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Accidentally installed Quickshare; cannot remove it


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20 replies to this topic

#1 Nadianna

Nadianna

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Posted 03 October 2013 - 09:06 PM

Hello all,

My husband accidentally installed Quickshare when he downloaded some free ebook reader software. We've been unable to uninstall it through any of the usual methods (control panel, or removing it from the browser, etc). While googling I read that it's hard to remove, so we didn't try anything more in-depth than that because we (frankly!) don't know what we're doing. Quickshare is currently giving us a bunch of annoying ads and popups and it appears that automatic backups aren't working suddenly, either.

 

Here is the DDS log. I didn't add the Attach log because the log file said I shouldn't unless someone asks for it. If I need to add it please let me know and I'll do it right away.

 

Thanks very much in advance to anyone who can help us with this, we appreciate it!

 

 

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16464  BrowserJavaVersion: 1.6.0_33
Run by David at 21:57:52 on 2013-10-03
Microsoft Windows 7 Professional   6.1.7600.0.1252.1.1033.18.2038.408 [GMT -4:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\System32\WUDFHost.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\Program Files\EPSON\EpsonCustomerParticipation\EPCP.exe
C:\Program Files\Synaptics\Scrybe\Service\ScrybeUpdater.exe
c:\Program Files\Microsoft Security Client\NisSrv.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskhost.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Epson Software\Event Manager\EEventManager.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Synaptics\Scrybe\scrybe.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Common Files\Java\Java Update\jucheck.exe
C:\Windows\system32\taskhost.exe
C:\Users\David\AppData\Roaming\uTorrent\uTorrent.exe
C:\Program Files\Steam\Steam.exe
C:\Program Files\Common Files\Steam\SteamService.exe
C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\17.0.12\ToolbarUpdater.exe
C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\17.0.12\loggingserver.exe
C:\Windows\system32\conhost.exe
C:\Program Files\AVG SafeGuard toolbar\vprot.exe
C:\Users\David\AppData\Local\Smartbar\Application\QuickShare.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_11_8_800_168.exe
C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_11_8_800_168.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
.
============== Pseudo HJT Report ===============
.
BHO: QuickShare WidgetEngine: {31ad400d-1b06-4e33-a59a-90c2c140cba0} -
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office14\GROOVEEX.DLL
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre6\bin\ssv.dll
BHO: AVG SafeGuard toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - c:\program files\avg safeguard toolbar\17.0.0.12\AVG SafeGuard toolbar_toolbar.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\program files\microsoft office\office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: AVG SafeGuard toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - c:\program files\avg safeguard toolbar\17.0.0.12\AVG SafeGuard toolbar_toolbar.dll
TB: QuickShare Widget: {ae07101b-46d4-4a98-af68-0333ea26e113} -
uRun: [Browser Infrastructure Helper] c:\users\david\appdata\local\smartbar\application\QuickShare.exe startup
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [BCSSync] "c:\program files\microsoft office\office14\BCSSync.exe" /DelayServices
mRun: [EEventManager] "c:\program files\epson software\event manager\EEventManager.exe"
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [vProt] "c:\program files\avg safeguard toolbar\vprot.exe"
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\scrybe.lnk - c:\windows\installer\{147dfad8-34c3-4de1-9fca-acefde9ef810}\NewShortcut11_8ACB210B42E44145A8C31F8E3DD765A3.exe
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_33-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_33-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_33-windows-i586.cab
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{AF8EF447-7F6E-43F5-8B41-99690AFDB9C2} : DHCPNameServer = 192.168.254.254 192.168.254.254
TCP: Interfaces\{E68A9550-D355-400D-A404-9A30F8175815} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{E68A9550-D355-400D-A404-9A30F8175815}\169627C6966756 : DHCPNameServer = 192.168.1.254 0.0.0.0
TCP: Interfaces\{E68A9550-D355-400D-A404-9A30F8175815}\36362796 : DHCPNameServer = 216.19.113.18 216.19.113.21 216.19.119.18 216.19.124.18
TCP: Interfaces\{E68A9550-D355-400D-A404-9A30F8175815}\E40534 : DHCPNameServer = 192.168.1.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\common files\avg secure search\viprotocolinstaller\17.0.12\ViProtocol.dll
Notify: igfxcui - igfxdev.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office14\GROOVEEX.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\david\appdata\roaming\mozilla\firefox\profiles\3hg7zuyq.default\
FF - prefs.js: browser.search.selectedEngine - AVG Secure Search
FF - prefs.js: browser.startup.homepage - hxxp://mysearch.avg.com?cid={FEEEB8A6-91F4-4B70-B26D-FE680F740FAC}&mid=1ef1e7d0628c47d39032d168363795ba-57dc0f586617907f4d389d4d86041de446aa5f9a&lang=en&ds=sf011&coid=avgtbdissf&pr=sa&d=&v=17.0.0.12&pid=safeguard&sg=0&sap=hp
FF - prefs.js: keyword.URL -
