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#1 djrikstar

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Posted 04 October 2013 - 12:20 PM

I am trying to fix a bsod for a friend. I got the desktop and it would not boot into windows. I tried a few things but did not work so i nuked the hd and also ran a seagate hd checker program fron hirens boot cd to make sure hd was ok all passed. I ran a memtest for 4 passes all fine i decided to bin ram anyway and put in 2GB ram in. Also i installed a new windows 7 on for him from xp. it would not run my xp disc just bsod half way through but it installed win7 fine. 

So after all above and a fresh install i sat back thinking finally fixed then when im testing the bsod comes back to haunt so i need a real experts opinion as to what it could be i will post details below

 

The pc is a DELL DIMENSION E520

 

http://speccy.piriform.com/results/dp0vcrpqp2ivisZ5dznpbq5

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Colin (administrator) on 04-10-2013 at 18:16:57
Running from "C:\Users\Colin\Downloads"
Microsoft Windows 7 Ultimate   (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/03/2013 11:17:36 PM) (Source: MsiInstaller) (User: Colin-PC)
Description: Product: Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 -- Error 1712.One or more of the files required to restore your computer to its previous state could not be found.  Restoration will not be possible.
 
Error: (10/03/2013 11:17:34 PM) (Source: MsiInstaller) (User: Colin-PC)
Description: Product: Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 -- Error 1704.An installation for OpenOffice 4.0.1 is currently suspended.  You must undo the changes made by that installation to continue.  Do you want to undo those changes?
 
Error: (10/03/2013 11:13:49 PM) (Source: MsiInstaller) (User: Colin-PC)
Description: Product: Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 -- Error 1704.An installation for Microsoft Office Excel MUI (English) 2010 is currently suspended.  You must undo the changes made by that installation to continue.  Do you want to undo those changes?
 
Error: (10/03/2013 09:32:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: setup.exe_Microsoft Setup Bootstrapper, version: 14.0.4755.1000, time stamp: 0x4b989e6f
Faulting module name: msi.dll, version: 5.0.7600.16385, time stamp: 0x4a5bda99
Exception code: 0xc0000005
Fault offset: 0x00039dee
Faulting process id: 0xd6c
Faulting application start time: 0xsetup.exe_Microsoft Setup Bootstrapper0
Faulting application path: setup.exe_Microsoft Setup Bootstrapper1
Faulting module path: setup.exe_Microsoft Setup Bootstrapper2
Report Id: setup.exe_Microsoft Setup Bootstrapper3
 
Error: (10/03/2013 02:47:25 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Users\Colin\AppData\Local\Temp\OWP9CBB.tmp\setup.exe; Description = Installed Microsoft Office Professional 2010 Trial; Error = 0x8007043c).
 
Error: (10/03/2013 02:43:26 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Users\Colin\AppData\Local\Temp\OWPC12C.tmp\setup.exe; Description = Installed Microsoft Office Professional 2010 Trial; Error = 0x8007043c).
 
Error: (10/03/2013 02:37:54 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\setup.exe Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\setup.exe"  /uninstall SINGLEIMAGE /config "C:\Users\Colin\AppData\Local\Temp\OffScrub10\config.xml" /dll OSETUP.DLL; Description = Removed Microsoft Office Professional 2010; Error = 0x8007043c).
 
Error: (10/03/2013 02:14:45 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to compile Microsoft.Transactions.Bridge, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a because of the following error: The RPC server is unavailable. (Exception from HRESULT: 0x800706BA).
 
Error: (10/03/2013 02:14:45 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to compile System.IdentityModel.Selectors, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 because of the following error: The RPC server is unavailable. (Exception from HRESULT: 0x800706BA).
 
Error: (10/03/2013 02:14:45 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to compile System.Messaging, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a because of the following error: The RPC server is unavailable. (Exception from HRESULT: 0x800706BA).
 
 
System errors:
=============
Error: (10/04/2013 00:30:41 AM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0x000001f0, 0x00000002, 0x00000001, 0x8f9ac55a)C:\Windows\MEMORY.DMP100413-15693-01
 
Error: (10/04/2013 00:30:41 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 00:28:46 on ?04/?10/?2013 was unexpected.
 
