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Primary Drive Names Switched in Win 7


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#1 MerkinBill

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Posted 08 October 2013 - 09:55 AM

Good day!

 

I had a friend ask if I could look at her Dell laptop. (It's not in front of me at the moment, so I can't give you more than the fact that it's a Dell. I'll add that info later tonight, if need be.) She's complaining that she's getting error messages telling her the disk is getting full. She also stated that her ex was also using it and may have picked up a virus.

 

I log in with her password and, after a few minutes of poking around, I notice that the drive letters have been switched. Recovery is listed as C: and the OS is D: This explains why the drive considers itself full. Another error message is claiming that it is an illegal copy of Windows 7, but I think this is also due to the drive confusion. It also won't connect to my WiFi signal, so I'll need to download any necessary files onto a flash drive before I can run them.

 

I must admit that I pick up on computer problems fairly quickly and can follow instructions without issue, but have no formal or even complete knowledge of computers. I can typically get by and fix things, but this is beyond me. I also am fairly new to 7, so am still picking up the basics.

 

Barring a virus causing the issue, is there any easy way to switch the drive letters back to their proper sectors while the OS is loaded? I don't think it is anything more than that.

 

As stated, I will gather more information (Model, Explorer screenshots, and anything else requested.) and add it in tonight.

 

Thanks much, in advance.

Bill



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#2 hamluis

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Posted 08 October 2013 - 10:23 AM

Well...it's impossible to boot into Windows...and see it reflected as anything other than C:. Even on a system with muliple copies/versions of Windows...the one booted into at any given moment will be seen as C:.

 

The only way that it can appear to be listed as C:...involve multiboot systems, OEM systems, and botched install efforts.

 

An OEM system (e.g., laptop) typically may install the boot files and/or recovery files in a hidden partition.  Looking at Windows via Disk Management or other sources may reflect this hidden partition as C:, with Windows partition as D:...but booting into Windows and using My Computer reflects the Windows partition as C:.  That's just the way Windows is set up to work.

 

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

 

Louis



#3 MerkinBill

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Posted 08 October 2013 - 09:20 PM

Louis,

 

Speccy Result: http://speccy.piriform.com/results/3vEZuAesFOuFzYOjPVWfoFI

 

MiniToolBox Result:

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Madonna (administrator) on 08-10-2013 at 22:01:56
Running from "C:\Users\Madonna\Desktop"
Microsoft Windows 7 Home Premium   (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/18/2013 01:35:00 AM) (Source: Application Error) (User: )
Description: Windows cannot access the file  for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program RCDMENU.EXE because of this error.
 
Program: RCDMENU.EXE
File: 
 
The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
- It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.
 
Additional Data
Error value: C0000012
Disk type: 0
 
Error: (03/18/2013 01:34:58 AM) (Source: Application Error) (User: )
Description: Faulting application name: RCDMENU.EXE, version: 0.0.0.0, time stamp: 0x489888ac
Faulting module name: RCDMENU.EXE, version: 0.0.0.0, time stamp: 0x489888ac
Exception code: 0xc0000006
Fault offset: 0x0011b0aa
Faulting process id: 0x874
Faulting application start time: 0xRCDMENU.EXE0
Faulting application path: RCDMENU.EXE1
Faulting module path: RCDMENU.EXE2
Report Id: RCDMENU.EXE3
 
Error: (03/18/2013 01:34:47 AM) (Source: Application Error) (User: )
Description: Windows cannot access the file  for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program RCDMENU.EXE because of this error.
 
Program: RCDMENU.EXE
File: 
 
The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
- It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.
 
