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Program Not Recognized by Computer, Tho it is There


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#1 SemiSavvy

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Posted 07 October 2013 - 10:46 PM

Ahh, my oddysey continues.  Brief recap:  did clean re-install of Windows 7.  All okay briefly.  Then Mozilla Firefox would not start because of a profile error, which dc3 on this forum corrected for me by steering me to correct fix.  Now I have attempted to get my Office 2010 working.  Since it did not show up on my list of programs, went to Microsoft to download the program again; reinstalled it. 

 

Yet, now it is nowhere to be seen in my Programs list or in any desktop shortcut.  Sigh.

 

I am running a Sony Vaio Desktop all-in-one with a 2.50 ghz Intel Core i7, 256KB primary memory cache, 1024 KB secondary memory cache, and 8192 KB tertiary memory cache, 64-bit, running Windows 7 Home Premium (x64) Service Pack 1 with 2484.67 Gigabytes Usable hard drive capacity and 1435.34 Gigabytes free hard drive space.


Edited by SemiSavvy, 07 October 2013 - 11:07 PM.


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#2 hamluis

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Posted 08 October 2013 - 07:43 AM

What's the link that you downloaded from, please?

 

Louis



#3 SemiSavvy

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Posted 08 October 2013 - 12:36 PM

Here's the actual download link:  Microsoft Office 2010   www.downloader.aspx20.downloadoffice2010.microsoft.com/usa?local=true&receipt_=id31 which I got to from Microsoft Home Page | Devices and Services.



#4 hamluis

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Posted 08 October 2013 - 02:48 PM

Neither of those links yields a 2010 Office download for me.

 

In any case...if you have a legal version of Office with key....simply reinstall it.

 

Louis



#5 SemiSavvy

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Posted 08 October 2013 - 03:25 PM

That may be because it took my product key being entered to prompt the download.  I have downloaded and reinstalled with my product key.  That's where I started with my question of the program not being recognized in my Programs list or shortcuts.

 

Any ideas?

 

Thanks,



#6 hamluis

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Posted 08 October 2013 - 05:42 PM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

 

Louis



#7 SemiSavvy

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Posted 08 October 2013 - 06:42 PM

Here is Mini Toolbox result file: 

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Marge (administrator) on 08-10-2013 at 16:34:57
Running from "C:\Users\Marge\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

 

And, the snapshot:

 

http://speccy.piriform.com/results/qdgFj7EbZk2CsARtTDvmVG6

Application errors:
==================
Error: (10/08/2013 04:00:45 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/08/2013 02:28:03 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 0x4eeb033f
Exception code: 0x40000015
Fault offset: 0x000000000002a84e
Faulting process id: 0xa18
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3

Error: (10/08/2013 07:01:20 AM) (Source: Windows Search Service) (User: )
Description: The protocol handler Mapi cannot be loaded. Error description: Access is denied.  (HRESULT : 0x80070005).

Error: (10/07/2013 08:20:08 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/07/2013 07:35:15 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/07/2013 07:27:33 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/07/2013 04:30:33 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/07/2013 11:10:37 AM) (Source: Application Hang) (User: )
Description: The program Au_.exe version 1.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1b78

Start Time: 01cec386f56c4138

Termination Time: 0

Application Path: C:\Users\Marge\AppData\Local\Temp\~nsu.tmp\Au_.exe

Report Id:

Error: (10/07/2013 10:39:50 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/06/2013 09:14:48 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (10/08/2013 04:04:03 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (120000 milliseconds) while waiting for the Roxio Upnp Server 10 service to connect.

Error: (10/07/2013 08:22:19 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (120000 milliseconds) while waiting for the Roxio Upnp Server 10 service to connect.

Error: (10/07/2013 04:34:44 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (120000 milliseconds) while waiting for the Roxio Upnp Server 10 service to connect.

Error: (10/07/2013 10:43:04 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (120000 milliseconds) while waiting for the Roxio Upnp Server 10 service to connect.

