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help me from browser hijack


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8 replies to this topic

#1 rocky14321

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Posted 06 October 2013 - 12:43 AM

hi i scanned with rouge killer it displayed this. what is this ? how to be 100% safe from browser hijack since before i was infected with browser hijacks.

 

¤¤¤ Registry Entries : 2 ¤¤¤
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND


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#2 quietman7

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Posted 06 October 2013 - 07:57 AM

Those detections are related to a PUM in the registry.

NewStartPanel is a sub-key of Hide Desktop Items...see here and here.

A PUM detection means a "Potentially Unwanted Modifcation (PUM)". It is considered potentially unwanted because the program making the detection cannot determine if the modification was set by the user, a legitimate program or by malware.

If you recognize the PUM detection items, you can ignore the detection. If you don't recognize the detections, then you may need to investigate further as to what program made the modification(s) or remove them.

[RogueKiller] Official Tutorial

Usually when a computer is infected with malware there will be indications (signs of infection) something is wrong.


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#3 rocky14321

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Posted 06 October 2013 - 01:14 PM

now help me . but in mbar it doesnt show anything.it said system is clean



#4 quietman7

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Posted 06 October 2013 - 03:07 PM

mbar = MBAMAntiRootkit which scans for rootkit activity.

RogueKiller scans the running processes and kills those which are malicious in a manner similar to Rkill but it is written in C++. RogueKiller will clean the running processes before being killed, and on demand will clean the registry in order to make a faster and safer disinfection with the other tools.

Each tool has a different function and looks for different things.

As I said a PUM does not necessarily mean you have a browser hijack...if you did there would be other signs of infection.

If you want to double-check, download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
-- Note: The contents of the log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).


After that download Junkware Removal Tool thisisujrt.gif and save it to your Desktop.
  • Close all open programs and shut down any protection/security software now to avoid potential conflicts.
  • Double-click on JRT.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log file named JRT.txt will automatically open and be saved to your Desktop.
  • Copy and paste the contents of JRT.txt in your next reply.

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#5 rocky14321

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Posted 21 October 2013 - 12:31 PM

hi quietman 

         its been long time since ever you replied . got a problem in my internet connection ive taken the logs.

# AdwCleaner v3.010 - Report created 21/10/2013 at 22:48:41
# Updated 20/10/2013 by Xplode
# Operating System : Windows 7 Ultimate Service Pack 1 (32 bits)
# Username : gatesys - GATESYS-PC
# Running from : C:\Users\gatesys\Desktop\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v8.0.7601.17514
 
 
-\\ Mozilla Firefox v
 
[ File : C:\Users\gatesys\AppData\Roaming\Mozilla\Firefox\Profiles\tez40nft.default\prefs.js ]
 
 
-\\ Google Chrome v30.0.1599.101
 
[ File : C:\Users\gatesys\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [889 octets] - [21/10/2013 22:47:49]
AdwCleaner[S0].txt - [811 octets] - [21/10/2013 22:48:41]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [870 octets] ##########
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.7 (10.15.2013:3)
OS: Windows 7 Ultimate x86
Ran by gatesys on Mon 10/21/2013 at 22:50:44.55
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
 
 
~~~ Chrome
 
Successfully deleted: [Folder] C:\Users\gatesys\appdata\local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 10/21/2013 at 22:52:57.80
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 


#6 quietman7

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Posted 21 October 2013 - 01:48 PM

What kind of internet connection issue do you have?

There is nothing showing in those logs which could be related.
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#7 rocky14321

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Posted 23 October 2013 - 11:25 AM

no  i just mentioned its too late to give a reply. it was a problem  in wire connection . nothing about internet. is my computer ok without any malwares ?  



#8 quietman7

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Posted 23 October 2013 - 11:31 AM

There are no guarantees or shortcuts when it comes to malware removal. The severity of infection will vary from system to system, some causing more damage than others. The longer malware remains on a computer, the more opportunity it has to download additional malicious files and/or install malicious extensions for Internet browsers which can worsen the infection so each case should be treated on an individual basis.

In any case, we can only go by what was detected/removed and your description of whatever signs or symptoms of infection you are experiencing. Usually when a computer is still infected there will be other indications (symptoms of infection) something is wrong.
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#9 quietman7

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Posted 24 October 2013 - 07:26 AM

IMPORTANT NOTE: I see you already have multiple requests for help with the same issue at various forums to include posting DDS logs for review.

found malware PUM.hijack.homepage
need to check for malwares
found malware PUM.hijack.homepage
before i was infected by pum.hijack.homepage

You should not post duplicate logs at more than one forum. Nor should you ask for help from others while you are seeking assistance or being instructed by someone else after posting a log elsewhere. Malware Response Team Helpers are all volunteers regardless of where you post a log. When you ask for help and/or post duplicate logs at more than one site, that adds to the over extended workload we already have and takes time away from others who are also seeking assistance but have to wait.

To avoid confusion, I am closing this topic. If you have any questions, please PM me or another moderator.
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