Error: (10/04/2013 00:10:55 AM) (Source: BugCheck) (User: )
Description: 0x0000007e (0xc0000005, 0x8287da73, 0x8ab1f8f4, 0x8ab1f4d0)C:\Windows\MEMORY.DMP100413-15646-01
 
Error: (10/04/2013 00:10:54 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 00:08:53 on ?04/?10/?2013 was unexpected.
 
Error: (10/03/2013 11:26:00 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 23:22:28 on ?03/?10/?2013 was unexpected.
 
Error: (10/03/2013 11:16:48 PM) (Source: BugCheck) (User: )
Description: 0x000000be (0x81fda435, 0x22b0b021, 0xacea7224, 0x0000000b)C:\Windows\MEMORY.DMP100313-28033-01
 
Error: (10/03/2013 11:16:43 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 23:15:05 on ?03/?10/?2013 was unexpected.
 
Error: (10/03/2013 10:59:48 PM) (Source: BugCheck) (User: )
Description: 0x0000008e (0xc0000005, 0x97d6db56, 0xacbe5724, 0x00000000)C:\Windows\MEMORY.DMP100313-42603-01
 
Error: (10/03/2013 10:59:43 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 22:56:54 on ?03/?10/?2013 was unexpected.
 
Error: (10/03/2013 02:47:30 PM) (Source: DCOM) (User: )
Description: 1084MSIServer{000C101C-0000-0000-C000-000000000046}
 
 
Microsoft Office Sessions:
=========================
Error: (10/03/2013 11:17:36 PM) (Source: MsiInstaller)(User: Colin-PC)
Description: Product: Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 -- Error 1712.One or more of the files required to restore your computer to its previous state could not be found.  Restoration will not be possible.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (10/03/2013 11:17:34 PM) (Source: MsiInstaller)(User: Colin-PC)
Description: Product: Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 -- Error 1704.An installation for OpenOffice 4.0.1 is currently suspended.  You must undo the changes made by that installation to continue.  Do you want to undo those changes?(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (10/03/2013 11:13:49 PM) (Source: MsiInstaller)(User: Colin-PC)
Description: Product: Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 -- Error 1704.An installation for Microsoft Office Excel MUI (English) 2010 is currently suspended.  You must undo the changes made by that installation to continue.  Do you want to undo those changes?(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (10/03/2013 09:32:24 PM) (Source: Application Error)(User: )
Description: setup.exe_Microsoft Setup Bootstrapper14.0.4755.10004b989e6fmsi.dll5.0.7600.163854a5bda99c000000500039deed6c01cec077276ea424C:\Users\Colin\AppData\Local\Temp\OWP532E.tmp\setup.exeC:\Windows\system32\msi.dlle8c71c3a-2c6a-11e3-8408-0019d106f4bb
 
Error: (10/03/2013 02:47:25 PM) (Source: System Restore)(User: )
Description: C:\Users\Colin\AppData\Local\Temp\OWP9CBB.tmp\setup.exeInstalled Microsoft Office Professional 2010 Trial0x8007043c
 
Error: (10/03/2013 02:43:26 PM) (Source: System Restore)(User: )
Description: C:\Users\Colin\AppData\Local\Temp\OWPC12C.tmp\setup.exeInstalled Microsoft Office Professional 2010 Trial0x8007043c
 
Error: (10/03/2013 02:37:54 PM) (Source: System Restore)(User: )
Description: C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\setup.exe Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\setup.exe"  /uninstall SINGLEIMAGE /config "C:\Users\Colin\AppData\Local\Temp\OffScrub10\config.xml" /dll OSETUP.DLLRemoved Microsoft Office Professional 20100x8007043c
 
Error: (10/03/2013 02:14:45 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to compile Microsoft.Transactions.Bridge, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a because of the following error: The RPC server is unavailable. (Exception from HRESULT: 0x800706BA).
Microsoft.Transactions.Bridge, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a
 
