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Windows 7 doesn't want to load


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#1 Jena054

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Posted 11 October 2013 - 05:25 PM

In the past couple of months my laptop has been acting strange. It started with my USB mouse not working. It would work one minute then not the next and I would have to unplug and put it into a different USB port until it quit working altogether but worked fine in another computer. After the mouse incident; it started something different. I'd leave the room with a webpage open and come back to a screen saying windows wouldn't load and to either system restore or use the other option for it to fix the windows problem.  System restore will not work; it says the files are not existant and the other option doesn't work either. I get a 'windows start up has failed do you want to send a report to microsoft?' and that will not work either. I have to press restart over and over and over and it will not load windows. So I have to shut it down and wait awhile before I can attempt to start it up again/ Somethings it works and sometimes it doesn't and I have to do it all over again. As time goes by, i notice it;s getting more frequent. Can anyone shed some light on this for me? THe laptop is only three years old. It's an Acer Aspire. Thanks in advance!



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#2 Fluttershy

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Posted 11 October 2013 - 06:35 PM

Do you have an Antivirus installed?

 

Run DDS and post the log here please

 

http://www.bleepingcomputer.com/download/dds/


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#3 Jena054

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Posted 11 October 2013 - 07:26 PM

Yes I have antivirus installed and running. I use Avast! But here is the DDS log.....

 

Mod Edit:  Removed improperly requested DDS log, not allowed in this forum.  See notice on main page of this forum, No DDS, HijackThis, or ComboFix logs - http://www.bleepingcomputer.com/forums/forum-167/announcement-45-no-dds-hijackthis-or-combofix-logs-should-be-posted-in-this-forum/ - Hamluis.


Edited by hamluis, 11 October 2013 - 08:38 PM.


#4 Fluttershy

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Posted 11 October 2013 - 07:32 PM

Hm, weird..

 

Can you click the Windows button, type in CMD.exe, right click and run CMD as Administrator, then in the black window type in "sfc /scannow", this will scan protected Windows file to check if they're corrupted or changed, and replace them with correct versions if this is the case.


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#5 Jena054

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Posted 12 October 2013 - 11:38 AM

Thanks Fluttershy. I  ran CMD and the scan came back with 'nothing wrong found'



#6 dc3

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Posted 12 October 2013 - 12:13 PM

Please download and install Speccy to provide us with information about your computer.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

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#7 Jena054

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Posted 13 October 2013 - 09:01 AM

Here is the  Speccy link http://speccy.piriform.com/results/qNkL1yhW5UJMj0t2Fe1YWgX

 

And here is the Minitool scan. Thanks for your help guys!

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by crm (administrator) on 13-10-2013 at 09:59:50
Running from "C:\Users\crm\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CGEZVPAW"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/12/2013 05:09:32 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/12/2013 05:09:32 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/12/2013 05:09:32 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/12/2013 05:09:32 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/11/2013 07:47:07 PM) (Source: Application Error) (User: )
Description: Faulting application name: a2service.exe, version: 5.1.0.33, time stamp: 0x4e8965ad
Faulting module name: engine.dll_unloaded, version: 0.0.0.0, time stamp: 0x4e5caa46
Exception code: 0xc0000005
Fault offset: 0x045d5c80
Faulting process id: 0x36c
Faulting application start time: 0xa2service.exe0
Faulting application path: a2service.exe1
Faulting module path: a2service.exe2
Report Id: a2service.exe3

Error: (10/09/2013 08:28:07 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16450, time stamp: 0x503754ef
Faulting module name: Flash64_11_9_900_117.ocx, version: 11.9.900.117, time stamp: 0x5244d05d
Exception code: 0xc0000005
Fault offset: 0x000000000017bc22
Faulting process id: 0x90b4
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (10/09/2013 06:43:02 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/09/2013 06:43:02 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/09/2013 06:43:02 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/09/2013 06:43:02 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

System errors:
=============
Error: (10/13/2013 09:48:46 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
ASPI32

Error: (10/13/2013 09:48:39 AM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device service failed to start due to the following error:
%%1053

Error: (10/13/2013 09:48:39 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Apple Mobile Device service to connect.

Error: (10/13/2013 09:47:38 AM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\Drivers\ASPI32.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Error: (10/13/2013 09:47:48 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:55:53 PM on ?10/?12/?2013 was unexpected.

Error: (10/11/2013 08:12:14 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
ASPI32

Error: (10/11/2013 08:12:04 PM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device service failed to start due to the following error:
%%1053

Error: (10/11/2013 08:12:04 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Apple Mobile Device service to connect.

Error: (10/11/2013 08:11:00 PM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\Drivers\ASPI32.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Error: (10/11/2013 08:11:11 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:53:05 PM on ?10/?11/?2013 was unexpected.