FF - plugin: c:\progra~1\micros~1\office14\NPAUTHZ.DLL
FF - plugin: c:\progra~1\micros~1\office14\NPSPWRAP.DLL
FF - plugin: c:\program files\common files\avg secure search\sitesafetyinstaller\17.0.12\npsitesafety.dll
FF - plugin: c:\program files\foxit software\foxit reader\plugins\npFoxitReaderPlugin.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.20513.0\npctrlui.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_8_800_168.dll
FF - plugin: c:\windows\system32\npdeployJava1.dll
FF - plugin: c:\windows\system32\npmproxy.dll
FF - plugin: c:\windows\system32\wat\npWatWeb.dll
FF - ExtSQL: 2013-09-15 00:35; {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}; c:\users\david\appdata\roaming\mozilla\firefox\profiles\3hg7zuyq.default\extensions\{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}.xpi
FF - ExtSQL: 2013-09-20 00:56; {5384767E-00D9-40E9-B72F-9CC39D655D6F}; c:\users\david\appdata\roaming\mozilla\firefox\profiles\3hg7zuyq.default\extensions\{5384767E-00D9-40E9-B72F-9CC39D655D6F}
FF - ExtSQL: 2013-10-03 17:51; avg@toolbar; c:\programdata\avg safeguard toolbar\firefoxext\17.0.0.12
FF - ExtSQL: 2013-10-03 17:52; {004f0f31-a8cd-4579-bc12-1601991898e7}; c:\users\david\appdata\roaming\mozilla\firefox\profiles\3hg7zuyq.default\extensions\{004f0f31-a8cd-4579-bc12-1601991898e7}
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2013-1-20 195296]
R1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx86.sys [2013-10-3 37664]
R1 MpKsl9cd98fe4;MpKsl9cd98fe4;c:\programdata\microsoft\microsoft antimalware\definition updates\{ca548b0f-9a02-4b9d-a4f4-778b7e31329f}\MpKsl9cd98fe4.sys [2013-10-3 40392]
R2 EpsonCustomerParticipation;EpsonCustomerParticipation;c:\program files\epson\epsoncustomerparticipation\EPCP.exe [2011-6-9 521600]
R2 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2012-3-20 100328]
R2 ScrybeUpdater;Scrybe Updater;c:\program files\synaptics\scrybe\service\ScrybeUpdater.exe [2011-5-27 1300264]
R2 vToolbarUpdater17.0.12;vToolbarUpdater17.0.12;c:\program files\common files\avg secure search\vtoolbarupdater\17.0.12\ToolbarUpdater.exe [2013-10-3 1734680]
R3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
R3 netw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\netw5v32.sys [2009-6-10 4231168]
R3 NisSrv;Microsoft Network Inspection;c:\program files\microsoft security client\NisSrv.exe [2013-1-27 295232]
R3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\drivers\VSTAZL3.SYS [2009-7-13 207360]
R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\drivers\VSTDPV3.SYS [2009-7-13 980992]
R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\drivers\VSTCNXT3.SYS [2009-7-13 661504]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 StorSvc;Storage Service;c:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 20992]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2012-3-31 1343400]
.
=============== Created Last 30 ================
.
2013-10-04 01:55:52    --------    d-----w-    c:\users\david\appdata\roaming\DAEMON Tools Lite
2013-10-04 01:41:07    40392    ----a-w-    c:\programdata\microsoft\microsoft antimalware\definition updates\{ca548b0f-9a02-4b9d-a4f4-778b7e31329f}\MpKsl9cd98fe4.sys
2013-10-03 22:05:58    --------    d-----w-    C:\34803f95551aa9094ba8954b0d
2013-10-03 21:54:38    --------    d-----w-    c:\windows\system32\MRT
2013-10-03 21:52:03    --------    d-----w-    c:\users\david\appdata\local\Smartbar
2013-10-03 21:51:57    --------    d-----w-    c:\users\david\appdata\local\AVG SafeGuard toolbar
2013-10-03 21:51:08    37664    ----a-w-    c:\windows\system32\drivers\avgtpx86.sys
2013-10-03 21:51:03    --------    d-----w-    c:\programdata\AVG SafeGuard toolbar
2013-10-03 21:51:01    --------    d-----w-    c:\program files\common files\AVG Secure Search
2013-10-03 21:50:57    --------    d-----w-    c:\program files\AVG SafeGuard toolbar
2013-10-03 21:50:39    --------    d-----w-    c:\users\david\appdata\roaming\Mobipocket
2013-10-03 21:50:17    --------    d--h--w-    c:\programdata\Common Files
2013-10-03 21:49:46    --------    d-----w-    c:\program files\Mobipocket.com
2013-10-03 21:47:43    60872    ----a-w-    c:\programdata\microsoft\microsoft antimalware\definition updates\{ca548b0f-9a02-4b9d-a4f4-778b7e31329f}\offreg.dll
2013-10-03 04:51:52    7328304    ----a-w-    c:\programdata\microsoft\microsoft antimalware\definition updates\{ca548b0f-9a02-4b9d-a4f4-778b7e31329f}\mpengine.dll
2013-10-02 04:46:55    7328304    ----a-w-    c:\programdata\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
2013-09-18 06:18:10    --------    d-----w-    c:\users\david\appdata\local\My Games
2013-09-15 18:51:43    --------    d-----w-    c:\users\david\appdata\local\FalloutNV
2013-09-15 04:36:53    --------    d-----w-    c:\users\david\appdata\roaming\uTorrent
2013-09-15 03:45:57    --------    d-----w-    c:\users\david\appdata\local\Macromedia
2013-09-15 03:33:54    --------    d-----w-    c:\users\david\appdata\local\Mozilla
2013-09-15 03:24:35    --------    d-----w-    c:\users\david\appdata\roaming\Synaptics
2013-09-15 03:22:05    718712    ------w-    c:\programdata\microsoft\microsoft antimalware\definition updates\{7ff67447-4508-4d3e-964f-5ffbd9f53c5a}\gapaengine.dll
.
==================== Find3M  ====================
.
2013-09-20 02:56:32    71048    ----a-w-    c:\windows\system32\FlashPlayerCPLApp.cpl
2013-09-20 02:56:32    692616    ----a-w-    c:\windows\system32\FlashPlayerApp.exe
.
============= FINISH: 21:58:27.93 ===============
 

