Can you,please help me to help him with the problem outlined below? If need be he has access to his partner's laptop
(1) Windows XP update took place whilst computer switched on an logged on whilst watching TV. (2) Retuned computer screen blank initially thought the screen was in standby, moving mouse and pressing on keys did nothing. So did a hard reset. (3) Computer booted up but would not load windows and came up with blue screen saying PFN_LIST_CORRUPT (4) Another hard reset and tried safe mode same result as 3 above. (5) Another hard reset and checked system settings everything ok with them (6) I thought (late on Saturday evening) the issue may be with windows, so did a repair re installation from windows CD. (7) Windows CD asked for computer to be restarted, which I did and again computer would not load up windows. (8) Run a Dell system checker CD which took 18 hours to complete and the only error was in respect of USB, something along the lines of USB not reconised. (9) If I disable the USB ports and driver by going into system settings F2 the computer will boot up and ask the windows CD to be put in CD drive. Windows installation then progress to a point where it asks a question and with no USB I cant use the keyboard or mouse to answer.