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Cannot boot


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#1 morgan1940

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Posted 05 October 2013 - 09:22 PM

Dell Precision T3500 using Windows 7 will not boot at all. Not even safe mode. Startup repair has failed repeatedly System restore also fails.

 

[Before today it had been booting very slow and a few days ago we were getting a message that E drive (which is just our swap drive)had a defect. chkdsk ran automatically but always came up with failed repair and an unspecified error.]

 

Anybody know what to try?



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#2 hamluis

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Posted 06 October 2013 - 06:52 AM

Disconnect the troubled drive...then try to boot the system.

 

Failed hardware may prevent the system from booting, IME.

 

Louis



#3 morgan1940

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Posted 06 October 2013 - 10:04 AM

I have now disconnected all drives except the boot drive. There is no change. The Intel screen tells me drives are missing, I press the F1 key,  I get to the windows splash screen and nothing more happens. Eventually the machine will just turn off. (By the way, I notice on the Intel screen "SMART command failed")



#4 dc3

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Posted 06 October 2013 - 10:10 AM

S.M.A.R.T. is the Self Monitoring Analysis And Reporting Technology, this monitors the health of the hdd.

 

If the S.M.A.R.T. indicates it has failed you have a serious problem with your hdd, as it is either dead or soon will be.


Edited by dc3, 06 October 2013 - 10:13 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 hamluis

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Posted 06 October 2013 - 10:17 AM

I don't have any Intel systems, so I have no idea what screen you refer to.

 

But...getting any message about SMART with only 1 drive attached...would seem to indicate a problem with the drive, IMO.

 

http://www.corenetworkz.com/2010/03/hard-disk-smart-command-failed-reason.html

 

It's also possible that your CMOS battery is failing.  Such typically will result in strange errors pointing to problems with hardware items...where no problem truly exists.  I would replace the CMOS battery, since it's typically easy and inexpensive...and may remove your seeming problems.

 

Louis



#6 dc3

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Posted 06 October 2013 - 11:35 AM

It is possible to receive a false positive regarding the S.M.A.R.T. failure, but I have not been able to find any information to substantiate that it could be the result of a failing CMOS battery.

 

Because you have received this message, it would only be prudent to treat this seriously, it this message isn't a false positive you are looking at an immanent failure of your hdd.

 

If you know who the manufacturer of the hdd is you can go to their website and download their DOS diagnostic tool.  This will need to burned to a CD, and then you can boot from the disc to run the diagnostic.  You may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device, and the hdd the second device.  

 

You may be able to recover your data with Ubuntu.

 

How to use Ubuntu to recover data from a hard drive.
 
Please download Ubuntu, you will need to burn this to a CD in order to make a bootable disc.  
 
To burn a ISO file to a CD or DVD please downlaod ImgBurn and install it.
 
Insert blank CD or DVD into your CD/DVD drive.
 
Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
Locate the ISO file you want to burn, and click on the Open button.
 
Click on the blue arrow to start burning the bootable CD.
 
imageburn11_zpse44f577b.png
 
Please note:  In order to boot from this disc you may need to change the boot order in the BIOS to make the CD/DVD-ROM the first device in the boot order, and the hdd the second device.
 
At HowToGeek there is a good tutorial for using Ubuntu to recover data from a hdd.

 

 

 

 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 morgan1940

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Posted 07 October 2013 - 09:32 PM

Status report: I had an empty drive on the computer (identical to the primary drive) so I disconnected the primary drive and did a new install of windows 7 on the second drive. The computer now boots fine (although rather slowly - it takes about 5 or 6 minutes for windows to boot even though there are no ad-ons, nothing except the basic install).

My questions now are about what to do with the old drive. I have not yet tried to access that drive. If it works at all, I know I can just move data files using Windows Explorer but what is the best thing to do with programs, configuration files, settings, etc? And should I turn off the SMART test until I have gotten what I need off that disk? 