Additional Data
Error value: C0000012
Disk type: 0
 
Error: (03/18/2013 01:34:43 AM) (Source: Application Error) (User: )
Description: Faulting application name: RCDMENU.EXE, version: 0.0.0.0, time stamp: 0x489888ac
Faulting module name: RCDMENU.EXE, version: 0.0.0.0, time stamp: 0x489888ac
Exception code: 0xc0000006
Fault offset: 0x0011b0aa
Faulting process id: 0x874
Faulting application start time: 0xRCDMENU.EXE0
Faulting application path: RCDMENU.EXE1
Faulting module path: RCDMENU.EXE2
Report Id: RCDMENU.EXE3
 
Error: (03/17/2013 05:32:34 PM) (Source: Dell - System Update) (User: Madonna-PC)
Description: Update failed
Package: Setup.exe
Description: 
Previous version: NA, New version: 
Log file: C:\Dell\UpdatePackage\log\bcmwl.log
Exit code: 111
 
Error: (03/17/2013 05:32:04 PM) (Source: Dell - System Update) (User: Madonna-PC)
Description: Update failed
Package: Setup.exe
Description: 
Previous version: NA, New version: 
Log file: C:\Dell\UpdatePackage\log\bcmwl.log
Exit code: 111
 
Error: (03/17/2013 05:25:54 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
 
System errors:
=============
Error: (10/08/2013 10:00:55 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (10/08/2013 10:00:54 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (10/08/2013 10:00:54 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (10/08/2013 10:00:53 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (10/08/2013 10:00:53 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (05/24/2013 05:43:27 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}
 
Error: (03/17/2013 05:38:32 PM) (Source: Microsoft-Windows-Diagnostics-Networking) (User: NT AUTHORITY)
Description: An error occurred. The Network Diagnostics Framework failed to complete the repair phase of operation. A Windows Error Report was generated. [2147942487]
 
 
Microsoft Office Sessions:
=========================
Error: (03/18/2013 01:35:00 AM) (Source: Application Error)(User: )
Description: RCDMENU.EXEC00000120
 
Error: (03/18/2013 01:34:58 AM) (Source: Application Error)(User: )
Description: RCDMENU.EXE0.0.0.0489888acRCDMENU.EXE0.0.0.0489888acc00000060011b0aa87401ce23541d071f42E:\RCDMENU.EXEE:\RCDMENU.EXE9218f8b7-8f8d-11e2-a46d-bfb0c2ebbe50
 
Error: (03/18/2013 01:34:47 AM) (Source: Application Error)(User: )
Description: RCDMENU.EXEC00000120
 
Error: (03/18/2013 01:34:43 AM) (Source: Application Error)(User: )
Description: RCDMENU.EXE0.0.0.0489888acRCDMENU.EXE0.0.0.0489888acc00000060011b0aa87401ce23541d071f42E:\RCDMENU.EXEE:\RCDMENU.EXE88f0baae-8f8d-11e2-a46d-bfb0c2ebbe50
 
Error: (03/17/2013 05:32:34 PM) (Source: Dell - System Update)(User: Madonna-PC)
Description: Update failed
Package: Setup.exe
Description: 
Previous version: NA, New version: 
Log file: C:\Dell\UpdatePackage\log\bcmwl.log
Exit code: 111
 
Error: (03/17/2013 05:32:04 PM) (Source: Dell - System Update)(User: Madonna-PC)
Description: Update failed
Package: Setup.exe
Description: 
Previous version: NA, New version: 
Log file: C:\Dell\UpdatePackage\log\bcmwl.log
Exit code: 111
 
Error: (03/17/2013 05:25:54 PM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.Common-Controls,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"D:\Windows\regedit.exe
 
