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No word from BleepingHelper for 60 hrs -- hang tight or call for help?


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#1 bkaczmarek

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Posted 06 October 2013 - 09:59 AM

Hi All,

 

My BleepingHelper has been helpful but has been silent for 60+ hours now.  Should I just be patient or ask for help from someone else?   

 

My post is at http://www.bleepingcomputer.com/forums/t/509649/sweetpacksand-maybe-more/page-2  

 

Status is that we ran some tools successfully and were just starting to run Malwarebytes Antirootkit.  When unzipping the file my computer froze and has been frozen for 60 hours now awaiting advice on what to do next.    I'm guessing reboot and try again to unzip -- but am awaiting official instructions.

 

Thanks,

Bill



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#2 Elise

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Posted 06 October 2013 - 10:10 AM

Hi,

It is possible your helper is away for the weekend, its been only 48 hours from your last post and while I understand your frustration I also ask you to show some understanding for the fact that we are all volunteers.

If your helper doesn't reply to you in a day or so, please feel free to send me a PM.

 

As for the problem which I suspect is the most pressing right now:

Force a power shut down and reboot and try again to unzip MBAR... is that what I should do now?

 

Yes, it is best to try that for now and then wait for your helper to reply. :)

 

To avoid confusion I will close this topic.


regards, Elise


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