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Anti-virus software failed unexpectedly while scanning this file. PLease help

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4 replies to this topic

#1 pluno


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  • Local time:09:36 PM

Posted 14 October 2013 - 08:35 AM

i get this error
"Anti-virus software failed unexpectedly while scanning this file.

, Please Help


Attached Files

Edited by pluno, 14 October 2013 - 08:37 AM.

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#2 nasdaq


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Posted 16 October 2013 - 01:44 PM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

Please let me know if you had Norton software installed previously and it was removed.

Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.

Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.

Download DDS by sUBs from one of the following links, if you no longer have it available. Save it to your desktop.

1: DDS.scr (Not recommended if you use Chrome to download this .scr file. Use the other options.)
2: DDS.pif

Double click on the DDS icon, allow it to run.
A small box will open, with an explanation about the tool. No input is needed, the scan is running.
Notepad will open with the results.
Follow the instructions that pop up for posting the results.
Please note: You may have to disable any script protection running if the scan fails to run.


Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.

Third party programs if not up to date can be the cause of infiltration an infection.

Please restart the computer before running this security check.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
If the SecurityCheck program fails to run for any reason, run it as an Administrator.

Please paste the logs in your next reply, DO NOT ATTACH THEM
Let me know what problem persists.

#3 pluno

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  • Local time:09:36 PM

Posted 17 October 2013 - 09:38 AM

# AdwCleaner v3.008 - Report created 17/10/2013 at 20:04:41
# Updated 17/10/2013 by Xplode
# Operating System : Windows 7 Ultimate Service Pack 1 (32 bits)
# Username : Pluno - PLUNODESKTOP
# Running from : C:\Users\Family\Downloads\Programs\adwcleaner.exe
# Option : Clean
***** [ Services ] *****
***** [ Files / Folders ] *****
Folder Deleted : C:\Program Files\DAEMON Tools Toolbar
Folder Deleted : C:\Users\Pluno\AppData\Local\Conduit
Folder Deleted : C:\Users\Pluno\AppData\LocalLow\Conduit
***** [ Shortcuts ] *****
***** [ Registry ] *****
Key Deleted : HKLM\SOFTWARE\Classes\AppID\NCTAudioCDGrabber2.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\NCTAudioCompress3.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\NCTAudioFile3.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\NCTAudioFormatSettings3.DLL
Key Deleted : HKLM\SOFTWARE\Classes\Conduit.Engine
Key Deleted : HKLM\SOFTWARE\Classes\DTToolbar.ToolBandObj
Key Deleted : HKLM\SOFTWARE\Classes\DTToolbar.ToolBandObj.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\askpartnercobrandingtool_rasapi32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\askpartnercobrandingtool_rasmancs
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\BingBar_RASMANCS
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT2504091
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT2786678
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{5E50AE1D-BC76-418B-94C4-EFEAC0CEF80C}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{F54A0D21-6A53-460C-8301-C694EC9E1033}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{F7BCCFD4-2FA6-477D-A1B0-EF7500B3C49E}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{03F14321-8FED-4CBC-B01A-4B57FC199062}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{2C6F7E96-73BC-47A5-9F51-B67F0BAFE24D}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{2CE4D4CF-B278-4126-AD1E-B622DA2E8339}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{32099AAC-C132-4136-9E9A-4E364A424E17}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{35B8892D-C3FB-4D88-990D-31DB2EBD72BD}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4C58EB04-7B72-4D3D-A36E-66167A99BC31}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4EE0B011-604C-47F3-8F2B-39F79640B85E}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{5EB0259D-AB79-4AE6-A6E6-24FFE21C3DA4}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CADAF6BE-BF50-4669-8BFD-C27BD4E6181B}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CD5175E2-7CC1-418C-B66C-0AB95DAD4103}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2BEF239C-752E-4001-8048-F256E0D8CD93}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2CE4D4CF-B278-4126-AD1E-B622DA2E8339}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3F607E46-0D3C-4442-B1DE-DE7FA4768F5C}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{49C00A51-6E59-41FE-B3FA-2D2157FAD67B}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{6DFF5DBA-AE3A-46DB-B301-ECFFC6DB2982}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{813A22E0-3E2B-4188-9BDA-ECA9878B8D48}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{BCFF5F55-6F44-11D2-86F8-00104B265ED5}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{DE34CD67-F1C8-4001-9A23-B8A68F63F377}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FE0273D1-99DF-4AC0-87D5-1371C6271785}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{43B4B831-F41F-4F73-8F14-4FFF0BA75B1B}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{6C9945B7-1D19-46CB-88C0-45A24DF6CD6E}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{84B9B044-17C0-48FB-A300-C9747D5DF29C}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{93E3D79C-0786-48FF-9329-93BC9F6DC2B3}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{32099AAC-C132-4136-9E9A-4E364A424E17}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{32099AAC-C132-4136-9E9A-4E364A424E17}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AD22EBAF-0D18-4FC7-90CC-5EA0ABBE9EB8}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{32099AAC-C132-4136-9E9A-4E364A424E17}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{BA14329E-9550-4989-B3F2-9732E92D17CC}]
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\daemon tools toolbar
***** [ Browsers ] *****
-\\ Internet Explorer v10.0.9200.16521
-\\ Google Chrome v
[ File : C:\Users\Pluno\AppData\Local\Google\Chrome\User Data\Default\preferences ]
[ File : C:\Users\Family\AppData\Local\Google\Chrome\User Data\Default\preferences ]
AdwCleaner[R0].txt - [5008 octets] - [17/10/2013 20:01:26]
AdwCleaner[S0].txt - [5045 octets] - [17/10/2013 20:04:41]
########## EOF - \AdwCleaner\AdwCleaner[S0].txt - [5105 octets] ##########

#4 pluno

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Posted 17 October 2013 - 09:53 AM

thanks the problem got resolved ...thanks :)

#5 nasdaq


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Posted 17 October 2013 - 01:19 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

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