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#1 saxdragon

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Posted 09 October 2013 - 03:04 PM

Hey, CyberGurus!

 

My problems started as I was logging into Second Life a couple of weeks ago: Using the Firestorm viewer, the monitor started flickering and then the computer froze.  I rebooted by holding down the power button on the front of the computer.  It went through the normal sequence...motherboard manufacturer welcome screen (Gigabyte GA-M57 SLI-S4) then what i guess is a self-check screen in black and white console font which looks for a CD to boot from at the bottom of a bunch of computer arglebargle.  Assuming you hit a key or wait it out, it goes to the next screen which offers me a choice of partitions to boot from.  Both of these screens were nearly incomprehensible due to the computer substituting some of the English alphabet characters.  Here's an example:

 

Windows Advanced Optiofs Eenu

Safe mode

Safe mode with Fetwgrcing

Safe Eode wit' Cgemand Proept

 

It then went to to login screen for Windows which looked normal, so i logged into my account.  But instead of the desktop, the screen was filled with black and white stripes, mostly horizontal, but connected to each other with a few vertical or diagonal stripes, all about an inch in width.  The machine froze again and i shut down with the power button again.  The same process played out.  I started up in Safe mode, then shut down, then started normally and everything was cool again.  I ran though some maintenance routines, disk check, IObit Advanced System Care scan, and Norton 360 Tuneup, but discovered nothing. 

 

I'll make this part as brief as i can, because it's not really the problem i'm posting about.

 

I went back to using my computer as I always do, but almost everytime I tried to use Second Life, the same thing would happen.  I have three separate hard drives in my case, so i logged into a different one, but it still happened.  I tried uninstalling the viewer app, then downloading and installing a clean copy of it.  That made no difference.  I figured the Firestorm viewer was conflicting with something.  Then I tried using a different viewer (Singularity).  The same thing happened.  So ran check disk again, Norton and Advanced System Care.  I also ran IObit's Driver Booster, which found seven drives that needed to be updated.  I did that, but noticed after a reboot that although it looked like it worked, the new drivers hadn't been downloaded or installed.  But I didn't think it was a virus, most likely the graphics card i was thinking.  Well, the machine is working properly again (but i haven't tried logging into Second Life) but during this whole process, somehow my sound capability has disappeared.  Also, Advanced Care seems to have deleted a couple of programs along with their shortcuts when it did a Shortcut Fix.

 

So how do I get the sound back on in my machine?  It looks like the system files (alert sounds, etc.) for sound have been deleted, along with the HD 8-channel sound that was included with the motherboard.  I can't seem to adjust anything in audio properties because there's nothing there to adjust!

 

Thanks for any help.

 

SteveB

 

Computer is a custom-built dual processor 64-bit with 4 Gig of RAM, 2.4 Ghz CPU, nVidia GT 8500 graphics card with 518 MB memory.



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#2 TsVk!

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Posted 09 October 2013 - 07:04 PM

'sfc /scannow' on the command line should help Windows back normal, then you will be able to reinstall your audio drivers.



#3 saxdragon

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Posted 09 October 2013 - 08:16 PM

Thanks very much. I did as you suggested and the scan finished with no onscreen messages (except for opening a Windows installation window with various utilities and options).  I don't know if it actually changed anything or not, but after i reinstalled the HD sound drivers from the motherboard manufacturer's software disk, everything seems back to normal.



#4 TsVk!

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Posted 09 October 2013 - 08:19 PM

what it fixed will be in your event log...

 

Glad to help :thumbup2:






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