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Randomly playing audio and computer freezes


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24 replies to this topic

#1 RIdiver60

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Posted 14 October 2013 - 06:00 PM

Hi

 

A few days ago my PC started randomly playing audio and freezing. I'm using Windows 7 home premium 64 bit Service Pack 1 Build 6.01.7601 I've had to turn to power off several times. I use McAfee firewall, virus and spyware protection. After the problems started I ran Super anti spyware (which only found tracking cookies) and Malwarebytes which didn't find anything. At the moment I'm using Google Chrome as the browser and my computer hasn't frozen yet so I think IE may be infected.

 

I would appreciate any help with this.

 

Thanks


Edited by hamluis, 14 October 2013 - 07:22 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 cryptodan

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Posted 14 October 2013 - 06:11 PM

Please download MiniToolBox, and save it to your desktop and run it.
Checkmark the following checkboxes:

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#3 RIdiver60

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Posted 14 October 2013 - 06:23 PM

Thanks for the lighting fast reply. Below is the result.

 

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Angelo (administrator) on 14-10-2013 at 19:19:46
Running from "C:\Users\Angelo\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
NVIDIA nForce 10/100 Mbps Ethernet  = Local Area Connection (Connected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Angelo-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : ri.cox.net
 
Ethernet adapter Local Area Connection:
 
   Connection-specific DNS Suffix  . : ri.cox.net
   Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps Ethernet 
   Physical Address. . . . . . . . . : 70-71-BC-22-8F-88
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::d427:f489:1447:40b4%10(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.126(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, October 14, 2013 6:38:57 PM
   Lease Expires . . . . . . . . . . : Tuesday, October 15, 2013 6:38:57 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 242250172
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-7C-A1-3A-70-71-BC-22-8F-88
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
   Connection-specific DNS Suffix Search List :
                                       ri.cox.net
 
Tunnel adapter isatap.ri.cox.net:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : ri.cox.net
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:3c87:3fa5:9d49:c5b0(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::3c87:3fa5:9d49:c5b0%11(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter 6TO4 Adapter:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  Linksys20681
Address:  192.168.1.1
 
Name:    google.com
Addresses:  2607:f8b0:4007:803::1005
 74.125.224.131
 74.125.224.132
 74.125.224.133
 74.125.224.134
 74.125.224.135
 74.125.224.136
 74.125.224.137
 74.125.224.142
 74.125.224.128
 74.125.224.129
 74.125.224.130
 
 
Pinging google.com [74.125.224.130] with 32 bytes of data:
Reply from 74.125.224.130: bytes=32 time=172ms TTL=50
Reply from 74.125.224.130: bytes=32 time=105ms TTL=50
 
Ping statistics for 74.125.224.130:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 105ms, Maximum = 172ms, Average = 138ms
Server:  Linksys20681
Address:  192.168.1.1
 
Name:    yahoo.com
Addresses:  98.138.253.109
 98.139.183.24
 206.190.36.45
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=191ms TTL=51
Reply from 206.190.36.45: bytes=32 time=221ms TTL=51
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 191ms, Maximum = 221ms, Average = 206ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time=11ms TTL=128
Reply from 127.0.0.1: bytes=32 time=3ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 3ms, Maximum = 11ms, Average = 7ms
===========================================================================
Interface List
 10...70 71 bc 22 8f 88 ......NVIDIA nForce 10/100 Mbps Ethernet 
  1...........................Software Loopback Interface 1
 14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 11...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 13...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.126     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link     192.168.1.126    276
    192.168.1.126  255.255.255.255         On-link     192.168.1.126    276
    192.168.1.255  255.255.255.255         On-link     192.168.1.126    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.1.126    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.1.126    276
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 11     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 11     58 2001::/32                On-link
 11    306 2001:0:9d38:6ab8:3c87:3fa5:9d49:c5b0/128
                                    On-link
 10    276 fe80::/64                On-link
 11    306 fe80::/64                On-link
 11    306 fe80::3c87:3fa5:9d49:c5b0/128
                                    On-link
 10    276 fe80::d427:f489:1447:40b4/128
                                    On-link
  1    306 ff00::/8                 On-link
 11    306 ff00::/8                 On-link
 10    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/14/2013 05:31:46 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: MSHTML.dll, version: 9.0.8112.16514, time stamp: 0x523f0e4f
Exception code: 0xc0000005
Fault offset: 0x00000000003bc934
Faulting process id: 0x1b44
Faulting application start time: 0xsvchost.exe0
Faulting application path: svchost.exe1
Faulting module path: svchost.exe2
Report Id: svchost.exe3
 