Error: (10/06/2013 09:20:15 PM) (Source: Service Control Manager) (User: )
Description: The VAIO Care Performance Service service hung on starting.

Error: (10/06/2013 09:18:10 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (120000 milliseconds) while waiting for the Roxio Upnp Server 10 service to connect.

Error: (10/06/2013 08:55:40 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (120000 milliseconds) while waiting for the Roxio Upnp Server 10 service to connect.

Error: (10/06/2013 06:29:36 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service hung on starting.

Error: (10/06/2013 06:26:00 PM) (Source: Service Control Manager) (User: )
Description: The VAIO Care Performance Service service hung on starting.

Error: (10/06/2013 06:23:54 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (120000 milliseconds) while waiting for the Roxio Upnp Server 10 service to connect.


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

2007 Microsoft Office system (Version: 12.0.4518.1014)
ACID Music Studio 8.0 (Version: 8.0.178)
Adobe Flash Player 11 ActiveX (Version: 11.8.800.175)
Adobe Flash Player 11 Plugin (Version: 11.8.800.168)
Adobe Reader XI (11.0.04) (Version: 11.0.04)
Amazon Kindle
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
Application Manager for VAIO
ArcSoft Family Paint 3D (Version: 1.0.101)
ArcSoft Magic-i Visual Effects 2 (Version: 2.0.149)
ArcSoft WebCam Companion 4 (Version: 4.0.444)
ArcSoft WebCam Message Board (Version: 1.1.84)
Atheros WiFi Driver Installation (Version: 3.0)
AVerMedia MiniCard TV Tuner 1.1.64.50 (Version: 1.1.64.50)
Backup Gallery - 1  (Version: 1.0.0.25)
Best Removal Tool
Bluetooth Win7 Suite (64) (Version: 7.3.0.110)
Bonjour (Version: 3.0.0.10)
Canon MX880 series MP Drivers
CCleaner (Version: 4.06)
Contrôle ActiveX Windows Live Mesh pour connexions à distance (Version: 15.4.5722.2)
Corel WinDVD (Version: 10.0.6.162)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dolby Home Theater v4 (Version: 7.2.7000.6)
Driver Magician 3.9
Evernote v. 4.4 (Version: 4.4.0.4848)
Galerie de photos Windows Live (Version: 15.4.3502.0922)
GoToMyPC (Version: 8.0.943)
iCloud (Version: 3.0.2.163)
Intel® Identity Protection Technology 1.1.2.0 (Version: 1.1.2.0)
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Rapid Storage Technology (Version: 10.1.2.1004)
iTunes (Version: 11.1.1.11)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 26 (64-bit) (Version: 6.0.260)
Java™ 6 Update 26 (Version: 6.0.260)
Junk Mail filter update (Version: 15.4.3502.0922)
Keyboard Shortcuts (Version: 1.0.7.07110)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Media Gallery (Version: 1.5.0.17250)
Media Go (Version: 1.7.254)
Memeo AutoSync
Memeo Instant Backup (Version: 4.60.0.7955)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.4518.1014)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Hybrid 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server Compact 3.5 SP2 ENU (Version: 3.5.8080.0)
Microsoft Touch Pack for Windows 7 (Version: 1.0.40517.00)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft XNA Framework Redistributable 3.0 (Version: 3.0.11010.0)
Mozilla Firefox 24.0 (x86 en-US) (Version: 24.0)
Mozilla Maintenance Service (Version: 24.0)
Mozilla Thunderbird 24.0 (x86 en-US) (Version: 24.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT Redists (Version: 1.0)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
NextWindow DesktopTouch Driver Package (Version: 1.1.014)
Norton Internet Security (Version: 21.0.2.1)
