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Win7 Ultimate 64bit - BSOD ntoskrnl.exe


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#1 RAHER

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Posted 07 October 2013 - 02:14 AM

Hi , i have problem with BSOD in my PC.

Crash report from Bluescreenview

 

http://imgupload.sk/viewer.php?file=v5jdf8brxyt32fv10gx7.png

 

RAM and HDD are OK. All tests were ok.

 

PC run 5-6 hours , sometimes 3 hour and then i taken BSOD.


Edited by hamluis, 07 October 2013 - 05:45 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 RAHER

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Posted 07 October 2013 - 07:53 AM

My PC:

 

MOBO: Asus Z87-A

CPU: Intel i5-Haswell-K

RAM: Cruciall Balistix Sport - 8GB 1x

PSU: Seasonic G-650 80+Gold

VGA: MSI N770 TF



#3 Anshad Edavana

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Posted 07 October 2013 - 08:13 AM

:welcome: to the Bleeping Computer forum mate.

 

 

How did you tested RAM and HDD ?. If it is Memetest86+, how many passes did you run the test ?.



#4 RAHER

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Posted 07 October 2013 - 08:14 AM

Here is Speecy log:

 

http://imgupload.sk/images/v/i/vim6gve4u46cilzw6ao3.png

 

Here is Result from Minitoolbox:

 

http://leteckaposta.cz/604997658

 

What i can do?

 

 



#5 RAHER

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Posted 07 October 2013 - 08:15 AM

For RAM i used MemTest86+ - 6 hours testing.

For HHD i used service and they tell me - HHD is ok.



#6 Anshad Edavana

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Posted 07 October 2013 - 08:46 AM

Hi

 

For memory test it is not the time but the number of passes is the one that matters. You should run at least eight passes with Memtest for an accurate result. Depending on the amount of RAM, time will vary. For example, 8 GB of RAM requires around 15 hours to complete eight passes. Since there are varying stop codes can be seen in the event log collected by "Minitoolbox", chances of a RAM failure is highly likely so please complete eight or more passes with "memtest86+" first before doing any other steps. 

 

The Speccy link you posted is not working. Please follow instructions from the below link and post the web link displayed by Speccy in next reply (not the screenshot).

 

http://www.bleepingcomputer.com/forums/t/323892/publish-a-snapshot-using-speccy/

 

Also please upload the actual crash dump files for analysis.You can find the crash dump files inside C:\Windows\Minidump folder. Copy all the files located in that folder and zip them to a single file. Disable the "User Account Control" if you encounter a permission error. We need at least a minimum of three dumps to find a pattern. Attach the zipped dump with the next reply. If the file size is larger than 512KB, upload the zipped dumps to a free file hosting site and post the download link to it.

 
    Example file hosting sites :
 
 
 


#7 RAHER

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Posted 07 October 2013 - 09:32 AM

Minidumps: http://www.sendspace.com/file/kqxblc

 

Speeccy: http://speccy.piriform.com/results/NjfocIaUgBkDwLEAHBTUXDZ

 

So now use memtest for 15 hours?



#8 Anshad Edavana

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Posted 07 October 2013 - 09:38 AM

Hi

 

I will look in to the dumps and logs you provided. Meanwhile, please complete the memory test. Since it may take a long time, you can either leave the PC running test or let it to continue the test overnight. I will post about any possible software issues i can find in next reply.



#9 RAHER

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Posted 07 October 2013 - 09:39 AM

Ok , i start Memtest and i going on notebook.



#10 RAHER

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Posted 07 October 2013 - 10:27 AM

After 8 test 0 pass i have 480 errors , so RAM is "DEAD" , i think :)

And service worker said me that "RAM and HDD are ok" WTF



#11 Anshad Edavana

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Posted 07 October 2013 - 11:53 AM

Hi

 

That is bad news  :(

 

Please follow the below steps to find the failing module.

 

:step1: Make sure the system is not overclocked and any voltage settings are not tweaked. It is better to enter BIOS setup and load default values to rule out any accidental changes.

 

:step2: Run Memtest on all modules separately (one at a time). The one with red lines will be the faulty one. 

 

      Read part three of the tut : http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html



#12 RAHER

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Posted 07 October 2013 - 12:03 PM

Hi , i have only 1 module - 1x 8 GB 

BIOS is updated and run on default parametres.

PC aren't overclocked.


Edited by RAHER, 07 October 2013 - 12:04 PM.


#13 Anshad Edavana

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Posted 07 October 2013 - 01:54 PM

Hi

 

In that case, please remove the the RAM module from it's current slot and connect to another one. Then rerun the Memtest program either until errors shows or it completes eight passes. If you are still getting errors from another memory slot, you need to replace the module.


Edited by Anshad Edavana, 07 October 2013 - 01:54 PM.


#14 RAHER

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Posted 07 October 2013 - 02:12 PM

I switched ram module to other conector for ram and now after 1 pass had 0 errors...i wait 8 passed for result...



#15 Anshad Edavana

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Posted 07 October 2013 - 02:22 PM

Hi

 

I will be around. Post your findings when the test completes eight or more passes.  

 

If there are no errors with the new memory slot (after thorough testing) , run the system and do things which usually leads to BSOD.  


Edited by Anshad Edavana, 07 October 2013 - 02:26 PM.





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