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Zeroaccess Rootkit problem


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11 replies to this topic

#1 seanlenin

seanlenin

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  • Local time:08:14 AM

Posted 09 October 2013 - 05:01 PM

My computer is running very slowly, my windows are appearing oddly, and random radio stations start playing.  When I use the computer for more than an hour at a time it gets extremely slow and things start hanging.  The kind gentleman in the "Are you infected?" section told me it was a zeroaccess rootkit.  Please help

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#2 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 09 October 2013 - 10:13 PM


Hello seanlenin

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 seanlenin

seanlenin
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Posted 09 October 2013 - 11:20 PM

So far the problems seem to have gone away.  I will post in the morning when it has been running awile

 

# AdwCleaner v3.007 - Report created 09/10/2013 at 23:46:02

# Updated 09/10/2013 by Xplode

# Operating System : Windows 7 Home Basic Service Pack 1 (64 bits)

# Username : sean - SEAN-VAIO

# Running from : C:\Users\sean\Desktop\AdwCleaner.exe

# Option : Clean

 

***** [ Services ] *****

 

 

***** [ Files / Folders ] *****

 

Folder Deleted : C:\Program Files (x86)\BitLord 2

Folder Deleted : C:\Users\sean\AppData\Roaming\BitLord

Folder Deleted : C:\Users\sean\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\BitLord

Folder Deleted : C:\Users\sean\Documents\BitLord

 

***** [ Shortcuts ] *****

 

 

***** [ Registry ] *****

 

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{2CE4D4CF-B278-4126-AD1E-B622DA2E8339}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2CE4D4CF-B278-4126-AD1E-B622DA2E8339}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extensions\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{91607FA7-3C2F-4F90-93E3-D5337A6B0AC2}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}

Key Deleted : [x64] HKLM\SOFTWARE\DeviceVM

 

***** [ Browsers ] *****

 

-\\ Internet Explorer v10.0.9200.16686

 

 

-\\ Google Chrome v30.0.1599.69

 

[ File : C:\Users\sean\AppData\Local\Google\Chrome\User Data\Default\preferences ]

 

 

*************************

 

AdwCleaner[R0].txt - [2254 octets] - [09/10/2013 23:44:13]

AdwCleaner[S0].txt - [2098 octets] - [09/10/2013 23:46:02]

 

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [2158 octets] ##########

 

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.4 (10.06.2013:1)
OS: Windows 7 Home Basic x64
Ran by sean on Thu 10/10/2013 at  0:03:27.72
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