NVIDIA 3D Vision Driver 269.70 (Version: 269.70)
NVIDIA 3D Vision Video Player (Version: 1.6.9)
NVIDIA Control Panel 269.70 (Version: 269.70)
NVIDIA Graphics Driver 269.70 (Version: 269.70)
NVIDIA Guard Service 1.3 (Version: 1.3)
NVIDIA HD Audio Driver 1.3.18.0 (Version: 1.3.18.0)
NVIDIA Install Application (Version: 2.1002.109.718)
NVIDIA PhysX (Version: 9.11.1111)
NVIDIA PhysX System Software 269.70 (Version: 269.70)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.12.6970)
Oasis2Service (Version: 1.0.4)
OOBE (Version: 11.3.1.6)
PlayReady PC Runtime amd64 (Version: 1.3.0)
PlayStation®Network Downloader (Version: 2.05.00710)
PlayStation®Store (Version: 4.1.8.11883)
PMB (Version: 5.6.01.03300)
PMB VAIO Edition Plug-in (Version: 1.5.10.05300)
PMB VAIO Edition Plug-in (Version: 1.6.00.06010)
Qualcomm Atheros Direct Connect (Version: 3.0)
Quick Web Access (Version: 1.4.6.10)
Realtek High Definition Audio Driver (Version: 6.0.1.6383)
Remote Keyboard (Version: 1.1.1.07060)
Remote Play with PlayStation 3 (Version: 1.1.0.15072)
Renesas Electronics USB 3.0 Host Controller Driver (Version: 2.0.32.0)
RoboForm 7-9-2-5 (All Users) (Version: 7-9-2-5)
Roxio Central Audio (Version: 3.8.0)
Roxio Central Copy (Version: 3.8.0)
Roxio Central Core (Version: 3.8.0)
Roxio Central Data (Version: 3.8.0)
Roxio Central Tools (Version: 3.8.0)
Roxio Easy Media Creator 10 LJ (Version: 10.3)
Roxio Easy Media Creator Home (Version: 10.3.351)
Seagate Dashboard (Version: 1.1.0.1554)
Skype™ 5.10 (Version: 5.10.116)
Sony Corporation (Version: 1.0.0)
Sound Forge Audio Studio 10.0 (Version: 10.0.153)
SSLx64 (Version: 1.0.0)
SSLx86 (Version: 1.0.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553157) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589370) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760758) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
V3DPX86 (Version: 1.0.0)
VAIO - Media Gallery (Version: 1.5.0.18100)
VAIO - PMB VAIO Edition Guide (Version: 1.6.00.06030)
VAIO - PMB VAIO Edition Plug-in (Version: 1.6.01.06110)
VAIO - Remote Keyboard (Version: 1.1.0.07060)
VAIO - Remote Play with PlayStation®3 (Version: 1.1.0.15072)
VAIO - Xperia Link (Version: 1.1.1.03270)
VAIO 3D Portal (Version: 1.1.0.06240)
VAIO Care (Version: 7.0.1.08040)
VAIO Control Center (Version: 5.0.0.07070)
VAIO Data Restore Tool (Version: 1.7.0.05270)
VAIO Easy Connect (Version: 1.1.2.01120)
VAIO Gate (Version: 2.4.2.02200)
VAIO Gate Default (Version: 2.5.0.07080)
VAIO Help and Support (Version: 15.00.0719)
VAIO Improvement (Version: 1.1.0.06030)
VAIO Manual (Version: 1.4.0.05310)
VAIO Messenger (Version: 2.0.550.0)
VAIO Sample Contents (Version: 1.4.0.09010)
VAIO Satisfaction Survey. (Version: 3.0)
VAIO Smart Network (Version: 3.8.0.08120)
VAIO Touch Portal (Version: 1.1.0.06160)
VAIO Transfer Support (Version: 1.4.0.14230)
VAIO Update (Version: 5.5.2.11070)
VAIO Update Merge Module x64 (Version: 5.5.06290)
VAIO Update Merge Module x64 (Version: 5.6.10270)
VCCx64 (Version: 1.0.0)
VCCx86 (Version: 1.0.0)
VD64Inst (Version: 1.00.0000)
Vegas Movie Studio HD Platinum 10.0 (Version: 10.0.179)
VGClientX64 (Version: 1.0.0)
VGClientX86 (Version: 1.0.0)
VHD (Version: 1.0.0)
VIPAccess (Version: 2.0.1.91)
VIx64 (Version: 1.0.0)
VIx86 (Version: 1.0.0)
VPMx64 (Version: 1.0.0)
VSNx64 (Version: 1.0.0)
VSNx86 (Version: 1.0.0)
VTPX86 (Version: 1.0.0)
VWSTx86 (Version: 1.0.0)
WeatherBug® (Version: 10.0.4.13)
Windows Driver Package - Citrix Systems monblanking Citrix Driver  (06/27/2012 6.3.0.48) (Version: 06/27/2012 6.3.0.48)
Windows Live (Version: 15.4.3502.0922)

