Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Profiles wiped out?


  • Please log in to reply
10 replies to this topic

#1 frank rizzo

frank rizzo

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:06:27 AM

Posted 13 October 2013 - 05:09 PM

We have two Toshiba 655 Laptop computers. My youngest son uses my wife's to watch You Tube and that's about it. After he was done yesterday my wife tried to log on. The screen which showed the profiles with avatars was gone, replaced by the same screen with one large empty avatar and two blanks for username and password. They weren't written down nor was a password recovery disc made.

 

I made two discs on my laptop (PC Login Now and Offline NT Password and Registry Editor on different discs). I changed her settings to boot to cd/dvd on start up and neither disc will boot.

 

She has all her family pictures, Special Olympics information and a tribute to her parents on it so I'm under the gun to get back in.

 

Any ideas?


Edited by hamluis, 14 October 2013 - 06:56 AM.
Moved from Win 7 to Am I Infected - Hamluis.


BC AdBot (Login to Remove)

 


#2 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:11:27 AM

Posted 13 October 2013 - 05:52 PM

Can you get access via Safe Mode hitting F8 after the BIOS.

Also what operating system are you using?

Can you take a picture of the affected login screen?

#3 frank rizzo

frank rizzo
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:06:27 AM

Posted 13 October 2013 - 06:07 PM

We are in Windows 7. Yes, I can access safe mode. I changed the boot setting to cd/dvd but it still won't boot up to the cd which is a secondary problem.

 

I'm not technical enough to take a picture of the login screen, but it is the same screen, just no user or avatar are present. When we enter user names and passwords they are all wrong.



#4 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:11:27 AM

Posted 13 October 2013 - 06:16 PM

Do you have another machine in the house?

#5 frank rizzo

frank rizzo
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:06:27 AM

Posted 13 October 2013 - 06:21 PM

Yes. I have my laptop which is almost identical and a desktop that hasn't been used in a while plus an I pad.



#6 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:11:27 AM

Posted 13 October 2013 - 06:30 PM

Login via Safe Mode with Network and move all your profiles they should be in c:\users and should be intact unless something you did removed the users folder. This will make a backup of all your pictures and things.

#7 frank rizzo

frank rizzo
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:06:27 AM

Posted 13 October 2013 - 06:36 PM

When I get in to safe mode I still get that login screen with the blank avatar and asking for username/password.

 

Is Safe Mode with Network a different option?



#8 frank rizzo

frank rizzo
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:06:27 AM

Posted 13 October 2013 - 06:45 PM

Went into Safe Mode with Networking and got the same screen. Could probably be easier if that laptop would boot up off of a cd. Changed and saved those settings when I tried password recovery software and still wouldn't work.



#9 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:11:27 AM

Posted 14 October 2013 - 02:58 PM

How comfortable would be with using Linux in a Live setting?

#10 frank rizzo

frank rizzo
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:06:27 AM

Posted 15 October 2013 - 02:26 PM

I'm up for anything.

 

You should see some of the girls I dated.

 

And thanks for all you've done so far. My wife's pictures are precious to her. Hopefully this will work.



#11 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:11:27 AM

Posted 15 October 2013 - 02:48 PM

Please download and burn Ubuntu then leave the cd in the computer, and go into the BIOS change the boot order to CD/DVD and boot it up. See if you can access the c:\users directory and move all your files over.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users