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Cannot download from IE, Firefox, Chrome, Safari


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3 replies to this topic

#1 natzjay

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Posted 09 October 2013 - 04:31 AM

Hi,

 

I have Chrome, Safari, Firefox and IE and i cannot download anything. Scanned my computer with Malware bytes, Spybot search and destroy and Kaspersky. They detected some malwares and Trojans and removed them but it hasn't sorted the issue.

 

Last night I got an adobe update and after installing that I started having this problem. First it affected Chrome but i was able to download from other browsers but they have all been affected today.

 

Here's the log from Malwarebytes.

 

 

Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org
 
Database version: v2013.10.09.02
 
Windows 7 x86 NTFS
Internet Explorer 8.0.7600.16385
user :: USER-PC [administrator]
 
Protection: Enabled
 
10/9/2013 1:25:21 PM
mbam-log-2013-10-09 (13-25-21).txt
 
Scan type: Full scan (C:\|D:\|E:\|M:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 312448
Time elapsed: 1 hour(s), 7 minute(s), 19 second(s)
 
Memory Processes Detected: 1
C:\ProgramData\BetterSoft\OptimizerPro\OptimizerPro.exe (PUP.Optional.OptimizerPro.A) -> 480 -> Delete on reboot.
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 11
HKCR\AppID\{562B9316-C08A-444A-9482-62080DD851AE} (PUP.Optional.SpeedAnalysis3.A) -> Quarantined and deleted successfully.
HKCR\AppID\{72D89EBF-0C5D-4190-91FD-398E45F1D007} (PUP.Optional.DefaultTab.A) -> Quarantined and deleted successfully.
HKCR\TypeLib\{DCABB943-792E-44C4-9029-ECBEE6265AF9} (PUP.Optional.Smart) -> Quarantined and deleted successfully.
HKCR\Interface\{3408AC0D-510E-4808-8F7B-6B70B1F88534} (PUP.Optional.Smart) -> Quarantined and deleted successfully.
HKCU\Software\funmoodsToolbar (PUP.Optional.FunMoods.A) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\BI (PUP.Optional.FilesFrog.A) -> Quarantined and deleted successfully.
HKCU\Software\Google\Chrome\Extensions\bbjciahceamgodcoidkjpchnokgfpphh (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCU\Software\Google\Chrome\Extensions\cjpglkicenollcignonpgiafdgfeehoj (PUP.FunMoods) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\INSTALLCORE (PUP.Optional.InstallCore.A) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Google\Chrome\Extensions\bbjciahceamgodcoidkjpchnokgfpphh (PUP.Funmoods) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Google\Chrome\Extensions\cjpglkicenollcignonpgiafdgfeehoj (PUP.FunMoods) -> Quarantined and deleted successfully.
 
Registry Values Detected: 4
HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{A4C272EC-ED9E-4ACE-A6F2-9558C7F29EF3} (PUP.Funmoods) -> Data:  -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar|{A4C272EC-ED9E-4ACE-A6F2-9558C7F29EF3} (PUP.Funmoods) -> Data: Funmoods Toolbar -> Quarantined and deleted successfully.
HKCU\Software\BI|ui_path_filesfrog (PUP.Optional.FilesFrog.A) -> Data: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\FilesFrog Update Checker -> Quarantined and deleted successfully.
HKCU\Software\InstallCore|tb (PUP.Optional.InstallCore.A) -> Data: 1K1K1K1T1T1Q1O1UtGyEtH0ItFyB -> Quarantined and deleted successfully.
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 10
C:\ProgramData\Tarma Installer (PUP.Optional.Tarma.A) -> Quarantined and deleted successfully.
C:\ProgramData\Tarma Installer\{361E80BE-388B-4270-BF54-A10C2B756504} (PUP.Optional.Tarma.A) -> Quarantined and deleted successfully.
C:\ProgramData\Tarma Installer\{361E80BE-388B-4270-BF54-A10C2B756504}\Cache (PUP.Optional.Tarma.A) -> Quarantined and deleted successfully.
C:\ProgramData\Tarma Installer\{889DF117-14D1-44EE-9F31-C5FB5D47F68B} (PUP.Optional.Tarma.A) -> Quarantined and deleted successfully.
C:\ProgramData\Tarma Installer\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}\Cache (PUP.Optional.Tarma.A) -> Quarantined and deleted successfully.
C:\ProgramData\BetterSoft\OptimizerPro (PUP.Optional.OptimizerPro.A) -> Delete on reboot.
C:\ProgramData\BetterSoft\OptimizerPro\3036567561 (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.
C:\Users\user\AppData\Roaming\OpenCandy (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.
C:\Users\user\AppData\Roaming\OpenCandy\2C7A6F3AB8EE42BC96B4F211BC20CCD2 (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.
C:\Users\user\AppData\Roaming\OpenCandy\OpenCandy_2C7A6F3AB8EE42BC96B4F211BC20CCD2 (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.
 