Error: (10/14/2013 05:06:13 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000040
Faulting process id: 0x208
Faulting application start time: 0xsvchost.exe0
Faulting application path: svchost.exe1
Faulting module path: svchost.exe2
Report Id: svchost.exe3
 
Error: (10/14/2013 03:00:02 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (10/14/2013 02:24:50 PM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: A thread in process C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe took longer than 90000 ms to complete a request.
 
The process will be terminated.
Thread id : 2744 (0xab8)
 
Thread address : 0x0000000076F512FA
 
Thread message : 
 
 Build VSCORE.15.1.0.520 / 5500.1093
 Object being scanned = \Device\HarddiskVolume2\Program Files (x86)\hp\Digital Imaging\bin\hpodio08.dll
 by C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
 4(0)(0)
 4(0)(0)
 7200(0)(0)
 7595(0)(0)
 7005(0)(0)
 7004(0)(0)
 5006(0)(0)
 5004(0)(0)
 
Error: (10/14/2013 02:00:49 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (10/14/2013 11:55:10 AM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: MSHTML.dll, version: 9.0.8112.16514, time stamp: 0x523f0e4f
Exception code: 0xc0000005
Fault offset: 0x00000000003bc934
Faulting process id: 0x1d4
Faulting application start time: 0xsvchost.exe0
Faulting application path: svchost.exe1
Faulting module path: svchost.exe2
Report Id: svchost.exe3
 
Error: (10/14/2013 11:49:46 AM) (Source: Application Hang) (User: )
Description: The program mbam.exe version 1.75.0.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 1c64
 
Start Time: 01cec8f4c2245ef0
 
Termination Time: 114
 
Application Path: C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
 
Report Id: 3800ac01-34e8-11e3-96e1-7071bc228f88
 
Error: (10/14/2013 11:47:59 AM) (Source: Application Hang) (User: )
Description: The program mbam.exe version 1.75.0.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 2058
 
Start Time: 01cec8f47b582240
 
Termination Time: 935
 
Application Path: C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
 
Report Id: ecd42271-34e7-11e3-96e1-7071bc228f88
 
Error: (10/14/2013 11:32:19 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16514 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: b58
 
Start Time: 01cec8f27ee96970
 
Termination Time: 31
 
Application Path: C:\Program Files\Internet Explorer\iexplore.exe
 
Report Id:
 
Error: (10/14/2013 11:31:47 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16514 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 1290
 
Start Time: 01cec8f2432c4a60
 
Termination Time: 31
 
Application Path: C:\Program Files\Internet Explorer\iexplore.exe
 
Report Id:
 
 
System errors:
=============
Error: (10/14/2013 06:41:30 PM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80004005
 
Error: (10/14/2013 06:38:55 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:36:09 PM on ?10/?14/?2013 was unexpected.
 
Error: (10/14/2013 06:35:00 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Winmgmt service.
 
Error: (10/14/2013 06:34:00 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Winmgmt service.
 
Error: (10/14/2013 06:33:00 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Winmgmt service.
 
Error: (10/14/2013 06:30:00 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Winmgmt service.
 
Error: (10/14/2013 06:28:59 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Winmgmt service.
 
Error: (10/14/2013 06:27:59 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Winmgmt service.
 
