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Infection (may be zeroaccess)


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6 replies to this topic

#1 Aileen H

Aileen H

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  • Local time:06:52 AM

Posted 13 October 2013 - 02:10 PM

Hi, I am trying to help a friend with his laptop. (bit like the blind leading the blind!)  It has an infection but I have been unsuccessful in finding out exactly what it is or removing it with any of the usual malware removal tools, scans or programs.  When opening a browser or trying to install a program Windows installer opens(The feature you are trying to use is on a CD ROM.... Insert the Micosoft Office Professional Edition 2003... )  and it takes many attempts to close it this each time.  Hijack this won't save a log but I do have a DDS log.  Any advice would be much appreciated. 

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 10.0.9200.16720  BrowserJavaVersion: 10.25.2
Run by ian at 19:44:13 on 2013-10-13
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.44.1033.18.2940.847 [GMT 1:00]
.
AV: AVG Internet Security 2013 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Spybot - Search and Destroy *Enabled/Updated* {9BC38DF1-3CCA-732D-A930-C1CA5F20A4B0}
SP: AVG Internet Security 2013 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
FW: AVG Internet Security 2013 *Enabled* {36AFA1E1-4CDC-7EF8-11EE-C77C3581ABA2}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\AVG\AVG2013\avgfws.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe
C:\Program Files (x86)\LeapFrog\LeapFrog Connect\CommandService.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\Program Files (x86)\Common Files\Nero\Nero BackItUp 4\NBService.exe
C:\Program Files (x86)\Common Files\PC Tools\sMonitor\StartManSvc.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\CONEXANT\cAudioFilterAgent\cAudioFilterAgent64.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe
C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe
C:\Program Files (x86)\AVG\AVG2013\avgui.exe
C:\Program Files (x86)\Common Files\PC Tools\sMonitor\SSDMonitor.exe
C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe
C:\Windows\system32\igfxext.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\TODDSrv.exe
C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdSvc.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Spybot - Search & Destroy 2\SDWSCSvc.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\Spybot - Search & Destroy 2\SDFSSvc.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSwMgr.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFIWmxSvcs64.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Users\ian\Downloads\esetsmartinstaller_enu.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\AVG\AVG2013\avgcfgex.exe
C:\Users\ian\Downloads\esetsmartinstaller_enu (2).exe
C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe
C:\Program Files (x86)\AVG\AVG2013\avgemca.exe
C:\Program Files (x86)\AVG\AVG2013\avgnsa.exe
C:\Program Files (x86)\AVG\AVG2013\avgrsa.exe
C:\Program Files (x86)\AVG\AVG2013\avgcsrva.exe
C:\Program Files (x86)\AVG\AVG2013\avgcsrva.exe
C:\Windows\system32\msiexec.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uDefault_Page_URL = hxxp://toshiba.msn.com
mWinlogon: Userinit = userinit.exe,
BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - LocalServer32 - <no file>
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - LocalServer32 - <no file>
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: TOSHIBA Media Controller Plug-in: {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\Toshiba\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll
TB: <No Name>: {E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} - LocalServer32 - <no file>
TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - LocalServer32 - <no file>
TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - LocalServer32 - <no file>
TB: Yahoo Community Smartbar (by Linkury): {ae07101b-46d4-4a98-af68-0333ea26e113} - 
uRun: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
mRun: [VirtualCloneDrive] "C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" /s
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [Monitor] "C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe"
mRun: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2013\avgui.exe" /TRAYONLY
mRun: [SSDMonitor] C:\Program Files (x86)\Common Files\PC Tools\sMonitor\SSDMonitor.exe
mRun: [SDTray] "C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe"
dRun: [TOSHIBA Online Product Information] C:\Program Files (x86)\TOSHIBA\TOSHIBA Online Product Information\topi.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MIF5BA~1\OFFICE11\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
DPF: {82774781-8F4E-11D1-AB1C-0000F8773BF0} - hxxps://transfers.ds.microsoft.com/FTM/TransferSource/grTransferCtrl.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: NameServer = 192.168.1.254
TCP: Interfaces\{7BC6162B-8FA6-4F02-9D16-FCC1846E815F} : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{7BC6162B-8FA6-4F02-9D16-FCC1846E815F}\6796277696E6D65646961693737353831393 : DHCPNameServer = 194.168.4.100 194.168.8.100
TCP: Interfaces\{A22D127C-938C-4DC7-8264-DF55CA381631} : DHCPNameServer = 194.168.4.100 194.168.8.100
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - LocalServer32 - <no file>
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - LocalServer32 - <no file>
Notify: SDWinLogon - SDWinLogon.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\30.0.1599.69\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: Yahoo Community Smartbar (by Linkury)Engine: {31ad400d-1b06-4e33-a59a-90c2c140cba0} - 
