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Need some help removing rootkits!!!


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3 replies to this topic

#1 alopez

alopez

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Posted 12 October 2013 - 11:27 AM

I need help on removing rootkits... I already downloaded tdsskiller and aswMBR. And I don't know how to use them...

 

 

here's the log from aswMBR:

 

aswMBR version 0.9.9.1771 Copyright© 2011 AVAST Software
Run date: 2013-10-12 23:26:23
-----------------------------
23:26:23.479    OS Version: Windows x64 6.1.7600 
23:26:23.479    Number of processors: 2 586 0x1706
23:26:23.480    ComputerName: PC-PC  UserName: test
23:26:24.243    Initialize success
23:26:56.987    Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T1L0-2
23:26:56.990    Disk 0 Vendor: WDC_WD2500AVJS-63B6A0 01.03A01 Size: 238474MB BusType: 3
23:26:57.002    Disk 0 MBR read successfully
23:26:57.005    Disk 0 MBR scan
23:26:57.007    Disk 0 Windows 7 default MBR code
23:26:57.011    Disk 0 Partition 1 80 (A) 07    HPFS/NTFS NTFS        70001 MB offset 63
23:26:57.015    Disk 0 Partition - 00     0F Extended LBA            168462 MB offset 143364060
23:26:57.030    Disk 0 Partition 2 00     07    HPFS/NTFS NTFS        85000 MB offset 143364123
23:26:57.034    Disk 0 Partition - 00     05     Extended             83462 MB offset 317444400
23:26:57.055    Disk 0 Partition 3 00     07    HPFS/NTFS NTFS        83462 MB offset 317444463
23:26:57.079    Disk 0 scanning C:\Windows\system32\drivers
23:27:01.810    Service scanning
23:27:10.145    Service sptd C:\Windows\System32\Drivers\sptd.sys **LOCKED** 32
23:27:13.212    Modules scanning
23:27:13.222    Disk 0 trace - called modules:
23:27:13.228    
23:27:13.233    Scan finished successfully
23:27:28.046    Disk 0 MBR has been saved successfully to "C:\Users\test\Documents\MBR.dat"
23:27:28.053    The log file has been saved successfully to "C:\Users\test\Documents\aswMBR.txt"
 
 
aswMBR version 0.9.9.1771 Copyright© 2011 AVAST Software
Run date: 2013-10-12 23:28:00
-----------------------------
23:28:00.907    OS Version: Windows x64 6.1.7600 
23:28:00.907    Number of processors: 2 586 0x1706
23:28:00.908    ComputerName: PC-PC  UserName: test
23:28:01.179    Initialize success
23:28:04.765    Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T1L0-2
23:28:04.768    Disk 0 Vendor: WDC_WD2500AVJS-63B6A0 01.03A01 Size: 238474MB BusType: 3
23:28:04.784    Disk 0 MBR read successfully
23:28:04.787    Disk 0 MBR scan
23:28:04.789    Disk 0 Windows 7 default MBR code
23:28:04.793    Disk 0 Partition 1 80 (A) 07    HPFS/NTFS NTFS        70001 MB offset 63
23:28:04.797    Disk 0 Partition - 00     0F Extended LBA            168462 MB offset 143364060
23:28:04.812    Disk 0 Partition 2 00     07    HPFS/NTFS NTFS        85000 MB offset 143364123
23:28:04.816    Disk 0 Partition - 00     05     Extended             83462 MB offset 317444400
23:28:04.837    Disk 0 Partition 3 00     07    HPFS/NTFS NTFS        83462 MB offset 317444463
23:28:04.864    Disk 0 scanning C:\Windows\system32\drivers
23:28:13.408    Service scanning
23:28:21.479    Service sptd C:\Windows\System32\Drivers\sptd.sys **LOCKED** 32
23:28:24.838    Modules scanning
23:28:24.847    Disk 0 trace - called modules:
23:28:24.861    
23:28:24.864    Scan finished successfully
23:28:43.211    Disk 0 MBR has been saved successfully to "C:\Users\test\Documents\MBR.dat"
23:28:43.220    The log file has been saved successfully to "C:\Users\test\Documents\aswMBR.txt"
 
