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please help! Computer is an infected, hijacked mess!


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2 replies to this topic

#1 adamserinm

adamserinm

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Posted 08 October 2013 - 07:28 PM

Need help  please ;) 

Desperately actually...im a freelance writer and my computer doesn't work! arrrrhhhhhh! Thanks in advance! Happily willing to trade copy writing or web content writing if anyone can help me!

thanks a bunch in advance,

erin 

speccy:

http://speccy.piriform.com/results/sIzBJG0w4buEi7ANbYWWoPH

 

DDS

DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 8.0.6001.18702  BrowserJavaVersion: 10.40.2
Run by Anita L. Adams at 17:10:15 on 2013-10-08
.
============== Running Processes ================
.
C:\Program Files\Fingerprint Sensor\AtService.exe
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Kaspersky Lab\Kaspersky PURE 2.0\avp.exe
C:\Program Files\Microsoft\BingBar\SeaPort.EXE
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Broadcom\MgmtAgent\BrcmMgmtAgent.exe
C:\Program Files\Common Files\InfoWatch\CryptoStorage\ProtectedObjectsSrv.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Google\Update\1.3.21.153\GoogleCrashHandler.exe
C:\Program Files\Java\jre7\bin\jqs.exe
C:\Program Files\Secunia\PSI\PSIA.exe
C:\Documents and Settings\All Users\Application Data\Skype\Toolbars\Skype C2C Service\c2c_service.exe
C:\Program Files\Wave Systems Corp\Trusted Drive Manager\TdmService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Secunia\PSI\sua.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\WINDOWS\system32\AESTFltr.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Kaspersky Lab\Kaspersky PURE 2.0\avp.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Documents and Settings\Anita L. Adams\Application Data\DirectLife\ALconnect\ALconnect.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Speccy\Speccy.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\WINDOWS\system32\SearchFilterHost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\svchost.exe -k imgsvc
.
============== Pseudo HJT Report ===============
 
Attach:
.
uStart Page = hxxp://www.google.com
uSearch Page = hxxp://www.live.com
mStart Page = about:blank
uInternet Connection Wizard,ShellNext = hxxp://www.islandsoftwareco.com/
.
==== Installed Programs ======================
.
32 Bit HP CIO Components Installer
7-Zip 9.20
Acrobat.com
ActiveLink Connect
AIO_Scan
All Day Battery Life Configuration
Apple Application Support
Apple Mobile Device Support
Apple Software Update
AuthenTec Fingerprint System
Bing Bar
BioAPI Framework
biolsp patch
Bonjour
Broadcom Management Programs
Broadcom TPM Driver Installer
BufferChm
Byki
Byki Express
C4600
C7200
C7200_doccd
c7200_Help
Choice Guard
Compatibility Pack for the 2007 Office system
Copy
DCP32MMWrapper
Dell Control Point
Dell ControlPoint Security Manager
Dell ControlPoint System Manager
Dell Embassy Trust Suite by Wave Systems
Dell Security Device Driver Pack
Dell Touchpad
Destination Component
DeviceDiscovery
DeviceManagementQFolder
DocProc
DocProcQFolder
Document Manager Lite
EMBASSY Security Center
EMBASSY Security Setup
ESC Home Page Plugin
Fax
Gemalto
Google Chrome
Google Drive
Google Earth
GPBaseService2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2570791)
Hotfix for Windows XP (KB2633952)
Hotfix for Windows XP (KB2756822)
Hotfix for Windows XP (KB2779562)
Hotfix for Windows XP (KB915800-v4)
Hotfix for Windows XP (KB932716-v2)
Hotfix for Windows XP (KB945436)
Hotfix for Windows XP (KB949764)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB953955)
Hotfix for Windows XP (KB954434)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB954708)
Hotfix for Windows XP (KB958347)
Hotfix for Windows XP (KB959252)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
HP Imaging Device Functions 12.0
HP OCR Software 9.0
HP Officejet Pro 8500 A910 Basic Device Software
HP Officejet Pro 8500 A910 Help
HP Officejet Pro 8500 A910 Product Improvement Study
HP Photosmart C4600 All-In-One Driver Software 12.0 Rel .5
HP Photosmart Essential 3.5
HP Smart Web Printing 4.60
HP Solution Center 13.0
HP Update
HP_Network_UserGuide
HPDiagnosticAlert
HPPhotoSmartDiscLabelContent1
HPPhotosmartEssential
HPProductAssistant
HPSSupply
I.R.I.S. OCR
Intel® Graphics Media Accelerator Driver
Intel® Matrix Storage Manager
iTunes
Java 7 Update 40
Java Auto Updater
Junk Mail filter update
Kaspersky PURE 2.0
Marketsplash Shortcuts
Massage Office Professional
Massage Office Professional V3
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 1.1 Security Update (KB2833941)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Application Error Reporting
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9
Microsoft Office XP Standard for Students and Teachers
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft User-Mode Driver Framework Feature Pack 1.9
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319
Microsoft Web Publishing Wizard 1.52
Microsoft WinUsb 1.0
MSVCRT
MSVCSetup
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6.0 Parser (KB933579)
Network
NOOK for PC
NTRU TCG Software Stack
PanoStandAlone
PowerDVD
Preboot Manager
Private Information Manager
PS_AIO_02_ProductContext
PS_AIO_02_Software
PS_AIO_02_Software_min
PS_AIO_05_C4600_Software_Min
QuickTime
Scan
Secunia PSI (3.0.0.7011)
Secure Update
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
 

Attached Files



BC AdBot (Login to Remove)

 


#2 nasdaq

nasdaq

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Posted 12 October 2013 - 08:27 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

--RogueKiller--
  • Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.
===

Please download ComboFix from one of these locations:
Link 1
Link 2
IMPORTANT !!! Save ComboFix.exe to your Desktop
  • Disable your Anti-Virus and Anti-Spyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  • Some Rookit infection may damage your boot sector. The Windows Recovery Console may be needed to restore it. Do not bypass this installation. You may regret it.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
RcAuto1.gif
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
whatnext.png
Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Note: If you have difficulty properly disabling your protection programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Do not mouse click ComboFix's window while it's running. That may cause it to stall

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Please paste the logs in your next reply, DO NOT ATTACH THEM

Let me know what problem persists.

p.s.
The Images that you have attached are too small and cannot be viewed correctly.
Please post the error message is still happening after these scans.

#3 nasdaq

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Posted 18 October 2013 - 08:56 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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