x64-BHO: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - <orphaned>
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-TB: Yahoo Community Smartbar (by Linkury): {ae07101b-46d4-4a98-af68-0333ea26e113} - 
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [cAudioFilterAgent] C:\Program Files\Conexant\cAudioFilterAgent\cAudioFilterAgent64.exe
x64-Run: [SmartAudio] C:\Program Files\CONEXANT\SAII\SAIICpl.exe /t
x64-Run: [TPwrMain] C:\Program Files (x86)\TOSHIBA\Power Saver\TPwrMain.EXE
x64-Run: [SmoothView] C:\Program Files (x86)\Toshiba\SmoothView\SmoothView.exe
x64-Run: [00TCrdMain] C:\Program Files (x86)\TOSHIBA\FlashCards\TCrdMain.exe
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - <orphaned>
x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - <orphaned>
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSHA;AVGIDSHA;C:\Windows\System32\drivers\avgidsha.sys [2013-7-20 71480]
R0 Avgloga;AVG Logging Driver;C:\Windows\System32\drivers\avgloga.sys [2013-7-20 311608]
R0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\System32\drivers\avgmfx64.sys [2013-7-1 116536]
R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\System32\drivers\avgrkx64.sys [2013-9-5 45880]
R1 Avgfwfd;AVG network filter service;C:\Windows\System32\drivers\avgfwd6a.sys [2011-5-23 50296]
R1 AVGIDSDriver;AVGIDSDriver;C:\Windows\System32\drivers\avgidsdrivera.sys [2013-7-20 246072]
R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\System32\drivers\avgldx64.sys [2013-7-20 206648]
R1 Avgtdia;AVG TDI Driver;C:\Windows\System32\drivers\avgtdia.sys [2013-3-21 240952]
R1 avgtp;avgtp;C:\Windows\System32\drivers\avgtpx64.sys [2012-12-4 46368]
R1 SASDIFSV;SASDIFSV;C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys [2011-7-22 14928]
R1 SASKUTIL;SASKUTIL;C:\Program Files\SUPERAntiSpyware\saskutil64.sys [2011-7-12 12368]
R2 !SASCORE;SAS Core Service;C:\Program Files\SUPERAntiSpyware\SASCore64.exe [2013-10-10 144152]
R2 avgfws;AVG Firewall;C:\Program Files (x86)\AVG\AVG2013\avgfws.exe [2013-9-4 1432080]
R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe [2013-7-4 4939312]
R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe [2013-7-23 283136]
R2 cfWiMAXService;ConfigFree WiMAX Service;C:\Program Files (x86)\Toshiba\ConfigFree\CFIWmxSvcs64.exe [2010-1-28 249200]
R2 ConfigFree Service;ConfigFree Service;C:\Program Files (x86)\Toshiba\ConfigFree\CFSvcs.exe [2009-3-10 46448]
R2 PCToolsSSDMonitorSvc;PC Tools Startup and Shutdown Monitor service;C:\Program Files (x86)\Common Files\PC Tools\sMonitor\StartManSvc.exe [2013-10-12 583640]
R2 SDScannerService;Spybot-S&D 2 Scanner Service;C:\Program Files (x86)\Spybot - Search & Destroy 2\SDFSSvc.exe [2013-10-13 1817560]
R2 SDUpdateService;Spybot-S&D 2 Updating Service;C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdSvc.exe [2013-10-13 1033688]
R2 SDWSCService;Spybot-S&D 2 Security Center Service;C:\Program Files (x86)\Spybot - Search & Destroy 2\SDWSCSvc.exe [2013-10-13 171928]
R3 FwLnk;FwLnk Driver;C:\Windows\System32\drivers\FwLnk.sys [2010-4-8 9216]
R3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;C:\Windows\System32\drivers\L1C62x64.sys [2011-4-20 169584]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2012-11-4 19456]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2010-4-8 232992]
S3 TemproMonitoringService;Notebook Performance Tuning Service (TEMPRO);C:\Program Files (x86)\Toshiba TEMPRO\TemproSvc.exe [2010-2-11 124368]
S3 TMachInfo;TMachInfo;C:\Program Files (x86)\Toshiba\TOSHIBA Service Station\TMachInfo.exe [2010-4-8 51512]
S3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2010-2-5 137560]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2012-11-4 57856]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2012-5-27 1255736]
.
=============== Created Last 30 ================
.
2013-10-13 10:01:08 -------- d-----w- C:\FRST
2013-10-13 09:53:40 -------- d-----w- C:\Program Files (x86)\ESET
2013-10-13 02:17:48 -------- d-----w- C:\Windows\pss
2013-10-13 02:04:59 770648 ----a-w- C:\Program Files (x86)\Internet Explorer\iexplore.exe
2013-10-13 00:40:00 -------- d-----w- C:\Users\ian\AppData\Roaming\SUPERAntiSpyware.com
2013-10-13 00:39:51 -------- d-----w- C:\ProgramData\SUPERAntiSpyware.com
2013-10-13 00:39:51 -------- d-----w- C:\Program Files\SUPERAntiSpyware
2013-10-13 00:21:05 -------- d-----w- C:\Users\ian\AppData\Roaming\Malwarebytes
2013-10-13 00:20:52 -------- d-----w- C:\ProgramData\Malwarebytes
2013-10-13 00:20:51 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys
2013-10-13 00:20:51 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2013-10-12 23:38:47 -------- d-----w- C:\ProgramData\Spybot - Search & Destroy
2013-10-12 23:38:12 17272 ----a-w- C:\Windows\System32\sdnclean64.exe
2013-10-12 23:38:07 -------- d-----w- C:\Program Files (x86)\Spybot - Search & Destroy 2
2013-10-12 23:37:47 -------- d-----w- C:\Users\ian\AppData\Local\Programs
2013-10-12 23:32:11 388096 ----a-r- C:\Users\ian\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2013-10-12 23:32:11 -------- d-----w- C:\Program Files (x86)\Trend Micro
2013-10-12 22:28:16 -------- d-----w- C:\Users\ian\AppData\Roaming\Registry Mechanic
2013-10-12 22:25:13 880640 ----a-w- C:\Windows\SysWow64\UniBox10.ocx
2013-10-12 22:25:13 658432 ----a-w- C:\Windows\SysWow64\MSCOMCT2.OCX
2013-10-12 22:25:13 506368 ----a-w- C:\Windows\SysWow64\msxml.dll
2013-10-12 22:25:13 40408 ----a-w- C:\Windows\System32\CleanMFT64.exe
2013-10-12 22:25:13 212992 ----a-w- C:\Windows\SysWow64\UniBoxVB12.ocx