 
aswMBR version 0.9.9.1771 Copyright© 2011 AVAST Software
Run date: 2013-10-12 23:57:34
-----------------------------
23:57:34.196    OS Version: Windows x64 6.1.7600 
23:57:34.196    Number of processors: 2 586 0x1706
23:57:34.197    ComputerName: PC-PC  UserName: test
23:57:34.809    Initialze error C000010E - driver not loaded
23:57:37.539    Service scanning
23:57:46.336    Service sptd C:\Windows\System32\Drivers\sptd.sys **LOCKED** 32
23:57:49.470    Modules scanning
23:57:49.472    Disk 0 trace - called modules:
23:57:49.473    
23:57:49.475    Scan finished successfully
23:58:32.860    The log file has been saved successfully to "C:\Users\test\Documents\aswMBR.txt"
 
 
aswMBR version 0.9.9.1771 Copyright© 2011 AVAST Software
Run date: 2013-10-12 23:58:46
-----------------------------
23:58:46.018    OS Version: Windows x64 6.1.7600 
23:58:46.018    Number of processors: 2 586 0x1706
23:58:46.019    ComputerName: PC-PC  UserName: test
23:58:46.292    Initialize success
23:58:48.375    Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T1L0-2
23:58:48.377    Disk 0 Vendor: WDC_WD2500AVJS-63B6A0 01.03A01 Size: 238474MB BusType: 3
23:58:48.396    Disk 0 MBR read successfully
23:58:48.398    Disk 0 MBR scan
23:58:48.400    Disk 0 Windows 7 default MBR code
23:58:48.402    Disk 0 Partition 1 80 (A) 07    HPFS/NTFS NTFS        70001 MB offset 63
23:58:48.404    Disk 0 Partition - 00     0F Extended LBA            168462 MB offset 143364060
23:58:48.425    Disk 0 Partition 2 00     07    HPFS/NTFS NTFS        85000 MB offset 143364123
23:58:48.427    Disk 0 Partition - 00     05     Extended             83462 MB offset 317444400
23:58:48.450    Disk 0 Partition 3 00     07    HPFS/NTFS NTFS        83462 MB offset 317444463
23:58:48.454    Disk 0 scanning C:\Windows\system32\drivers
23:58:53.738    Service scanning
23:59:02.146    Service sptd C:\Windows\System32\Drivers\sptd.sys **LOCKED** 32
23:59:05.613    Modules scanning
23:59:05.619    Disk 0 trace - called modules:
23:59:05.636    ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys >>UNKNOWN [0xfffffa80025b22c0]<<spjl.sys ataport.SYS intelide.sys PCIIDEX.SYS hal.dll atapi.sys 
23:59:05.640    1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa800285f6d0]
23:59:05.644    3 CLASSPNP.SYS[fffff8800120143f] -> nt!IofCallDriver -> [0xfffffa80026d0610]
23:59:05.648    5 ACPI.sys[fffff8800118f781] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T1L0-2[0xfffffa80026e7680]
23:59:05.653    \Driver\atapi[0xfffffa80026cae70] -> IRP_MJ_CREATE -> 0xfffffa80025b22c0
23:59:05.657    Scan finished successfully
23:59:59.954    Disk 0 MBR has been saved successfully to "C:\Users\test\Documents\MBR.dat"
23:59:59.959    The log file has been saved successfully to "C:\Users\test\Documents\aswMBR.txt"
 