#8 dc3

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Posted 08 October 2013 - 08:29 AM

Leave the S.M.A.R.T. on, it will not effect anything in the hdd's performance.

 

I will be leaving this morning to take my wife to her physician for her bi-monthly treatment and will be gone until Wed. or Thrs. 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 morgan1940

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Posted 12 October 2013 - 09:55 PM

Update and questions:

As mentioned before,I could not boot up so I disconnected my primary drive and did a new install of windows 7 from my Dell OS restore disk onto another drive. That new install takes 7 minutes to boot. The system is also slow and unstable. Even just typing a few characters of input, it takes several seconds before the input appears on the screen. Windows update had a couple hundred updates to install. I think I have them all installed now. but I am getting a blue screen crash several times a day. I have been on the phone with a Dell tech a couple of times. They have had me run the Dell system diagnostic tests and also have done remote access to examine the system. Thursday, the last day I worked on this, I got a blue screen while running a memory test they had asked me to do. I called Dell back with that report. The tech did a remote access and brought up a blue screen report which showed 6 blue screes for that day as well as more on previous days. He said they were all memory related. We have reseated the memory and have repeatedly done memory tests and extended memory tests which always show no errors. While working on the system I also looked at Event Viewer and saw that it listed a couple hundred errors in the past few days.  I don't know whether this is a matter that still belongs on this forum or if it should go over to hardware but does anybody have any ideas about how to tackle this?



#10 dc3

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Posted 13 October 2013 - 08:06 AM

Please download and install Speccy to provide us with information about your computer.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 morgan1940

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Posted 13 October 2013 - 11:28 AM

I have tried 3 times to run Speccy. I managed to get the download after two tries and can open the program but before it finishes preparing the report, I get a blue screen. The only thing I can think of is that I could start writing down the information it displays as fast as possible and with a couple of tries I might be able to write down as much as it manages to report. Do you have any other suggestions?

#12 dc3

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Posted 13 October 2013 - 11:46 AM

Can you boot into Safe Mode?

 

Is the hdd you used in the latest installation a new drive?

 

Who is the manufacturer of this hdd?


Edited by dc3, 13 October 2013 - 11:51 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 morgan1940

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Posted 13 October 2013 - 03:27 PM

report:
I have now started normal mode, safe mode and safe mode with networking. Speccy crashes in every mode - usually when it is trying to identify hard drives. Windows would not shut down after crash in safe mode with networking but did shut down ok in safe mode. In addition, I have removed the three memory cards one at a time. I did not see any difference at all in performance or crash pattern regardless of which memory cards were active. I was able to install minitoolbox and get a report working in normal mode. I emailed the report to myself to preserve the data and I am including it below. I copied the Speccy report as far as it went. here is the data it covered"

Windows 7 Ultimate 64bit SP1
Intel Xeon W3520@ 2.67 41[degree symbol]C
Bloomfield 45nm technology
12 Tripple-Channel DDR 3@532 MHz (7-7-7-20)
motherboard Dell OXPDFK
Graphics: Dell 2408 WFP (1920 x1200 (Microsoft Corp. WDDM V1.1)
[same entry on a second line]
SLI Disabled

That was as far as the data ever got. If there are any glitches in the data shown, they are probably from mistakes in my hasty scribbling.

Here is the minitoolbox report:

