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Ran Security Essentials Offline to Clean Alueron. A Virus, Now pc won't boot


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#1 Southerngirl57

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Posted 15 October 2013 - 02:24 PM

A friends laptop was overtaken with viruses. I ran Malwarebytes and Security Essentials on this machine several times. Malwarebytes found over 280 variants and about 30 actual Trojans. Security Essentials found a few, but did advise me to run Security Essentials Offline to clean the Alureon virus. No USB ports would work on this pc, I tried putting the program on cd and it wouldn't run. I a last ditch attempt I changed the name oft he program and put it on SD card and was able to run the program. Now windows won't boot  :scratchhead: . I get to the window's logo and the screen flashes blue and reloops the boot. I have been reading around and have found nothing that is working. I took on this job to help a friend and to keep myself occupied but never intended to get in this far. I don't want to give her pc back not working at all. She had all sorts of problems, but it was working when I got it. Please help! :hysterical:

Thanks

SG



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#2 dc3

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Posted 16 October 2013 - 10:38 AM

Can you boot into the Advance Boot Options?

 

Press the power button and immediately start tapping the F8 key till either the Advanced Boot Options open, or it starts the loop again.


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#3 Southerngirl57

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Posted 16 October 2013 - 03:44 PM

dc3 thanks so much for replying and yes I can get into the boot options.



#4 dc3

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Posted 17 October 2013 - 07:41 AM

See if you can boot into Safe Mode.

 

If you can't boot into Safe Mode, see if you can run the Repair Your Computer.


Edited by dc3, 17 October 2013 - 07:46 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Southerngirl57

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Posted 17 October 2013 - 01:36 PM

I cannot boot the computer into Windows at all. I can get to those screens, but it will not boot. I have ran the repair several times. It tells me that windows was not able to repair. I do not have a Windows 7 64bit disk to use and the owner says she did not get disks with the pc from Dell. :(



#6 dc3

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Posted 17 October 2013 - 01:50 PM

Let's do a repair installation.  I know you don't have a Windows 7 disc, this is covered in the instructions below.


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#7 hamluis

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Posted 17 October 2013 - 04:56 PM

I believe the intended instructions are at http://www.bleepingcomputer.com/forums/t/510556/windows-7-error/?p=3179988 .

 

Louis



#8 Southerngirl57

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Posted 06 November 2013 - 07:34 PM

Thanks guys, sorry it's taken me so long to reply. I've been on an last minute vacation. I plan to start back to work on this pc tomorrow or next day. I am in the process of downloading the repair disk from the site you've recommended. Will let you know how that goes. Thanks again!



#9 davnel

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Posted 07 November 2013 - 08:18 AM

I believe the intended instructions are at http://www.bleepingcomputer.com/forums/t/510556/windows-7-error/?p=3179988 .

 

Louis

Hamluis: That is a really good posting. Thanks for the reference. It'll come in very handy.



#10 dc3

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Posted 07 November 2013 - 01:37 PM

It seems that I forgot to add the instructions in my last post. :whistle:  Thank you for posting the link Luis.

 

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
 
Part A, Steps 1a - 6a
 
The ISO image will need to be burned to a DVD in order to create a bootable installation disc.
 
1a)  To burn a ISO file to a DVD please download ImgBurn and install it.
 
2a)  Insert a blank DVD into your CD/DVD drive tray, and then close the tray.
 
3a)  Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
4a)  Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
5a)  Locate the ISO file you want to burn, and click on the Open button.
 
6a)  Click on the blue arrow to start burning the bootable DVD.
 
imageburn11_zpse44f577b.png
 
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automaticially run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Edited by dc3, 07 November 2013 - 01:39 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 Southerngirl57

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Posted 08 November 2013 - 02:31 PM

Ok guys, I ran the IMG program and tried the repair option. Unfortunately I got the message, "Startup Repair cannot repair this computer automatically". I ran the program several times with the same response. Is there anything else I can try? Again, thanks for your help

#12 dc3

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Posted 08 November 2013 - 04:14 PM

What is the make and model of this computer?


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#13 Southerngirl57

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Posted 08 November 2013 - 04:40 PM

It is a Dell Inspiron  1440 w/ Windows 7 HP 64bit



#14 davnel

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Posted 08 November 2013 - 04:55 PM

I'll ask the same question I've asked on other threads: IS there any particular reason to preserve this installation? For example, are the important data files not backed up? If the disk were wiped would she lose anything? If the answers are all no, then do a restore to factory defaults by following this:

 

https://www.google.com/search?hl=en&q=Dell%20Inspiron%20%201440%20#hl=en&q=dell+inspiron+1440+restore+to+factory+settings

 

Lotsa good video how-tos



#15 dc3

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Posted 08 November 2013 - 05:01 PM

I'll ask the same question I've asked on other threads: IS there any particular reason to preserve this installation? For example, are the important data files not backed up? If the disk were wiped would she lose anything? If the answers are all no, then do a restore to factory defaults by following this:

 

https://www.google.com/search?hl=en&q=Dell%20Inspiron%20%201440%20#hl=en&q=dell+inspiron+1440+restore+to+factory+settings

 

Lotsa good video how-tos

 

Some system restore partitions offer non-destructive and destructive restores.  I want to find out if the Dell system restore offers these options.  If they do, they can do a non-destructive restore which shouldn't effect their data.  I'm tied up for the rest of the afternoon and will not be able to address this until morning.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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