 
aswMBR version 0.9.9.1771 Copyright© 2011 AVAST Software
Run date: 2013-10-12 23:58:46
-----------------------------
23:58:46.018    OS Version: Windows x64 6.1.7600 
23:58:46.018    Number of processors: 2 586 0x1706
23:58:46.019    ComputerName: PC-PC  UserName: test
23:58:46.292    Initialize success
23:58:48.375    Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T1L0-2
23:58:48.377    Disk 0 Vendor: WDC_WD2500AVJS-63B6A0 01.03A01 Size: 238474MB BusType: 3
23:58:48.396    Disk 0 MBR read successfully
23:58:48.398    Disk 0 MBR scan
23:58:48.400    Disk 0 Windows 7 default MBR code
23:58:48.402    Disk 0 Partition 1 80 (A) 07    HPFS/NTFS NTFS        70001 MB offset 63
23:58:48.404    Disk 0 Partition - 00     0F Extended LBA            168462 MB offset 143364060
23:58:48.425    Disk 0 Partition 2 00     07    HPFS/NTFS NTFS        85000 MB offset 143364123
23:58:48.427    Disk 0 Partition - 00     05     Extended             83462 MB offset 317444400
23:58:48.450    Disk 0 Partition 3 00     07    HPFS/NTFS NTFS        83462 MB offset 317444463
23:58:48.454    Disk 0 scanning C:\Windows\system32\drivers
23:58:53.738    Service scanning
23:59:02.146    Service sptd C:\Windows\System32\Drivers\sptd.sys **LOCKED** 32
23:59:05.613    Modules scanning
23:59:05.619    Disk 0 trace - called modules:
23:59:05.636    ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys >>UNKNOWN [0xfffffa80025b22c0]<<spjl.sys ataport.SYS intelide.sys PCIIDEX.SYS hal.dll atapi.sys 
23:59:05.640    1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa800285f6d0]
23:59:05.644    3 CLASSPNP.SYS[fffff8800120143f] -> nt!IofCallDriver -> [0xfffffa80026d0610]
23:59:05.648    5 ACPI.sys[fffff8800118f781] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T1L0-2[0xfffffa80026e7680]
23:59:05.653    \Driver\atapi[0xfffffa80026cae70] -> IRP_MJ_CREATE -> 0xfffffa80025b22c0
23:59:05.657    Scan finished successfully
23:59:59.954    Disk 0 MBR has been saved successfully to "C:\Users\test\Documents\MBR.dat"
23:59:59.959    The log file has been saved successfully to "C:\Users\test\Documents\aswMBR.txt"
00:00:30.363    Disk 0 MBR has been saved successfully to "C:\Users\test\Documents\MBR.dat"
00:00:30.368    The log file has been saved successfully to "C:\Users\test\Documents\aswMBR.txt"
 
 
aswMBR version 0.9.9.1771 Copyright© 2011 AVAST Software
Run date: 2013-10-13 00:01:11
-----------------------------
00:01:11.532    OS Version: Windows x64 6.1.7600 
00:01:11.532    Number of processors: 2 586 0x1706
00:01:11.533    ComputerName: PC-PC  UserName: test
00:01:11.953    Initialize success
00:01:14.198    Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T1L0-2
00:01:14.199    Disk 0 Vendor: WDC_WD2500AVJS-63B6A0 01.03A01 Size: 238474MB BusType: 3
00:01:14.215    Disk 0 MBR read successfully
00:01:14.217    Disk 0 MBR scan
00:01:14.218    Disk 0 Windows 7 default MBR code
00:01:14.221    Disk 0 Partition 1 80 (A) 07    HPFS/NTFS NTFS        70001 MB offset 63
00:01:14.223    Disk 0 Partition - 00     0F Extended LBA            168462 MB offset 143364060
00:01:14.243    Disk 0 Partition 2 00     07    HPFS/NTFS NTFS        85000 MB offset 143364123
00:01:14.246    Disk 0 Partition - 00     05     Extended             83462 MB offset 317444400
00:01:14.270    Disk 0 Partition 3 00     07    HPFS/NTFS NTFS        83462 MB offset 317444463
00:01:14.274    Disk 0 scanning C:\Windows\system32\drivers
00:01:19.251    Service scanning
00:01:27.204    Service sptd C:\Windows\System32\Drivers\sptd.sys **LOCKED** 32
00:01:30.112    Modules scanning
00:01:30.122    Disk 0 trace - called modules:
00:01:30.136    ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys >>UNKNOWN [0xfffffa80025b22c0]<<spjl.sys ataport.SYS intelide.sys PCIIDEX.SYS hal.dll atapi.sys 
00:01:30.140    1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa800285f6d0]
00:01:30.144    3 CLASSPNP.SYS[fffff8800120143f] -> nt!IofCallDriver -> [0xfffffa80026d0610]
00:01:30.148    5 ACPI.sys[fffff8800118f781] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T1L0-2[0xfffffa80026e7680]
00:01:30.153    \Driver\atapi[0xfffffa80026cae70] -> IRP_MJ_CREATE -> 0xfffffa80025b22c0
00:01:30.158    Scan finished successfully
00:01:46.718    Disk 0 MBR has been saved successfully to "C:\Users\test\Documents\MBR.dat"
00:01:46.722    The log file has been saved successfully to "C:\Users\test\Documents\aswMBR.txt"
 
