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FBdownloader/mysearchdialer - unable to run malware progs


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#1 falcon_98

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Posted 13 October 2013 - 08:17 AM

Hello community,
I have been trying - unsuccessfully - to rid my Windows 7 laptop of malware. The problems started yesterday when a Windows update failed to continue after the laptop shut down due to a lack of battery power earlier in the week. Shortly thereafter, I noticed 'FBdownloader' trying to search for updates and 'mysearchdialer' as my browser search engine. Maybe this has nothing to do with the Windows update problem, however.
Since the number of things I could do on the laptop reduced as the day wore on yesterday, I tried to restore the system using system restore (first in normal mode then in safe mode), but it failed in both modes with the system restore points listed.

I already had Malwarebytes and Super Antispyware installed, but have been unable to get them to run in normal mode. When I ran Malwarebytes in safe mode, it found 19 threats, which I removed, but I read that you should run it in normal mode to get the best results. Although the laptop boots up in normal mode most of the time, I cannot run these programs. I have now managed to uninstall them (fearing they were infected, too), but during an attempted reinstallation, the laptop just freezes.

I think I have now reached the limit of what I can think of trying, so it is time to turn to the experts :-) Hopefully there is someone out there who can help.

Thanks very much in advance!

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#2 Broni

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Posted 13 October 2013 - 09:09 AM

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Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#3 falcon_98

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Posted 13 October 2013 - 03:46 PM

Thanks for the swift initial response!

I tried (but failed to complete...) step 6 in the aforementioned guide. I've now started a new topic in the requested part of the forum here



#4 Broni

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Posted 13 October 2013 - 04:41 PM

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