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Possible TDSS Infect, Google Searches Redirecting

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3 replies to this topic

#1 SpencerDr


  • Members
  • 2 posts
  • Local time:02:55 PM

Posted 10 October 2013 - 01:36 PM

Fresh post as told to, with DDS info


As mentioned before, a few days ago, I noticed some odd behavior from my computer, unsure of the source as to how I got it, but I've been experiencing and noticed the following odd quirks:


- My IE and Chrome google searches, half the time, get redirected to various ad sites. This raises a rootkit/TDSS flag to me.


- Typing in IE, Chrome and some other programs becomes troublesome, as keystrokes are not registered.


- Extremely slow loading times for most websites that I know I am able to load much faster.


- Multple IE processes in background, even if IE is not loaded. Force-closing the IE processes does not work, as they either reload themselves, or they stay down for some minutes but pop up at a later time


This is the log I got running DDS:


DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16455  BrowserJavaVersion: 10.17.2
Run by Spencer at 13:25:37 on 2013-10-10
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3071.1370 [GMT -5:00]
AV: AVG AntiVirus Free Edition 2013 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG AntiVirus Free Edition 2013 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
============== Running Processes ===============
C:\Program Files (x86)\AVG\AVG2013\avgcsrva.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Windows\SysWOW64\svchost.exe -k Akamai
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe
C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\CinemaNow\CinemaNow Media Manager\CinemanowSvc.exe
C:\Program Files (x86)\Dyyno\Dyyno Broadcaster\launcherd.exe
C:\Program Files (x86)\LogMeIn Hamachi\hamachi-2.exe
C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcAppFlt.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcIp.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
C:\Program Files (x86)\Dyyno\Dyyno Broadcaster\dyyno_launcher.exe
C:\Program Files (x86)\AVG\AVG2013\avgui.exe
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\Steam\Steam.exe
C:\Program Files (x86)\Common Files\Steam\SteamService.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.google.com/
uSearch Bar = Preserve
mWinlogon: Userinit = userinit.exe,
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: FlashGetBHO: {b070d3e3-fec0-47d9-8e8a-99d4eeb3d3b0} - C:\Users\Spencer\AppData\Roaming\FlashGetBHO\FlashGetBHO3.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
uRun: [Google Update] "C:\Users\Spencer\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
uRun: [Dyyno Launcher] "C:\Program Files (x86)\Dyyno\Dyyno Broadcaster\dyyno_launcher.exe" 30100 30101 30102 30103 30104
uRun: [Akamai NetSession Interface] "C:\Users\Spencer\AppData\Local\Akamai\netsession_win.exe"
uRun: [Pando Media Booster] C:\Program Files (x86)\Pando Networks\Media Booster\PMB.exe
uRun: [AlcoholAutomount] "C:\Program Files (x86)\Alcohol Soft\Alcohol 120\AxAutoMntSrv.exe" -automount
uRun: [ROC_ROC_APR2013_AV] C:\Users\Spencer\AppData\Roaming\AVG April 2013 Campaign\AVG-Secure-Search-Update.exe /PROMPT --mid 278100244a0147d6b287a138faa4847f-794f1203276a529eecfb75e9c43c2eaaad1fdbfe --CMPID ROC_APR2013_AV --CMPIDEXTRA 2013
uRun: [AVG-Secure-Search-Update_0913a] C:\Users\Spencer\AppData\Roaming\AVG 0913a Campaign\AVG-Secure-Search-Update-0913a.exe /PROMPT --mid 278100244a0147d6b287a138faa4847f-794f1203276a529eecfb75e9c43c2eaaad1fdbfe --CMPID 0913a
uRun: [{DCFEC057-7A7D-4219-9B90-1C3C39C30225}] rundll32 "C:\Users\Spencer\AppData\Local\SCE\{DCFEC057-7A7D-4219-9B90-1C3C39C30225}\pejnel.dll",DllRegisterServer
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2013\avgui.exe" /TRAYONLY
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Trusted Zone: clonewarsadventures.com
Trusted Zone: freerealms.com