 
aswMBR version 0.9.9.1771 Copyright© 2011 AVAST Software
Run date: 2013-10-13 00:02:54
-----------------------------
00:02:54.987    OS Version: Windows x64 6.1.7600 
00:02:54.987    Number of processors: 2 586 0x1706
00:02:54.988    ComputerName: PC-PC  UserName: test
00:02:55.143    Initialize success
00:02:57.516    Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T1L0-2
00:02:57.518    Disk 0 Vendor: WDC_WD2500AVJS-63B6A0 01.03A01 Size: 238474MB BusType: 3
00:02:57.531    Disk 0 MBR read successfully
00:02:57.533    Disk 0 MBR scan
00:02:57.535    Disk 0 Windows 7 default MBR code
00:02:57.537    Disk 0 Partition 1 80 (A) 07    HPFS/NTFS NTFS        70001 MB offset 63
00:02:57.540    Disk 0 Partition - 00     0F Extended LBA            168462 MB offset 143364060
00:02:57.562    Disk 0 Partition 2 00     07    HPFS/NTFS NTFS        85000 MB offset 143364123
00:02:57.565    Disk 0 Partition - 00     05     Extended             83462 MB offset 317444400
00:02:57.586    Disk 0 Partition 3 00     07    HPFS/NTFS NTFS        83462 MB offset 317444463
00:02:57.614    Disk 0 scanning C:\Windows\system32\drivers
00:03:02.634    Service scanning
00:03:10.630    Service sptd C:\Windows\System32\Drivers\sptd.sys **LOCKED** 32
00:03:13.592    Modules scanning
00:03:13.942    Disk 0 trace - called modules:
00:03:13.957    ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys >>UNKNOWN [0xfffffa80025b22c0]<<spjl.sys ataport.SYS intelide.sys PCIIDEX.SYS hal.dll atapi.sys 
00:03:13.961    1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa800285f6d0]
00:03:13.965    3 CLASSPNP.SYS[fffff8800120143f] -> nt!IofCallDriver -> [0xfffffa80026d0610]
00:03:13.971    5 ACPI.sys[fffff8800118f781] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T1L0-2[0xfffffa80026e7680]
00:03:13.975    \Driver\atapi[0xfffffa80026cae70] -> IRP_MJ_CREATE -> 0xfffffa80025b22c0
00:03:13.979    Scan finished successfully
00:03:20.994    Disk 0 MBR has been saved successfully to "C:\Users\test\Documents\MBR.dat"
00:03:21.001    The log file has been saved successfully to "C:\Users\test\Documents\aswMBR.txt"

Edited by alopez, 12 October 2013 - 11:28 AM.


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#2 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 12 October 2013 - 05:03 PM



Hello alopez

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

What makes you think that you have any rootkits?

The aswMBR report looks perfect ( what you see in those reports are from CD Emulation software)



I need to get some reports to get a base to start from so I need you to run these programs first.



-Download DDS-
  • Please download DDS from one of the links below and save it to your desktop:

    dds_scr.gif
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3
    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
      • DDS.txt
      • Attach.txt
    • A window will open instructing you save & post the logs
    • Save the logs to a convenient place such as your desktop
    • Copy the contents of both logs & post in your next reply
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 15 October 2013 - 09:19 PM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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  • Local time:11:26 AM

Posted 22 October 2013 - 08:09 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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