 

 

 



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 03 October 2013 - 09:26 PM


Hello Nadianna

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 Nadianna

Nadianna
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Posted 03 October 2013 - 10:03 PM

Hi Gringo, thanks for helping with our computer problem, we greatly appreciate it! I followed your instructions and will paste the logs below. Quickshare is now gone from the processes list (it was there plainly before). I got a popup as soon as I opened Firefox just now- I closed the popup, and then went on Amazon and Etsy (two sites where the popups always occurred) and no new ones are popping up. Not sure what that means.

 

Also, a message showed up when the computer rebooted that said "Scrybe- access denied". We've never seen that message before.

 

AdwCleaner log:

# AdwCleaner v3.006 - Report created 03/10/2013 at 22:37:05
# Updated 01/10/2013 by Xplode
# Operating System : Windows 7 Professional  (32 bits)
# Username : David - NPC
# Running from : C:\Users\David\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\Alawar Entertainment
Folder Deleted : C:\ProgramData\Alawar Stargaze
Folder Deleted : C:\ProgramData\AlawarWrapper
Folder Deleted : C:\Program Files\Common Files\AVG Secure Search
Folder Deleted : C:\Users\User\AppData\Roaming\Alawar Entertainment
Folder Deleted : C:\Users\David\AppData\Local\Smartbar
Folder Deleted : C:\Users\David\AppData\Local\Temp\Smartbar
File Deleted : C:\Users\User\AppData\Local\Temp\Uninstall.exe
File Deleted : C:\Users\David\AppData\Local\Temp\Uninstall.exe

***** [ Shortcuts ] *****


***** [ Registry ] *****

Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [Avg@toolbar]
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof
Value Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [Browser Infrastructure Helper]
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ScriptHelper.EXE
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ViProtocol.DLL
Key Deleted : HKLM\SOFTWARE\Classes\IESmartBar.BandObjectAttribute
Key Deleted : HKLM\SOFTWARE\Classes\IESmartBar.BHO
Key Deleted : HKLM\SOFTWARE\Classes\iesmartbar.dockingpanel
Key Deleted : HKLM\SOFTWARE\Classes\IESmartBar.IESmartBar
Key Deleted : HKLM\SOFTWARE\Classes\IESmartBar.IESmartBarBandObject
Key Deleted : HKLM\SOFTWARE\Classes\IESmartBar.SmartbarDisplayState
Key Deleted : HKLM\SOFTWARE\Classes\iesmartbar.smartbarmenuform
Key Deleted : HKLM\SOFTWARE\Classes\protocols\handler\viprotocol
Key Deleted : HKLM\SOFTWARE\Classes\S
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi.1
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\QuickShare_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\QuickShare_RASMANCS
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [vProt]
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin
Key Deleted : HKLM\SOFTWARE\14919ea49a8f3b4aa3cf1058d9a64cec
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_for_mobipocket-reader-desktop_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_for_mobipocket-reader-desktop_RASMANCS
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{1FDFF5A2-7BB1-48E1-8081-7236812B12B2}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{BB711CB0-C70B-482E-9852-EC05EBD71DBB}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{31AD400D-1B06-4E33-A59A-90C2C140CBA0}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{56561B2A-FB5D-363A-9631-4C03D6054209}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A717364F-69F3-3A24-ADD5-3901A57F880E}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE07101B-46D4-4A98-AF68-0333EA26E113}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B658800C-F66E-4EF3-AB85-6C0C227862A9}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CCB08265-B35D-30B2-A6AF-6986CA957358}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CD92622E-49B9-33B7-98D1-EC51049457D7}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E041E037-FA4B-364A-B440-7A1051EA0301}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{74FB6AFD-DD77-4CEB-83BD-AB2B63E63C93}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{31AD400D-1B06-4E33-A59A-90C2C140CBA0}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{C6FDD0C3-266A-4DC3-B459-28C697C44CDC}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{95B7759C-8C7F-4BF1-B163-73684A933233}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{AE07101B-46D4-4A98-AF68-0333EA26E113}]
Key Deleted : HKCU\Software\smartbar
Key Deleted : HKCU\Software\smartbarbackup
Key Deleted : HKCU\Software\smartbarlog
Key Deleted : HKCU\Software\Softonic
Key Deleted : HKLM\Software\AVG Security Toolbar