 

~~~ Registry Values

 

~~~ Registry Keys

 

~~~ Files

 

~~~ Folders

Successfully deleted: [Folder] "C:\Users\sean\AppData\Roaming\red kawa"
Successfully deleted: [Folder] "C:\Program Files (x86)\red kawa"
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{002666B7-74F5-40F7-B39C-A79A3DC8584E}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{02AA600A-5A18-402A-9E60-B4F6D9228B91}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{03DB6713-1678-49FD-B0CD-1DAC1349AEA0}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{0407FC22-256D-4979-A850-A71087D65143}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{04CA6F23-1711-45E4-8B62-01BCFEA02580}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{07DDE8FB-D5AD-4779-BFF5-1B95CDAF7DCD}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{095074CE-8EE8-44CF-8EE0-23CBCB3507E6}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{0A6C7D89-A241-4E0B-98CF-B4F797002CB6}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{0CAD2EDA-DEC1-40AA-8132-BE2D7BCEA939}
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Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{0EE55DC7-6AA3-4FF3-88D7-3103BF0A7E0F}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{0F447B80-00DD-4358-95F7-8267AA6E70F6}
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Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{20817D13-16DF-47CF-A913-79A1E9BA71D1}
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Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{54B5127D-22F1-4BE4-98BA-E3618A307924}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{54D6CC7B-EE61-4896-94B8-256D59DF6DC9}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{55A62F6F-4ED2-41FE-9217-C54CE9A9706B}
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Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{6D025325-DBD2-4855-923F-DED9AF457EED}
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Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{9499395C-8036-4549-8572-E4186D31CB70}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{949EF7A3-1A91-44C5-8DB5-0593B6C4AFD6}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{957A47D3-663C-4A58-A9F8-DAA194DBE011}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{96310040-AD2A-4EF4-94BB-89B4DB3C2FDA}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{96ADF60B-0A29-4E11-BD09-E7AC3C4F929C}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{976571C0-EB2B-47EB-9A0E-DD3B8DE40E63}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{991E0A9B-C1A9-455C-9A1F-00800CFE13DE}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{9C6DCF02-FCA3-4A09-86C2-9E06D4DEFD2B}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{9D4E733F-4F46-4201-B3B6-DA89E2A5BA0B}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{9E4CEF47-E9C9-43BB-95C6-7D5F7302E7FA}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{9E5A2DF9-FDE1-4F7A-8EB7-26AA3BCE8FEA}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{9EA1F1A5-94A0-455B-908C-B4446D72C156}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{9F42815B-198B-4CFE-864F-2209DC58D6A0}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{A1D97CA3-40B8-4708-9442-5A803ABF5512}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{A1F74DA0-DC31-4DA9-86DE-A8FFEE5DDBA1}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{A28FE324-2A96-43A2-BA22-38A6726F2AAC}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{A2DCEA47-C0FA-4C16-902C-AA8631FE8761}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{A33540AB-DC14-420A-9D41-A54C3B2720DE}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{A3CFEBD6-BA20-4700-AB75-4ACEB138B1E4}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{A4C90AFF-4C6B-4C2D-9CB1-1273D139B31E}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{A6063F11-A15B-41C4-913B-CD31ADDD3A95}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{A630520B-E36A-484E-B7EB-780D9754BBFA}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{A63610CA-DA1B-426E-B0B4-DDC062177355}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{A71F691F-D527-4845-BB0B-D7E566C32587}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{A9557D78-70F9-4BDA-B67C-95806E70A688}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{A9801FE9-FB34-401D-B7B9-CC40FE9FF9E7}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{ABFE7834-8647-474B-A2DF-59CC844F65E9}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{AD3B1A4D-CF94-4A5A-8899-D128447BB757}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{ADB2BC2D-49AB-4138-9ECF-678886940CFF}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{AE699440-B925-42DE-98AE-A780D952EE43}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{AEC90A76-CCC9-4517-BC0D-86E69B58BDC6}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{B1FAF481-644C-419C-BAE6-816452311DB1}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{B3E32AA5-A180-4AFE-8E7C-7A2EED626C35}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{B4C9D264-F633-4CA4-9A9D-82AE3FDE19E6}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{BA3A2E4F-CBEA-4DB7-8D71-95B07A74DBF2}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{BAEB5B62-9E60-4FB8-820D-DCF1616D2634}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{BD557B4E-E7D0-400E-B31A-9DCA17992DE8}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{BDEB2A37-B42B-4719-9E16-4BC18F41D0A5}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{C0C91290-694A-4383-ADD4-611321E722B4}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{C291841F-CEE2-4355-A0B9-1350EDC03BD9}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{C3933512-DBE6-46D6-B449-9E9084130B28}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{C40FDB99-3468-4B92-87A8-BB0DDA0053ED}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{C46F73DD-E3BA-4792-ABB9-4DBAFBF9DF31}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{C7180220-0F79-4BEC-A9A8-078DBEFD810C}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{C95710D9-AB5D-4131-A69E-849C306BF768}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{CA920527-CB0D-487B-82C6-84B6DEE43545}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{CB57F273-A1D7-42B3-9F9A-648FDDE9FE57}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{CC450ED2-CF1A-4EB1-8427-7EC0B53C0570}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{CC9D1286-71D2-407A-AC98-FF6FAB63CD76}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{CDD977D2-C23F-4031-84CC-FCE6E32164E4}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{CDFDCCDF-92B1-4A11-BD3E-F8B8BDC5387B}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{CE160152-6C3C-40BD-A100-C302B4611415}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{CE2CE4DA-20C5-4CD9-8937-8FB9752FFEB9}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{CF503BF7-8DB8-450C-A2F7-804142CF82BF}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{CFF5D893-8B06-4CDE-A825-DE149835DE85}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{CFFFB5A1-934D-42DA-B446-03AD0E282368}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{D17AFCBB-4E3F-496D-846F-D49274811C8A}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{D1BF1D80-B078-441A-89B6-74F006C2C6C7}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{D37A8B6F-3489-4270-A33E-A4A4D76FE537}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{D48806BB-2F63-469F-B0B8-6818857E7D04}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{D493C876-74D6-439B-8896-E695FFC7C962}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{D5ED3F6C-4E01-44EC-B529-033CED6E2D0E}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{D5F06F9C-E937-480B-A778-6EFA0D4FF809}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{D781E3C2-EBF6-49B7-BD86-64EF93A6CB9B}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{D7F9330A-D16F-4AA0-A237-EF5ACBE3C93D}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{DA50C1C2-0BC0-4A32-AA3A-10599CEE4087}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{DA6D602C-2698-4056-B7E9-BDC094A36117}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{DD298932-627F-42A9-86CC-26D63065F9BC}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{DD9026E4-62D3-4AB6-866D-6D42A4FA6988}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{DD9E83EB-139A-4615-8863-B14BED6A48AD}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{E0996F7A-29D6-4F51-A774-D4D73050BDB9}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{E192323A-36E7-4905-8BFC-0895E6111F2A}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{E22C4C9D-B929-483E-BAC1-29B9AA02BD60}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{E38D2978-040A-44E6-B136-81A7B05E6520}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{E4164821-E373-42EA-82B8-260365AD9EC1}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{E538E4FC-03E4-476F-AD30-2E66504E49DE}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{E5BF1260-B36B-4B73-BEAB-3186C09F30D2}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{E62F895B-75BE-4E84-8708-19A20A27BD4D}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{E72A2014-DD53-4A24-9197-06626980B8C6}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{E82B0DA2-3E22-4C7A-A867-6164CF1CC854}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{EA3DE3A1-D1CE-471A-B5B5-BF7BFE7BA948}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{EAEF7A0F-D318-4C2E-A3B6-17F869776E9A}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{ED18C4C6-ED3F-4ECE-91AD-D11DF90D8A12}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{EFB4E323-3D98-4A1C-BDE9-DA51BAA0E891}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{F03DA8D3-3FE5-4D86-B262-23FA37270FC3}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{F079B098-85FA-4835-B830-14F892B6D6FC}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{F0E65C53-7301-45E8-A972-7C1C9A16C367}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{F5A93372-7D1A-44A1-9A87-EB675B5F6B0E}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{F71FFF9C-4836-420A-B956-3141648DCE53}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{F7C7FB51-544F-418E-95D3-371DAA383E2C}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{F831998D-7780-49EB-9599-00E26F063030}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{F8DDB4CE-C0CD-4359-BCF5-E0D2F0BECE27}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{F927E535-E508-4FA4-AF1C-236C2C6C22CE}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{FA2CD0DD-212D-42A5-BA08-899204F2B18A}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{FA7CC5BD-1FB6-4142-9B3A-2C5253974EEB}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{FB14D74D-F71E-43BB-BDF6-CECC2376E4A3}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{FB218287-477D-4D3C-908B-CC853844698C}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{FB878811-971A-451B-90C0-D56D8C90105F}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{FD8E0990-7809-4812-B0D3-44FF6C9ED6EB}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{FE282736-13C6-44CB-8D1E-04A752660E73}
Successfully deleted: [Empty Folder] C:\Users\sean\appdata\local\{FF2CF373-D6BE-4441-BE26-74DCFE09D93D}

