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BSOD triggered by internet use


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#1 ScrubNub

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Posted 13 October 2013 - 01:29 PM

Hi all, like the topic says I've been getting some blue screen of death errors on my computer but only when I use my internet. It seems to get worse during "heavier" use such as watching Youtube videos or opening Steam. "Easier" use (like posting here) doesn't seem to cause crashes at all.

 

The errors started last week when I moved my desktop to a new location (I hadn't turned it completely off for two or three weeks prior). I thought it was a driver problem with my wireless adapter at first but uninstalling and reinstalling (both from the online driver and the purchased CD) didn't solve it. I've reinstalled Windows 7 twice and tried the driver installing again each time (the second time getting the updated drivers off another computer and not using the CD) and it's still having problems. I've scanned for viruses with both AVG and Clamwin multiple times and found nothing. I thought it might be flashplayer instead (I know someone experiencing similar issues), but not only did I not update it on the initial move, the proposed fix of updating and using a different browser didn't help.

 

The stop codes I got on my most recent install were:

0x000000D1 (0xFFFFFFFFFFFFFFD8, 0x0, 0xFFFFF8800435FAA) <-- this code happened once

and

0x0000001E (0x0, 0x0, 0x0) <--- this code happened three times and most recently

 

Anyone know how I can fix this?



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#2 hamluis

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Posted 13 October 2013 - 05:42 PM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

 

Louis



#3 ScrubNub

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Posted 13 October 2013 - 06:46 PM

Thanks for the reply. Here's the Speccy link: http://speccy.piriform.com/results/AsICIf8LU5HXTtgb8CeA27b

 

And here's the MiniToolbox report:

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Dio (administrator) on 13-10-2013 at 16:32:26
Running from "C:\Users\Dio\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/13/2013 04:26:23 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/13/2013 01:26:16 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/13/2013 11:44:43 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to compile: Microsoft.PowerShell.GraphicalHost, Version=1.0.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil . Error code = 0x80070005

Error: (10/13/2013 03:18:41 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/12/2013 05:45:38 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/12/2013 10:59:08 AM) (Source: WCU) (User: )
Description: [WCU][2013-10-12 10:59:08.228]FATAL:   <<<<<<<<<< Leave MyUnhandledExceptionFilter (L30)

Error: (10/12/2013 10:59:08 AM) (Source: WCU) (User: )
Description: [WCU][2013-10-12 10:59:08.228]FATAL:   Dump file saved to: C:\Windows\TEMP\ssu_crash_20131012_105908_197.mdmp (L60)

Error: (10/12/2013 10:59:08 AM) (Source: WCU) (User: )
Description: [WCU][2013-10-12 10:59:08.197]FATAL:   >>>>>>>>>> Enter MyUnhandledExceptionFilter (L30)

Error: (10/12/2013 10:59:08 AM) (Source: WCU) (User: )
Description: [WCU][2013-10-12 10:59:08.197]FATAL:   <<<<<<<<<< Leave MyUnhandledExceptionFilter (L30)

Error: (10/12/2013 10:59:08 AM) (Source: WCU) (User: )
Description: [WCU][2013-10-12 10:59:08.197]FATAL:   Dump file saved to: C:\Windows\TEMP\ssu_crash_20131012_105906_995.mdmp (L60)


System errors:
=============
Error: (10/13/2013 04:25:44 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:48:57 PM on ?10/?13/?2013 was unexpected.

Error: (10/12/2013 05:45:42 PM) (Source: Service Control Manager) (User: )
Description: The Windows Modules Installer service terminated with the following error:
%%16405

Error: (10/12/2013 10:59:08 AM) (Source: Service Control Manager) (User: )
Description: The Splashtop Connect IE Software Updater Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (10/12/2013 10:59:08 AM) (Source: Service Control Manager) (User: )
Description: The Splashtop Connect Firefox Software Updater Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (10/12/2013 10:59:07 AM) (Source: Service Control Manager) (User: )
Description: The Smart TimeLock Service service failed to start due to the following error:
%%1053

Error: (10/12/2013 10:59:07 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Smart TimeLock Service service to connect.

Error: (10/12/2013 10:59:06 AM) (Source: Service Control Manager) (User: )
Description: The Smart TimeLock Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 100 milliseconds: Restart the service.

Error: (10/12/2013 10:59:06 AM) (Source: Service Control Manager) (User: )
Description: The Splashtop Connect Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (10/12/2013 10:59:06 AM) (Source: Service Control Manager) (User: )
Description: The RalinkRegistryWriter service terminated unexpectedly.  It has done this 1 time(s).