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
µTorrent (Version: 3.3.1.30017)
Acer Assist
Acer Backup Manager (Version: 2.0.0.29)
Acer Crystal Eye webcam Ver:1.1.124.1120 (Version: 1.1.124.1120)
Acer ePower Management (Version: 4.05.3004)
Acer eRecovery Management (Version: 4.05.3005)
Acer Games (Version: 1.0.0.89)
Acer GridVista (Version: 3.01.0730)
Acer Registration (Version: 1.02.3006)
Acer ScreenSaver (Version: 1.7.0715)
Acer Updater (Version: 1.01.3017)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 2.5.1.17730)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.117)
Adobe Media Player (Version: 0.0.0)
Adobe Media Player (Version: 1.1)
Adobe Reader X (10.1.8) (Version: 10.1.8)
Adobe Shockwave Player 11.5 (Version: 11.5.6.606)
AIM 7
Alice's Tea Cup Madness (Version: 2.2.0.90)
ALPS Touch Pad Driver (Version: 7.105.2015.1103)
Apple Application Support (Version: 1.5.0)
Apple Mobile Device Support (Version: 3.4.0.25)
Apple Software Update (Version: 2.1.1.116)
AutocompletePro
avast! Free Antivirus (Version: 6.0.1367.0)
Backup Manager Basic (Version: 2.0.0.29)
Bonjour (Version: 2.0.4.0)
Broadcom Gigabit NetLink Controller (Version: 12.26.02)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Download Updater (AOL LLC)
eBay Worldwide (Version: 2.1.0901)
Emsisoft Anti-Malware 5.1 (Version: 5.1)
Escape from Lost Island (Version: 2.2.0.94)
eSobi v2 (Version: 2.0.4.000274)
FLV Media Player version 1.3 (Version: 1.3)
Identity Card (Version: 1.00.3002)
ImagXpress (Version: 7.0.74.0)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1892)
Intel® Matrix Storage Manager
J2SE Runtime Environment 5.0 Update 17 (Version: 1.5.0.170)
Java 7 Update 25 (64-bit) (Version: 7.0.250)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 29 (Version: 6.0.290)
Jewel Charm (Version: 2.2.0.90)
Launch Manager (Version: 3.0.06)
LSI HDA Modem (Version: 2.1.94)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft VC9 runtime libraries (Version: 1.0.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 9.7.0621)
Mozilla Firefox 23.0.1 (x86 en-US) (Version: 23.0.1)
Mozilla Maintenance Service (Version: 23.0.1)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
My DSC
MyWinLocker (Version: 3.1.76.0)
neroxml (Version: 1.0.0)
NTI Backup Now 5 (Version: 5.1.2.627)
NTI Backup Now Standard (Version: 5.1.2.627)
NTI Media Maker 8 (Version: 8.0.12.6623)
Potion Bar (Version: 2.2.0.94)
Privacy SafeGuard version 1.1 (Version: 1.1)
QuickTime (Version: 7.69.80.9)
Realtek High Definition Audio Driver (Version: 6.0.1.5911)
Realtek USB 2.0 Card Reader (Version: 6.1.7100.30093)
Royal Envoy
Royal Envoy II CE (Version: 1.0)
Search Protection (Version: 7.5.0.1)
Speccy (Version: 1.23)
The Sims 2 Family Fun Stuff
The Sims 2 Nightlife
The Sims 2 Open For Business
The Sims 2 Pets
The Sims 2 University
The Sims™ 2 Apartment Life
The Sims™ 2 Bon Voyage
The Sims™ 2 Celebration! Stuff
The Sims™ 2 FreeTime
The Sims™ 2 H&M® Fashion Stuff
The Sims™ 2 IKEA® Home Stuff
The Sims™ 2 Kitchen & Bath Interior Design Stuff
The Sims™ 2 Mansion and Garden Stuff
The Sims™ 2 Seasons
The Sims™ 2 Teen Style Stuff
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2817327) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update Installer for WildTangent Games App
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
Virtual Families 2 - Our Dream House (Version: 1.0)
VLC media player 1.1.5 (Version: 1.1.5)
WebEx Support Manager for Internet Explorer (Version: 6.5.47)
Welcome Center (Version: 1.00.3008)
Where's Waldo The Fantastic Journey (Version: 2.2.0.90)
WildTangent Games App (Acer Games) (Version: 4.0.4.15)
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live OneCare safety scanner
Windows Live OneCare safety scanner (Version: 1.0.0.0)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
WinRAR archiver

========================= Memory info: ===================================

Percentage of memory in use: 46%
Total physical RAM: 3000.93 MB
Available physical RAM: 1606.28 MB
Total Pagefile: 6000.04 MB
Available Pagefile: 4080.31 MB
Total Virtual: 4095.88 MB
Available Virtual: 3961.45 MB

========================= Partitions: =====================================

1 Drive c: (ACER) (Fixed) (Total:286.27 GB) (Free:145 GB) NTFS

========================= Users: ========================================

User accounts for \\CRM-PC

Administrator            crm                      Guest                   

========================= Minidump Files ==================================

No minidump file found

**** End of log ****



#8 dc3

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Posted 13 October 2013 - 09:41 AM

Please download Visual C++ 2010.

 

I would suggest not downloading torrents, these peer to peer downloads are one of the quickest ways to become infected.  You are sharing files with people who may be infected and consequently share this infection with others. 

 

I see that you have download updatter (AOL), I would suggest uninstalling this.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 Jena054

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Posted 13 October 2013 - 11:07 AM

Uninstalled both thr AOL and torrent but I am afraid to shut the computer down now. I shut it down last night and it spent forever trying to load windows this morning. I tried putting into sleep or hibernate and it did the same thing on me. This time though I got some form of hard drive warning. Could my hard drive just be going bad in it?



#10 dc3

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Posted 13 October 2013 - 11:35 AM

Did you download the Visual C++?

 

What is the model of this Acer laptop?

 

Your hard drive is a Hitachi, please download their diagnostic tool.  The link for the download it titled HGST Windows Drive Fitness Test (WinDFT).

 

You will need to click on the language you wish to use.

 

There is a link at this site for their user guide which is a very simple to follow.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 Jena054

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Posted 13 October 2013 - 05:46 PM

Yes I installed the Visual C++ and the computer is an Aspire 7736. Downloading the hitachi diagnostic tool as we speak.

 

EDIT:

Downloaded and ran the diagnostic tool and nothing comes up on the list when I scan. The user guide says it should find anything that is compatible to it.


Edited by Jena054, 13 October 2013 - 05:51 PM.





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