***** [ Browsers ] *****

-\\ Internet Explorer v9.0.8112.16464


-\\ Mozilla Firefox v24.0 (en-US)

[ File : C:\Users\User\AppData\Roaming\Mozilla\Firefox\Profiles\afgmy898.default\prefs.js ]

Line Deleted : user_pref("extensions.wrc.SearchRules.ask.com.style", ".WRCN {display:none} #yui-main .tsrc_vnru .title + .WRCN, #yui-main #teoma-results .title + .WRCN {display:inline !important; background: url(\"I[...]
Line Deleted : user_pref("extensions.wrc.SearchRules.ask.com.url", "^hxxp(s)?\\:\\/\\/(.+\\.)?ask\\.com\\/.*");
Line Deleted : user_pref("extensions.wrc.SearchRules.rambler.ru.style", ".WRCN {display:none} .search-results .title + .WRCN {display:inline !important; background: url(\"IMAGE\") right no-repeat}");
Line Deleted : user_pref("socialfixer.100000025125209/friendslist", "for (;;);{\"__ar\":1,\"payload\":{\"entries\":[{\"uid\":1519323222,\"photo\":\"hxxps:\\/\\/fbcdn-profile-a.akamaihd.net\\/hprofile-ak-ash4\\/36883[...]
Line Deleted : user_pref("socialfixer.100000025125209/prefs", "{\"installed_on_5\":1341646596168,\"update_show_after\":1361263598621,\"chrono_switched\":false,\"friend_tracker\":{\"friends\":{\"100001455599068\":{\"[...]
Line Deleted : user_pref("socialfixer.100000025125209/typeahead_new", "for (;;);{\"__ar\":1,\"payload\":{\"entries\":[{\"uid\":1519323222,\"photo\":\"hxxps:\\/\\/fbcdn-profile-a.akamaihd.net\\/hprofile-ak-ash4\\/368[...]

[ File : C:\Users\David\AppData\Roaming\Mozilla\Firefox\Profiles\3hg7zuyq.default\prefs.js ]

Line Deleted : user_pref("browser.search.defaultenginename", "AVG Secure Search");
Line Deleted : user_pref("browser.search.selectedEngine", "AVG Secure Search");

*************************

AdwCleaner[R0].txt - [8198 octets] - [03/10/2013 22:35:36]
AdwCleaner[S0].txt - [7866 octets] - [03/10/2013 22:37:05]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [7926 octets] ##########
 

 

 

