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BSOD problem


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#1 JP27

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Posted 14 October 2013 - 06:17 AM

hi guys i already suffer BSOD for three times now and i dont know why, but this last BSOD i managed to take a photo so that i can look for any solutions here is the photos: 

 

 
added information: their is a weird thing that happen to my computer, sometimes my wireless network adapter crash or dont work and i dont know why i tried uninstalling it then re-installing it again and it work fine but a couple of minutes i will crash again 

Edited by hamluis, 16 October 2013 - 11:29 AM.
Moved from Win 7 to Internal Hardware - Hamluis.


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#2 hamluis

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Posted 14 October 2013 - 10:15 AM

Please download MiniToolBox , save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

Louis



#3 JP27

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Posted 14 October 2013 - 12:40 PM

hello! thank you for the response

 

snapshot from speccy http://speccy.piriform.com/results/RTI5NGinMBMfNPyH23WFJdV

 

 

report from minitoolbox: 

 

MiniToolBox by Farbar  Version: 13-07-2013

Ran by Paul (administrator) on 15-10-2013 at 01:37:52
Running from "C:\Users\Paul\Desktop"
Microsoft Windows 7 Ultimate  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/14/2013 07:09:05 PM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcUnregistering VAD endpoint [0]
 
Error: (10/14/2013 07:09:03 PM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcNvVAD endpoint registered successfully [0]
 
Error: (10/14/2013 03:08:28 PM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcUnregistering VAD endpoint [0]
 
Error: (10/14/2013 03:08:23 PM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcNvVAD endpoint registered successfully [0]
 
Error: (10/14/2013 00:32:29 AM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcUnregistering VAD endpoint [0]
 
Error: (10/14/2013 00:32:28 AM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcNvVAD endpoint registered successfully [0]
 
Error: (10/13/2013 07:41:45 PM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcNvVAD initialization failed [6]
 
Error: (10/13/2013 07:41:45 PM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcUnregistering VAD endpoint [0]
 
Error: (10/13/2013 07:41:45 PM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcFailed to set NvVAD endpoint as default Audio endpoint [0]
 
Error: (10/13/2013 07:41:22 PM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcNvVAD endpoint registered successfully [0]
 
 
System errors:
=============
Error: (10/14/2013 09:20:59 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the MsMpSvc service.
 
Error: (10/14/2013 07:09:21 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
ATITool
 
Error: (10/14/2013 07:09:14 PM) (Source: Service Control Manager) (User: )
Description: The ForceWare IP service service failed to start due to the following error: 
%%2
 
Error: (10/14/2013 03:34:13 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the osppsvc service.
 
Error: (10/14/2013 03:08:37 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
ATITool
 
Error: (10/14/2013 03:08:30 PM) (Source: Service Control Manager) (User: )
Description: The ForceWare IP service service failed to start due to the following error: 
%%2
 
Error: (10/14/2013 00:32:40 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
ATITool
 
Error: (10/14/2013 00:32:32 AM) (Source: Service Control Manager) (User: )
Description: The ForceWare IP service service failed to start due to the following error: 
%%2
 
Error: (10/14/2013 00:32:21 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:29:17 AM on ?10/?14/?2013 was unexpected.
 
Error: (10/13/2013 07:42:56 PM) (Source: Service Control Manager) (User: )
Description: The hpqwmiex service failed to start due to the following error: 
%%1053
 
 
Microsoft Office Sessions:
=========================
Error: (10/14/2013 07:09:05 PM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcUnregistering VAD endpoint [0]
 
Error: (10/14/2013 07:09:03 PM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcNvVAD endpoint registered successfully [0]
 
Error: (10/14/2013 03:08:28 PM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcUnregistering VAD endpoint [0]
 
Error: (10/14/2013 03:08:23 PM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcNvVAD endpoint registered successfully [0]
 
Error: (10/14/2013 00:32:29 AM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcUnregistering VAD endpoint [0]
 
Error: (10/14/2013 00:32:28 AM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcNvVAD endpoint registered successfully [0]
 
Error: (10/13/2013 07:41:45 PM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcNvVAD initialization failed [6]
 
Error: (10/13/2013 07:41:45 PM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcUnregistering VAD endpoint [0]
 
Error: (10/13/2013 07:41:45 PM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcFailed to set NvVAD endpoint as default Audio endpoint [0]
 