2013-10-12 22:25:13 1101824 ----a-w- C:\Windows\SysWow64\UniBox210.ocx
2013-10-12 22:25:11 -------- d-----w- C:\Program Files (x86)\Common Files\PC Tools
2013-10-12 21:46:24 -------- d-----w- C:\Program Files (x86)\MyPC Backup
2013-10-12 21:05:31 -------- d-----w- C:\Program Files (x86)\Free Window Registry Repair
2013-10-09 14:53:56 461312 ----a-w- C:\Windows\System32\scavengeui.dll
2013-10-09 14:53:55 983488 ----a-w- C:\Windows\System32\drivers\dxgkrnl.sys
2013-10-09 14:53:54 124112 ----a-w- C:\Windows\System32\PresentationCFFRasterizerNative_v0300.dll
2013-10-09 14:53:54 102608 ----a-w- C:\Windows\SysWow64\PresentationCFFRasterizerNative_v0300.dll
2013-10-09 14:53:53 99840 ----a-w- C:\Windows\System32\drivers\usbccgp.sys
2013-10-09 14:53:53 7808 ----a-w- C:\Windows\System32\drivers\usbd.sys
2013-10-09 14:53:53 52736 ----a-w- C:\Windows\System32\drivers\usbehci.sys
2013-10-09 14:53:53 343040 ----a-w- C:\Windows\System32\drivers\usbhub.sys
2013-10-09 14:53:53 325120 ----a-w- C:\Windows\System32\drivers\usbport.sys
2013-10-09 14:53:53 30720 ----a-w- C:\Windows\System32\drivers\usbuhci.sys
2013-10-09 14:53:53 25600 ----a-w- C:\Windows\System32\drivers\usbohci.sys
2013-10-01 07:06:40 27544 ----a-w- C:\Program Files (x86)\Mozilla Firefox\plugin-hang-ui.exe
2013-10-01 07:06:39 271256 ----a-w- C:\Program Files (x86)\Mozilla Firefox\browser\components\browsercomps.dll
.
==================== Find3M  ====================
.
2013-10-12 09:15:31 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-10-12 09:15:31 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-10-02 12:49:44 46368 ----a-w- C:\Windows\System32\drivers\avgtpx64.sys
2013-09-22 23:28:06 1767936 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-09-22 23:27:49 2876928 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-09-22 23:27:48 61440 ----a-w- C:\Windows\SysWow64\iesetup.dll
2013-09-22 23:27:48 109056 ----a-w- C:\Windows\SysWow64\iesysprep.dll
2013-09-22 22:55:10 2241024 ----a-w- C:\Windows\System32\wininet.dll
2013-09-22 22:54:51 3959296 ----a-w- C:\Windows\System32\jscript9.dll
2013-09-22 22:54:50 67072 ----a-w- C:\Windows\System32\iesetup.dll
2013-09-22 22:54:50 136704 ----a-w- C:\Windows\System32\iesysprep.dll
2013-09-21 03:38:39 2706432 ----a-w- C:\Windows\System32\mshtml.tlb
2013-09-21 03:30:24 2706432 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-09-21 02:48:36 89600 ----a-w- C:\Windows\System32\RegisterIEPKEYs.exe
2013-09-21 02:39:47 71680 ----a-w- C:\Windows\SysWow64\RegisterIEPKEYs.exe
2013-09-14 01:10:19 497152 ----a-w- C:\Windows\System32\drivers\afd.sys
2013-09-08 02:30:37 1903552 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2013-09-08 02:27:14 327168 ----a-w- C:\Windows\System32\mswsock.dll
2013-09-08 02:03:58 231424 ----a-w- C:\Windows\SysWow64\mswsock.dll
2013-09-05 00:43:42 45880 ----a-w- C:\Windows\System32\drivers\avgrkx64.sys
2013-08-29 02:17:48 5549504 ----a-w- C:\Windows\System32\ntoskrnl.exe
2013-08-29 02:16:35 1732032 ----a-w- C:\Windows\System32\ntdll.dll
2013-08-29 02:16:28 243712 ----a-w- C:\Windows\System32\wow64.dll
2013-08-29 02:16:14 859648 ----a-w- C:\Windows\System32\tdh.dll
2013-08-29 02:13:28 878080 ----a-w- C:\Windows\System32\advapi32.dll
2013-08-29 01:51:45 3969472 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2013-08-29 01:51:45 3914176 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2013-08-29 01:50:31 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2013-08-29 01:50:30 1292192 ----a-w- C:\Windows\SysWow64\ntdll.dll
2013-08-29 01:50:16 619520 ----a-w- C:\Windows\SysWow64\tdh.dll
2013-08-29 01:48:17 640512 ----a-w- C:\Windows\SysWow64\advapi32.dll
2013-08-29 01:48:15 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
2013-08-29 00:49:53 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2013-08-29 00:49:52 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2013-08-29 00:49:52 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2013-08-29 00:49:49 2048 ----a-w- C:\Windows\SysWow64\user.exe
2013-08-28 01:21:06 3155968 ----a-w- C:\Windows\System32\win32k.sys
2013-08-05 02:25:45 155584 ----a-w- C:\Windows\System32\drivers\ataport.sys
2013-08-02 02:14:57 215040 ----a-w- C:\Windows\System32\winsrv.dll
2013-08-02 02:13:34 424448 ----a-w- C:\Windows\System32\KernelBase.dll
2013-08-02 01:50:42 274944 ----a-w- C:\Windows\SysWow64\KernelBase.dll
2013-08-02 01:09:17 338432 ----a-w- C:\Windows\System32\conhost.exe
2013-08-02 00:59:09 112640 ----a-w- C:\Windows\System32\smss.exe
2013-08-02 00:43:05 6144 ---ha-w- C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2013-08-02 00:43:05 4608 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2013-08-02 00:43:05 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2013-08-02 00:43:05 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2013-07-27 15:52:20 96168 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2013-07-27 15:52:20 867240 ----a-w- C:\Windows\SysWow64\npDeployJava1.dll
2013-07-27 15:52:20 789416 ----a-w- C:\Windows\SysWow64\deployJava1.dll
2013-07-25 09:25:54 1888768 ----a-w- C:\Windows\System32\WMVDECOD.DLL
2013-07-25 08:57:27 1620992 ----a-w- C:\Windows\SysWow64\WMVDECOD.DLL
2013-07-20 00:51:00 311608 ----a-w- C:\Windows\System32\drivers\avgloga.sys
2013-07-20 00:50:56 71480 ----a-w- C:\Windows\System32\drivers\avgidsha.sys
2013-07-20 00:50:56 246072 ----a-w- C:\Windows\System32\drivers\avgidsdrivera.sys
2013-07-20 00:50:50 206648 ----a-w- C:\Windows\System32\drivers\avgldx64.sys
2013-07-19 01:58:42 2048 ----a-w- C:\Windows\System32\tzres.dll
2013-07-19 01:41:01 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
.
============= FINISH: 19:44:39.13 ===============
 