Error: (10/14/2013 06:25:29 PM) (Source: Service Control Manager) (User: )
Description: The Application Experience service failed to start due to the following error: 
%%1053
 
Error: (10/14/2013 06:25:29 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AeLookupSvc service.
 
 
Microsoft Office Sessions:
=========================
Error: (06/17/2013 07:03:30 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 692 seconds with 600 seconds of active time.  This session ended with a crash.
 
Error: (06/10/2013 11:00:30 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6665.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 136959 seconds with 720 seconds of active time.  This session ended with a crash.
 
Error: (12/05/2012 04:09:35 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6662.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 545623 seconds with 3960 seconds of active time.  This session ended with a crash.
 
 
CodeIntegrity Errors:
===================================
  Date: 2013-10-14 18:38:57.284
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-10-14 16:41:16.888
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-10-14 12:28:56.287
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Common Files\McAfee\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-10-14 12:28:56.271
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Common Files\McAfee\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-10-14 12:28:56.271
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Common Files\McAfee\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-10-14 11:41:11.168
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-10-14 11:22:49.729
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-10-14 07:15:55.709
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-10-14 06:19:36.640
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-10-13 21:38:46.312
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
 Update for Microsoft Office 2007 (KB2508958)
64 Bit HP CIO Components Installer (Version: 7.2.8)
Adobe AIR (Version: 2.0.4.13090)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.117)
Adobe Flash Player 11 Plugin (Version: 11.9.900.117)
Adobe Reader X (10.1.8) (Version: 10.1.8)
Akamai NetSession Interface
Apple Application Support (Version: 2.3.2)
Apple Mobile Device Support (Version: 6.0.1.3)
Apple Software Update (Version: 2.1.3.127)
Bing Bar (Version: 7.3.107.0)
Bing Rewards Client Installer (Version: 16.0.345.0)
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 130.0.331.000)
C4400 (Version: 130.0.365.000)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Copy (Version: 130.0.428.000)
CyberLink DVD Suite Deluxe (Version: 7.0.2115)
D3DX10 (Version: 15.4.2368.0902)
Destinations (Version: 130.0.0.0)
DeviceDiscovery (Version: 130.0.465.000)
DirectX for Managed Code Update (Summer 2004) (Version: 9.02.2904)
DocProc (Version: 13.0.0.0)
DVD Menu Pack for HP MediaSmart Video (Version: 3.1.3224)
ESET Online Scanner v3
Google Chrome (Version: 30.0.1599.69)
Google Earth (Version: 7.1.1.1888)
Google Update Helper (Version: 1.3.21.165)
GPBaseService2 (Version: 130.0.371.000)
Hardware Diagnostic Tools (Version: 6.0.5247.34)
HD Tune Pro 4.60
Hewlett-Packard ACLM.NET v1.2.1.1 (Version: 1.00.0000)
HijackThis 2.0.2 (Version: 2.0.2)
HP Advisor (Version: 3.3.9512.3162)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP Customer Participation Program 13.0 (Version: 13.0)
HP Games (Version: 1.0.0.71)
HP Imaging Device Functions 13.0 (Version: 13.0)
HP MediaSmart Demo (Version: 1.00.0000)
HP MediaSmart DVD (Version: 3.1.3317)
HP MediaSmart Music/Photo/Video (Version: 3.1.3422)
HP MediaSmart SmartMenu (Version: 3.1.0.1)
HP MediaSmart/TouchSmart Netflix (Version: 1.0.2.0)
