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After Windows Update: Black Screen W/ Pointer and DirectX Issues


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#1 BlackWaltz

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Posted 10 October 2013 - 11:18 PM

After the windows update ran while I was at work I came home to the computer only showing a black screen with just a pointer showing.

I can use ctrl+alt+dlt to open task manager as well as log out.

 

Using task manager, I can run programs such as explorer, skype and google chrome.

Even though this is a 'quick patch' to my issue, all of my tool bars are a 'solid color' instead of the normal 'transparent'.

The computer is running slower but that is most likely due to programs that -should- be in use aren't.

 

On top of this, attempting to run things such as Civ 5 in DirectX 9, 10 and 11 refuse to work completely and do not provide an error.

 

Please assist me with this and thank you in advance!



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#2 hamluis

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Posted 11 October 2013 - 09:27 AM

First...try restoring to an earlier point via System Restore.

 

Then, try running the chkdsk /r command on the Windows partition.

 

After that completes...

 

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

 

Does the system work normally in safe mode?

 

Louis


Edited by hamluis, 11 October 2013 - 09:29 AM.


#3 BlackWaltz

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Posted 11 October 2013 - 07:43 PM

System Restore shows nothing to return to previously. Clicking on 'show more points' shows points dated two years ago (!), however, the points were 'not found' or something to that verbage.

Chkdisk showed nothing wrong.

 

MiniToolBox Log

[MiniToolBox by Farbar  Version: 13-07-2013

Ran by Owner (administrator) on 11-10-2013 at 17:40:38
Running from "C:\Users\Owner\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/11/2013 05:10:41 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.
 
Error: (10/11/2013 05:08:26 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.
 
Error: (10/11/2013 05:03:39 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.
 
Error: (10/10/2013 09:19:07 PM) (Source: Creative Labs SC) (User: )
Description: 98-164
 
Error: (10/10/2013 08:28:50 PM) (Source: Microsoft-Windows-LoadPerf) (User: Owner-PC)
Description: Unloading the performance counter strings for service Windows Workflow Foundation 4.0.0.0 (Windows Workflow Foundation 4.0.0.0) failed. The first DWORD in the Data section contains the error code.
 
Error: (10/10/2013 08:28:50 PM) (Source: Microsoft-Windows-LoadPerf) (User: Owner-PC)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (10/10/2013 08:28:50 PM) (Source: Microsoft-Windows-LoadPerf) (User: Owner-PC)
Description: Unloading the performance counter strings for service Windows Workflow Foundation 4.0.0.0 (Windows Workflow Foundation 4.0.0.0) failed. The first DWORD in the Data section contains the error code.
 
Error: (10/10/2013 08:28:50 PM) (Source: Microsoft-Windows-LoadPerf) (User: Owner-PC)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (10/10/2013 08:28:42 PM) (Source: Microsoft-Windows-LoadPerf) (User: Owner-PC)
Description: Unloading the performance counter strings for service MSDTC Bridge 4.0.0.0 (MSDTC Bridge 4.0.0.0) failed. The first DWORD in the Data section contains the error code.
 
Error: (10/10/2013 08:28:42 PM) (Source: Microsoft-Windows-LoadPerf) (User: Owner-PC)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
 
System errors:
=============
Error: (10/11/2013 05:10:44 PM) (Source: Service Control Manager) (User: )
Description: The WMI Performance Adapter service terminated with the following error: 
%%-2147467259
 
Error: (10/11/2013 05:08:29 PM) (Source: Service Control Manager) (User: )
Description: The WMI Performance Adapter service terminated with the following error: 
%%-2147467259
 
Error: (10/10/2013 08:26:12 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.
 
Error: (10/10/2013 08:20:24 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
KLIM6
 
Error: (10/10/2013 08:20:20 PM) (Source: Service Control Manager) (User: )
Description: The BlueStacks Android Service service terminated with the following error: 
%%1064
 
Error: (10/10/2013 08:20:14 PM) (Source: Service Control Manager) (User: )
Description: The Computer Backup (MyPC Backup) service failed to start due to the following error: 
%%2
 
Error: (10/10/2013 07:51:58 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service hung on starting.
 