Attached Files



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#2 Aileen H

Aileen H
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Posted 13 October 2013 - 03:36 PM

I now have a hijack this log:

 

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 20:29:01, on 13/10/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16720)
 
 
Boot mode: Normal
 
Running processes:
C:\Program Files (x86)\Toshiba\TOSHIBA Online Product Information\TOPI.exe
C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe
C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe
C:\Program Files (x86)\AVG\AVG2013\avgui.exe
C:\Program Files (x86)\Common Files\PC Tools\sMonitor\SSDMonitor.exe
C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe
C:\Program Files (x86)\Nero\Nero BackItUp & Burn\Nero BackItUp\NBAgent.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\NDSTray.exe
C:\Users\ian\AppData\Local\Apps\2.0\VHEY9R12.AYJ\NVB8PV5O.GM3\amaz..tion_f2fa081ea2183235_0002.0001_cb34a912a946f839\LocalServiceJre\bin\AmazonCloudDriveW.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSwMgr.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Users\ian\Desktop\system help apps\HijackThis.exe
 
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://toshiba.msn.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = 
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - (no file)
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O2 - BHO: TOSHIBA Media Controller Plug-in - {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll
O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - (no file)
O3 - Toolbar: Yahoo Community Smartbar (by Linkury) - {ae07101b-46d4-4a98-af68-0333ea26e113} - mscoree.dll (file missing)
O4 - HKLM\..\Run: [VirtualCloneDrive] "C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" /s
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Monitor] "C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe"
O4 - HKLM\..\Run: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2013\avgui.exe" /TRAYONLY
O4 - HKLM\..\Run: [SSDMonitor] C:\Program Files (x86)\Common Files\PC Tools\sMonitor\SSDMonitor.exe
O4 - HKLM\..\Run: [SDTray] "C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe"
O4 - HKLM\..\Run: [ToshibaServiceStation] C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe /hide:60
O4 - HKLM\..\Run: [NBAgent] "c:\Program Files (x86)\Nero\Nero BackItUp & Burn\Nero BackItUp\NBAgent.exe" /WinStart
O4 - HKLM\..\Run: [ApnUpdater] "C:\Program Files (x86)\Ask.com\Updater\Updater.exe"
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [TOSHIBA Online Product Information] C:\Program Files (x86)\TOSHIBA\TOSHIBA Online Product Information\topi.exe
O4 - HKUS\S-1-5-18\..\Run: [TOSHIBA Online Product Information] C:\Program Files (x86)\TOSHIBA\TOSHIBA Online Product Information\topi.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [TOSHIBA Online Product Information] C:\Program Files (x86)\TOSHIBA\TOSHIBA Online Product Information\topi.exe (User 'Default user')
O4 - .DEFAULT User Startup: TRDCReminder.lnk = C:\Program Files (x86)\Toshiba\TRDCReminder\TRDCReminder.exe (User 'Default user')
O4 - Startup: Amazon Cloud Drive.lnk = ian\AppData\Local\Apps\2.0\VHEY9R12.AYJ\NVB8PV5O.GM3\amaz..tion_f2fa081ea2183235_0002.0001_cb34a912a946f839\AmazonCloudDrive.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MIF5BA~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MIF5BA~1\OFFICE11\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {82774781-8F4E-11D1-AB1C-0000F8773BF0} (DLC Class) - https://transfers.ds.microsoft.com/FTM/TransferSource/grTransferCtrl.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - (no file)
O20 - Winlogon Notify: SDWinLogon - SDWinLogon.dll (file missing)
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AVG Firewall (avgfws) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2013\avgfws.exe
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe
O23 - Service: ConfigFree WiMAX Service (cfWiMAXService) - TOSHIBA CORPORATION - C:\Program Files (x86)\TOSHIBA\ConfigFree\CFIWmxSvcs64.exe
O23 - Service: ConfigFree Service - TOSHIBA CORPORATION - C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\TOSHIBA Games\TOSHIBA Game Console\GameConsoleService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LeapFrog Connect Device Service - LeapFrog Enterprises, Inc. - C:\Program Files (x86)\LeapFrog\LeapFrog Connect\CommandService.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - c:\Program Files (x86)\Common Files\Nero\Nero BackItUp 4\NBService.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: PC Tools Startup and Shutdown Monitor service (PCToolsSSDMonitorSvc) - Unknown owner - C:\Program Files (x86)\Common Files\PC Tools\sMonitor\StartManSvc.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Spybot-S&D 2 Scanner Service (SDScannerService) - Safer-Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDFSSvc.exe
O23 - Service: Spybot-S&D 2 Updating Service (SDUpdateService) - Safer-Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdSvc.exe
O23 - Service: Spybot-S&D 2 Security Center Service (SDWSCService) - Safer-Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDWSCSvc.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Notebook Performance Tuning Service (TEMPRO) (TemproMonitoringService) - Toshiba Europe GmbH - C:\Program Files (x86)\Toshiba TEMPRO\TemproSvc.exe
O23 - Service: TMachInfo - TOSHIBA Corporation - C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - Unknown owner - C:\Windows\system32\TODDSrv.exe (file missing)
O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
O23 - Service: TOSHIBA HDD SSD Alert Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
 
--
End of file - 12668 bytes


#3 nasdaq

nasdaq

  • Malware Response Team
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  • Local time:02:52 AM

Posted 14 October 2013 - 10:42 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.
===

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: Turorial
Link 1
Link 2

IMPORTANT !!! Save ComboFix.exe to your Desktop

1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe and follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note: Do not mouse click ComboFix's window while it's running. That may cause it to stall

Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Please paste the logs in your next reply DO NOT ATTACH THEM.
Let me know what problem persists.

#4 Aileen H

Aileen H
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Posted 14 October 2013 - 02:43 PM

Hi Nasdaq,thanks for the quick and detailed reply.  Do you know what the laptop is infected with?  You help and advice is very much appreciated :)

 

Here are the logs:

 

AdwCleaner

 

# AdwCleaner v3.007 - Report created 14/10/2013 at 19:54:00
# Updated 09/10/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : ian - IAN-TOSH
# Running from : C:\Users\ian\Desktop\system help apps\adwcleaner.exe
# Option : Scan
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v10.0.9200.16720
 
 
-\\ Mozilla Firefox v24.0 (en-US)
 
[ File : C:\Users\ian\AppData\Roaming\Mozilla\Firefox\Profiles\z9dn4q56.default\prefs.js ]
 
 
-\\ Google Chrome v30.0.1599.69
 
[ File : C:\Users\ian\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [14862 octets] - [14/10/2013 19:45:45]
AdwCleaner[R1].txt - [827 octets] - [14/10/2013 19:54:00]
AdwCleaner[S0].txt - [13745 octets] - [14/10/2013 19:50:39]
 
########## EOF - C:\AdwCleaner\AdwCleaner[R1].txt - [947 octets] ##########
 
=====
 
Junkware
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.4 (10.06.2013:1)
OS: Windows 7 Home Premium x64
Ran by ian on 14/10/2013 at 19:58:12.64
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\installer\upgradecodes\f928123a039649549966d4c29d35b1c9
Successfully deleted: [Registry Key] "hkey_current_user\software\microsoft\internet explorer\low rights\elevationpolicy\{a5aa24ea-11b8-4113-95ae-9ed71deaf12a}"
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\Windows\installer\{86d4b82a-abed-442a-be86-96357b70f4fe}"
 
 
 
~~~ FireFox
 
Emptied folder: C:\Users\ian\AppData\Roaming\mozilla\firefox\profiles\z9dn4q56.default\minidumps [102 files]
 
 
 
~~~ Chrome
 
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Policies\Google\Chrome\extensioninstallforcelist [Blacklisted Policy]
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 14/10/2013 at 20:06:56.14
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 

========

 

ComboFix

 

