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Posted 07 October 2013 - 02:27 PM
Posted 07 October 2013 - 03:37 PM
I'll report this topic to appropriate helpers.
1. Please let us know what Windows version you have and if it's 32- or 64-bit.
2. Is the computer bootable in any mode?
Hold on there....
Posted 07 October 2013 - 03:43 PM
Posted 07 October 2013 - 04:16 PM
There's a pretty good chance you have win7 x64.
Posted 08 October 2013 - 07:33 AM
OK, is there any way I can confirm ? I cant get past startup repair at all
Posted 08 October 2013 - 08:25 AM
Have you tried getting into the command prompt at Startup Repair?
Sometimes it can be tricky. Basically as soon as you see the Startup Scan box, IMMEDIATELY hit the Cancel button. You should get a message that states "Windows could not repair this computer automatically..." and at the bottom of the box you'll see two options in blue:
Select "View diagnostic and repair details"
There are several options available. You can try a System Restore, which will roll back your computer to the last time you did a restore point (or an app did). BUT you must have System Restore enabled!
A System Image Recovery wipes out your current drive and reloads the computer back to the state it was when you received it, ie, Factory Settings.
The Command Prompt right now is your best bet (to keep from losing data). If you select it, try entering "chkdsk c: /p" without the quotes and let it scan the hard drive for errors. You can attempt to fix the errors by changing the /p to a /r .
Posted 08 October 2013 - 04:19 PM
Posted 08 October 2013 - 04:28 PM
Posted 08 October 2013 - 04:29 PM
Sorry, I should have double-checked my post- you're supposed to select "View Advanced Options...." I was looking at wrong one
I assume you don't have an install disc?
How long have you let it run in Startup Repair? Sometimes it will take an hour.
Awesome. Hopefully that will help you!
Posted 08 October 2013 - 04:37 PM
Posted 08 October 2013 - 04:43 PM
Not yet. Go back and try the Command Prompt option. This time when you see the black box, type "sfc /scannow". This is a System File Checker program that will fix any error in your Windows folder. This will not remove or delete any of your personal data.
If you haven't yet, at this point I would do "chkdsk c: /r" to scan for hard drive errors. This could take hours, but if it finds errors you'll have a clue to what's going on.
Edited by Netghost56, 08 October 2013 - 04:45 PM.
Posted 09 October 2013 - 03:28 PM
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