Error: (10/10/2013 07:47:02 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
KLIM6
 
Error: (10/10/2013 07:46:55 PM) (Source: Service Control Manager) (User: )
Description: The BlueStacks Android Service service terminated with the following error: 
%%1064
 
Error: (10/10/2013 07:46:43 PM) (Source: Service Control Manager) (User: )
Description: The Computer Backup (MyPC Backup) service failed to start due to the following error: 
%%2
 
 
Microsoft Office Sessions:
=========================
Error: (10/11/2013 05:10:41 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 1600000000195D0000195D0000980B0000
 
Error: (10/11/2013 05:08:26 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 1600000000195D0000195D0000980B0000
 
Error: (10/11/2013 05:03:39 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 1600000000195D0000195D0000980B0000
 
Error: (10/10/2013 09:19:07 PM) (Source: Creative Labs SC)(User: )
Description: 98-164
 
Error: (10/10/2013 08:28:50 PM) (Source: Microsoft-Windows-LoadPerf)(User: Owner-PC)
Description: Windows Workflow Foundation 4.0.0.0Windows Workflow Foundation 4.0.0.08F20300004D070000
 
Error: (10/10/2013 08:28:50 PM) (Source: Microsoft-Windows-LoadPerf)(User: Owner-PC)
Description: Performance1637070000384000000000000009030000
 
Error: (10/10/2013 08:28:50 PM) (Source: Microsoft-Windows-LoadPerf)(User: Owner-PC)
Description: Windows Workflow Foundation 4.0.0.0Windows Workflow Foundation 4.0.0.08F20300004D070000
 
Error: (10/10/2013 08:28:50 PM) (Source: Microsoft-Windows-LoadPerf)(User: Owner-PC)
Description: Performance1637070000384000000000000009030000
 
Error: (10/10/2013 08:28:42 PM) (Source: Microsoft-Windows-LoadPerf)(User: Owner-PC)
Description: MSDTC Bridge 4.0.0.0MSDTC Bridge 4.0.0.08F20300004D070000
 
Error: (10/10/2013 08:28:42 PM) (Source: Microsoft-Windows-LoadPerf)(User: Owner-PC)
Description: Performance1637070000384000000000000009030000
 
 
CodeIntegrity Errors:
===================================
  Date: 2012-12-29 19:52:50.105
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-12-29 19:52:49.894
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
=========================== Installed Programs ============================
 