Error: (10/13/2013 07:41:22 PM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcNvVAD endpoint registered successfully [0]
 
 
=========================== Installed Programs ============================
 
«Insane 2»  1.0.0.60 (Version: 1.0.0.60)
µTorrent (Version: 3.3.1.29812)
Adobe AIR (Version: 1.5.3.9120)
Adobe Community Help (Version: 3.0.0)
Adobe Community Help (Version: 3.0.0.400)
Adobe Flash Player 11 ActiveX (Version: 11.8.800.94)
Adobe Media Player (Version: 1.8)
Adobe Photoshop CS5 (Version: 12.0)
Adobe Reader XI (11.0.05) (Version: 11.0.05)
Any Video Converter Professional 5.0.7
Broadcom 802.11 Wireless LAN Adapter (Version: 5.60.18.12)
CCleaner (Version: 4.03)
Conexant HD Audio (Version: 4.98.4.60)
Counter-Strike 1.6
Crystal Reports for Visual Studio (Version: 12.51.0.240)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Definition Update for Microsoft Office 2013 (KB2760587) 32-Bit Edition
Dotfuscator Software Services - Community Edition (Version: 5.0.2300.0)
Dragon Nest SEA (Version: 1.105.0000)
GanttProject
Garena Plus (Version: 2011)
GodsWar (Version: 1.01.58)
Google Chrome (Version: 28.0.1500.72)
Google Drive (Version: 1.12.5329.1887)
Google Update Helper (Version: 1.3.21.165)
HDAUDIO Soft Data Fax Modem with SmartCP (Version: 7.80.4.50)
HP DVD Play 3.7 (Version: 3.7.2.6908)
HP Product Detection (Version: 11.15.0008)
HP Quick Launch Buttons (Version: 6.50.9.1)
IGG Web3D Player version 1.0.0.37 (Version: 1.0.0.37)
Internet Download Manager
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Kalydo Player 5.07.00 (Version: 5.07.00)
magicJack (Version: 2.0.6073.4252)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft .NET Framework 4 Multi-Targeting Pack (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft ASP.NET MVC 2 - Visual Studio 2010 Tools (Version: 2.0.50217.0)
Microsoft ASP.NET MVC 2 (Version: 2.0.50217.0)
Microsoft Games for Windows - LIVE (Version: 3.3.24.0)
Microsoft Games for Windows - LIVE Redistributable (Version: 3.2.3.0)
Microsoft Help Viewer 1.0 (Version: 1.0.30319)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office OSM MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proofing (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Proofing Tools 2013 - English (Version: 15.0.4420.1017)
Microsoft Office Proofing Tools 2013 - Español (Version: 15.0.4420.1017)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Project MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Project Professional 2013 (Version: 15.0.4420.1017)
Microsoft Security Client (Version: 4.3.0215.0)
Microsoft Security Essentials (Version: 4.3.215.0)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft Silverlight 3 SDK (Version: 3.0.40818.0)
Microsoft SQL Server 2008
Microsoft SQL Server 2008 Browser (Version: 10.1.2531.0)
Microsoft SQL Server 2008 Common Files (Version: 10.0.1600.22)
Microsoft SQL Server 2008 Common Files (Version: 10.1.2531.0)
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Microsoft SQL Server 2008 Database Engine Shared (Version: 10.1.2531.0)
Microsoft SQL Server 2008 Native Client (Version: 10.1.2531.0)
Microsoft SQL Server 2008 R2 Data-Tier Application Framework (Version: 10.50.1447.4)
Microsoft SQL Server 2008 R2 Data-Tier Application Project (Version: 10.50.1447.4)
Microsoft SQL Server 2008 R2 Management Objects (Version: 10.50.1447.4)
Microsoft SQL Server 2008 R2 Transact-SQL Language Service (Version: 10.50.1447.4)
Microsoft SQL Server 2008 RsFx Driver (Version: 10.1.2531.0)
Microsoft SQL Server 2008 Setup Support Files  (Version: 10.1.2731.0)
Microsoft SQL Server Compact 3.5 SP2 ENU (Version: 3.5.8080.0)
Microsoft SQL Server Database Publishing Wizard 1.4 (Version: 10.1.2512.8)
Microsoft SQL Server System CLR Types (Version: 10.50.1447.4)
Microsoft SQL Server VSS Writer (Version: 10.1.2531.0)
Microsoft Sync Framework Runtime v1.0 SP1 (x86) (Version: 1.0.3010.0)
Microsoft Sync Framework SDK v1.0 SP1 (Version: 1.0.3010.0)
Microsoft Sync Framework Services v1.0 SP1 (x86) (Version: 1.0.3010.0)
Microsoft Sync Services for ADO.NET v2.0 SP1 (x86) (Version: 2.0.3010.0)
Microsoft Team Foundation Server 2010 Object Model - ENU (Version: 10.0.30319)
Microsoft Visio MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Visio Professional 2013 (Version: 15.0.4420.1017)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4974 (Version: 9.0.30729.4974)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
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Microsoft Visual F# 2.0 Runtime (Version: 10.0.30319)
