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Mouse and keyboard randomly stop working


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16 replies to this topic

#1 Dotch

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Posted 04 October 2013 - 03:31 PM

Hi there,

 

I got a problem with my wired mouse and keyboard. Once or two times a day, they suddenly stop working (no input) at the same time for no reason. The cursor on the screen will not move anymore and keys don't work. My mouse has a light on top which should continuesly burn, but if they stop working, this light starts to turn on and off in a random pattern. Replugging the USB cables does not work. Changing to different USB slots doesn't work either. The only way to fix this is to reset my computer, which is really annoying! Can someone help me out to find the reason of this failure?

 

Thanks in advance :)



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#2 bludgard

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Posted 05 October 2013 - 11:57 AM

Does "restet my computer" mean return to factory settings; or restart the machine?

Is this plug and play hardware (mouse/keyboard) or was there some software included with packaging (disk or something)?

What make/model is the mouse/keyboard setup? Maybe one could download updated drivers from the manufacturer?

When the M/K act up again, look in Device Manager and take note of any error codes.



#3 Dotch

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Posted 05 October 2013 - 12:37 PM

I meant restarting the computer (using the power button).

The keyboard should be plug and play, it's a dell keyboard which came with my dell computer. I'm not sure about my mouse, got it a few years ago and can't find any disc.. it's a logitech G5.

I already tried to install software from the internet. Anyway, I got this computer for at least 2 years with the same keyboard and mouse. The problem only started several weeks ago.

I don't see any notifications in the device manager right now.



#4 jhayz

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Posted 06 October 2013 - 02:19 AM

Just to add as to what bludgard has already mentioned, please post the complete computer model next time and run the instructions below.

Try downloading Speccy and then install the program.  To post and publish a snapshot of your PC.
. In the Menu bar, click File -> Publish Snapshot
. Click Yes > then Copy to Clipboard
. On your next reply, right-click on a empty space and click Paste on reply box then click Post.

 

Download SecurityCheck.exe from Here

. Run SecurityCheck and follow the instruction from inside the code box.
. When the scan is finished, a notepad will automatically open as check.txt
   Please copy and paste the contents here on your next reply.

 

Download MiniToolBox and run the program. Select
List Last 10 Event Viewers, List Installed Programs and List Users, Partitions and Memory Size then click Go.
A notepad will open then copy-paste the report on your next reply.

 

The cursor on the screen will not move anymore and keys don't work

 

This indicates a lock or freezing problem which could either be a hardware (more likely) or software. Please post the power supply brand and wattage also in your next post.


Tekken
 


#5 Dotch

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Posted 06 October 2013 - 07:02 AM

Speccy:

http://speccy.piriform.com/results/xIoY8DYDZApGXeeFxrLYtpY

 

SecurityCheck.exe:

 Results of screen317's Security Check version 0.99.74  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:``````````````
McAfee Antivirus en antispyware   
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 TuneUp Utilities 2012   
 TuneUp Utilities Language Pack (en-US)
 Java™ 6 Update 29  
 Java 7 Update 25  
 Java version out of Date!
 Adobe Flash Player 10 Flash Player out of Date!
 Adobe Flash Player 11.7.700.224  
 Adobe Reader 10.1.0 Adobe Reader out of Date!  
 Mozilla Firefox (24.0)
 Mozilla Thunderbird 15.0.1 Thunderbird out of Date!  
````````Process Check: objlist.exe by Laurent````````  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 5%
````````````````````End of Log``````````````````````

 

MiniToolBox:

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Tim (administrator) on 06-10-2013 at 13:54:12
Running from "C:\Users\Tim\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/06/2013 01:10:30 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/05/2013 11:01:19 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/04/2013 10:07:55 PM) (Source: Application Error) (User: )
Description: Naam van toepassing met fout: PlanetSide2.exe, versie: 0.0.0.0, tijdstempel: 0x5244f9f6
Naam van module met fout: PlanetSide2.exe, versie: 0.0.0.0, tijdstempel: 0x5244f9f6
Uitzonderingscode: 0xc0000005
Foutoffset: 0x00a8c8ea
Id van proces met fout: 0x1d88
Starttijd van toepassing met fout: 0xPlanetSide2.exe0
Pad naar toepassing met fout: PlanetSide2.exe1
Pad naar module met fout: PlanetSide2.exe2
Rapport-id: PlanetSide2.exe3

Error: (10/04/2013 05:07:58 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/03/2013 04:51:45 PM) (Source: SideBySide) (User: )
Description: Kan activeringscontext voor C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest1 niet maken. Fout in manifest of beleidsbestand C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest2 op regel C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest3.
Een onderdeelversie die nodig is voor de toepassing conflicteert met een andere onderdeelversie die reeds actief is.
Conflicterende onderdelen zijn:
Onderdeel 1: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
Onderdeel 2: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.