 

~~~ Event Viewer Logs were cleared

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 10/10/2013 at  0:16:52.59
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



#4 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 10 October 2013 - 12:53 AM


Hello seanlenin

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#5 seanlenin

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Posted 11 October 2013 - 12:00 AM

I cant get combofix to start.  I click to install, it seems to go fine then it just disappears.  When I try it again it goes halfway, then I have to click ignore to get it to keep installing and then my computer shuts down



#6 gringo_pr

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Posted 11 October 2013 - 12:09 AM


Hello seanlenin

I would like you to try and run these next.

TDSSKiller

Please download the latest version of TDSSKiller from here and save it to your Desktop.
  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
  • Put a checkmark beside loaded modules.
  • A reboot will be needed to apply the changes. Do it.
  • TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  • Then click on Change parameters in TDSSKiller.
  • Check all boxes then click OK.
  • Click the Start Scan button.
  • The scan should take no longer than 2 minutes.
  • If a suspicious object is detected, the default action will be Skip, click on Continue.
  • If malicious objects are found, they will show in the Scan results
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
  • more than one report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". The one that I need is the larger one. Please copy and paste the contents of that file here.

    Note** this report can be very long - so if the website gives you an error saying it is to long you may attache it

    If the forum still complains about it being to long send me everything that is at the end of the report after where it says

    ==================
    Scan finished
    ==================
and I will see if I want to see the whole report

--RogueKiller--

Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
  • Quit all programs that you may have started.
  • Please disconnect any external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • the scan will make two reports the one I would like to see is called RKreport[2].txt on your Desktop
  • Exit/Close RogueKiller+
send me the reports made from TDSSKiller and Roguekiller and also let me know how the computer is doing at this time.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#7 seanlenin

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Posted 12 October 2013 - 06:53 PM

I ran TDSSkiller and it found and cured something.  It did not generate a report though.  When I downloaded it and started it, it updated from the Kaspersky site so maybe  that has something to do with not generating a report?  I posted each roguekiller report because neither had  the exact name you wanted,

 

RogueKiller V8.7.2 _x64_ [Oct  3 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com

Feedback : http://www.adlice.com/forum/

Website : http://www.adlice.com/softwares/roguekiller/

Blog : http://tigzyrk.blogspot.com/

 

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Normal mode

User : sean [Admin rights]

Mode : Remove -- Date : 10/12/2013 19:50:35

| ARK || FAK || MBR |

 

¤¤¤ Bad processes : 0 ¤¤¤

 

¤¤¤ Registry Entries : 9 ¤¤¤

[HJ POL][PUM] HKCU\[...]\System : DisableRegistryTools (0) -> DELETED

[HJ POL][PUM] HKLM\[...]\System : DisableTaskMgr (0) -> DELETED

[HJ POL][PUM] HKLM\[...]\System : DisableRegistryTools (0) -> DELETED

[HJ POL][PUM] HKLM\[...]\Wow6432Node\[...]\System : DisableTaskMgr (0) -> [0x2] The system cannot find the file specified.

[HJ POL][PUM] HKLM\[...]\Wow6432Node\[...]\System : DisableRegistryTools (0) -> [0x2] The system cannot find the file specified.

[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)

[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)

[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 :  (C:\$Recycle.Bin\S-1-5-18\$9d1d95e5bfd9395197ce35fce6f32c0b\n. [x]) -> REPLACED (C:\Windows\system32\wbem\fastprox.dll)

[HJ INPROC][ZeroAccess] HKLM\[...]\InprocServer32 :  (C:\$Recycle.Bin\S-1-5-18\$9d1d95e5bfd9395197ce35fce6f32c0b\n. [x]) -> REPLACED (C:\Windows\system32\wbem\fastprox.dll)

 

¤¤¤ Scheduled tasks : 0 ¤¤¤

 

¤¤¤ Startup Entries : 0 ¤¤¤

 

¤¤¤ Web browsers : 0 ¤¤¤

 

¤¤¤ Particular Files / Folders: ¤¤¤

 