MiniToolBox by Farbar Version: 13-07-2013
Ran by Carolyn (administrator) on 13-10-2013 at 15:51:34
Running from "C:\Users\Carolyn\Desktop"
Microsoft Windows 7 Ultimate Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
========================= Event log errors: ===============================
Application errors:
==================
Error: (10/13/2013 01:55:16 PM) (Source: PerfNet) (User: )
Description:
Error: (10/10/2013 05:56:53 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\servicing\TrustedInstaller.exe; Description = Windows Modules Installer; Error = 0x81000101).
Error: (10/10/2013 05:46:00 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x81000101).
Error: (10/10/2013 04:23:44 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16514, time stamp: 0x523ec269
Faulting module name: SYMHTML.DLL, version: 8.0.0.58, time stamp: 0x52018148
Exception code: 0xc0000005
Fault offset: 0x0003f36b
Faulting process id: 0xb14
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
Error: (10/10/2013 00:06:07 PM) (Source: Dell System Detect) (User: )
Description: Message:
Request signature expired
StackTrace:
at eSupport.Common.Client.Service.RequestHandlers.ClientServiceHandler.HandleGet(HttpListenerContext context)
Error: (10/10/2013 00:06:07 PM) (Source: Dell System Detect) (User: )
Description: Internal error Request signature expired in request from http://www.dell.com/ to http://localhost:8883/clientservice/isalive/?expires=1381419047&signature=NGNYeZTbnqvfyCqAMxOhAKDxfNSS8FddesUO4LkGY0I&callback=jQuery151007035251915737928_1381421065203&_=1381421167222
Error: (10/10/2013 00:06:05 PM) (Source: Dell System Detect) (User: )
Description: Message:
Request signature expired
StackTrace:
at eSupport.Common.Client.Service.RequestHandlers.ClientServiceHandler.HandleGet(HttpListenerContext context)
Error: (10/10/2013 00:06:05 PM) (Source: Dell System Detect) (User: )
Description: Internal error Request signature expired in request from http://www.dell.com/ to http://localhost:8883/clientservice/isalive/?expires=1381419047&signature=NGNYeZTbnqvfyCqAMxOhAKDxfNSS8FddesUO4LkGY0I&callback=jQuery151007035251915737928_1381421065199&_=1381421165737
Error: (10/10/2013 00:06:00 PM) (Source: Dell System Detect) (User: )
Description: Message:
Request signature expired
StackTrace:
at eSupport.Common.Client.Service.RequestHandlers.ClientServiceHandler.HandleGet(HttpListenerContext context)
Error: (10/10/2013 00:06:00 PM) (Source: Dell System Detect) (User: )
Description: Internal error Request signature expired in request from http://www.dell.com/ to http://localhost:8883/clientservice/isalive/?expires=1381419047&signature=NGNYeZTbnqvfyCqAMxOhAKDxfNSS8FddesUO4LkGY0I&callback=jQuery151007035251915737928_1381421065195&_=1381421160648