 
=========================== Installed Programs ============================
 
AMD USB Filter Driver (Version: 1.0.15.94)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.29)
Dell Resource CD (Version: 1.00.0000)
Dell Touchpad (Version: 7.1007.101.202)
Dell Wireless Driver Installation (Version: 8.0)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30109)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 17%
Total physical RAM: 2811.84 MB
Available physical RAM: 2328.53 MB
Total Pagefile: 5621.96 MB
Available Pagefile: 5123.09 MB
Total Virtual: 2047.88 MB
Available Virtual: 1937.45 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Recovery) (Fixed) (Total:14.65 GB) (Free:0.05 GB) NTFS
2 Drive d: (OS) (Fixed) (Total:283.34 GB) (Free:233.3 GB) NTFS
3 Drive e: (SIMPSONS_SEASON5_DISC2) (CDROM) (Total:7.75 GB) (Free:0 GB) UDF
4 Drive f: (HP-BH-8G) (Removable) (Total:7.55 GB) (Free:7.55 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\MADONNA-PC
 
Administrator            Guest                    Madonna                  
 
 
**** End of log ****
 
Out of curiosity, Do you think I could remove the drive, connect it to my Tower and use my Windows 7 to change the drive letters?
 
Thanks for your time.
Bill


#4 hamluis

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Posted 09 October 2013 - 09:19 AM

I see...

 

Dell system, which means nonstandard boot.

 

System errors:
=============
Error: (10/08/2013 10:00:55 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (10/08/2013 10:00:54 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (10/08/2013 10:00:54 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (10/08/2013 10:00:53 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (10/08/2013 10:00:53 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
I believe these errors refer to a USB-connected drive, not the hard drive.  But topic will be moved to Internal Hardware where the more knowledgeable can weigh in.

 

Hard Drives:        WDC WD3200BEVT-75A23T0 ATA Device        Manufacturer: Western Digital

Business Unit/Brand: Mobile/WD Scorpio          Serial Number: WD-WXG1EC0PWA62
Capacity: 298 GB          Real size: 320,072,933,376 bytes            RAID Type: None
 
S.M.A.R.T
Status: Good
Temperature: 34 °C
Temperature Range: OK (less than 50 °C)
01 Read Error Rate:                                  200 (200) Data 0000000006
03 Spin-Up Time:                                       151 (148) Data 0000000580
04 Start/Stop Count:                                   099 (099) Data 00000004BD
05 Reallocated Sectors Count:      200 (200) Data 0000000000
07 Seek Error Rate:                       100 (253) Data 0000000000
09 Power-On Hours (POH):            100 (100) Data 00000002C1
0A Spin Retry Count:                     100 (100) Data 0000000000
0B Recalibration Retries:               100 (100) Data 0000000000
0C Device Power Cycle Count:             099 (099) Data 00000004BB
BF G-sense error rate:                         001 (001) Data 0000001124
C0 Power-off Retract Count:                200 (200) Data 000000008B
C1 Load/Unload Cycle Count:              194 (194) Data 0000005069
C2 Temperature:                                  109 (094) Data 0000000022
C4 Reallocation Event Count:                                        200 (200) Data 0000000000
C5 Current Pending Sector Count:                                200 (200) Data 0000000001
C6 Uncorrectable Sector Count:                                    100 (253) Data 0000000000   
C7 UltraDMA CRC Error Count:                                     200 (200) Data 0000000000
C8 Write Error Rate / Multi-Zone Error Rate:                         100 (253) Data 0000000000
F0 Head Flying Hours:                                                            100 (100) Data 00000002B4
F1 Total LBAs Written:                           200 (200) Data 007730E64B
F2 Total LBAs Read:                              200 (200) Data 004B1708B0
FE Free Fall Protection:                         200 (200) Data 0000000000
 
Partition 0
Partition ID: 
Disk #0, Partition #0
Size: 
100 MB
 
Partition 1
Partition ID: Disk #0, Partition #1
Disk Letter: C:
File System: NTFS
Volume Serial Number: 703779F2
Size: 14.6 GB
Used Space: 14.6 GB (100%)
Free Space: 33 MB (0%)
 
Partition 2
Partition ID: Disk #0, Partition #2
Disk Letter: D:
File System: NTFS
Volume Serial Number: 7C4E86D4
Size: 283 GB
Used Space: 50 GB (18%)
Free Space: 233 GB (82%)
 
We need verification of the hard drive status before going further.
 