JRT log:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.3 (09.27.2013:1)
OS: Windows 7 Professional x86
Ran by David on Thu 10/03/2013 at 22:46:38.13
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\big fish games"



~~~ FireFox

Successfully deleted the following from C:\Users\David\AppData\Roaming\mozilla\firefox\profiles\3hg7zuyq.default\prefs.js

user_pref("browser.startup.homepage", "hxxp://mysearch.avg.com?cid={FEEEB8A6-91F4-4B70-B26D-FE680F740FAC}&mid=1ef1e7d0628c47d39032d168363795ba-57dc0f586617907f4d389d4d86041de4
Emptied folder: C:\Users\David\AppData\Roaming\mozilla\firefox\profiles\3hg7zuyq.default\minidumps [11 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 10/03/2013 at 22:49:00.48
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 



#4 gringo_pr

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Posted 03 October 2013 - 10:07 PM


Hello Nadianna

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#5 Nadianna

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Posted 03 October 2013 - 10:08 PM

I just wanted to correct what I said about the popups seeming to be gone. They are definitely still there, and there's also a "Quickshare widget" on Firefox. I can uncheck it but it doesn't go away, of course.



#6 gringo_pr

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Posted 03 October 2013 - 10:27 PM

OK go ahead and run combofix for me

gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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#7 Nadianna

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Posted 03 October 2013 - 10:33 PM

Combofix ran without a problem; I didn't get any errors or anything. I'll paste the log below. Quickshare is still there, without any noticeable changes. I again got a popup (and the Quickshare widget turned on) as soon as Firefox started.

 

 

 

ComboFix 13-10-03.03 - David 10/03/2013  23:16:12.1.2 - x86
Microsoft Windows 7 Professional   6.1.7600.0.1252.1.1033.18.2038.1239 [GMT -4:00]
Running from: c:\users\David\Desktop\ComboFix.exe
AV: Microsoft Security Essentials *Disabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}
SP: Microsoft Security Essentials *Disabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
 * Created a new restore point
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\windows\Installer\{147DFAD8-34C3-4DE1-9FCA-ACEFDE9EF810}\NewShortcut11_8ACB210B42E44145A8C31F8E3DD765A3.exe
.
.
(((((((((((((((((((((((((   Files Created from 2013-09-04 to 2013-10-04  )))))))))))))))))))))))))))))))
.
.
2013-10-04 03:26 . 2013-10-04 03:26    --------    d-----w-    c:\users\User\AppData\Local\temp
2013-10-04 03:26 . 2013-10-04 03:26    --------    d-----w-    c:\users\Default\AppData\Local\temp
2013-10-04 02:46 . 2013-10-04 02:46    --------    d-----w-    c:\windows\ERUNT
2013-10-04 02:35 . 2013-10-04 02:37    --------    d-----w-    C:\AdwCleaner
2013-10-03 21:54 . 2013-10-03 21:58    --------    d-----w-    c:\windows\system32\MRT
2013-10-03 21:51 . 2013-10-03 21:50    37664    ----a-w-    c:\windows\system32\drivers\avgtpx86.sys
2013-10-03 21:51 . 2013-10-03 21:51    --------    d-----w-    c:\programdata\AVG SafeGuard toolbar
2013-10-03 21:50 . 2013-10-03 21:50    --------    d-----w-    c:\program files\AVG SafeGuard toolbar
2013-10-03 21:50 . 2013-10-03 21:50    --------    d--h--w-    c:\programdata\Common Files
2013-10-03 21:49 . 2013-10-03 21:49    --------    d-----w-    c:\program files\Mobipocket.com
2013-10-03 04:51 . 2013-09-05 05:02    7328304    ----a-w-    c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{CA548B0F-9A02-4B9D-A4F4-778B7E31329F}\mpengine.dll
2013-10-02 04:46 . 2013-09-05 05:02    7328304    ----a-w-    c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2013-09-15 03:23 . 2013-09-15 03:24    --------    d-----w-    c:\users\David
2013-09-15 03:22 . 2013-09-05 01:58    718712    ------w-    c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{7FF67447-4508-4D3E-964F-5FFBD9F53C5A}\gapaengine.dll
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-09-20 02:56 . 2012-03-30 10:03    692616    ----a-w-    c:\windows\system32\FlashPlayerApp.exe
2013-09-20 02:56 . 2012-03-12 19:27    71048    ----a-w-    c:\windows\system32\FlashPlayerCPLApp.cpl
2013-07-28 20:25 . 2012-10-06 05:39    698504    ------w-    c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\NISBackup\gapaengine.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2009-09-23 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2009-09-23 173592]
"Persistence"="c:\windows\system32\igfxpers.exe" [2009-09-23 150552]
"BCSSync"="c:\program files\Microsoft Office\Office14\BCSSync.exe" [2010-03-13 91520]
"EEventManager"="c:\program files\Epson Software\Event Manager\EEventManager.exe" [2010-10-12 979328]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2011-03-31 2221352]
"MSC"="c:\program files\Microsoft Security Client\msseces.exe" [2013-01-27 947152]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2012-01-18 254696]
"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2012-02-21 59240]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2012-04-19 421888]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"aux"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"
.
R2 vToolbarUpdater17.0.12;vToolbarUpdater17.0.12;c:\program files\Common Files\AVG Secure Search\vToolbarUpdater\17.0.12\ToolbarUpdater.exe [x]
R3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\DRIVERS\NisDrvWFP.sys [2013-01-20 100328]
R3 NisSrv;Microsoft Network Inspection;c:\program files\Microsoft Security Client\NisSrv.exe [2013-01-27 295232]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2012-03-31 1343400]
S1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx86.sys [2013-10-03 37664]
S2 EpsonCustomerParticipation;EpsonCustomerParticipation;c:\program files\EPSON\EpsonCustomerParticipation\EPCP.exe [2011-06-09 521600]