Trusted Zone: soe.com
Trusted Zone: sony.com
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: NameServer =
TCP: Interfaces\{03CB1ECF-D516-4801-876D-9173D85304B3} : DHCPNameServer =
TCP: Interfaces\{DDE1E0A6-E405-4523-9BCA-CAD5D22FA2AB} : DHCPNameServer =
TCP: Interfaces\{DDE1E0A6-E405-4523-9BCA-CAD5D22FA2AB}\37F6E6E697 : DHCPNameServer =
TCP: Interfaces\{DDE1E0A6-E405-4523-9BCA-CAD5D22FA2AB}\54C6C69637F6E60284F6D656 : DHCPNameServer =
TCP: Interfaces\{DDE1E0A6-E405-4523-9BCA-CAD5D22FA2AB}\F4D47402351494C424F41445350612 : DHCPNameServer =
TCP: Interfaces\{EAD36468-7E25-4920-A787-E776C1FB95FF} : DHCPNameServer =
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Run: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe
x64-Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
x64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -
x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
================= FIREFOX ===================
FF - ProfilePath - C:\Users\Spencer\AppData\Roaming\Mozilla\Firefox\Profiles\c7f1groz.default\
FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\BYOND\bin\npbyond.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dv.dll
FF - plugin: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dvstreaming.dll
FF - plugin: C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll
FF - plugin: C:\Program Files (x86)\Real\RealPlayer\Netscape6\nprpplugin.dll
FF - plugin: C:\Program Files (x86)\WEBZEN\BrowserExtension\NPWZCmnCtrl.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\ProgramData\NexonUS\NGM\npNxGameUS.dll
FF - plugin: C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprpchromebrowserrecordext.dll
FF - plugin: C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprphtml5videoshim.dll
FF - plugin: C:\Users\Spencer\AppData\Local\Google\Update\\npGoogleUpdate3.dll
FF - plugin: C:\Users\Spencer\AppData\LocalLow\Unity\WebPlayer\loader\npUnity3D32.dll
FF - plugin: C:\Windows\System32\npdeployJava1.dll
FF - plugin: C:\Windows\System32\npmproxy.dll
FF - plugin: C:\Windows\System32\npOGPPlugin.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_4_402_287.dll
FF - plugin: C:\Windows\SysWOW64\npdeployJava1.dll
FF - plugin: C:\Windows\SysWOW64\npmproxy.dll
FF - plugin: C:\Windows\SysWOW64\npOGPPlugin.dll
FF - ExtSQL: !HIDDEN! 2010-01-17 07:54; niqvedxopi@niqvedxopi.org; C:\Users\Spencer\Application Data\Mozilla\Firefox\Profiles\c7f1groz.default\extensions\niqvedxopi@niqvedxopi.org.xpi
============= SERVICES / DRIVERS ===============
R0 AVGIDSHA;AVGIDSHA;C:\Windows\System32\drivers\avgidsha.sys [2013-7-20 71480]
R0 Avgloga;AVG Logging Driver;C:\Windows\System32\drivers\avgloga.sys [2013-7-20 311608]
R0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\System32\drivers\avgmfx64.sys [2013-7-1 116536]
R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\System32\drivers\avgrkx64.sys [2013-9-5 45880]
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2011-6-29 55280]
R1 AVGIDSDriver;AVGIDSDriver;C:\Windows\System32\drivers\avgidsdrivera.sys [2013-7-20 246072]
R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\System32\drivers\avgldx64.sys [2013-7-20 206648]
R2 Akamai;Akamai NetSession Interface;C:\Windows\System32\svchost.exe -k Akamai [2009-7-13 27136]
R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe [2013-7-4 4939312]
R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe [2013-7-23 283136]
R2 CinemaNow Service;CinemaNow Service;C:\Program Files (x86)\CinemaNow\CinemaNow Media Manager\CinemaNowSvc.exe [2010-2-26 127984]
R2 Dyyno Launcher;Dyyno Service;C:\Program Files (x86)\Dyyno\Dyyno Broadcaster\launcherd.exe [2011-7-29 415072]
R2 Hamachi2Svc;LogMeIn Hamachi Tunneling Engine;C:\Program Files (x86)\LogMeIn Hamachi\hamachi-2.exe [2011-8-15 2329480]
R2 Skype C2C Service;Skype C2C Service;C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe [2013-9-16 3273088]
R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe [2012-5-15 382272]
R3 Linksys_adapter_H;Linksys Adapter Network Driver;C:\Windows\System32\drivers\AE2500w764.sys [2011-12-27 1254464]