HP Odometer (Version: 2.10.0000)
HP Photosmart C4400 All-In-One Driver Software 13.0 Rel. 3 (Version: 13.0)
HP Photosmart Essential 3.5 (Version: 3.5)
HP Product Detection (Version: 11.14.0001)
HP Remote Solution (Version: 1.1.11.0)
HP Setup (Version: 1.2.3560.3170)
HP Smart Web Printing 4.51 (Version: 4.51)
HP Solution Center 13.0 (Version: 13.0)
HP Support Assistant (Version: 7.0.39.15)
HP Support Information (Version: 10.1.0002)
HP Update (Version: 5.001.000.014)
HPPhotoGadget (Version: 130.0.282.000)
HPPhotoSmartDiscLabelContent1 (Version: 2.04.0000)
HPPhotosmartEssential (Version: 2.04.0000)
HPProductAssistant (Version: 130.0.371.000)
HPSSupply (Version: 130.0.371.000)
Hulu Desktop (Version: 0.9.9)
Image Plugin (Version: 3.04.0226)
iTunes (Version: 11.0.1.12)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Java™ 6 Update 22 (64-bit) (Version: 6.0.220)
Java™ SE Development Kit 6 Update 22 (64-bit) (Version: 1.6.0.220)
Juniper Networks Host Checker (Version: 7.3.0.25741)
Juniper Networks, Inc. Setup Client (Version: 7.3.6.37319)
Juniper Networks, Inc. Setup Client 64-bit Activex Control (Version: 2.1.1.1)
Junk Mail filter update (Version: 15.4.3502.0922)
LabelPrint (Version: 2.5.2017)
LightScribe System Software (Version: 1.18.8.1)
LizardTech DjVu Control (autoinstall)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MarketResearch (Version: 130.0.374.000)
McAfee Security Scan Plus (Version: 3.0.287.1)
McAfee SecurityCenter (Version: 11.6.511)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft IntelliPoint 8.0 (Version: 8.0.225.0)
Microsoft IntelliType Pro 8.0 (Version: 8.0.225.0)
Microsoft Live Search Toolbar (Version: 3.0.566.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Home and Student 60 day trial
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 9.7.0621)
Movie Theme Pack for HP MediaSmart Video (Version: 3.1.3310)
Mozilla Firefox 21.0 (x86 en-US) (Version: 21.0)
Mozilla Maintenance Service (Version: 21.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Norton Online Backup (Version: 1.2.20.0)
NVIDIA Display Control Panel (Version: 6.14.11.9739)
NVIDIA Drivers (Version: 1.10.58.36)
OCR Software by I.R.I.S. 13.0 (Version: 13.0)
Palm Desktop by ACCESS (Version: 6.4.0.0)
PictureMover (Version: 3.3.1.19)
PlayReady PC Runtime amd64 (Version: 1.3.0)
Power2Go (Version: 6.0.3304)
PowerDirector (Version: 7.0.3503)
PS_AIO_03_C4400_Software_Min (Version: 130.0.365.000)
PVSonyDll (Version: 1.00.0001)
QuickTime (Version: 7.73.80.64)
Realtek High Definition Audio Driver (Version: 6.0.1.6196)
Recovery Manager (Version: 5.5.2216)
Savings Bond Wizard
Scan (Version: 13.0.0.0)
Shared C Run-time for x64 (Version: 10.0.0)
Shop for HP Supplies (Version: 13.0)
SmartWebPrinting (Version: 130.0.457.000)
SolutionCenter (Version: 130.0.373.000)
Status (Version: 130.0.469.000)
SUPERAntiSpyware (Version: 5.6.1040)
Toolbox (Version: 130.0.648.000)
TrayApp (Version: 130.0.422.000)
TurboTax 2011
TurboTax 2011 WinPerFedFormset (Version: 011.000.2999)
TurboTax 2011 WinPerReleaseEngine (Version: 011.000.0495)
TurboTax 2011 WinPerTaxSupport (Version: 011.000.0214)
TurboTax 2011 wrapper (Version: 011.000.0121)
TurboTax 2011 wriiper (Version: 011.000.1446)
UnloadSupport (Version: 11.0.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
V-Planner 3.91 (Version: 3.91.1.121)
WebReg (Version: 130.0.132.017)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live Family Safety (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Yahoo! Toolbar
 
========================= Memory info: ===================================
 
Percentage of memory in use: 48%
Total physical RAM: 3838.49 MB
Available physical RAM: 1966.51 MB
Total Pagefile: 7675.16 MB
Available Pagefile: 4507.92 MB
Total Virtual: 4095.88 MB
Available Virtual: 3976.03 MB
 