Error: (10/12/2013 10:59:06 AM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service terminated unexpectedly.  It has done this 1 time(s).


Microsoft Office Sessions:
=========================
Error: (10/13/2013 04:26:23 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/13/2013 01:26:16 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/13/2013 11:44:43 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to compile: Microsoft.PowerShell.GraphicalHost, Version=1.0.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil . Error code = 0x80070005
Microsoft.PowerShell.GraphicalHost, Version=1.0.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil

Error: (10/13/2013 03:18:41 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/12/2013 05:45:38 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/12/2013 10:59:08 AM) (Source: WCU)(User: )
Description: [WCU][2013-10-12 10:59:08.228]FATAL:   <<<<<<<<<< Leave MyUnhandledExceptionFilter (L30)

Error: (10/12/2013 10:59:08 AM) (Source: WCU)(User: )
Description: [WCU][2013-10-12 10:59:08.228]FATAL:   Dump file saved to: C:\Windows\TEMP\ssu_crash_20131012_105908_197.mdmp (L60)

Error: (10/12/2013 10:59:08 AM) (Source: WCU)(User: )
Description: [WCU][2013-10-12 10:59:08.197]FATAL:   >>>>>>>>>> Enter MyUnhandledExceptionFilter (L30)

Error: (10/12/2013 10:59:08 AM) (Source: WCU)(User: )
Description: [WCU][2013-10-12 10:59:08.197]FATAL:   <<<<<<<<<< Leave MyUnhandledExceptionFilter (L30)

Error: (10/12/2013 10:59:08 AM) (Source: WCU)(User: )
Description: [WCU][2013-10-12 10:59:08.197]FATAL:   Dump file saved to: C:\Windows\TEMP\ssu_crash_20131012_105906_995.mdmp (L60)


=========================== Installed Programs ============================

@BIOS (Version: 2.11)
Adobe Flash Player 11 Plugin (Version: 11.9.900.117)
AutoGreen B10.1021.1 (Version: 1.00.0000)
CCleaner (Version: 3.14)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
Easy Tune 6 B10.1216.1 (Version: 1.00.0000)
Etron USB3.0 Host Controller (Version: 0.95)
GeForce Experience NvStream Client Components (Version: 0.1.87)
Google Chrome (Version: 30.0.1599.69)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Management Engine Components (Version: 7.0.0.1118)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 30 (Version: 6.0.300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Mozilla Firefox 9.0.1 (x86 en-US) (Version: 9.0.1)
NETGEAR WNDA4100 Genie (Version: 1.2.0.10)
NVIDIA 3D Vision Controller Driver 326.01 (Version: 326.01)
NVIDIA 3D Vision Driver 327.23 (Version: 327.23)
NVIDIA Control Panel 327.23 (Version: 327.23)
NVIDIA GeForce Experience 1.6.1 (Version: 1.6.1)
NVIDIA Graphics Driver 327.23 (Version: 327.23)
NVIDIA HD Audio Driver 1.3.26.4 (Version: 1.3.26.4)
NVIDIA Install Application (Version: 2.1002.133.889)
NVIDIA PhysX (Version: 9.13.0725)
NVIDIA PhysX System Software 9.13.0725 (Version: 9.13.0725)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.2723)
NVIDIA Update 8.3.14 (Version: 8.3.14)
NVIDIA Update Components (Version: 8.3.14)
NVIDIA Virtual Audio 1.2.5 (Version: 1.2.5)
ON_OFF Charge B11.0110.1 (Version: 1.00.0001)
Realtek Ethernet Controller Driver (Version: 7.36.1224.2010)
Realtek High Definition Audio Driver (Version: 6.0.1.6282)
SHIELD Streaming (Version: 1.05.28)
Smart 6 B10.1221.1 (Version: 1.00.0000)
Speccy (Version: 1.23)
Splashtop Connect for Firefox (Version: 1.1.6.3)
Splashtop Connect IE (Version: 1.1.10.4)
Steam (Version: 1.0.0.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (Version: 3)

========================= Memory info: ===================================

Percentage of memory in use: 16%
Total physical RAM: 8175.24 MB
Available physical RAM: 6808.8 MB
Total Pagefile: 16348.66 MB
Available Pagefile: 14869.36 MB
Total Virtual: 4095.88 MB
Available Virtual: 3969.86 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:465.66 GB) (Free:369.99 GB) NTFS
3 Drive e: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.06 GB) NTFS

========================= Users: ========================================

User accounts for \\PRISCILLA

Administrator            Dio                      Guest                    
UpdatusUser              


**** End of log ****



#4 hamluis

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Posted 14 October 2013 - 07:41 AM

I'd be concerned about the SMART values for the hard drive, noting the ECC Recovered data (which I am not intelligent enough to interpret).  I suggest running the SeaTools for DOS utility, after backing up any valued data files.