 

Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
XperiaLinkx86 (Version: 1.0.0)

========================= Memory info: ===================================

Percentage of memory in use: 48%
Total physical RAM: 8173.23 MB
Available physical RAM: 4247.07 MB
Total Pagefile: 16344.65 MB
Available Pagefile: 12163.01 MB
Total Virtual: 4095.88 MB
Available Virtual: 3967.51 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:916.76 GB) (Free:701.37 GB) NTFS
2 Drive d: (OFFICE12) (CDROM) (Total:0.4 GB) (Free:0 GB) CDFS
3 Drive e: (Mirror Image Drive) (Fixed) (Total:1397.26 GB) (Free:292.05 GB) NTFS

========================= Users: ========================================

User accounts for \\MARGE-VAIO

Administrator            Guest                    Marge                    


**** End of log ****
 



#8 hamluis

hamluis

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  • Gender:Male
  • Location:Killeen, TX
  • Local time:11:19 PM

Posted 09 October 2013 - 08:39 AM

Windows install date of 3 Oct 2013.

 

There are installed security updates for Office 2007 and Office 2010...and there are 3 stopped services relating to some version of Office...all appear to be valid.

 

There is no problem having 2 versions of Office installed at same time...been there, done that with no problems.

 

I'd have to guess that one or both installs are corrupt...and I would uninstall each and then reinstall/update for SPs, update for security updates.

 

Louis

 



#9 SemiSavvy

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Posted 09 October 2013 - 01:06 PM

Thanks, Louis. 

 

I had kind of figured that out myself after looking at the data I sent you.  I have been removing every vestige of both Office 2007 and Office 2010 as well as security updates, etc. related to them.  After that I will do a clean reinstall once more as you suggest.

 

In the meantime, is there any way to remove the snapshot I posted in an earlier post?  After looking at that, I am very uncomfortable with having that level of info available in a public forum.  I've tried to go back and delete, but it won't let me.  Should I be concerned?

 

Marge



#10 hamluis

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Posted 09 October 2013 - 02:15 PM

There's nothing in a snapshot for anyone to be concerned about or develop paranois :) over.

 

All of the information reflected relates to Windows and system architecture, nothing that can even be construed as "personal".

 

The snapshot is one thing...if you look at the Speccy program data that is displayed on your system (not in the snapshot), you will see that Windows license data is reflected under the O/S heading.  That data is not reflected in the snapshot.

 

Think of it this way...when you take your auto in for a suspected problem, the first thing they do is get a description and then do an inspection of the car.  A snapshot is nothing but an inspection you provide...in an effort to give those trying to help on a system they cannot see, touch, etc.  You never cared about that data before it was requested, why create a worry about it now that it's been of value?

 

It's only of value to those who can somehow interpret it and draw conclusions...I don't see how it could ever be worth being concerned over.

 

Louis



#11 SemiSavvy

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Posted 09 October 2013 - 04:53 PM

Thanks, Louis.  I totally understand the value of the data and how it is necessary for you or anyone on this forum to be able to troubleshoot.  What concerned me was the listing of things like IP addresses, etc.  So what I conclude from your post, though, is that the snapshot just captures the system overview, and does not display the drill down into the system.  So, no problem.