========================= Partitions: =====================================
 
1 Drive c: (HP) (Fixed) (Total:454.71 GB) (Free:381.08 GB) NTFS
2 Drive d: (FACTORY_IMAGE) (Fixed) (Total:10.95 GB) (Free:1.59 GB) NTFS
3 Drive e: (Documentation) (CDROM) (Total:0.03 GB) (Free:0 GB) CDFS
5 Drive g: () (Removable) (Total:14.91 GB) (Free:9.68 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\ANGELO-PC
 
Administrator            Angelo                   Guest                    
 
 
**** End of log ****


#4 cryptodan

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Posted 14 October 2013 - 06:34 PM

ADW Cleaner

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


#5 RIdiver60

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Posted 14 October 2013 - 07:36 PM

Thanks again. Here's the file.

 

# AdwCleaner v3.007 - Report created 14/10/2013 at 20:29:09
# Updated 09/10/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Angelo - ANGELO-PC
# Running from : C:\Users\Angelo\Downloads\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\Users\Angelo\AppData\Local\Temp\boost_interprocess
File Deleted : C:\Users\Public\Desktop\eBay.lnk
File Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.lnk
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\BingBar_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\HPSF_Tasks_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\HPSF_Tasks_RASMANCS
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{2CE4D4CF-B278-4126-AD1E-B622DA2E8339}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2CE4D4CF-B278-4126-AD1E-B622DA2E8339}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v9.0.8112.16514
 
 
-\\ Mozilla Firefox v21.0 (en-US)
 
[ File : C:\Users\Angelo\AppData\Roaming\Mozilla\Firefox\Profiles\igsyadhm.default\prefs.js ]
 
 
-\\ Google Chrome v
 
[ File : C:\Users\Angelo\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [2805 octets] - [14/10/2013 20:27:11]
AdwCleaner[S0].txt - [2692 octets] - [14/10/2013 20:29:09]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [2752 octets] ##########


#6 cryptodan

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Posted 14 October 2013 - 07:44 PM

Hows the computer running now? Anymore random music?

#7 RIdiver60

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Posted 14 October 2013 - 07:56 PM

No more random music. However, IE is running very slow. My home page is set to MSN at first it didn't load and when I tried again it tool 3 minutes or more.



#8 cryptodan

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Posted 14 October 2013 - 07:58 PM

Malwarebytes Anti-Malware
 

Please download Malwarebytes Anti-Malware
and save it to your desktop.

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.



SUPERAntiSpyware:
 
 

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Instructions:

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


#9 RIdiver60

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Posted 15 October 2013 - 06:58 AM

Malware bytes didn't find any problems (ran for 4 hrs). Superantispyware has been running for six hours. Looks to be stuck scanning c:windows\write.exe. It found 27 adware tracking cookies so far. Should I stop or cancel the scan?

Thanks

#10 cryptodan

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Posted 15 October 2013 - 06:59 AM

let it keep going

#11 RIdiver60

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Posted 15 October 2013 - 04:40 PM

SuperAntiSpyware not responding. Tried to select "stop scan" computer not responding. Tried cntrl alt del but task manager didn't load. Received a message unable to display security and log on options if operating system doesn't respond press esc or turn off power

#12 RIdiver60

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Posted 15 October 2013 - 04:44 PM

Esc brought back where I started to the desktop screen with SuperAntiSpyware frozen

#13 cryptodan

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Posted 15 October 2013 - 04:47 PM

Um odd, so hold in the power button for 5 to 10 seconds and allow it to power off then power it back on.

#14 RIdiver60

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Posted 15 October 2013 - 05:08 PM

Odd doesn't sound good. Rebooted and checked there is no scan log in SAS. Should I run SAS again?

Thanks again.

#15 cryptodan

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Posted 15 October 2013 - 05:19 PM

Go ahead and rerun it, and if it hangs then we will use other tools.




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