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Win8.1 BSOD 0x00000139 ntoskrnl.exe (Only happen when plug in USB mouse)


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#1 ruzumaki

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Posted 07 October 2013 - 06:35 AM

Hi, I facing bluescreen problem with 
 
Bug Check Code: 0x00000139 
Parameter 1: 00000000`00000002
Parameter 2: ffffd000`23b58200
Parameter 3: ffffd000`23b58158
Caused By Driver: ntoskrnl.exe
Caused By Address: ntoskrnl.exe+1500a0
 
The details above was collected from a software call Bluescreenview.
I have the same bluescreen details in every dump.
 
For your info, my laptop currently using Windows 8.1. The model is A53SV, I have all the drivers installed nicely. 
 
This bluescreen only generated when I plugged in my usb device(mouse) on USB2 port.
I just using a ordinary USB2 wired mouse.
 
I have tried to disable USB selective suspend setting according to some suggestion in other forum. It just reduced the chances of getting BSOD but not completely solve the problem. I tried to remove my usb2 driver and reinstall it but it doesn't help. I also downloaded the latest intel inf driver for my motherboard series (HM65) and installed it. But none of them solve my BSOD problem.
 
This BSOD problem bugged since the first day I started to use win8.1. Really frustrated =(  
Hopefully someone can help to solved my problem. Thank you.

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#2 cryptodan

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Posted 07 October 2013 - 06:41 AM

it probably froze up for other issues then just ending task on MB.

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

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The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

Please download MiniToolBox, and save it to your desktop and run it.
Checkmark the following checkboxes:

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Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#3 ruzumaki

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Posted 07 October 2013 - 07:33 AM

it probably froze up for other issues then just ending task on MB.

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

Please download MiniToolBox, and save it to your desktop and run it.
Checkmark the following checkboxes:

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

 

Hi, this is my snapshot link

http://speccy.piriform.com/results/KII3sqSe1MvAZoQI7dcyhEQ



#4 Anshad Edavana

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Posted 07 October 2013 - 09:19 AM

Hi

 

Did you updated USB drivers ? (Chipset ).


Edited by Anshad Edavana, 07 October 2013 - 09:19 AM.


#5 ruzumaki

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Posted 07 October 2013 - 09:20 AM

Hi

 

Did you updated USB drivers ? (Chipset ).

Yes, tried. The latest intel inf also give me the same problem.



#6 cryptodan

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Posted 07 October 2013 - 11:32 AM

Have you tried another mouse to see if it isn't the mouse?




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