ComboFix 13-10-13.02 - ian 14/10/2013  20:23:10.1.2 - x64
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.44.1033.18.2940.1615 [GMT 1:00]
Running from: c:\users\ian\Desktop\ComboFix.exe
AV: AVG Internet Security 2013 *Disabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
FW: AVG Internet Security 2013 *Enabled* {36AFA1E1-4CDC-7EF8-11EE-C77C3581ABA2}
SP: AVG Internet Security 2013 *Disabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
SP: Spybot - Search and Destroy *Disabled/Updated* {9BC38DF1-3CCA-732D-A930-C1CA5F20A4B0}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\users\ian\AppData\Local\Apps\2.0\VHEY9R12.AYJ\NVB8PV5O.GM3\amaz..tion_f2fa081ea2183235_0002.0001_cb34a912a946f839\AmazonCloudDrive.exe
c:\windows\wininit.ini
.
.
(((((((((((((((((((((((((   Files Created from 2013-09-14 to 2013-10-14  )))))))))))))))))))))))))))))))
.
.
2013-10-14 19:29 . 2013-10-14 19:29 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-10-14 18:58 . 2013-10-14 18:58 -------- d-----w- c:\windows\ERUNT
2013-10-14 18:43 . 2013-10-14 18:54 -------- d-----w- C:\AdwCleaner
2013-10-13 19:43 . 2013-10-13 19:43 -------- d-----w- c:\program files (x86)\Mozilla Maintenance Service
2013-10-13 19:23 . 2013-10-13 19:23 -------- d-----w- c:\users\ian\AppData\Local\Amazon Cloud Drive
2013-10-13 10:01 . 2013-10-13 10:01 -------- d-----w- C:\FRST
2013-10-13 09:53 . 2013-10-13 09:53 -------- d-----w- c:\program files (x86)\ESET
2013-10-13 02:04 . 2013-09-22 23:54 770648 ----a-w- c:\program files (x86)\Internet Explorer\iexplore.exe
2013-10-13 00:40 . 2013-10-13 00:40 -------- d-----w- c:\users\ian\AppData\Roaming\SUPERAntiSpyware.com
2013-10-13 00:39 . 2013-10-13 00:43 -------- d-----w- c:\program files\SUPERAntiSpyware
2013-10-13 00:39 . 2013-10-13 00:39 -------- d-----w- c:\programdata\SUPERAntiSpyware.com
2013-10-13 00:21 . 2013-10-13 00:21 -------- d-----w- c:\users\ian\AppData\Roaming\Malwarebytes
2013-10-13 00:20 . 2013-10-13 00:20 -------- d-----w- c:\programdata\Malwarebytes
2013-10-13 00:20 . 2013-10-13 00:20 -------- d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware
2013-10-13 00:20 . 2013-04-04 13:50 25928 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-10-12 23:38 . 2013-10-14 19:17 -------- d-----w- c:\programdata\Spybot - Search & Destroy
2013-10-12 23:38 . 2013-10-14 19:21 -------- d-----w- c:\program files (x86)\Spybot - Search & Destroy 2
2013-10-12 23:37 . 2013-10-12 23:37 -------- d-----w- c:\users\ian\AppData\Local\Programs
2013-10-12 23:32 . 2013-10-12 23:32 388096 ----a-r- c:\users\ian\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2013-10-12 23:32 . 2013-10-12 23:32 -------- d-----w- c:\program files (x86)\Trend Micro
2013-10-12 22:25 . 2010-08-05 07:46 40408 ----a-w- c:\windows\system32\CleanMFT64.exe
2013-10-12 22:25 . 2008-09-17 20:17 658432 ----a-w- c:\windows\SysWow64\MSCOMCT2.OCX
2013-10-12 22:25 . 2008-04-02 14:54 1101824 ----a-w- c:\windows\SysWow64\UniBox210.ocx
2013-10-12 22:25 . 2008-04-02 14:53 212992 ----a-w- c:\windows\SysWow64\UniBoxVB12.ocx
2013-10-12 22:25 . 2008-04-02 14:53 880640 ----a-w- c:\windows\SysWow64\UniBox10.ocx
2013-10-12 22:25 . 2004-08-04 06:00 506368 ----a-w- c:\windows\SysWow64\msxml.dll
2013-10-12 22:25 . 2013-10-12 22:25 -------- d-----w- c:\program files (x86)\Common Files\PC Tools
2013-10-12 22:11 . 2013-10-13 19:35 -------- d-----w- c:\program files\WinRAR
2013-10-09 14:53 . 2013-08-28 01:12 461312 ----a-w- c:\windows\system32\scavengeui.dll
2013-10-09 14:53 . 2013-08-01 12:09 983488 ----a-w- c:\windows\system32\drivers\dxgkrnl.sys
2013-10-09 14:53 . 2013-07-20 10:33 102608 ----a-w- c:\windows\SysWow64\PresentationCFFRasterizerNative_v0300.dll
2013-10-09 14:53 . 2013-07-20 10:33 124112 ----a-w- c:\windows\system32\PresentationCFFRasterizerNative_v0300.dll
2013-10-09 14:53 . 2013-09-04 12:12 343040 ----a-w- c:\windows\system32\drivers\usbhub.sys
2013-10-09 14:53 . 2013-09-04 12:11 325120 ----a-w- c:\windows\system32\drivers\usbport.sys
2013-10-09 14:53 . 2013-09-04 12:11 99840 ----a-w- c:\windows\system32\drivers\usbccgp.sys
2013-10-09 14:53 . 2013-09-04 12:11 52736 ----a-w- c:\windows\system32\drivers\usbehci.sys
2013-10-09 14:53 . 2013-09-04 12:11 30720 ----a-w- c:\windows\system32\drivers\usbuhci.sys
2013-10-09 14:53 . 2013-09-04 12:11 25600 ----a-w- c:\windows\system32\drivers\usbohci.sys
2013-10-09 14:53 . 2013-09-04 12:11 7808 ----a-w- c:\windows\system32\drivers\usbd.sys
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-10-13 02:00 . 2012-05-27 16:07 80541720 ----a-w- c:\windows\system32\MRT.exe
2013-10-12 09:15 . 2012-12-03 20:56 71048 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-10-12 09:15 . 2012-12-03 20:56 692616 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2013-10-02 12:49 . 2012-12-04 19:19 46368 ----a-w- c:\windows\system32\drivers\avgtpx64.sys
2013-09-05 00:43 . 2013-09-05 00:43 45880 ----a-w- c:\windows\system32\drivers\avgrkx64.sys
2013-08-29 01:48 . 2013-10-09 14:54 44032 ----a-w- c:\windows\apppatch\acwow64.dll
2013-08-05 02:25 . 2013-09-13 14:45 155584 ----a-w- c:\windows\system32\drivers\ataport.sys
2013-08-02 02:14 . 2013-09-13 14:45 215040 ----a-w- c:\windows\system32\winsrv.dll
2013-08-02 02:13 . 2013-09-13 14:45 424448 ----a-w- c:\windows\system32\KernelBase.dll
2013-08-02 02:13 . 2013-09-13 14:45 1161216 ----a-w- c:\windows\system32\kernel32.dll
2013-08-02 02:12 . 2013-09-13 14:45 43520 ----a-w- c:\windows\system32\csrsrv.dll
2013-08-02 02:12 . 2013-09-13 14:45 6144 ---ha-w- c:\windows\system32\api-ms-win-security-base-l1-1-0.dll
2013-08-02 02:12 . 2013-09-13 14:45 4608 ---ha-w- c:\windows\system32\api-ms-win-core-threadpool-l1-1-0.dll
2013-08-02 02:12 . 2013-09-13 14:45 4096 ---ha-w- c:\windows\system32\api-ms-win-core-sysinfo-l1-1-0.dll
2013-08-02 02:12 . 2013-09-13 14:45 4096 ---ha-w- c:\windows\system32\api-ms-win-core-synch-l1-1-0.dll