.minecraft (Version: 1.5.1)
[MH] Touhou Project - Collection 2011 (Version: 1.00.0000)
7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.117)
Adobe Flash Player 11 Plugin (Version: 11.9.900.117)
Adobe Shockwave Player 12.0 (Version: 12.0.2.122)
AOL Messaging Toolbar
Apple Application Support (Version: 2.3.3)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
ASUS AI Recovery (Version: 1.0.23)
ASUS FaceLogon (Version: 1.0.0013)
ASUS Live Update (Version: 3.1.2)
ASUS Power4Gear Hybrid (Version: 1.2.0)
ASUS Splendid Video Enhancement Technology (Version: 1.02.0040)
ASUS USB Charger Plus (Version: 2.0.8)
ASUS Virtual Camera (Version: 1.0.25)
AsusScr_G74 Series_ENG (Version: 1.0.0001)
AsusVibe2.0 (Version: 2.0.5.103)
ATK Package (Version: 1.0.0015)
auto-clicker 2.3.0
Awesomenauts
Bandisoft MPEG-1 Decoder
Bastion (Version: 1.0.2)
Batman: Arkham City? GOTY (Version: 1.0.0000.133)
Best Buy pc app (Version: 3.2.2.1)
BioShock Infinite
Bleed v1.5.1 (Version: Bleed v1.5.1)
BlueStacks App Player (Version: 0.7.8.829)
Bonjour (Version: 3.0.0.10)
Borderlands (Version: 2)
Burnout Paradise: The Ultimate Box
Castle Crashers
CBR Reader
CCleaner (Version: 3.28)
Cheat Engine 6.2
Cry of Fear
Crysis 2 Maximum Edition
Cube World version 0.0.1 (Version: 0.0.1)
CyberLink LabelPrint (Version: 2.5.1908)
CyberLink Power2Go (Version: 6.1.3602c)
D3DX10 (Version: 15.4.2368.0902)
DAEMON Tools Lite (Version: 4.45.3.0297)
Dark Souls Prepare to Die Edition (Version: 1.0.0000.130)
Deadpool
Dear Esther version 1.5 (Version: 1.5)
Diablo III (Version: 1.0.1.9558)
DirectX 9 Runtime (Version: 1.00.0000)
DoomRL version 0.9.9.7 (Version: 0.9.9.7)
Dota 2
Download Updater (AOL Inc.)
Dropbox (Version: 1.6.11)
Dual-Core Optimizer (Version: 1.1.4.0169)
Dungeon Crawl Stone Soup (Version: 0.10.3)
Dungeon Defenders
Dust: An Elysian Tail
Eets Munchies
English Country Tune version 1.9 (Version: 1.9)
Fable III (Version: 1.0.0000.131)
Facebook Video Calling 1.2.0.287 (Version: 1.2.287)
FINAL FANTASY XIV - A Realm Reborn (Version: 1.0.0000)
Finger Sensing Pad Driver (Version: 9.1.3.5)
foobar2000 v1.1.11 (Version: 1.1.11)
Fraps (remove only)
Free Mouse Auto Clicker 2.8.2
Fresco Logic USB3.0 Host Controller (Version: 3.5.73.0)
Game Dev Tycoon v1.3.9 (Version: 1.3.9)
GameFast.exe (Version: 1.0.0.1)
GeForce Experience NvStream Client Components (Version: 0.1.87)
Google Chrome (Version: 30.0.1599.69)
GS Auto Clicker (Version: V3.1.2)
Happy Cloud Client (Version: 1.338)
Hi-Rez Studios Authenticate and Update Service (Version: 3.0.0.0)
Hotline Miami version v1.0 (Version: v1.0)
IB Updater Service (Version: 4.0.7.4)
InfiniteCrisis
Intel PROSet Wireless
Intel® Control Center (Version: 1.2.1.1007)
Intel® Management Engine Components (Version: 7.0.0.1118)
Intel® PROSet/Wireless WiFi Software (Version: 14.01.1000)
Intel® Turbo Boost Technology Monitor 2.0 (Version: 2.1.23.0)
IntelR PROSet/Wireless WiMAX Software (Version: 6.05.0000)
Intrusion 2 version 1 (Version: 1)
IrfanView (remove only) (Version: 4.32)
iTunes (Version: 11.0.2.26)
Java 7 Update 40 (Version: 7.0.400)
Java Auto Updater (Version: 2.1.9.8)
Java™ 6 Update 30 (Version: 6.0.300)
JavaFX 2.1.1 (Version: 2.1.1)
JDownloader 0.9 (Version: 0.9)
Junk Mail filter update (Version: 15.4.3502.0922)
Just Cause 2
Knights of Pen and Paper +1 Edition (Version: 1)
League of Legends (Version: 1.3)
Little Inferno 1.2 (Version: 1.2.0)
LogMeIn Hamachi (Version: 2.2.0.58)
LOLReplay (Version: 0.8.2.1)
Magicka
Megaman Day in the Limelight 2 v1.6 version 1.5 (Version: 1.5)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4.5 (Version: 4.5.50709)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Games for Windows - LIVE Redistributable (Version: 3.5.88.0)
Microsoft Games for Windows Marketplace (Version: 3.5.50.0)
Microsoft IntelliPoint 8.2 (Version: 8.20.468.0)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft VC9 runtime libraries (Version: 2.0.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Microsoft XNA Framework Redistributable 3.1 (Version: 3.1.10527.0)
