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Need Help Deleting 2 Viruses


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#1 mz.jdavis

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Posted 14 October 2013 - 06:08 PM

I have had Zone Alarm Security Suite Antivirus-Antispyware Protection for about 4years without any problems. I am very satisfied with this product. I recently ran a Full Scan with archives. The results indicated under "Computer" there were 2 viruses that were treated. I contacted ZA Chat Tech support to try to delete the viruses completely but was unsuccessful. There was also 1 infection quarantined that I was able to delete. I contacted ZA tech support last week to see if there was another option. They recommended installing Malwarebytes, which I already had, Bleeping Computer.com, and Microsoft toll free # for PC Safety. This is my first attempt using Bleeping Computer. I just want to clear/delete the 2 treated viruses indicated. Can you help? I am NOT computer savvy or tech advanced, so, it is very frustrating for me to try to follow instructions from highly advanced tech support agents that are impatient or I don't understand their instructions. OR does it matter because after every scan I have run both ZA and Malware no viruses are detected. Please respond. Thank you! mz.jdavis

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#2 cryptodan

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Posted 14 October 2013 - 06:38 PM

First can you post the logs from Malwarebytes and other tools that detected malware?

#3 mz.jdavis

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Posted 17 October 2013 - 12:06 PM

Zone Alarm has the information I believe you are referring to but I'm not sure how to post the information on this website. I would need specific ,simplified step by step instructions how to do it.



#4 cryptodan

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Posted 17 October 2013 - 01:48 PM

Here is how to view the logs that Zone Alarm takes when there are events:

http://download.zonealarm.com/bin/inclient/ZA_HelpCenter/aspy_progress_scan.html




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