S2 ScrybeUpdater;Scrybe Updater;c:\program files\Synaptics\Scrybe\Service\ScrybeUpdater.exe [2011-05-27 1300264]
S3 netw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\DRIVERS\netw5v32.sys [2009-07-13 4231168]
S3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\DRIVERS\VSTAZL3.SYS [2009-07-13 207360]
S3 SrvHsfV92;SrvHsfV92;c:\windows\system32\DRIVERS\VSTDPV3.SYS [2009-07-13 980992]
S3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\DRIVERS\VSTCNXT3.SYS [2009-07-13 661504]
.
.
Contents of the 'Scheduled Tasks' folder
.
2013-10-04 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-03-30 02:56]
.
.
------- Supplementary Scan -------
.
TCP: DhcpNameServer = 192.168.1.1
FF - ProfilePath - c:\users\David\AppData\Roaming\Mozilla\Firefox\Profiles\3hg7zuyq.default\
FF - prefs.js: keyword.URL -
FF - ExtSQL: 2013-09-15 00:35; {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}; c:\users\David\AppData\Roaming\Mozilla\Firefox\Profiles\3hg7zuyq.default\extensions\{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}.xpi
FF - ExtSQL: 2013-09-20 00:56; {5384767E-00D9-40E9-B72F-9CC39D655D6F}; c:\users\David\AppData\Roaming\Mozilla\Firefox\Profiles\3hg7zuyq.default\extensions\{5384767E-00D9-40E9-B72F-9CC39D655D6F}
FF - ExtSQL: 2013-10-03 17:52; {004f0f31-a8cd-4579-bc12-1601991898e7}; c:\users\David\AppData\Roaming\Mozilla\Firefox\Profiles\3hg7zuyq.default\extensions\{004f0f31-a8cd-4579-bc12-1601991898e7}
.
- - - - ORPHANS REMOVED - - - -
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\Scrybe.lnk - c:\windows\Installer\{147DFAD8-34C3-4DE1-9FCA-ACEFDE9EF810}\NewShortcut11_8ACB210B42E44145A8C31F8E3DD765A3.exe
AddRemove-TeamExtreme Minecraft Installer 1.3.2 - c:\users\User\AppData\Roaming\.minecraft\Uninstall.exe
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-10-03  23:28:45
ComboFix-quarantined-files.txt  2013-10-04 03:28
.
Pre-Run: 6,582,640,640 bytes free
Post-Run: 7,525,097,472 bytes free
.
- - End Of File - - 59541EE5794A42CD0D1673C6DDDC12B4
A36C5E4F47E84449FF07ED3517B43A31
 



#8 gringo_pr

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Posted 03 October 2013 - 10:37 PM


Hello Nadianna

I want you to reset firefox back to defaults, this will remove everything from Firefox

I will let you keep your bookmarks so to do that you can go here - Export BookMarks

Now to reset firefox do the following.
  • At the top of the Firefox window, click the "Firefox" button,
  • go over to the "Help" sub-menu
    • (on Windows XP, click the Help menu at the top of the Firefox window) and select "Troubleshooting Information".
  • Click the "Reset Firefox" button in the upper-right corner of the Troubleshooting Information page.
  • click "Reset Firefox" in the confirmation window that opens.
  • Firefox will close and be reset. When it's done. Click "Finish" and Firefox will open.
restart the computer and check firefox for me now

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#9 Nadianna

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Posted 03 October 2013 - 10:56 PM

It's gone! Checked Amazon, Etsy, and Ebay- no popups, and the widget is gone. As far as I can tell the computer is functioning like it was before it got infected. Is it all right to turn the antivirus and firewall back on now?

 

Thank you again for your kind help Gringo, we're both genuinely grateful! :)



#10 gringo_pr

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Posted 03 October 2013 - 11:07 PM


Hello Nadianna

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::


 
Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe
CFScriptB-4.gif
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
    • report from Combofix
    • let me know of any problems you may have had
    • How is the computer doing now after running the script?
Gringo
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#11 Nadianna

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Posted 03 October 2013 - 11:30 PM

Here's the report from Combofix- I had no problems running it. The computer seems to be working normally; I see no popups nor browser add-ons nor anything unusual at all.

 

 

ComboFix 13-10-03.03 - David 10/04/2013   0:16.2.2 - x86
Microsoft Windows 7 Professional   6.1.7600.0.1252.1.1033.18.2038.968 [GMT -4:00]
Running from: c:\users\David\Desktop\ComboFix.exe
Command switches used :: c:\users\David\Desktop\CFScript.txt
AV: Microsoft Security Essentials *Disabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}
SP: Microsoft Security Essentials *Disabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((   Files Created from 2013-09-04 to 2013-10-04  )))))))))))))))))))))))))))))))
.
.
2013-10-04 04:23 . 2013-10-04 04:23    --------    d-----w-    c:\users\User\AppData\Local\temp
2013-10-04 04:23 . 2013-10-04 04:23    --------    d-----w-    c:\users\Default\AppData\Local\temp
2013-10-04 02:46 . 2013-10-04 02:46    --------    d-----w-    c:\windows\ERUNT
2013-10-04 02:35 . 2013-10-04 02:37    --------    d-----w-    C:\AdwCleaner
2013-10-03 21:54 . 2013-10-03 21:58    --------    d-----w-    c:\windows\system32\MRT
2013-10-03 21:51 . 2013-10-03 21:50    37664    ----a-w-    c:\windows\system32\drivers\avgtpx86.sys
2013-10-03 21:51 . 2013-10-03 21:51    --------    d-----w-    c:\programdata\AVG SafeGuard toolbar
2013-10-03 21:50 . 2013-10-03 21:50    --------    d-----w-    c:\program files\AVG SafeGuard toolbar
2013-10-03 21:50 . 2013-10-03 21:50    --------    d--h--w-    c:\programdata\Common Files
2013-10-03 21:49 . 2013-10-03 21:49    --------    d-----w-    c:\program files\Mobipocket.com
2013-10-03 04:51 . 2013-09-05 05:02    7328304    ----a-w-    c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{CA548B0F-9A02-4B9D-A4F4-778B7E31329F}\mpengine.dll