Error: (10/03/2013 02:14:45 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to compile System.IdentityModel.Selectors, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 because of the following error: The RPC server is unavailable. (Exception from HRESULT: 0x800706BA).
System.IdentityModel.Selectors, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
 
Error: (10/03/2013 02:14:45 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to compile System.Messaging, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a because of the following error: The RPC server is unavailable. (Exception from HRESULT: 0x800706BA).
System.Messaging, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a
 
 
=========================== Installed Programs ============================
 
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
Bonjour (Version: 3.0.0.10)
Driver Booster (Version: 1.0)
Google Chrome (Version: 29.0.1547.76)
Google Update Helper (Version: 1.3.21.153)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1930)
Intel® Network Connections Drivers (Version: 18.5)
iTunes (Version: 11.1.0.126)
Microsoft .NET Framework 4.5 (Version: 4.5.50709)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
NirSoft BlueScreenView
Norton 360 Premier Edition (Version: 20.4.0.40)
OpenOffice 4.0.1 (Version: 4.01.9714)
Skype™ 6.7 (Version: 6.7.102)
Smart Defrag 2 (Version: 2.9)
Speccy (Version: 1.23)
TeamViewer 8 (Version: 8.0.22298)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 57%
Total physical RAM: 2037.92 MB
Available physical RAM: 859.8 MB
Total Pagefile: 4075.84 MB
Available Pagefile: 2543.52 MB
Total Virtual: 2047.88 MB
Available Virtual: 1936.39 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:232.73 GB) (Free:202.79 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\COLIN-PC
 
Administrator            Colin                    Georgia                  
Guest                    Janet                    Sam                      
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****
 
also here is a minidump using bluescreen viewer
 
==================================================
Dump File         : 100413-15693-01.dmp
Crash Time        : 04/10/2013 00:29:24
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 0x000001f0
Parameter 2       : 0x00000002
Parameter 3       : 0x00000001
Parameter 4       : 0x8f9ac55a
Caused By Driver  : USBPORT.SYS
Caused By Address : USBPORT.SYS+355a
File Description  : USB 1.1 & 2.0 Port Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+45abb
Stack Address 1   : USBPORT.SYS+355a
Stack Address 2   : USBPORT.SYS+360e
Stack Address 3   : USBPORT.SYS+4881
Computer Name     : 
Full Path         : C:\Windows\Minidump\100413-15693-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 145,704
Dump File Time    : 04/10/2013 00:30:41
==================================================
 
==================================================
Dump File         : 100413-15646-01.dmp
Crash Time        : 04/10/2013 00:09:31
Bug Check String  : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x1000007e
Parameter 1       : 0xc0000005
Parameter 2       : 0x8287da73
Parameter 3       : 0x8ab1f8f4
Parameter 4       : 0x8ab1f4d0
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+3da73
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.17273 (win7_gdr.130318-1532)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+3da73
Stack Address 1   : ntkrnlpa.exe+1e1742
Stack Address 2   : ntkrnlpa.exe+1c2bf5
Stack Address 3   : ntkrnlpa.exe+1c24c8
Computer Name     : 
Full Path         : C:\Windows\Minidump\100413-15646-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 145,704
Dump File Time    : 04/10/2013 00:10:55
==================================================
 
==================================================
Dump File         : 100313-28033-01.dmp
Crash Time        : 03/10/2013 23:15:32
Bug Check String  : ATTEMPTED_WRITE_TO_READONLY_MEMORY
Bug Check Code    : 0x000000be
Parameter 1       : 0x81fda435
Parameter 2       : 0x22b0b021
Parameter 3       : 0xacea7224
Parameter 4       : 0x0000000b
Caused By Driver  : win32k.sys
Caused By Address : win32k.sys+5a435
File Description  : Multi-User Win32 Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+84aa3
Stack Address 1   : ntkrnlpa.exe+458c8
Stack Address 2   : ks.sys+735f
Stack Address 3   : ks.sys+25e98
Computer Name     : 
Full Path         : C:\Windows\Minidump\100313-28033-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 145,704
Dump File Time    : 03/10/2013 23:16:48
==================================================
 
