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Windows XP Professional


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#1 M0nCh1Z

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Posted 11 October 2013 - 03:47 PM

WINDOWS XP PROFESSIONAL KEEPS RESTARTING!!!

 

Latitude series D530....Dell Laptop Windows XP Pro.....

 

 When I start the laptop everything looks normal and then The Windows Error Recovery screen appears.

 

Windows did not shut down successfully. etc..

 

I have click every option listed from safe mode to safe mode with networking/command prompt and I cant boot to the windows log-on screen.

 

I have tried all the options in advance Boot Options (F8). and the same thing happens when I click an option the windows flag appears and the progress bar but then i restarts back to the Windows error screen. 

 

basically it just keeps restarting no matter what option I click!!

 

I have also tried to boot from the XP recovery disk  but I get the Blue screen error:

 

error: pci.sys__address F748e0BF .......etc

 

My guess is that the hard drive or drivers are corrupted but I might be wrong!

 

Is there any solution to this problem or should I tell my client that I would recommend a new PC.


Edited by M0nCh1Z, 11 October 2013 - 05:16 PM.


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#2 rotor123

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Posted 11 October 2013 - 05:23 PM

Hi, When the laptop starts, Try pressing F12 when the Dell Logo and see if the boot device menu appears. If so Run the memory test from the Diagnostics.

If not Then run this memory test to confirm what I remember from your pci.sys error. If I am remembering properly that points to a memory error.

 

***** A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-....iso.zip file.
3. Inside, you'll find memtest86+-....iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

p4393897.gif

8. Locate memtest86+-....iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

p4393911.gif

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


main_menu.jpg

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

testarea_cu.jpg

The following image is the test results area:

p4393925.gif

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

Try Step A, removing one memory stick and trying to boot, if no luck put it back and remove the other memory stick and test,

 

Good Luck

Roger


Edited by rotor123, 11 October 2013 - 05:23 PM.

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