Microsoft Visual Studio 2010 ADO.NET Entity Framework Tools (Version: 10.0.30319)
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Microsoft Visual Studio 2010 SharePoint Developer Tools (Version: 10.0.30319)
Microsoft Visual Studio 2010 Tools for Office Runtime (x86) (Version: 10.0.40303)
Microsoft Visual Studio 2010 Tools for Office Runtime (x86) (Version: 10.0.40308)
Microsoft Visual Studio 2010 Ultimate - ENU (Version: 10.0.30319)
Microsoft Visual Studio Macro Tools (Version: 9.0.30729)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MySQL Connector C++ 1.1.3 (Version: 1.1.3)
MySQL Connector J (Version: 5.1.26)
MySQL Connector Net 6.7.4 (Version: 6.7.4)
MySQL Connector/ODBC 5.2 32bit (community edition) (Version: 5.2.5)
MySQL For Excel 1.1.1 (Version: 1.1.1)
MySQL Installer (Version: 1.3.2.0)
MySQL Notifier 1.1.4 (Version: 1.1.4)
MySQL Server 5.6 (Version: 5.6.13)
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MySQL Workbench 6.0 CE (Version: 6.0.6)
NetWaiting (Version: 2.5.52)
NVIDIA Control Panel 320.49 (Version: 320.49)
NVIDIA Display Control Panel (Version: 1.6)
NVIDIA Drivers (Version: 1.10)
NVIDIA GeForce Experience 1.6 (Version: 1.6)
NVIDIA Graphics Driver 320.49 (Version: 320.49)
NVIDIA HD Audio Driver 1.3.24.2 (Version: 1.3.24.2)
NVIDIA Install Application (Version: 2.1002.131.854)
NVIDIA PhysX (Version: 9.13.0604)
NVIDIA PhysX System Software 9.13.0604 (Version: 9.13.0604)
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NVIDIA Update Components (Version: 7.2.17)
NVIDIA Virtual Audio 1.2.1 (Version: 1.2.1)
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Service Pack 1 for SQL Server 2008 (KB968369) (Version: 10.1.2531.0)
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Skype™ 6.6 (Version: 6.6.106)
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Sql Server Customer Experience Improvement Program (Version: 10.1.2531.0)
Synaptics Pointing Device Driver (Version: 13.2.2.0)
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Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
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Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
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Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft Office 2013 (KB2726954) 32-Bit Edition
Update for Microsoft Office 2013 (KB2726996) 32-Bit Edition
Update for Microsoft Office 2013 (KB2727096) 32-Bit Edition
Update for Microsoft Office 2013 (KB2737954) 32-Bit Edition
Update for Microsoft Office 2013 (KB2752025) 32-Bit Edition
Update for Microsoft Office 2013 (KB2752101) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760224) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760267) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760533) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760538) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760610) 32-Bit Edition
Update for Microsoft Office 2013 (KB2767845) 32-Bit Edition
Update for Microsoft Office 2013 (KB2767851) 32-Bit Edition
Update for Microsoft Office 2013 (KB2767860) 32-Bit Edition
Update for Microsoft Office 2013 (KB2768016) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817311) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817491) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817493) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817624) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817626) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817632) 32-Bit Edition
Update for Microsoft Outlook 2013 (KB2817629) 32-Bit Edition
Update for Microsoft Visio Viewer 2013 (KB2768338) 32-Bit Edition
Visual Studio 2010 Tools for SQL Server Compact 3.5 SP2 ENU (Version: 4.0.8080.0)
VLC media player 2.0.7 (Version: 2.0.7)
Web Deployment Tool (Version: 1.1.0618)
Windows Driver Package - Broadcom Bluetooth  (06/15/2009 6.2.0.9000) (Version: 06/15/2009 6.2.0.9000)
Windows Driver Package - Broadcom Bluetooth  (07/30/2009 6.2.0.9405) (Version: 07/30/2009 6.2.0.9405)
Windows Driver Package - Broadcom HIDClass  (07/28/2009 6.2.0.9800) (Version: 07/28/2009 6.2.0.9800)
WinRAR 4.20 (32-bit) (Version: 4.20.0)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 45%
Total physical RAM: 2814.43 MB
Available physical RAM: 1530.84 MB
Total Pagefile: 5628.85 MB
Available Pagefile: 3913.75 MB
Total Virtual: 2047.88 MB
Available Virtual: 1948.57 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:138.59 GB) (Free:10.18 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:10.36 GB) (Free:0.01 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\PAUL-PC
 