System errors:
=============
Error: (10/13/2013 03:42:50 PM) (Source: iaStorV) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.
Error: (10/13/2013 03:42:23 PM) (Source: BugCheck) (User: )
Description: 0x00000050 (0xfffff8800db22b20, 0x0000000000000001, 0xfffff880010e52e8, 0x0000000000000000)C:\Windows\MEMORY.DMP101313-437224-02
Error: (10/13/2013 03:12:53 PM) (Source: BugCheck) (User: )
Description: 0x00000050 (0xfffff8800564a410, 0x0000000000000001, 0xfffff880010562e8, 0x0000000000000000)C:\Windows\MEMORY.DMP101313-437270-01
Error: (10/13/2013 02:58:20 PM) (Source: iaStorV) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.
Error: (10/13/2013 02:44:01 PM) (Source: iaStorV) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.
Error: (10/13/2013 02:43:39 PM) (Source: iaStorV) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.
Error: (10/13/2013 02:43:03 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068
Error: (10/13/2013 02:43:03 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068
Error: (10/13/2013 02:43:03 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068
Error: (10/13/2013 02:43:03 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Microsoft Office Sessions:
=========================
Error: (10/13/2013 01:55:16 PM) (Source: PerfNet)(User: )
Description:
Error: (10/10/2013 05:56:53 PM) (Source: System Restore)(User: )
Description: C:\Windows\servicing\TrustedInstaller.exeWindows Modules Installer0x81000101
Error: (10/10/2013 05:46:00 PM) (Source: System Restore)(User: )
Description: C:\Windows\system32\svchost.exe -k netsvcsWindows Update0x81000101
Error: (10/10/2013 04:23:44 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.16514523ec269SYMHTML.DLL8.0.0.5852018148c00000050003f36bb1401cec5f69c5020deC:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Program Files (x86)\Norton 360\Engine\21.0.2.1\SYMHTML.DLLdbbeb875-31e9-11e3-96eb-0026b973a492
Error: (10/10/2013 00:06:07 PM) (Source: Dell System Detect)(User: )
Description: Message:
Request signature expired
StackTrace:
at eSupport.Common.Client.Service.RequestHandlers.ClientServiceHandler.HandleGet(HttpListenerContext context)
Error: (10/10/2013 00:06:07 PM) (Source: Dell System Detect)(User: )
Description: Internal error Request signature expired in request from http://www.dell.com/ to http://localhost:8883/clientservice/isalive/?expires=1381419047&signature=NGNYeZTbnqvfyCqAMxOhAKDxfNSS8FddesUO4LkGY0I&callback=jQuery151007035251915737928_1381421065203&_=1381421167222
Error: (10/10/2013 00:06:05 PM) (Source: Dell System Detect)(User: )
Description: Message:
Request signature expired
StackTrace:
at eSupport.Common.Client.Service.RequestHandlers.ClientServiceHandler.HandleGet(HttpListenerContext context)
Error: (10/10/2013 00:06:05 PM) (Source: Dell System Detect)(User: )
Description: Internal error Request signature expired in request from http://www.dell.com/ to http://localhost:8883/clientservice/isalive/?expires=1381419047&signature=NGNYeZTbnqvfyCqAMxOhAKDxfNSS8FddesUO4LkGY0I&callback=jQuery151007035251915737928_1381421065199&_=1381421165737
Error: (10/10/2013 00:06:00 PM) (Source: Dell System Detect)(User: )
Description: Message:
Request signature expired
StackTrace:
at eSupport.Common.Client.Service.RequestHandlers.ClientServiceHandler.HandleGet(HttpListenerContext context)
Error: (10/10/2013 00:06:00 PM) (Source: Dell System Detect)(User: )
Description: Internal error Request signature expired in request from http://www.dell.com/ to http://localhost:8883/clientservice/isalive/?expires=1381419047&signature=NGNYeZTbnqvfyCqAMxOhAKDxfNSS8FddesUO4LkGY0I&callback=jQuery151007035251915737928_1381421065195&_=1381421160648

=========================== Installed Programs ============================
Dell Resource CD (Version: 1.00.0000)
Dell System Detect (Version: 5.3.1.5)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
My Dell (Version: 3.4.6308.28)
Norton 360 (Version: 21.0.2.1)
Speccy (Version: 1.23)
========================= Memory info: ===================================
Percentage of memory in use: 12%
Total physical RAM: 12285.54 MB
Available physical RAM: 10691.68 MB
Total Pagefile: 24569.26 MB
Available Pagefile: 22806.94 MB
Total Virtual: 4095.88 MB
Available Virtual: 3968.07 MB
========================= Partitions: =====================================
1 Drive c: (DATAPART1) (Fixed) (Total:298.09 GB) (Free:255.53 GB) NTFS
2 Drive d: (photo intake) (Fixed) (Total:2794.39 GB) (Free:1269.06 GB) NTFS
10 Drive m: (HP v195b) (Removable) (Total:7.53 GB) (Free:7.53 GB) FAT32
========================= Users: ========================================
User accounts for file://carolyn-pc/
Administrator Carolyn Guest
========================= Minidump Files ==================================
No minidump file found

**** End of log ****

#14 morgan1940

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Posted 14 October 2013 - 10:39 AM

I forgot to mention, the present boot drive is a western digital. It is identical to the former boot drive and both were original equipment on the computer which is about 3 years old.




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