Error: (10/03/2013 04:51:04 PM) (Source: SideBySide) (User: )
Description: Kan activeringscontext voor C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest1 niet maken. Fout in manifest of beleidsbestand C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest2 op regel C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest3.
Een onderdeelversie die nodig is voor de toepassing conflicteert met een andere onderdeelversie die reeds actief is.
Conflicterende onderdelen zijn:
Onderdeel 1: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
Onderdeel 2: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.

Error: (10/03/2013 04:47:30 PM) (Source: SideBySide) (User: )
Description: Kan activeringscontext voor '1' niet maken. Fout in manifest of beleidsbestand '2' op regel 3.
Meerdere elementen requestedPrivileges worden niet in manifest toegestaan.

Error: (10/03/2013 04:03:50 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/02/2013 04:52:26 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/01/2013 04:58:30 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (10/06/2013 01:08:47 PM) (Source: SNMP) (User: )
Description: De SNMP-service heeft een fout vastgesteld tijdens een poging toegang te krijgen tot de registersleutel SYSTEM\CurrentControlSet\Services\SNMP\Parameters\ExtensionAgents.

Error: (10/06/2013 01:08:43 PM) (Source: SNMP) (User: )
Description: De SNMP-service heeft een fout vastgesteld tijdens een poging toegang te krijgen tot de registersleutel SYSTEM\CurrentControlSet\Services\SNMP\Parameters\ExtensionAgents.

Error: (10/06/2013 01:08:43 PM) (Source: SNMP) (User: )
Description: De SNMP-service heeft een fout vastgesteld tijdens een poging toegang te krijgen tot de registersleutel SYSTEM\CurrentControlSet\Services\SNMP\Parameters\TrapConfiguration.

Error: (10/05/2013 10:59:39 AM) (Source: SNMP) (User: )
Description: De SNMP-service heeft een fout vastgesteld tijdens een poging toegang te krijgen tot de registersleutel SYSTEM\CurrentControlSet\Services\SNMP\Parameters\ExtensionAgents.

Error: (10/05/2013 10:59:35 AM) (Source: SNMP) (User: )
Description: De SNMP-service heeft een fout vastgesteld tijdens een poging toegang te krijgen tot de registersleutel SYSTEM\CurrentControlSet\Services\SNMP\Parameters\ExtensionAgents.

Error: (10/05/2013 10:59:35 AM) (Source: SNMP) (User: )
Description: De SNMP-service heeft een fout vastgesteld tijdens een poging toegang te krijgen tot de registersleutel SYSTEM\CurrentControlSet\Services\SNMP\Parameters\TrapConfiguration.

Error: (10/04/2013 05:06:14 PM) (Source: SNMP) (User: )
Description: De SNMP-service heeft een fout vastgesteld tijdens een poging toegang te krijgen tot de registersleutel SYSTEM\CurrentControlSet\Services\SNMP\Parameters\ExtensionAgents.

Error: (10/04/2013 05:06:10 PM) (Source: SNMP) (User: )
Description: De SNMP-service heeft een fout vastgesteld tijdens een poging toegang te krijgen tot de registersleutel SYSTEM\CurrentControlSet\Services\SNMP\Parameters\ExtensionAgents.

Error: (10/04/2013 05:06:10 PM) (Source: SNMP) (User: )
Description: De SNMP-service heeft een fout vastgesteld tijdens een poging toegang te krijgen tot de registersleutel SYSTEM\CurrentControlSet\Services\SNMP\Parameters\TrapConfiguration.

Error: (10/03/2013 04:02:07 PM) (Source: SNMP) (User: )
Description: De SNMP-service heeft een fout vastgesteld tijdens een poging toegang te krijgen tot de registersleutel SYSTEM\CurrentControlSet\Services\SNMP\Parameters\ExtensionAgents.