Administrator            Guest                    Paul                     
UpdatusUser              
 
 
**** End of log ****


#4 hamluis

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Posted 16 October 2013 - 11:29 AM

Your max operating temperature for your CPU is 100 Celsius...current per your Speccy is 87 Celsius, which is not good, IMO.  Overheating can cause various problems in a system and you may periodically wander into a temperature range that results in BSODs and other system malfunctions.

 

Hard drive temperature is registered as 56 Celsius, while the generally accepted max is probably 50 Celsius.  Per Speccy:  "Temperature Range: Bad (greater than 55 °C)".

 

Install date is 15Jul2013, system appears to be HP CQ60, critical updates current.

 

Java version outdated, reflects known security vulnerabilities for system.

 

Possible overheating issues need address...before trying to attribute system errors to other factors.  I am moving this topic to Internal Hardware where the more knowledgeable can attempt to provide guidance/assistance.

 

Louis



#5 JP27

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Posted 17 October 2013 - 08:32 AM

Okay thank you for your assistance and for analyzing my problem... but will there be someone to help me if you move my topic to Internal Hardware? Still Thank you Sir Hamluis, have a good day! :D


Edited by JP27, 17 October 2013 - 08:32 AM.


#6 TsVk!

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Posted 17 October 2013 - 05:29 PM

Hi JP,

 

The usual cause of overheating in notebooks is for them to become clogged with dust/dirt. This in turn cakes the components and then stops the cooling fan from spinning or effectively cooling.

 

Does the fan scream when you first turn it on? can you hear the fan at all? If not it probably needs replacing. If so the next best step is to blow out the cooling vents with compressed air (in a tin you can buy it if you don't have a compressor) until you stop seeing dust dirt coming out. Do that in spurts, don't hold the air into the vents for a long time or you will spin the fan too hard and send a voltage the wrong way that could blow stuff up.

 

If this doesn't help the next step is normally a repair shop to get that fan replaced... Maybe you can do it yourself? It's not a huge job,  even for a tech to do and won't set you back too much.

 

OR:

 

I've had this problem before, I push my machine too hard, I live in a hot place, and I have it sat flat on a surface that is gathering heat and feeding it straight back to my machine. Overheat....You can buy a stand to hold the machine off the desk (I always use these now, about $10 each), or just wedge a book under the back edge to hold the machine up in the air. (I also did this for years before I found the stands). There's all sorts of stands that can help with issue, and even fancy cooling pads to be had.

 

Hope this helps...



#7 JP27

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Posted 19 October 2013 - 12:11 PM

Hello TsVk,

 

Thank you for the response your tips really help, yeah maybe my fan is clogged/dust with dirt because i am so busy and i don't have time to clean my laptop, but to prevent my laptop in overheating i will schedule a time in cleaning my laptop. This is my first experience that overheating can cause BSOD so now i'll keep that in mind. For preventive measures i simply use an electric fan to keep my laptop cool. again thank you for this tips :D 



#8 TsVk!

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Posted 19 October 2013 - 05:50 PM

As long as your machine isn't sat flat on the desk you will be in a much better situation. I use these stands.

 

Good luck, and stay :cool:






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