2013-10-02 04:46 . 2013-09-05 05:02    7328304    ----a-w-    c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2013-09-15 03:23 . 2013-09-15 03:24    --------    d-----w-    c:\users\David
2013-09-15 03:22 . 2013-09-05 01:58    718712    ------w-    c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{7FF67447-4508-4D3E-964F-5FFBD9F53C5A}\gapaengine.dll
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-09-20 02:56 . 2012-03-30 10:03    692616    ----a-w-    c:\windows\system32\FlashPlayerApp.exe
2013-09-20 02:56 . 2012-03-12 19:27    71048    ----a-w-    c:\windows\system32\FlashPlayerCPLApp.cpl
2013-07-28 20:25 . 2012-10-06 05:39    698504    ------w-    c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\NISBackup\gapaengine.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2009-09-23 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2009-09-23 173592]
"Persistence"="c:\windows\system32\igfxpers.exe" [2009-09-23 150552]
"BCSSync"="c:\program files\Microsoft Office\Office14\BCSSync.exe" [2010-03-13 91520]
"EEventManager"="c:\program files\Epson Software\Event Manager\EEventManager.exe" [2010-10-12 979328]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2011-03-31 2221352]
"MSC"="c:\program files\Microsoft Security Client\msseces.exe" [2013-01-27 947152]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2012-01-18 254696]
"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2012-02-21 59240]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2012-04-19 421888]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"aux"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"
.
R2 vToolbarUpdater17.0.12;vToolbarUpdater17.0.12;c:\program files\Common Files\AVG Secure Search\vToolbarUpdater\17.0.12\ToolbarUpdater.exe [x]
R3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\DRIVERS\NisDrvWFP.sys [2013-01-20 100328]
R3 NisSrv;Microsoft Network Inspection;c:\program files\Microsoft Security Client\NisSrv.exe [2013-01-27 295232]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2012-03-31 1343400]
S1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx86.sys [2013-10-03 37664]
S2 EpsonCustomerParticipation;EpsonCustomerParticipation;c:\program files\EPSON\EpsonCustomerParticipation\EPCP.exe [2011-06-09 521600]
S2 ScrybeUpdater;Scrybe Updater;c:\program files\Synaptics\Scrybe\Service\ScrybeUpdater.exe [2011-05-27 1300264]
S3 netw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\DRIVERS\netw5v32.sys [2009-07-13 4231168]
S3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\DRIVERS\VSTAZL3.SYS [2009-07-13 207360]
S3 SrvHsfV92;SrvHsfV92;c:\windows\system32\DRIVERS\VSTDPV3.SYS [2009-07-13 980992]
S3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\DRIVERS\VSTCNXT3.SYS [2009-07-13 661504]
.
.
Contents of the 'Scheduled Tasks' folder
.
2013-10-04 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-03-30 02:56]
.
.
------- Supplementary Scan -------
.
TCP: DhcpNameServer = 192.168.1.1
FF - ProfilePath - c:\users\David\AppData\Roaming\Mozilla\Firefox\Profiles\xugqupu9.default-1380858368636\
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-10-04  00:24:42
ComboFix-quarantined-files.txt  2013-10-04 04:24
ComboFix2.txt  2013-10-04 03:28
.
Pre-Run: 7,540,953,088 bytes free
Post-Run: 7,368,880,128 bytes free
.
- - End Of File - - E98331F04B08D97E0272503B075BCB3E
A36C5E4F47E84449FF07ED3517B43A31
 



#12 gringo_pr

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Posted 03 October 2013 - 11:40 PM


Hello Nadianna

I would like to see a report that combofix makes.

extra combofix report
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box
C:\Qoobox\Add-Remove Programs.txt
  • click ok
copy and paste the report into this topic for me to review

Gringo
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#13 Nadianna

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Posted 03 October 2013 - 11:44 PM

Okay, here's the report. (Ugh, do I see Quickshare on there?!)

 

µTorrent
7-Zip 9.20
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Shockwave Player 11.6
Alice Greenfingers 2
Apple Application Support
Apple Software Update
AVG SafeGuard toolbar
Big Fish Games: Game Manager
Breath of Death VII
CrystalDiskInfo 5.2.0
Cthulhu Saves the World
Cursed House 2 1.00
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dream Day Anniversary
Dream Day First Home
DX Studio Player v3.2.68
Epson Customer Participation
Epson Event Manager
EPSON NX330 Series Printer Uninstall
EPSON Scan
EpsonNet Print
Fallout: New Vegas
Forest Life 3D Screensaver 1.2
Foxit Reader
Free Alarm Clock 2.7.0
Half-Life 2
Half-Life 2: Lost Coast
HP Officejet Pro 8500 A910 Basic Device Software
HP Officejet Pro 8500 A910 Help
inSSIDer
Intel® Graphics Media Accelerator Driver
Intel® TV Wizard
Java Auto Updater
Java™ 6 Update 22
Java™ 6 Update 33
Life Quest&reg; 2: Metropoville
Lucky Rabbit Reflex! Demo Version 1.13
Magic Shop
Magical Diary 1.09
Magical Forest
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Microsoft WSE 3.0 Runtime
Microsoft XNA Framework Redistributable 3.1
Microsoft XNA Framework Redistributable 4.0
Mobipocket Reader 6.2
Monkey Island 2: Special Edition
Mozilla Firefox 24.0 (x86 en-US)
Mozilla Maintenance Service
NVIDIA GAME System Software 2.8.1
NVIDIA PhysX
OpenAL
OpenOffice.org 3.3
Paint.NET v3.5.10
Pirate101
QuickShare
QuickTime
Rhapsody
Rune Stones Quest 1.00
S.T.A.L.K.E.R.: Shadow of Chernobyl
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
Security Update for Microsoft Excel 2010 (KB2760597) 32-Bit Edition
Security Update for Microsoft Filter Pack 2.0 (KB2553501) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2687422) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2597986) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition
Security Update for Microsoft Outlook 2010 (KB2794707) 32-Bit Edition
Security Update for Microsoft Publisher 2010 (KB2553147) 32-Bit Edition
