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Virus has crippled PC


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#1 BalticFreeze

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Posted 11 October 2013 - 11:47 PM

I have an ASUS Eee runing Windows XP. I could not type on my PC so I had to use my mouse to right click on a icon then click open for anything to open. If I left click a box that gives the properties of the icon pops up. Sometimes I couldn't left or right click. I would have to shut down through ctrl -alt-delete.

 

I ran:

Malwarebytes which took off some PUPs

SuperAntiSpyware removed some trojans

Avast Free Virus Checker

Commodus - couldn't fix the viruses

Rogue Killer  - Seemed to remove a lot of things

tdsskiller didn't find anything

Sophos - didn't find anything

Stringer

Rootkit Buster - Couldn't repair everything

Commando Fix

gmer

Hijackthis

aswMBR

Advance SystemCare6

Ccleaner

 

AND Several Online scans from www.carrona.com

http://housecall.trendmicro.com  - Wouldn't scan for me
http://www.bitdefender.com/scan8/ie.html  - Wouldn't scan for me
http://onlinescan.avast.com/
http://www.eset.com/onlinescan/
http://www.windowsecurity.com/trojanscan/
http://us.mcafee.com/root/mfs/default.asp

 

I ended up running a restore to factory setting by pressing F9 and reran these all.  I ended up getting more off but I still could not type and then I couldn't get to safe mode by hitting F8.

 

Now I'm in real deep dodo b/c I decided to do another restore to factory setting installation but this time when I get to the part where I need to put a user name I can't type it in thus I can go no further.

 

Help! I think I'm going insane. I am no expert I just read a lot about computers so apparently enough to make a big pile of poo.

 



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#2 HelpBot

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Posted 16 October 2013 - 11:50 PM

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#3 Oh My!

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Posted 18 October 2013 - 07:34 PM

Greetings BalticFreeze and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that.

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Thank you for your patience thus far. This sounds more like a hardware issue than a malware issue. Have you attempted to use a USB keyboard?
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#4 BalticFreeze

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Posted 19 October 2013 - 12:43 PM

Gary, thank you for taking the time to help me. I will be checking daily to see your responses. I'm grateful for your help. My name is Kelly.



#5 Oh My!

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Posted 19 October 2013 - 01:52 PM

Hi Kelly,

 

My pleasure to try to assist you.
 

Have you attempted to use a USB keyboard?

 


Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#6 BalticFreeze

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Posted 19 October 2013 - 10:59 PM

Yes I've tried the external USB Keyboard.



#7 Oh My!

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Posted 20 October 2013 - 08:34 AM

That is not very encouraging. :(

Please remove the battery then hold down the power button for 30 seconds. Insert the battery then try the installation again.

Do you have the Product Key available?
Gary
 
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#8 BalticFreeze

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Posted 20 October 2013 - 09:12 PM

I did as you ask and it still won't let me type. The product key is on the bottom of the computer.



#9 Oh My!

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Posted 20 October 2013 - 09:22 PM

Do you have the XP installation disk?
Gary
 
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#10 BalticFreeze

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Posted 20 October 2013 - 10:21 PM

It did not come with a disk nor does it have a place to put a disk. This is what it looks like http://www.amazon.com/Asus-Eee-PC-1005HAB-Netbook/dp/B002U6JVDO



#11 Oh My!

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Posted 20 October 2013 - 10:31 PM

I think my hands are tied since your issue is not malware related. If you would like, you can start a topic in the Internal Hardware Forum and someone there may be able to assist you. I'm sorry I wasn't able to resolve your issue but I am guessing your situation is in need of an expert in that field.

Please let me know if you start a topic there or decide against it.


Gary
 
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"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#12 BalticFreeze

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Posted 20 October 2013 - 11:35 PM

I started a new topic in the forum you suggested. Thanks for your help and I like your Bible quote. :)



#13 Oh My!

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Posted 21 October 2013 - 08:27 AM

Thanks Kelly.

I am going to follow your new topic to see how you do. I am curious to see how it all turns out.

Thanks for your comment and great encouragement. I am saved and that is why I serve.

Good luck over yonder!

Gary

Edited by Oh My, 21 October 2013 - 08:28 AM.

Gary
 
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#14 Oh My!

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Posted 21 October 2013 - 08:30 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

This issue is now being handled here.

Edited by Oh My, 21 October 2013 - 08:32 AM.
Included link to new post in Internal Hardware

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."




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