..two icons appeared on a friend's desktop both in Japanese, when he clicked on them (foolish, I know), the browser opened up all in Japanese, even the whole site was in Japanese, we are in America btw..so that is for start..he cannot delete anything nor does an MS essential scan indicated any viruses, (that was his choice of security, no maleware security.... He thinks they appeared after he saw a message asking him to download java OR Adobe Flash, cannot remember he said.. I know it has to be a virus of some sort, there also there are two other icons that have Internet Explorer, he put neither there, ..there is more info, but being an older man he wasn't very knowledgeable, but he could not get his computer past this point, it is locked up..so for starts, this is probably a virus? I cannot seem to locate this particular problem...any thoughts so far on this PLEASE?? sorry for being so vague. thank you!!