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windows 7 error


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#1 PR1O1

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Posted 11 October 2013 - 07:58 PM

When attempting to load this Gateway laptop NV53 you get two options : start computer regularly or fix this computer.

 

Neither works, start windows normally just freezes at windows loading screen

repair this computer just restarts it back to the two options

 

I tried to boot off a usb drive with windows 7 home premium 64 bit which gives me a BSOD and it sits there until you restart the computer.

 

I tried f8 (safe mode) it goes through loading windows files and sits on the last entry AtiPcie.sys

 



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#2 sflatechguy

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Posted 11 October 2013 - 08:37 PM

What error message do you get when it blue screens off the USB drive? Both the string of numbers and any other text from the blue screen would be very helpful.

 

Safe mode is supposed to load a generic video driver. The AtiPcie.sys is part of the graphics driver, and the fact that it hangs there on safe mode indicates there is a problem with that driver. If you can, you might want to try reinstalling the video driver, making sure it is both current and the right driver for your laptop/video card.

 

Have you tried running sfc /scannow? Can you get to a command prompt to do that? You may be prompted to insert an installation disk. Sounds like some of you system files are corrupt.



#3 PR1O1

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Posted 12 October 2013 - 12:00 AM

What error message do you get when it blue screens off the USB drive? Both the string of numbers and any other text from the blue screen would be very helpful.

 

Safe mode is supposed to load a generic video driver. The AtiPcie.sys is part of the graphics driver, and the fact that it hangs there on safe mode indicates there is a problem with that driver. If you can, you might want to try reinstalling the video driver, making sure it is both current and the right driver for your laptop/video card.

 

Have you tried running sfc /scannow? Can you get to a command prompt to do that? You may be prompted to insert an installation disk. Sounds like some of you system files are corrupt.

 

Yes it seems like the video driver, difficulty is I can't get into an interactive UI am thinking to attempt Linux.

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Edited by PR1O1, 12 October 2013 - 12:04 AM.


#4 sflatechguy

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Posted 12 October 2013 - 09:29 AM

The blue screen error code indicates a fatal error while attempting to boot. Usual causes are incompatible device drivers, virus scanners or backup tools. If you can get to a last known good configuration, that might resolve it. Otherwise, you may have no choice but to reinstall the OS at this point.

 

Were you attempting to upgrade or install a new OS when this problem started? If so, your video drivers probably aren't compatible with the new OS.

 

Were you going to use Linux to try and resolve the Windows errors? Or are you going to replace Windows with Linux?



#5 dc3

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Posted 12 October 2013 - 09:56 AM

 you may have no choice but to reinstall the OS at this point.

 

 

 

 

This is an option which should not be suggested unless there is no other course of action.


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#6 dc3

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Posted 12 October 2013 - 09:58 AM

Since you can't boot into normal or safe mode I would suggest performing a repair installation.

 

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
 
Attention:  If you do have a Windows installation disc skip Part A and go to Part B, Step 1b.
 
 
Part A, Steps 1a - 6a
 
The ISO image will need to be burned to a DVD in order to create a bootable installation disc.
 
1a)  To burn a ISO file to a DVD please download ImgBurn and install it.
 
2a)  Insert a blank DVD into your CD/DVD drive tray, and then close the tray.
 
3a)  Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
4a)  Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
5a)  Locate the ISO file you want to burn, and click on the Open button.
 
6a)  Click on the blue arrow to start burning the bootable DVD.
 
imageburn11_zpse44f577b.png
 
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automaticially run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

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#7 PR1O1

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Posted 12 October 2013 - 01:00 PM

I got the blue screen when trying to boot off the iso on a usb it showed loading files than blue screen.

Last known good configuration didn't work either.

 

I was going to use *nix which works to access all the files on the machine and change the driver or something.



#8 sflatechguy

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Posted 12 October 2013 - 01:35 PM

Is there any reason why you are using a USB stick to boot? Does the DVD drive not work, or is it that you don't have an installation disk?

 

I would check out the Gateway website to ensure you get the proper drivers. Make sure they are Windows 7 compatible as well.

 

Again, when did these problems start? Were you attempting to install or upgrade the OS? Give nix a try, and if you can't get the driver repaired or reinstalled, you may have to do a complete OS reinstall, as I pointed out earlier.


Edited by sflatechguy, 12 October 2013 - 01:45 PM.





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