==================================================
Dump File         : 100313-42603-01.dmp
Crash Time        : 03/10/2013 22:57:51
Bug Check String  : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x1000008e
Parameter 1       : 0xc0000005
Parameter 2       : 0x97d6db56
Parameter 3       : 0xacbe5724
Parameter 4       : 0x00000000
Caused By Driver  : win32k.sys
Caused By Address : win32k.sys+ddb56
File Description  : Multi-User Win32 Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : 32-bit
Crash Address     : win32k.sys+ddb56
Stack Address 1   : win32k.sys+dde4a
Stack Address 2   : win32k.sys+d3703
Stack Address 3   : win32k.sys+dcb95
Computer Name     : 
Full Path         : C:\Windows\Minidump\100313-42603-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 145,704
Dump File Time    : 03/10/2013 22:59:48
==================================================
 
==================================================
Dump File         : 100313-20794-01.dmp
Crash Time        : 03/10/2013 13:36:38
Bug Check String  : DRIVER_CORRUPTED_EXPOOL
Bug Check Code    : 0x000000c5
Parameter 1       : 0x5a252aa4
Parameter 2       : 0x00000002
Parameter 3       : 0x00000001
Parameter 4       : 0x8296e84f
Caused By Driver  : USBPORT.SYS
Caused By Address : USBPORT.SYS+1023
File Description  : USB 1.1 & 2.0 Port Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+45abb
Stack Address 1   : ntkrnlpa.exe+11f84f
Stack Address 2   : usbhub.sys+1c98
Stack Address 3   : usbhub.sys+1e5a
Computer Name     : 
Full Path         : C:\Windows\Minidump\100313-20794-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 184,400
Dump File Time    : 03/10/2013 13:37:43
==================================================
 
 


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#2 djrikstar

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Posted 04 October 2013 - 01:03 PM

Ok just got back now and pc has bsod again here is the minidump from the crash

 

==================================================
Dump File         : 100413-13665-01.dmp
Crash Time        : 04/10/2013 18:50:09
Bug Check String  : ATTEMPTED_WRITE_TO_READONLY_MEMORY
Bug Check Code    : 0x000000be
Parameter 1       : 0x88afcc53
Parameter 2       : 0x40a25101
Parameter 3       : 0x8abd08b4
Parameter 4       : 0x0000000b
Caused By Driver  : halmacpi.dll
Caused By Address : halmacpi.dll+5ba9
File Description  : Hardware Abstraction Layer DLL
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+84aa3
Stack Address 1   : ntkrnlpa.exe+458c8
Stack Address 2   : ntkrnlpa.exe+4579eA
Stack Address 3   : ntkrnlpa.exe+bb20a
Computer Name     : 
Full Path         : C:\Windows\Minidump\100413-13665-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 145,704
Dump File Time    : 04/10/2013 18:51:30
==================================================


#3 hamluis

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Posted 04 October 2013 - 04:32 PM

Since the Dell system has no license for Win 7...you have an illegal install without a valid license.

 

Don't know the source of what you used to install Win 7...but if it was downloaded from the Internet, that constitutes an illegal install.  If you used disks from another OEM system...then you should expect problems with the install.

 

Louis



#4 djrikstar

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Posted 07 October 2013 - 07:16 PM

I have not brought a license yet just installed until i fix it im going to swap the processor tomorrow if i can get hold of one from local pc repairers as im getting very random BSOD error codes and last time i seen random codes on a old system it was my phenom ii x4 dying :( (new one stopped random bsod) so will see if a new processor fixes. But before i buy one do you see anything out of the ordinary in them logs


Edited by djrikstar, 07 October 2013 - 07:20 PM.


#5 hamluis

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Posted 08 October 2013 - 07:34 AM

AFAIK...there is nothing that would point to a CPU being the cause of any BSOD...while there is plenty of evidence that illegal installs via improper sources...create various system problems.  IMO, there is little point in trying to troubleshoot issues that may relate directly to the fact that you have an illegal install.  The opportunities for imbedded malware and inappropriate drivers/settings...are too great for me to assume that they lie at the root of your problems.

 

Current install is illegal...post back when you get legit and members will be glad to try to assist you.

 

Louis






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