 

Guide, SeaTools For DOS - http://www.seagate.com/support/seatools/SeaToolsDOSguide.pdf

 

SeaTools for DOS Download - http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/

 

Known vulnerable version of Java installed, need to update.

 

Cannot make any sense of your listed Event Viewer errors.  Seems that a number of items exhibit problems...which could point to hard drive problems/file damage.

 

Louis



#5 ScrubNub

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Posted 14 October 2013 - 09:43 PM

Hello again. I downloaded SeaTools and ran both a short and a long test today. I'm going to run them both again shortly because I didn't make careful enough notes to save the results on a USB, but I do remember some info from both tests.

 

What happened was both tests passed without detecting any bad drives. I saw in the description that SMART was supported but disabled. Also that SMART had not been tripped. I'm not sure what that means in this context.

 

As for Java I uninstalled my previous version and downloaded Java 7 from the site. After installing that I decided to test if a BSOD would occur again and sure enough it did. This time I was able to directly copy the stop code and the files associated with the problem. Is this helping my problem look clearer to you?

 

 

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033

Additional information about the problem:
  BCCode:    d1
  BCP1:    FFFFFFFFFFFFFFE7
  BCP2:    0000000000000002
  BCP3:    0000000000000000
  BCP4:    FFFFF8800433FFAA
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\101413-23712-01.dmp
  C:\Users\Dio\AppData\Local\Temp\WER-49857-0.sysdata.xml



#6 hamluis

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Posted 17 October 2013 - 01:38 PM

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html .

Double-click BlueScreenView.exe file.

 

When autoscan is done (screen comes up), click Edit/Select All...then File/Save Selected Items.

 

Save the report as BSOD.txt.

 

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

 

Louis



#7 ScrubNub

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Posted 25 October 2013 - 07:40 PM

Sorry I haven't posted in some time. I was out of town for a while. However just before I left, I had a friend look at my machine. I think it's a temporary fix since all he did was take some of my drivers out and put them back in, but since then I haven't had any BSOD errors. Since I don't doubt there are deeper problems going on, here are the last codes I got while they were still happening (edit: the ones that the scan picked up that is):

 

==================================================
Dump File         : 101413-23712-01.dmp
Crash Time        : 10/14/2013 7:24:38 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : ffffffff`ffffffe7
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`0433ffaa
Caused By Driver  : EtronXHCI.sys
Caused By Address : EtronXHCI.sys+8faa
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\101413-23712-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 286,224
Dump File Time    : 10/14/2013 7:30:46 PM
==================================================

==================================================
Dump File         : 101313-21933-01.dmp
Crash Time        : 10/13/2013 11:43:42 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`0007c0a0
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`042dbfaa
Caused By Driver  : EtronXHCI.sys
Caused By Address : EtronXHCI.sys+8faa
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\101313-21933-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 290,936
Dump File Time    : 10/13/2013 11:44:40 PM
==================================================


Edited by ScrubNub, 25 October 2013 - 07:41 PM.


#8 Anshad Edavana

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Posted 25 October 2013 - 11:57 PM

Hi

 

According to Bluescreenview log, the crashes are caused by EtronXHCI.sys - Etron USB 3.0 controller driver. It means your USB WiFi adapter is plugged in to a USB 3.0 port and there is a clash between the USB driver and adapter driver. Please try the below steps.

 

:step1: Remove the "Netgear" adapter from the system and uninstall the below drivers.

 

      NETGEAR WNDA4100 Genie (Version: 1.2.0.10)

 
      ON_OFF Charge B11.0110.1
 
      Etron USB3.0 Host Controller 
 
      Easy Tune 6 B10.1216.1

 

:step2: Update USB 3.0 driver from the below link.

 

      http://download.gigabyte.us/FileList/Driver/motherboard_driver_etron_usb3.exe

 

:step3: Reconnect the adapter to a USB 2.0 port. All red ports are USB 3.0 ports and all blue ports are 2.0 ports. Install the driver and check how the system works.     






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