Security Update for Microsoft Visio 2010 (KB2810068) 32-Bit Edition
Security Update for Microsoft Visio Viewer 2010 (KB2598287) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2760769) 32-Bit Edition
Sid Meier's Civilization V
Snapshot Adventures - Secret of Bird Island
Star Wars: Knights of the Old Republic II
Steam
swMSM
Synaptics Gesture Suite featuring SYNAPTICS | Scrybe
Synaptics Pointing Device Driver
The Promised Land 1.00
Trader's Little Helper 2.7.0
Turbo Pizza
Turbo Subs
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553157) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2589370) 32-Bit Edition
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760758) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2687277) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
VLC media player 2.0.2
WinRAR 4.11 (32-bit)
Woodville Chronicles
XCOM: Enemy Unknown
Youda Camper
Zeus & Poseidon



#14 gringo_pr

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Posted 03 October 2013 - 11:49 PM


Hello

:P2P Warning!:

IMPORTANT I notice there are signs of one or more P2P (Person to Person) File Sharing Programs on your computer.

Please note that as long as you are using any form of Peer-to-Peer networking and downloading files from non-documented sources, you can expect infestations of malware to occur
Once upon a time, P2P file sharing was fairly safe. That is no longer true. P2P programs form a direct conduit on to your computer, their security measures are easily circumvented and malware writers are increasingly exploiting them to spread their wares on to your computer. Further to that, if your P2P program is not configured correctly, your computer may be sharing more files than you realize. There have been cases where people's passwords, address books and other personal, private, and financial details have been exposed to a file sharing network by a badly configured program.

Please read these short reports on the dangers of peer-2-peer programs and file sharing.These logs are looking allot better. But we still have some work to do.


uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (it does allot better of a job
  • Programs to remove

    • µTorrent
      Java™ 6 Update 22
      Java™ 6 Update 33
      QuickShare



  • Please download and install Revo Uninstaller Free
  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.
.


Install Java:

Please go here to install Java
  • click on the Free Java Download Button
  • click on Agree and start Free download
  • click on Run
  • click on run again
  • click on install
  • when install is complete click on close
Clean Out Temp Files
  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here CCleaner
    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
    • Click Run Cleaner.
    • Close CCleaner.
: Malwarebytes' Anti-Malware :
  • Please download Malwarebytes' Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.



Download HijackThis
  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic
"information and logs"
  • In your next post I need the following
    • Log From MBAM
    • report from Hijackthis
    • let me know of any problems you may have had
    • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#15 Nadianna

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Posted 04 October 2013 - 12:40 AM

I ran MBAM and HijackThis without any problems or errors. The computer is running fine; no error messages or popups or anything out of order that I can see from here.

 

The Malwarebytes log:

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.10.04.03

Windows 7 x86 NTFS
Internet Explorer 9.0.8112.16421
David :: NPC [administrator]

10/4/2013 1:19:17 AM
mbam-log-2013-10-04 (01-19-17).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 222592
Time elapsed: 6 minute(s), 34 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 3
C:\Users\David\Desktop\QuickShare1-2-.exe (PUP.Optional.QuickShare.A) -> Quarantined and deleted successfully.
C:\Users\David\Downloads\SoftonicDownloader_for_mobipocket-reader-desktop.exe (PUP.Optional.Softonic.A) -> Quarantined and deleted successfully.
C:\Users\User\Downloads\DTLite4454-0315.exe (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.

(end)
 

 

And here is the HijackThis log:

 

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 1:34:50 AM, on 10/4/2013
Platform: Windows 7  (WinNT 6.00.3504)
MSIE: Internet Explorer v9.00 (9.00.8112.16476)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\rundll32.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Epson Software\Event Manager\EEventManager.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\David\Downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~1\Office14\GROOVEEX.DLL
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~1\Office14\URLREDIR.DLL
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [BCSSync] "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices
O4 - HKLM\..\Run: [EEventManager] "C:\Program Files\Epson Software\Event Manager\EEventManager.exe"
O4 - HKLM\..\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: EpsonBidirectionalService - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
O23 - Service: EpsonCustomerParticipation - SEIKO EPSON CORPORATION - C:\Program Files\EPSON\EpsonCustomerParticipation\EPCP.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: Scrybe Updater (ScrybeUpdater) - Synaptics, Inc. - C:\Program Files\Synaptics\Scrybe\Service\ScrybeUpdater.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: vToolbarUpdater17.0.12 - Unknown owner - C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\17.0.12\ToolbarUpdater.exe (file missing)

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End of file - 4720 bytes
 

 

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