Microsoft XNA Framework Redistributable 4.0 (Version: 4.0.20823.0)
Mirror's Edge
Mount & Blade
Mount & Blade: Warband
Mount & Blade: With Fire and Sword
Mozilla Firefox 21.0 (x86 en-US) (Version: 21.0)
Mozilla Maintenance Service (Version: 21.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
Mumble 1.2.3 (Version: 1.2.3)
MyPC Backup  (Version: )
Natural Selection 2
Nexon Game Manager
Nexus Mod Manager (Version: 0.40.1)
Notification Center (Version: 0.7.8.829)
Nuance PDF Reader (Version: 6.00.0041)
NVIDIA 3D Vision Driver 327.23 (Version: 327.23)
NVIDIA Control Panel 327.23 (Version: 327.23)
NVIDIA GeForce Experience 1.6.1 (Version: 1.6.1)
NVIDIA Graphics Driver 327.23 (Version: 327.23)
NVIDIA HD Audio Driver 1.3.26.4 (Version: 1.3.26.4)
NVIDIA Install Application (Version: 2.1002.133.902)
NVIDIA PhysX (Version: 9.13.0725)
NVIDIA PhysX System Software 9.13.0725 (Version: 9.13.0725)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.2723)
NVIDIA Update 8.3.14 (Version: 8.3.14)
NVIDIA Update Components (Version: 8.3.14)
NVIDIA Virtual Audio 1.2.5 (Version: 1.2.5)
Open Broadcaster Software
Open Broadcaster Software version 0.452a (Version: 0.452a)
OpenAL
osu! (Version: 0.0.0.0)
Pando Media Booster (Version: 2.6.0.8)
Pandora Service
Path of Exile (Version: 0.10.0.22397)
PCSX2 - Playstation 2 Emulator
PFPortChecker 1.0.39 (Version: 1.0.39)
Prime World version 9.8.6 (Version: 9.8.6)
Project64 1.6 (Version: 1.6)
Putt Putt Saves the Zoo
puush (Version: 1.0.0.0)
QuickShare (Version: 1.6.1.949)
RaidCall (Version: 7.2.8-1.0.8500.20)
RaiderZ (Version: 1.00.0000)
Rainmeter (Version: 2.1 r959)
REACTOR (Version: 1.00.0000)
Realm of the Mad God
Realtek Ethernet Controller Driver (Version: 7.44.421.2011)
Realtek High Definition Audio Driver (Version: 6.0.1.6564)
Realtek USB 2.0 Reader Driver (Version: 6.1.7600.10001)
Rogue Legacy (Version: 2.0.0.4)
Rotation Desktop for G Series.exe (Version: 1.0.0.9)
S.T.A.L.K.E.R.: Shadow of Chernobyl
Search Protection (Version: 7.3.0.3)
SHIELD Streaming (Version: 1.05.28)
Sid Meier's Civilization V
Skype? 6.9 (Version: 6.9.106)
Smite (Version: 0.1.1520.2)
Spec Ops The Line
Speccy (Version: 1.23)
Steam (Version: 1.0.0.0)
SUPERAntiSpyware (Version: 5.6.1040)
Survival Project (Version: 2.1)
swMSM (Version: 12.0.0.1)
tConfig version 0.23.7 (Version: 0.23.7)
Team Fortress 2
TeamSpeak 3 Client (Version: 3.0.13)
TeamViewer 7 (Version: 7.0.12979)
TERA
Terraria
Terraria Game Launcher GUI version 1.2.2 (Version: 1.2.2)
The KMPlayer (remove only)
The Sims 3 (Version: 1.0.631)
THX TruStudio (Version: 1.03.01)
TopArcadeHits
Torchlight II © Runic Games version 1 (Version: 1)
TortoiseSVN 1.7.5.22551 (64 bit) (Version: 1.7.22551)
Unity Web Player (Version: )
Updater By SweetPacks 2.0.0.609 (Version: 2.0.0.609)
Ventrilo Client (Version: 3.0.8)
Vindictus
VLC media player 2.0.0 (Version: 2.0.0)
Waking Mars
Wanderlust: Rebirth
Warcraft III
WhatPulse 1.7.1 (Version: 1.7.1)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live Family Safety (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinFlash (Version: 2.32.0)
WinRAR 4.01 (64-bit) (Version: 4.01.0)
Wireless Console 3 (Version: 3.0.27)
XSplit (Version: 1.1.1210.3101)
μTorrent (Version: 3.3.1.30017)
ダイナマリサ3D Ver1.02アップデート
東方心綺楼
花咲か妖精フリージア (Version: 1.0.0.0)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 63%
Total physical RAM: 8169.16 MB
Available physical RAM: 3019.86 MB
Total Pagefile: 16336.51 MB
Available Pagefile: 7883.51 MB
Total Virtual: 4095.88 MB
Available Virtual: 3958.39 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:440.76 GB) (Free:42.72 GB) NTFS
2 Drive d: (SDATA1) (Fixed) (Total:232.87 GB) (Free:9.61 GB) NTFS
3 Drive e: (SDATA2) (Fixed) (Total:232.89 GB) (Free:0.01 GB) NTFS
4 Drive f: (Sims3) (CDROM) (Total:5.54 GB) (Free:0 GB) UDF
6 Drive i: (Gensokyo) (Fixed) (Total:931.48 GB) (Free:210.24 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\OWNER-PC
 
