I can say that their Internet service works good for me. I generally get better speeds than I pay for.
I pay for 101Mbps speeds, A test just now shows Ping of 14ms, 117.36Mbps down and 37.20Mbps up.
This is via high-speed wireless.
My last downtime with the service was Sandy related due to no power for over a week. As soon as the power came back on I had basic Cable and Internet.
At least for me they provide what they say they will.