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Possible hard drive crash


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7 replies to this topic

#1 Jjessie

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Posted 12 October 2013 - 09:43 AM

Hi!

I recently bought a new laptop (Dell Inspiron 3521).Today,while I was working on it, the operating system just stoped...First appeared a blue screen, then a black screen :


"Intel unDI. PXE-2.1 (build 882) 
Copyright © 1997-2000 imtel corporation. This product is covered by one or more of the following patent. 



Us5,387, 459, us5, 434, 872, us5, 732, 894, us6, 115, 778, us6, 327, 625 
Realtek pci express fasr ethernet controller v1.15 (09022) pxe- e61: media test failure,check cable 
Pxe-m0f- exiting pxe rom 
No bootable device -- insert boot disk and press any key"
 

Plus the laptop was making a weird noise,like a cliking...

Please help me solve this out.

Thanks.



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#2 dc3

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Posted 12 October 2013 - 01:27 PM

This clicking noise usually comes from a hdd which is failing.

 

I would suggest that you backup all of your important data to a removable media source, like CDs, DVDs, external hdd, flash drive, etc.

 

If the computer will not boot, you can use Ubuntu to recover your data.

 

Please download Ubuntu, you will need to burn this to a CD in order to make a bootable disc.  
 
To burn a ISO file to a CD or DVD please downlaod ImgBurn and install it.
 
Insert blank CD or DVD into your CD/DVD drive.
 
Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
Locate the ISO file you want to burn, and click on the Open button.
 
Click on the blue arrow to start burning the bootable CD.
 
imageburn11_zpse44f577b.png
 
Please note:  In order to boot from this disc you may need to change the boot order in the BIOS to make the CD/DVD-ROM the first device in the boot order, and the hdd the second device.
 
At HowToGeek there is a good tutorial for using Ubuntu to recover data from a hdd.
 
 

 

I did a search and it looks like the hdd is a Seagate.  

 

In order to ascertain the health of the hdd please download SeaTools for DOS.

 

After you click on the agreement for the use of this you will find instructions for running this scan.

 

You will need to burn the ISO image to a CD, in order to do this I would suggest using ImgBurn.

 

To burn a ISO file to a CD or DVD please downlaod ImgBurn and install it.
 
You can use the instructions above to burn this disc.
 
In order to boot from this disc you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device, and the hdd the second.
 
Place the disc in the CD/DVD drive and restart the laptop.
 
There will be a short test and a long test, run the long test.

Edited by dc3, 12 October 2013 - 01:29 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 RaviAtDell

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Posted 17 October 2013 - 10:20 AM

Hi Jjessie,
 

As suggested by dc3 it should be an issue with the hard drive failing. To confirm please run the hardware diagnostics on the computer by referring to the video in the link below.
 

http://www.youtube.com/watch?v=rMBIyeelQA0
 

Also, send me the system service tag through private message so that I can check and assist you further. To send a private message, click on my name and select ‘Send me a message’.



#4 bory504

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Posted 17 October 2013 - 10:26 AM

Where did you buy it and how long have you had it?


Sincerely, Blake.

7 year Computer Hardware + Software Technician.

Operations Technician at a retail company.

Rhythm guitarist for the band Headspill.

:guitar: 


#5 dc3

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Posted 17 October 2013 - 10:40 AM

Also, send me the system service tag through private message so that I can check and assist you further. To send a private message, click on my name and select ‘Send me a message’.

 

 

 

I do appreciate your requesting the service tag being sent via a PM for security reasons, but I hope you don't intend on making suggestions regarding this topic through PMs.  These forums are open to everyone who wish to read them, members and non-members alike.  Some people read these topics in order to learn while others are looking for solutions to problems they are experiencing.  If topics are addressed via PMs others are excluded from reading suggestions for repairs and their results, this is counter productive of the intentions of these forums. 


Edited by dc3, 17 October 2013 - 10:41 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 RaviAtDell

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Posted 20 October 2013 - 12:43 PM

Hi dc3,

 

Sorry for the confusion.I have asked for the customer's service tag in private message as its a personal information. I would like to check the system warranty and assist the customer. If there is any troubleshooting being performed I will be doing it on the public forum.



#7 rotor123

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Posted 21 October 2013 - 12:19 PM

RaviatDell, Might it not be quicker for the poster with the problem to give a link where they can put the service tag and check warranty directly?

Something Like this page?

http://support.dell.com/support/topics/global.aspx/support/my_systems_info/details?c=us&cs=19&1=en&s=dhs

 

Just a stray Thought

Have a Good Day

Roger


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#8 hamluis

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Posted 22 October 2013 - 08:24 AM

My two cents....well, as far as I know...the service tag is not "sensitive information" by any stretch of the imagination.

 

The only thing that it does...is identify the system to Dell support in the eventuality of need for drivers or assistance from Dell.  And, unless Dell has changed their website significantly since my last trip there...it's not even necessary to acquire drivers...it's there more as a convenience for users who don't or can't go through the drill of finding them by locating the system model.

 

When a system is sold or ownership is transferred to another owner...a new service tag is not issued, AFAIK.  Same system, same tag...nothing personal or sensitive in nature.

 

There are no bonus privileges that I am aware that accrue to having a system service tag...unlike the Windows key, which would allow someone to steal a key and eventually possibly invalidate a bona fide license for Windows.

 

I could be wrong about this...in which case RaviAtDell can certainly correct my error.

 

Louis






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