 

As always, I am grateful for your expertise and help.  Thanks.  :thumbup2:



#12 hamluis

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Posted 09 October 2013 - 05:36 PM

FWIW:  IP addresses...I don't think that many person understand just what an IP address is or exactly what it identifies.  An IP address is no more "private" than the information in a telephone directory, in fact it is far less able to be linked to any given individual.  And, since most of us DHCP...the only information that can be consistenly obtained via monitoring IPs...relates only to those who use static IPs.

 

"IP addresses can be either static or dynamic. Static IP addresses never change. They serve as a permanent Internet address and provide a simple and reliable way for remote computers to contact you. Static IP addresses reveal such information as the continent, country, region, and city in which a computer is located; the ISP (Internet Service Provider) that services that particular computer; and such technical information as the precise latitude and longitude of the country, as well as the locale, of the computer. Many websites provide IP address look-up services to their visitors, free of charge. If you're curious about your own IP address, you can locate these websites by performing a Google search.

 

Dynamic IP addresses are temporary and are assigned each time a computer accesses the Internet. They are, in effect, borrowed from a pool of IP addresses that are shared among various computers. Since a limited number of static IP addresses are available, many ISPs reserve a portion of their assigned addresses for sharing among their subscribers in this way. This lowers costs and allows them to service far more subscribers than they otherwise could.

 

Static IP addresses are generally preferable for such uses as VOIP (Voice over Internet Protocol), online gaming, or any other purpose where users need to make it easy for other computers to locate and connect to them. Easy access can also be facilitated when using a dynamic IP address through the use of a dynamic DNS service, which enables other computers to find you even though you may be using a temporary, one-time IP address. This often entails an extra charge, however, so check with your ISP.

Static IP addresses are considered somewhat less secure than dynamic IP addresses, since they are easier to track for data mining purposes. However, following safe Internet practices can help mitigate this potential problem and keep your computer secure no matter what type of IP address you use."

 

Above info from http://whatismyipaddress.com/ip-address .

 

I can get more "personal" information from using the phone book...or Whois...or even just doing a general search...than any IP address using DHCP can ever lead to, IMO.

 

It's been my experience that often times...those using the Internet...don't really have a solid understanding of just what is going on and how it all occurs.  That includes me, but I believe I know/understand enough to never waste one second of time worrying that someone has access to my changing IP address or the IP address of my Internet Service Provider.  There are enough valid items in my life to be concerned about...without creating worries about that which doesn't merit my time...that's my perspective on IP addresses :).

 

Louis



#13 SemiSavvy

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Posted 09 October 2013 - 06:42 PM

Point taken!

 

Back to my problem.  After removing every vestige of both Office 2007 and Office 2010 (including security patches, registry entries, stray files) I did a reboot.  Then, I reinstalled the new Office 2010.  Still no recognition of the program (any of them---Word, Outlook, etc.) in my Programs Directory.  Programs in Control Panel shows an empty icon for Office 2010 with no content.

 

Sigh.  Now what? 

 

P.S.---Okay, went back and carefully re-read your post.  I had missed the part about looking for and installing Office updates, service packs, and security patches.  Found those listed in Windows Update, and I am installing them now.  Fingers crossed that that will fix the problem.  News at 11--- 


Edited by SemiSavvy, 09 October 2013 - 08:18 PM.


#14 hamluis

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Posted 09 October 2013 - 08:27 PM

I have no clue...never have seen an instance such as you report.\

 

I'd have to assume the Windows Installer is damaged and I would reinstall SP1 in an effort to reinstall it.

 

http://www.microsoft.com/en-us/download/details.aspx?id=5842

 

You might also try MS Fixit

 

Louis



#15 TsVk!

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Posted 09 October 2013 - 08:39 PM

I second that... Have never heard in my life of any application installing but appearing no-where on the machine. Sounds freaky... malware type freaky.






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