Files Detected: 22
C:\Users\user\AppData\Local\Temp\LemurLeap_sm.exe (PUP.Optional.LemurLeap.A) -> Quarantined and deleted successfully.
C:\Users\user\AppData\Local\Temp\UpdateCheckerSetup.exe (PUP.Optional.Somoto.A) -> Quarantined and deleted successfully.
C:\Users\user\AppData\Local\Temp\appshat-distribution.exe (PUP.Optional.Somoto.A) -> Quarantined and deleted successfully.
C:\Users\user\AppData\Local\Temp\ay3erowi79e0cjj5.exe (PUP.Optional.Somoto.A) -> Quarantined and deleted successfully.
C:\Users\user\AppData\Local\Temp\DownloadManager.exe (PUP.Optional.Smart) -> Quarantined and deleted successfully.
C:\Users\user\Desktop\Alcohol 120% v1.9.7 (Build 6221) Multi (ITA) + crack by GEEX\Setup\Alcohol120_trial_1.9.7.6221.exe (Malware.Packer.GenX) -> Quarantined and deleted successfully.
C:\Users\user\Documents\Alcohol 120% v1.9.7 (Build 6221) Multi (ITA) + crack by GEEX\Setup\Alcohol120_trial_1.9.7.6221.exe (Malware.Packer.GenX) -> Quarantined and deleted successfully.
C:\Program Files\Alcohol Soft\Alcohol 120\AutoLoader_AxLaUn.exe (Trojan.ExploitDrop.BV) -> Quarantined and deleted successfully.
C:\Program Files\Alcohol Soft\Alcohol 120\AxLaUn.exe (Trojan.ExploitDrop.BV) -> Quarantined and deleted successfully.
C:\Program Files\RealArcade\Installer\bin\OCSetupHlp.dll (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.
C:\ProgramData\Tarma Installer\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}\Setup.exe (PUP.Optional.Tarma.A) -> Quarantined and deleted successfully.
C:\Users\user\AppData\Local\funmoods.crx (PUP.Funmoods) -> Quarantined and deleted successfully.
C:\Users\user\Local Settings\Application Data\funmoods.crx (PUP.Funmoods) -> Quarantined and deleted successfully.
C:\Windows\Tasks\schedule!3036567561.job (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.
C:\ProgramData\Tarma Installer\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}\Setup.dat (PUP.Optional.Tarma.A) -> Quarantined and deleted successfully.
C:\ProgramData\Tarma Installer\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}\Setup.ico (PUP.Optional.Tarma.A) -> Quarantined and deleted successfully.
C:\ProgramData\Tarma Installer\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}\_Setup.dll (PUP.Optional.Tarma.A) -> Quarantined and deleted successfully.
C:\ProgramData\Tarma Installer\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}\_Setupx.dll (PUP.Optional.Tarma.A) -> Quarantined and deleted successfully.
C:\ProgramData\BetterSoft\OptimizerPro\OptimizerPro.exe (PUP.Optional.OptimizerPro.A) -> Delete on reboot.
C:\ProgramData\BetterSoft\OptimizerPro\3036567561\BITB700.tmp (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.
C:\ProgramData\BetterSoft\OptimizerPro\3036567561\DNLB6C2.tmp (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.
C:\Users\user\AppData\Roaming\OpenCandy\2C7A6F3AB8EE42BC96B4F211BC20CCD2\nitro_pdf_reader2_en_x86_p3v3.exe (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.
 
(end)
 
 


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#2 jntkwx

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Posted 11 October 2013 - 11:32 AM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.


Edited by jntkwx, 11 October 2013 - 11:32 AM.

Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif


#3 jntkwx

jntkwx

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Posted 15 October 2013 - 01:58 PM

natzjay,
 
It has been four days since my last post. Do you still need help?
 
If you do, please follow my previous instructions. :thumbup2:


Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif


#4 jntkwx

jntkwx

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Posted 19 October 2013 - 04:05 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif





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