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

 

¤¤¤ External Hives: ¤¤¤

 

¤¤¤ Infection :  ¤¤¤

 

¤¤¤ HOSTS File: ¤¤¤

--> %SystemRoot%\System32\drivers\etc\hosts

 

 

 

 

¤¤¤ MBR Check: ¤¤¤

 

+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) (Standard disk drives) - WDC WD3200BPVT-55JJ5T0 +++++

--- User ---

[MBR] 8ff9b182bba13e063ab5a9ec87dab61d

[BSP] d51e29825a75874c1a864b58467bd9e4 : Windows 7/8 MBR Code

Partition table:

0 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 2048 | Size: 11689 Mo

1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 23941120 | Size: 100 Mo

2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 24145920 | Size: 293454 Mo

User = LL1 ... OK!

User = LL2 ... OK!

 

Finished : << RKreport[0]_D_10122013_195035.txt >>

RKreport[0]_S_10122013_194933.txt

 

 

 

RogueKiller V8.7.2 _x64_ [Oct  3 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com

Feedback : http://www.adlice.com/forum/

Website : http://www.adlice.com/softwares/roguekiller/

Blog : http://tigzyrk.blogspot.com/

 

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Normal mode

User : sean [Admin rights]

Mode : Scan -- Date : 10/12/2013 19:49:33

| ARK || FAK || MBR |

 

¤¤¤ Bad processes : 0 ¤¤¤

 

¤¤¤ Registry Entries : 9 ¤¤¤

[HJ POL][PUM] HKCU\[...]\System : DisableRegistryTools (0) -> FOUND

[HJ POL][PUM] HKLM\[...]\System : DisableTaskMgr (0) -> FOUND

[HJ POL][PUM] HKLM\[...]\System : DisableRegistryTools (0) -> FOUND

[HJ POL][PUM] HKLM\[...]\Wow6432Node\[...]\System : DisableTaskMgr (0) -> FOUND

[HJ POL][PUM] HKLM\[...]\Wow6432Node\[...]\System : DisableRegistryTools (0) -> FOUND

[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 :  (C:\$Recycle.Bin\S-1-5-18\$9d1d95e5bfd9395197ce35fce6f32c0b\n. [x]) -> FOUND

[HJ INPROC][ZeroAccess] HKLM\[...]\InprocServer32 :  (C:\$Recycle.Bin\S-1-5-18\$9d1d95e5bfd9395197ce35fce6f32c0b\n. [x]) -> FOUND

 

¤¤¤ Scheduled tasks : 0 ¤¤¤

 

¤¤¤ Startup Entries : 0 ¤¤¤

 

¤¤¤ Web browsers : 0 ¤¤¤

 

¤¤¤ Particular Files / Folders: ¤¤¤

 

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

 

¤¤¤ External Hives: ¤¤¤

 

¤¤¤ Infection :  ¤¤¤

 

¤¤¤ HOSTS File: ¤¤¤

--> %SystemRoot%\System32\drivers\etc\hosts

 

 

 

 

¤¤¤ MBR Check: ¤¤¤

 

+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) (Standard disk drives) - WDC WD3200BPVT-55JJ5T0 +++++

--- User ---

[MBR] 8ff9b182bba13e063ab5a9ec87dab61d

[BSP] d51e29825a75874c1a864b58467bd9e4 : Windows 7/8 MBR Code

Partition table:

0 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 2048 | Size: 11689 Mo

1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 23941120 | Size: 100 Mo

2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 24145920 | Size: 293454 Mo

User = LL1 ... OK!

User = LL2 ... OK!

 

Finished : << RKreport[0]_S_10122013_194933.txt >>



#8 gringo_pr

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Posted 12 October 2013 - 11:24 PM

Hello seanlenin


Now I would like you to try and run combofix for me again


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#9 seanlenin

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Posted 14 October 2013 - 10:21 PM

I got Combofix to work.  It did not generate a log though.  It ended on the blue screen with a list of things it deleted.  I haven't been able to use it much since then but the problem has not recurred yet



#10 gringo_pr

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Posted 15 October 2013 - 08:38 AM


Hello seanlenin

We need it to complete and generate a report so lets try this, I want you to run combofix in safe mode but it is very important that when combofix reboots the computer for you to direct it back into safe mode so it can finish the scan.

Boot into Safe Mode

Reboot your computer in Safe Mode.
  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe Mode option is selected.
  • Press Enter. The computer then begins to start in Safe mode.
  • Login on your usual account.
after combofix has finished its scan please post the report back here.

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#11 gringo_pr

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Posted 22 October 2013 - 08:13 PM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
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#12 gringo_pr

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Posted 25 October 2013 - 12:27 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
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