2013-08-02 02:12 . 2013-09-13 14:45 3072 ---ha-w- c:\windows\system32\api-ms-win-core-xstate-l1-1-0.dll
2013-08-02 02:12 . 2013-09-13 14:45 3072 ---ha-w- c:\windows\system32\api-ms-win-core-util-l1-1-0.dll
2013-08-02 02:12 . 2013-09-13 14:45 3072 ---ha-w- c:\windows\system32\api-ms-win-core-string-l1-1-0.dll
2013-08-02 02:12 . 2013-09-13 14:45 6656 ----a-w- c:\windows\system32\apisetschema.dll
2013-08-02 02:12 . 2013-09-13 14:45 4608 ---ha-w- c:\windows\system32\api-ms-win-core-processthreads-l1-1-0.dll
2013-08-02 02:12 . 2013-09-13 14:45 4096 ---ha-w- c:\windows\system32\api-ms-win-core-localregistry-l1-1-0.dll
2013-08-02 02:12 . 2013-09-13 14:45 3584 ---ha-w- c:\windows\system32\api-ms-win-core-rtlsupport-l1-1-0.dll
2013-08-02 02:12 . 2013-09-13 14:45 3584 ---ha-w- c:\windows\system32\api-ms-win-core-processenvironment-l1-1-0.dll
2013-08-02 02:12 . 2013-09-13 14:45 3584 ---ha-w- c:\windows\system32\api-ms-win-core-namedpipe-l1-1-0.dll
2013-08-02 02:12 . 2013-09-13 14:45 3584 ---ha-w- c:\windows\system32\api-ms-win-core-misc-l1-1-0.dll
2013-08-02 02:12 . 2013-09-13 14:45 3584 ---ha-w- c:\windows\system32\api-ms-win-core-memory-l1-1-0.dll
2013-08-02 02:12 . 2013-09-13 14:45 3584 ---ha-w- c:\windows\system32\api-ms-win-core-libraryloader-l1-1-0.dll
2013-08-02 02:12 . 2013-09-13 14:45 3584 ---ha-w- c:\windows\system32\api-ms-win-core-heap-l1-1-0.dll
2013-08-02 02:12 . 2013-09-13 14:45 3072 ---ha-w- c:\windows\system32\api-ms-win-core-profile-l1-1-0.dll
2013-08-02 02:12 . 2013-09-13 14:45 3072 ---ha-w- c:\windows\system32\api-ms-win-core-io-l1-1-0.dll
2013-08-02 02:12 . 2013-09-13 14:45 3072 ---ha-w- c:\windows\system32\api-ms-win-core-interlocked-l1-1-0.dll
2013-08-02 02:12 . 2013-09-13 14:45 3072 ---ha-w- c:\windows\system32\api-ms-win-core-handle-l1-1-0.dll
2013-08-02 02:12 . 2013-09-13 14:45 4096 ---ha-w- c:\windows\system32\api-ms-win-core-localization-l1-1-0.dll
2013-08-02 02:12 . 2013-09-13 14:45 5120 ---ha-w- c:\windows\system32\api-ms-win-core-file-l1-1-0.dll
2013-08-02 02:12 . 2013-09-13 14:45 3072 ---ha-w- c:\windows\system32\api-ms-win-core-fibers-l1-1-0.dll
2013-08-02 02:12 . 2013-09-13 14:45 3072 ---ha-w- c:\windows\system32\api-ms-win-core-errorhandling-l1-1-0.dll
2013-08-02 02:12 . 2013-09-13 14:45 3072 ---ha-w- c:\windows\system32\api-ms-win-core-delayload-l1-1-0.dll
2013-08-02 02:12 . 2013-09-13 14:45 3072 ---ha-w- c:\windows\system32\api-ms-win-core-debug-l1-1-0.dll
2013-08-02 02:12 . 2013-09-13 14:45 3072 ---ha-w- c:\windows\system32\api-ms-win-core-datetime-l1-1-0.dll
2013-08-02 02:12 . 2013-09-13 14:45 3072 ---ha-w- c:\windows\system32\api-ms-win-core-console-l1-1-0.dll
2013-08-02 01:50 . 2013-09-13 14:45 274944 ----a-w- c:\windows\SysWow64\KernelBase.dll
2013-08-02 01:48 . 2013-09-13 14:45 5120 ---ha-w- c:\windows\SysWow64\api-ms-win-core-file-l1-1-0.dll
2013-08-02 01:48 . 2013-09-13 14:45 4608 ---ha-w- c:\windows\SysWow64\api-ms-win-core-processthreads-l1-1-0.dll
2013-08-02 01:48 . 2013-09-13 14:45 4096 ---ha-w- c:\windows\SysWow64\api-ms-win-core-sysinfo-l1-1-0.dll
2013-08-02 01:48 . 2013-09-13 14:45 4096 ---ha-w- c:\windows\SysWow64\api-ms-win-core-synch-l1-1-0.dll
2013-08-02 01:48 . 2013-09-13 14:45 4096 ---ha-w- c:\windows\SysWow64\api-ms-win-core-misc-l1-1-0.dll
2013-08-02 01:48 . 2013-09-13 14:45 4096 ---ha-w- c:\windows\SysWow64\api-ms-win-core-localregistry-l1-1-0.dll
2013-08-02 01:48 . 2013-09-13 14:45 3584 ---ha-w- c:\windows\SysWow64\api-ms-win-core-processenvironment-l1-1-0.dll
2013-08-02 01:48 . 2013-09-13 14:45 3584 ---ha-w- c:\windows\SysWow64\api-ms-win-core-namedpipe-l1-1-0.dll
2013-08-02 01:48 . 2013-09-13 14:45 3584 ---ha-w- c:\windows\SysWow64\api-ms-win-core-memory-l1-1-0.dll
2013-08-02 01:48 . 2013-09-13 14:45 3584 ---ha-w- c:\windows\SysWow64\api-ms-win-core-libraryloader-l1-1-0.dll
2013-08-02 01:48 . 2013-09-13 14:45 3584 ---ha-w- c:\windows\SysWow64\api-ms-win-core-interlocked-l1-1-0.dll
2013-08-02 01:48 . 2013-09-13 14:45 3584 ---ha-w- c:\windows\SysWow64\api-ms-win-core-heap-l1-1-0.dll
2013-08-02 01:48 . 2013-09-13 14:45 3072 ---ha-w- c:\windows\SysWow64\api-ms-win-core-string-l1-1-0.dll
2013-08-02 01:48 . 2013-09-13 14:45 3072 ---ha-w- c:\windows\SysWow64\api-ms-win-core-rtlsupport-l1-1-0.dll
2013-08-02 01:48 . 2013-09-13 14:45 3072 ---ha-w- c:\windows\SysWow64\api-ms-win-core-profile-l1-1-0.dll
2013-08-02 01:48 . 2013-09-13 14:45 3072 ---ha-w- c:\windows\SysWow64\api-ms-win-core-io-l1-1-0.dll
2013-08-02 01:48 . 2013-09-13 14:45 3072 ---ha-w- c:\windows\SysWow64\api-ms-win-core-handle-l1-1-0.dll
2013-08-02 01:48 . 2013-09-13 14:45 3072 ---ha-w- c:\windows\SysWow64\api-ms-win-core-fibers-l1-1-0.dll
2013-08-02 01:48 . 2013-09-13 14:45 6656 ----a-w- c:\windows\SysWow64\apisetschema.dll
2013-08-02 01:48 . 2013-09-13 14:45 4096 ---ha-w- c:\windows\SysWow64\api-ms-win-core-localization-l1-1-0.dll
2013-08-02 01:48 . 2013-09-13 14:45 3072 ---ha-w- c:\windows\SysWow64\api-ms-win-core-errorhandling-l1-1-0.dll
2013-08-02 01:48 . 2013-09-13 14:45 3072 ---ha-w- c:\windows\SysWow64\api-ms-win-core-delayload-l1-1-0.dll
2013-08-02 01:48 . 2013-09-13 14:45 3072 ---ha-w- c:\windows\SysWow64\api-ms-win-core-debug-l1-1-0.dll
2013-08-02 01:48 . 2013-09-13 14:45 3072 ---ha-w- c:\windows\SysWow64\api-ms-win-core-datetime-l1-1-0.dll
2013-08-02 01:48 . 2013-09-13 14:45 3072 ---ha-w- c:\windows\SysWow64\api-ms-win-core-console-l1-1-0.dll
2013-08-02 01:09 . 2013-09-13 14:45 338432 ----a-w- c:\windows\system32\conhost.exe
2013-08-02 00:59 . 2013-09-13 14:45 112640 ----a-w- c:\windows\system32\smss.exe
2013-08-02 00:43 . 2013-09-13 14:45 6144 ---ha-w- c:\windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2013-08-02 00:43 . 2013-09-13 14:45 4608 ---ha-w- c:\windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2013-08-02 00:43 . 2013-09-13 14:45 3584 ---ha-w- c:\windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2013-08-02 00:43 . 2013-09-13 14:45 3072 ---ha-w- c:\windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2013-07-27 15:52 . 2013-07-27 15:52 96168 ----a-w- c:\windows\SysWow64\WindowsAccessBridge-32.dll