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

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Dell Support Center (Version: 3.1.5803.11)
Dell VideoStage  (Version: 1.2.0.1712)
Diablo III (Version: 1.0.2.9858)
DirectX 9 Runtime (Version: 1.00.0000)
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Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
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Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2825641) 32-Bit Edition
Update voor Microsoft Office Excel 2007 Help (KB963678)
Update voor Microsoft Office Powerpoint 2007 Help (KB963669)
Update voor Microsoft Office Word 2007 Help (KB963665)
Vuze (Version: 5.0.0.0)
Warcraft III: All Products
WebEx Event Manager for Firefox or Chrome (Version: 28.7.0.15458)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh - ActiveX-besturingselement voor externe verbindingen (Version: 15.4.5722.2)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
WinRAR 4.00 (64-bit) (Version: 4.00.0)
World of Warcraft (Version: 5.4.0.17399)

========================= Memory info: ===================================

Percentage of memory in use: 19%
Total physical RAM: 12270.41 MB
Available physical RAM: 9884.59 MB
Total Pagefile: 24539 MB
Available Pagefile: 21374.01 MB
Total Virtual: 4095.88 MB
Available Virtual: 3965.79 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:1849.73 GB) (Free:1108.99 GB) NTFS

========================= Users: ========================================

Gebruikersaccounts voor \\TIM-DESKTOP

Administrator            Gast                     Tim                      
De opdracht is voltooid.


**** End of log ****
 

Power supply:

rruh.jpg



#6 jhayz

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Posted 06 October 2013 - 08:27 AM

Please post the computer model next time. Unfortunately, I can't translate the system errors. :)

Do you have a spare power supply of equal or greater wattage output?
 

Please remove the following from your system.

Vuze (Version: 5.0.0.0)

TuneUp Utilities 2012 (Version: 12.0.3600.104)
TuneUp Utilities Language Pack (en-US) (Version: 12.0.3600.104)

Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Java™ 6 Update 24 (64-bit) (Version: 6.0.240)
Java™ 6 Update 29 (Version: 6.0.290) - Download the updated version.

DAEMON Tools Lite (Version: 4.41.3.0173)

McAfee SecurityCenter (Version: 11.6.511) - Replace with free Avast or Microsoft Security Essentials. http://service.mcafee.com/FAQDocument.aspx?id=TS101331

Adobe Flash Player 10 ActiveX (Version: 10.3.181.23)
Adobe Flash Player 11 Plugin (Version: 11.7.700.224) - Update both Flash Player.

 

How to run memtest - http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html use a stick of RAM to isolate the possible faulty module.


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#7 Dotch

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Posted 06 October 2013 - 09:51 AM

Ups sorry about forgetting to mention the computer model, it's a Dell XPS 8300.

I will remove these programs, but could you explain me a little why I should remove them?

 

About the memtest, I read that it can take several hours to run. As I go on holiday soon, I will do this next week after the 13th of october and post the results.

 

Please leave this topic open till I'm back again.



#8 jhayz

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Posted 07 October 2013 - 07:45 PM

No worries. :)

 

Java and Flash are vulnerable to security attacks. Vuze for P2P or torrents, means possible infections on downloaded contents. Tuneup Utilities contains registry functions that could make unwanted changes or effects to your computer. Windows 7 has a defrag schedule that runs in the background already. Daemon Tools has been known to cause bluescreens on certain Windows 7 system. Mcafee is also not recommended as there are certain bugs on updates of previous reports and can be a resource hog on system and tends to be an invasive protection software.


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#9 Dotch

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Posted 15 October 2013 - 10:57 AM

I did the memtest. I had 9 passes but it found 0 errors.



#10 jhayz

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Posted 19 October 2013 - 11:38 PM

How's the computer running? Were you able to borrow or replace the PSU?


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#11 Dotch

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Posted 28 October 2013 - 12:03 PM

Can't borrow a new PSU, don't want to buy a new one yet. Still had problems last week. However, I opened the mouse and cleaned it. Didn't had a problem for a few days now.

I'll wait a bit and come back next week, maybe dust or another reason of pollution was the problem.. causing short-circuits or overload in the mouse?



#12 jhayz

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Posted 29 October 2013 - 12:54 AM

Okay, make sure to clean out the dust bunnies including the usb ports and see if there are no loose soldering on those areas also. Let us know how it went. Probably using a known good mouse and keyboard is another option just in case.


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#13 Dotch

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Posted 29 October 2013 - 01:39 PM

Mouse and keyboard froze again. I'm replacing the mouse with a different one to see if that makes a difference. I'll let you know next week..



#14 Dotch

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Posted 12 November 2013 - 12:09 PM

Ok, I figured out what's wrong. There seems to be a broken wire in the cable of my mouse, just at the point were it enters the mouse.

Just a short-circuit or overload that happens depending on the angle of the cable to the mouse, causing to freeze the usb inputs?



#15 jhayz

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Posted 12 November 2013 - 10:13 PM

Have you tried using another known good mouse to check on the difference?


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