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Can't boot, hung at avgidsha.sys then at CLASSPNP.sys


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#1 Andrew Chapman

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Posted 09 October 2013 - 02:20 PM

Hi, my Samsung Notebook 300E won't boot. It hung at ../drivers/avgidsha.sys in Safe Mode. This is a known problem. I followed the AVG instructions, making one of their rescue USBs (Linux) and renaming all the avg drivers as .bak. Now it hangs on ../drivers/CLASSPNP.sys. Others have also had the same result, but there doesn't seem to be an easy solution, from what I have read.

 

I have removed my own files with the rescue disk, and am inclined to believe that I am going to have to reinstall Windows 7 (I don't have a disk but have read that I can legally download it and activate with the key on the notebook), but I am also more than willing to do a little diagnostics or whatever, if anyone has any suggestions as to what to do.

 

I am not sure if reinstalling from an iso would involve wiping off all my software etc, or whether one can install on top and keep everything intact.

 

Would appreciate any help and advice,

 

Andrew



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#2 hamluis

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Posted 09 October 2013 - 02:50 PM

I've got an easy solution :)...uninstall whatever it is by AVG thaty seems to cause problems.  It's not like AVG is the best software developer or only software developer in the universe.

 

If you want us to take a look...

 

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

 

Louis



#3 Andrew Chapman

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Posted 09 October 2013 - 04:04 PM

I am not sure I understand. This MiniToolbox looks like something to run on Windows - but I can't get into Windows. Don't I need something running on Linux or somesuch to look at what is going on?

 

Andrew



#4 hamluis

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Posted 09 October 2013 - 04:17 PM

My error, please ignore.

 

I don't use linux tools so you'll have to see what other members suggest :).

 

Louis






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