Administrator            Guest                    Owner                    
UpdatusUser              
 
 
**** End of log ****
\
Snapshot using Speccy
 
 
I'm not normally in safe mode but it looks like it works normally.

Edited by hamluis, 11 October 2013 - 08:44 PM.


#4 BlackWaltz

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Posted 13 October 2013 - 08:20 PM

Will the new updates available fix my problem?

Will it make my problem worse?



#5 sflatechguy

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Posted 14 October 2013 - 12:08 AM

You've got a number of registry dword errors that are preventing Windows from collecting performance data. Registry errors are extremely tricky to fix, and going in and making changes to the registry is not recommended unless you feel fairly competent with that level of troubelshooting. At this point, you may have to run sfc /scannow from a command prompt to fix all the corrupt files: http://support.microsoft.com/kb/929833

 

You also got an error that the Kaspersky driver failed to load, but I don't see Kaspersky antivirus listed under your programs. Did you have it installed at one point and then remove it? I also see your firewall and antivirus are disabled -- you will definitely want to address that. And I see you also ran ComboFix on your computer. Did you have problems with malware at some point?

 

I wouldn't attempt to install any more updates until the current problems are fixed.



#6 BlackWaltz

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Posted 14 October 2013 - 03:59 AM

What registry errors? I edit some things via regedit but they were required changed as far as I know.

I most likely had kaspersky at one time to check if I had issues and then I may have deleted it after using it.

I'll enable those things.

I forgot what I got/used combofix for.

 

After running ' sfc /scannow ' command it states that Windows Resource Protection found corrupt files but was unable to fix some of them.

It sent me to check something labeled CBS.log but I was unable to open it. 'Access is denied'.

I can't run it in admin mode either.


Edited by BlackWaltz, 14 October 2013 - 04:32 AM.


#7 sflatechguy

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Posted 14 October 2013 - 04:18 AM

What registry errors? I edit some things via regedit but they were required changed as far as I know.

 

You've got about nine of these under Application Errors: "Error: (10/11/2013 05:10:41 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY) Description: The performance counter explain text string value in the registry is not formatted correctly."

Best practive is not to edit registry keys unless directed to do so by Microsoft tech support agents, by a Microsoft KB article, or by a knowledgeable computer tech.

Who suggested those changes? These registry errors have essentially turned off all the performance logs on your computer, meaning your OS is no longer keeping track of any errors.

 

You may not have uninstalled Kaspersky properly because at least one driver is still installed on your computer.

 

Do let us know how the sfc scan turns out. Hopefully that will correct it.



#8 BlackWaltz

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Posted 14 October 2013 - 04:52 AM

After running ' sfc /scannow ' command it states that Windows Resource Protection found corrupt files but was unable to fix some of them.

It sent me to check something labeled CBS.log but I was unable to open it. 'Access is denied'.

I can't run it in admin mode either.

 

NEW ERROR: I just noticed that many programs are having an error '0xc0000022'.


Edited by BlackWaltz, 14 October 2013 - 04:55 AM.


#9 sflatechguy

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Posted 14 October 2013 - 06:53 AM

I suspect the inability to open the cbs log file is tied to the registry errors with the performance counters.  The log file might have given us some idea of which files were unable to be fixed.

The 0xc0000022 is a system recovery failure error, tied to the fact that sfc was unable to fix certain files.

At this point, your only real option is to repair the OS from an installation disk. Boot the computer from the Windows 7 installation disk, and chose the Repair your computer option, startup repair.

If that doesn't fix it, you may have to do a complete reinstall of the operating system.



#10 BlackWaltz

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Posted 15 October 2013 - 07:04 PM

The repair option found on the installation disk will attempt to fix it without removing files, correct?

Do you feel this all came from a windows update really?

I was not there during the update and it worked perfect before it.



#11 sflatechguy

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Posted 15 October 2013 - 07:53 PM

It does happen that updates go wrong. In some cases, the update doesn't install properly, or something happens to the PC while it is downloading updates, lke a power surge or a conflict between services running in the background. In other cases, the update conflicts with settings and programs specific to your PC. That's why large companies apply updates to a test environment first before pushing them out to all their computers, to make sure this sort of thing doesn't happen. And sometimes, Microsoft goofs and releases a poorly coded update that does more harm than good: http://www.eweek.com/blogs/security-watch/microsoft-fumbles-outlook-update.html

 

It's still best practice to install updates automatically, but every once in a while it can end badly.

 

The repair option won't delete personal files. A clean reinstall will, so if you have to go that route, be sure to transfer important files to another PC or flash drive before doing the reinstall.






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