R3 LVRS64;Logitech RightSound Filter Driver;C:\Windows\System32\drivers\lvrs64.sys [2012-9-21 351520]
R3 LVUVC64;Logitech Webcam 200(UVC);C:\Windows\System32\drivers\lvuvc64.sys [2012-9-21 4763680]
S2 AxAutoMntSrv;Alcohol Virtual Drive Auto-mount Service;C:\Program Files (x86)\Alcohol Soft\Alcohol 120\AxAutoMntSrv.exe [2012-1-5 75624]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-6-21 162408]
S3 LVPr2M64;Logitech LVPr2M64 Driver;C:\Windows\System32\drivers\LVPr2M64.sys [2009-10-7 30232]
S3 npggsvc;nProtect GameGuard Service;C:\Windows\System32\GameMon.des -service --> C:\Windows\System32\GameMon.des -service [?]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-6-23 59392]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-8-10 1255736]
=============== File Associations ===============
FileExt: .js: JSFile="C:\Program Files (x86)\Adobe\Adobe Dreamweaver CS5\Dreamweaver.exe","%1"
=============== Created Last 30 ================
2013-10-09 20:38:44 -------- d-----w- C:\Users\Spencer\AppData\Roaming\Malwarebytes
2013-10-09 20:38:36 -------- d-----w- C:\ProgramData\Malwarebytes
2013-10-09 20:38:35 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys
2013-10-09 20:38:35 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2013-10-06 00:28:37 -------- d-----w- C:\Users\Spencer\AppData\Local\THETA AnIn
2013-09-30 23:02:24 -------- d-----w- C:\Users\Spencer\AppData\Local\{CE6EA6C2-9113-4E65-87E7-C90D6C8D2583}
2013-09-29 00:47:33 -------- d-----w- C:\Users\Spencer\.eclipse
2013-09-27 11:20:02 -------- d-----w- C:\Users\Spencer\AppData\Local\{B16800C6-5224-43E4-ACC3-EC086E79FB15}
2013-09-22 01:46:10 -------- d-----w- C:\Windows\SysWow64\AGEIA
2013-09-21 09:47:16 -------- d-----w- C:\Users\Spencer\AppData\Local\{DCFEC057-7A7D-4219-9B90-1C3C39C30225}
2013-09-19 04:49:48 -------- d-----w- C:\Users\Spencer\AppData\Local\{391123AD-96A9-4B26-A8C5-042784B02EDF}
2013-09-17 02:30:52 -------- d-----w- C:\Users\Spencer\AppData\Local\{9B4A2EBE-DA92-491C-A0D4-A7066752DEFA}
2013-09-16 17:30:40 4806016 ----a-w- C:\Program Files (x86)\Mozilla Firefox\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}\components\SkypeFfComponent.dll
2013-09-16 17:30:40 4806016 ----a-w- C:\Program Files (x86)\Mozilla Firefox\browser\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}\components\SkypeFfComponent.dll
2013-09-14 07:10:58 -------- d-----w- C:\Users\Spencer\AppData\Local\{55AF5488-844C-478E-97EB-FF47085C9243}
==================== Find3M  ====================
2013-09-05 06:43:42 45880 ----a-w- C:\Windows\System32\drivers\avgrkx64.sys
2013-08-29 11:54:10 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-08-29 11:54:10 692104 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-07-20 06:51:00 311608 ----a-w- C:\Windows\System32\drivers\avgloga.sys
2013-07-20 06:50:56 71480 ----a-w- C:\Windows\System32\drivers\avgidsha.sys
2013-07-20 06:50:56 246072 ----a-w- C:\Windows\System32\drivers\avgidsdrivera.sys
2013-07-20 06:50:50 206648 ----a-w- C:\Windows\System32\drivers\avgldx64.sys
============= FINISH: 13:28:22.92 ===============

Attached Files

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#2 gringo_pr


    Bleepin Gringo

  • Malware Response Team
  • 136,772 posts
  • Gender:Male
  • Location:Puerto rico
  • Local time:03:55 PM

Posted 11 October 2013 - 12:25 AM

Hello SpencerDr

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.


Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr


    Bleepin Gringo

  • Malware Response Team
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  • Location:Puerto rico
  • Local time:03:55 PM

Posted 15 October 2013 - 09:17 PM


48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr


    Bleepin Gringo

  • Malware Response Team
  • 136,772 posts
  • Gender:Male
  • Location:Puerto rico
  • Local time:03:55 PM

Posted 22 October 2013 - 08:09 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

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