Louis
 

 



#5 MerkinBill

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Posted 09 October 2013 - 10:20 AM

Is that something I need to do?



#6 hamluis

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Posted 09 October 2013 - 10:42 AM

No :), I have moved topic and now we wait until those more intelligent than I...take pity on our plight and give us their interpretation of your errors and the SMART data.

 

Louis



#7 MerkinBill

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Posted 27 October 2013 - 09:18 PM

Since this is new for me, how do I know when someone's done interpreting?



#8 hamluis

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Posted 31 October 2013 - 04:52 PM

They will post, sorry for the delay.  I'll ask someone to take a look.

 

Louis



#9 slgrieb

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Posted 01 November 2013 - 03:34 PM

Hello, MerkinBill! You've posted a really interesting thread, and it hasn't gotten the attention it should. Well, we are all volunteers here, and it's a busy forum, so stuff gets overlooked.

 

Both Dell and HP are notorious for installing hard drive based recovery systems that often use the C:\ drive as the recovery drive. It's often labeled as C:\MiniNT or something similar. Usually, this is invisible to the operating system; that means you generally have what appears to be a single C:\ drive in Windows even though it is partitioned.

 

So, did the computer originally have Windows 7 installed, or was it an upgrade? Where you generally run into problems with drive letter assignments is after an upgrade of Windows, since the installation program defaults to an installation on the C:\ drive and bypasses the script that HP and Dell use to hide the recovery partition.

 

My biggest concern is that you have a lot or errors on this drive which suggests it could be failing. In any case my recommendation would be that you backup any important data on the computer, then nuke the machine and start fresh. If you have an upgrade copy of Windows 7, I would use it to do a clean installation of the operating system and delete any existing partitions. Otherwise, I'd do a data backup, and run Dell's recovery utility.


Yes, Mr. Death... I'll play you a game! But not CHESS !!! BAH... FOOEY! My game is... 
WIFFLEBALL!

 


#10 MerkinBill

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Posted 20 November 2013 - 04:45 PM

No worries, sir. My question was from ignorance, not impatience. I have been swamped with a bi-annual headache at work, hence my delay in responding.

 

I spoke to the woman who owns the laptop. She does not think she has the disks for the computer. It is labeled as having come with Win7 installed, however. If this is no help, I will have to take your suggestion and run the Recovery Utility and hope for the best. As it stands now, she can't use it anyway, so I am trying to save her the expense of a professional repair shop, if at all possible.

 

I am tech-savvy enough to follow directions for repairs or changes, but not to attempt these fixes on my own. I appreciate your site and your assistance. It's the first place I go whenever I have a question or problem. Thanks.



#11 slgrieb

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Posted 20 November 2013 - 06:07 PM

No worries, sir. My question was from ignorance, not impatience. I have been swamped with a bi-annual headache at work, hence my delay in responding.

 

I spoke to the woman who owns the laptop. She does not think she has the disks for the computer. It is labeled as having come with Win7 installed, however. If this is no help, I will have to take your suggestion and run the Recovery Utility and hope for the best. As it stands now, she can't use it anyway, so I am trying to save her the expense of a professional repair shop, if at all possible.

 

I am tech-savvy enough to follow directions for repairs or changes, but not to attempt these fixes on my own. I appreciate your site and your assistance. It's the first place I go whenever I have a question or problem. Thanks.

Dell should be able to supply disks for her at a nominal charge. I haven't done this for a Dell lately, but HP typically sells a set of recovery disks for something like $14. So, I'd still back up data files, and plan for a drive that is about to crap out. Drives are cheap, while data is valuable. I'm still unsure about why the recovery partition should show as the C: drive: hence my question about a Win7 upgrade.


Yes, Mr. Death... I'll play you a game! But not CHESS !!! BAH... FOOEY! My game is... 
WIFFLEBALL!

 





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