2013-07-27 15:52 . 2012-12-22 20:34 867240 ----a-w- c:\windows\SysWow64\npDeployJava1.dll
2013-07-27 15:52 . 2012-12-22 20:34 789416 ----a-w- c:\windows\SysWow64\deployJava1.dll
2013-07-26 02:24 . 2013-09-13 14:45 14172672 ----a-w- c:\windows\system32\shell32.dll
2013-07-26 02:24 . 2013-09-13 14:45 197120 ----a-w- c:\windows\system32\shdocvw.dll
2013-07-25 09:25 . 2013-08-16 14:16 1888768 ----a-w- c:\windows\system32\WMVDECOD.DLL
2013-07-25 08:57 . 2013-08-16 14:16 1620992 ----a-w- c:\windows\SysWow64\WMVDECOD.DLL
2013-07-20 00:51 . 2013-07-20 00:51 311608 ----a-w- c:\windows\system32\drivers\avgloga.sys
2013-07-20 00:50 . 2013-07-20 00:50 71480 ----a-w- c:\windows\system32\drivers\avgidsha.sys
2013-07-20 00:50 . 2013-07-20 00:50 246072 ----a-w- c:\windows\system32\drivers\avgidsdrivera.sys
2013-07-20 00:50 . 2013-07-20 00:50 206648 ----a-w- c:\windows\system32\drivers\avgldx64.sys
2013-07-19 01:58 . 2013-08-16 14:16 2048 ----a-w- c:\windows\system32\tzres.dll
2013-07-19 01:41 . 2013-08-16 14:16 2048 ----a-w- c:\windows\SysWow64\tzres.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown 
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SUPERAntiSpyware"="c:\program files\SUPERAntiSpyware\SUPERAntiSpyware.exe" [2013-10-10 6589208]
"TOSHIBA Online Product Information"="c:\program files (x86)\TOSHIBA\TOSHIBA Online Product Information\topi.exe" [2010-03-03 4581280]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"VirtualCloneDrive"="c:\program files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" [2011-03-07 89456]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"Monitor"="c:\program files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe" [2013-02-16 298616]
"AVG_UI"="c:\program files (x86)\AVG\AVG2013\avgui.exe" [2013-08-15 4411440]
"SSDMonitor"="c:\program files (x86)\Common Files\PC Tools\sMonitor\SSDMonitor.exe" [2010-08-05 104408]
"ToshibaServiceStation"="c:\program files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" [2009-10-06 1294136]
"NBAgent"="c:\program files (x86)\Nero\Nero BackItUp & Burn\Nero BackItUp\NBAgent.exe" [2010-03-09 1086760]
.
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"TOSHIBA Online Product Information"="c:\program files (x86)\TOSHIBA\TOSHIBA Online Product Information\topi.exe" [2010-03-03 4581280]
.
c:\users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
TRDCReminder.lnk - c:\program files (x86)\Toshiba\TRDCReminder\TRDCReminder.exe [2009-9-1 481184]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
"EnableLinkedConnections"= 1 (0x1)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]
"aux"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ   autocheck autochk *\0\0sdnclean64.exe
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\!SASCORE]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys;c:\windows\SYSNATIVE\drivers\rdpvideominiport.sys [x]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys;c:\windows\SYSNATIVE\Drivers\RtsUStor.sys [x]
R3 TemproMonitoringService;Notebook Performance Tuning Service (TEMPRO);c:\program files (x86)\Toshiba TEMPRO\TemproSvc.exe;c:\program files (x86)\Toshiba TEMPRO\TemproSvc.exe [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
S0 AVGIDSHA;AVGIDSHA;c:\windows\system32\DRIVERS\avgidsha.sys;c:\windows\SYSNATIVE\DRIVERS\avgidsha.sys [x]
S0 Avgloga;AVG Logging Driver;c:\windows\system32\DRIVERS\avgloga.sys;c:\windows\SYSNATIVE\DRIVERS\avgloga.sys [x]
S0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\DRIVERS\avgmfx64.sys;c:\windows\SYSNATIVE\DRIVERS\avgmfx64.sys [x]
S0 Avgrkx64;AVG Anti-Rootkit Driver;c:\windows\system32\DRIVERS\avgrkx64.sys;c:\windows\SYSNATIVE\DRIVERS\avgrkx64.sys [x]
S1 Avgfwfd;AVG network filter service;c:\windows\system32\DRIVERS\avgfwd6a.sys;c:\windows\SYSNATIVE\DRIVERS\avgfwd6a.sys [x]
S1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\DRIVERS\avgidsdrivera.sys;c:\windows\SYSNATIVE\DRIVERS\avgidsdrivera.sys [x]
S1 Avgldx64;AVG AVI Loader Driver;c:\windows\system32\DRIVERS\avgldx64.sys;c:\windows\SYSNATIVE\DRIVERS\avgldx64.sys [x]
S1 Avgtdia;AVG TDI Driver;c:\windows\system32\DRIVERS\avgtdia.sys;c:\windows\SYSNATIVE\DRIVERS\avgtdia.sys [x]
S1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx64.sys;c:\windows\SYSNATIVE\drivers\avgtpx64.sys [x]
S1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\SASDIFSV64.SYS;c:\program files\SUPERAntiSpyware\SASDIFSV64.SYS [x]
S1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL64.SYS;c:\program files\SUPERAntiSpyware\SASKUTIL64.SYS [x]
S2 !SASCORE;SAS Core Service;c:\program files\SUPERAntiSpyware\SASCORE64.EXE;c:\program files\SUPERAntiSpyware\SASCORE64.EXE [x]
S2 avgfws;AVG Firewall;c:\program files (x86)\AVG\AVG2013\avgfws.exe;c:\program files (x86)\AVG\AVG2013\avgfws.exe [x]
S2 AVGIDSAgent;AVGIDSAgent;c:\program files (x86)\AVG\AVG2013\avgidsagent.exe;c:\program files (x86)\AVG\AVG2013\avgidsagent.exe [x]
S2 avgwd;AVG WatchDog;c:\program files (x86)\AVG\AVG2013\avgwdsvc.exe;c:\program files (x86)\AVG\AVG2013\avgwdsvc.exe [x]
S2 cfWiMAXService;ConfigFree WiMAX Service;c:\program files (x86)\TOSHIBA\ConfigFree\CFIWmxSvcs64.exe;c:\program files (x86)\TOSHIBA\ConfigFree\CFIWmxSvcs64.exe [x]
S2 ConfigFree Service;ConfigFree Service;c:\program files (x86)\TOSHIBA\ConfigFree\CFSvcs.exe;c:\program files (x86)\TOSHIBA\ConfigFree\CFSvcs.exe [x]
S2 PCToolsSSDMonitorSvc;PC Tools Startup and Shutdown Monitor service;c:\program files (x86)\Common Files\PC Tools\sMonitor\StartManSvc.exe;c:\program files (x86)\Common Files\PC Tools\sMonitor\StartManSvc.exe [x]
S3 FwLnk;FwLnk Driver;c:\windows\system32\DRIVERS\FwLnk.sys;c:\windows\SYSNATIVE\DRIVERS\FwLnk.sys [x]
S3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;c:\windows\system32\DRIVERS\L1C62x64.sys;c:\windows\SYSNATIVE\DRIVERS\L1C62x64.sys [x]
S3 TMachInfo;TMachInfo;c:\program files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe;c:\program files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [x]
S3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;c:\program files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe;c:\program files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [x]
.
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-10-04 22:46 1185744 ----a-w- c:\program files (x86)\Google\Chrome\Application\30.0.1599.69\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2013-10-14 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-12-03 09:15]
.
2013-10-14 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-05-27 22:57]
.
2013-10-14 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-05-27 22:57]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2010-03-18 166424]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2010-03-18 391192]
"Persistence"="c:\windows\system32\igfxpers.exe" [2010-03-18 410648]
"cAudioFilterAgent"="c:\program files\Conexant\cAudioFilterAgent\cAudioFilterAgent64.exe" [2010-03-10 520760]
"SmartAudio"="c:\program files\CONEXANT\SAII\SAIICpl.exe" [2009-11-19 307768]
"TosVolRegulator"="c:\program files\TOSHIBA\TosVolRegulator\TosVolRegulator.exe" [2009-11-11 24376]
"TosSENotify"="c:\program files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe" [2010-02-05 709976]
"Toshiba TEMPRO"="c:\program files (x86)\Toshiba TEMPRO\TemproTray.exe" [2010-02-11 1050072]
"Toshiba Registration"="c:\program files\Toshiba\Registration\ToshibaReminder.exe" [2010-02-12 136136]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uInternet Settings,ProxyServer = localhost:8080
IE: E&xport to Microsoft Excel - c:\progra~2\MIF5BA~1\OFFICE11\EXCEL.EXE/3000
TCP: DhcpNameServer = 192.168.1.254
FF - ProfilePath - c:\users\ian\AppData\Roaming\Mozilla\Firefox\Profiles\z9dn4q56.default\
FF - prefs.js: browser.startup.homepage - www.google.co.uk
FF - prefs.js: keyword.URL - hxxps://www.google.com/webhp?ie=UTF-8&sourceid=navclient&gfns=1
FF - ExtSQL: 2013-10-12 22:24; qkpv5j40s@phk-qif.net; c:\users\ian\AppData\Roaming\Mozilla\Firefox\Profiles\z9dn4q56.default\extensions\qkpv5j40s@phk-qif.net.xpi
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
c:\users\ian\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Amazon Cloud Drive.lnk - c:\users\ian\AppData\Local\Apps\2.0\VHEY9R12.AYJ\NVB8PV5O.GM3\amaz..tion_f2fa081ea2183235_0002.0001_cb34a912a946f839\AmazonCloudDrive.exe
HKLM_Wow6432Node-ActiveSetup-{2D46B6DC-2207-486B-B523-A557E6D54B47} - start
Toolbar-Locked - (no file)
HKLM-Run-TPwrMain - c:\program files (x86)\TOSHIBA\Power Saver\TPwrMain.EXE
HKLM-Run-SmoothView - c:\program files (x86)\Toshiba\SmoothView\SmoothView.exe
HKLM-Run-00TCrdMain - c:\program files (x86)\TOSHIBA\FlashCards\TCrdMain.exe
HKLM-Run-SynTPEnh - c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe
HKLM-Run-TosReelTimeMonitor - c:\program files (x86)\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
HKLM-Run-TosNC - c:\program files (x86)\Toshiba\BulletinBoard\TosNcCore.exe
AddRemove-Free Window Registry Repair - c:\progra~2\FREEWI~1\UNWISE.EXE
AddRemove-Registry Mechanic_is1 - c:\program files (x86)\Registry Mechanic\unins000.exe
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_9_900_117_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_9_900_117_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_9_900_117_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_9_900_117_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_117.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.11"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_117.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_117.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_117.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\McAfee]
"SymbolicLinkValue"=hex(6):5c,00,72,00,65,00,67,00,69,00,73,00,74,00,72,00,79,
   00,5c,00,6d,00,61,00,63,00,68,00,69,00,6e,00,65,00,5c,00,53,00,6f,00,66,00,\
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-10-14  20:32:33
ComboFix-quarantined-files.txt  2013-10-14 19:32
.
Pre-Run: 57,589,313,536 bytes free
Post-Run: 57,244,307,456 bytes free
.
- - End Of File - - B3098A60543D22796CFD9B9062016E3A
A36C5E4F47E84449FF07ED3517B43A31


#5 Aileen H

Aileen H
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Posted 14 October 2013 - 02:49 PM

Forgot to add, the installer is still starting up:(



#6 nasdaq

nasdaq

  • Malware Response Team
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Posted 15 October 2013 - 07:50 AM

There are many topic on this error.
https://www.google.ca/search?q=The+feature+you+are+trying+to+use+is+on+a+CD+ROM....+Insert+the+Micosoft+Office+Professional+Edition+2003&oq=The+feature+you+are+trying+to+use+is+on+a+CD+ROM....+Insert+the+Micosoft+Office+Professional+Edition+2003&aqs=chrome..69i57&sourceid=chrome&espv=210&es_sm=122&ie=UTF-8


Looks to me like the Microsoft Office Professional Edition 2003 was badly installed.

I would remove it using the Add/Remove programs.
Restart the computer normally.
Re-install the program.

You may also want to check this forum for a solution.
http://www.bleepingcomputer.com/forums/f/16/business-applications/

You could start a new topic and see if someone has had this error solved.

I do not think it was caused by malware.

#7 Aileen H

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Posted 19 October 2013 - 05:01 AM

Thanks very much nasdaq.  Will look directly at Office and the link you provided.   :thumbup2:






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