Thanks for getting back to me.
Yes, I have tried 'Show more restore points' but now it's not giving me anything before Sep. 27 and there are only about three restore points to choose from.
Thanks for the link but the information it has for "Restoring a restore point" doesn't fit with what my computer offers me. I click on system restore, allow it to make changes to my computer, I get a window that explains what system restore does with a 'next' button at the bottom (and no other options except to close the window), and when I click 'next' I'm brought to a window that shows me my system restore points (with the option to show more, which is only giving me three restore points). I do have an option to 'scan for affected programs' but I haven't pressed that and I don't think it will do much for what I need. And then when I press the 'next' button on that page then I just get a confirmation for whatever date I selected (or the top one if I didn't select one) and then the option to 'finish'. The information I get does not match what your link showed me and it doesn't have any sort of option to redo a restore point. I have never seen that option before on my computer.
As far as I know there are no problems on my computer that would affect the restoration process. My computer got hit with a virus on 9/11 that encrypted my files (Word, Excel, PowerPoint, and some of my pictures) but not any of my programs so far as I am aware.
I remember looking around online for ways to show previous versions of my files (I can't remember exactly where I saw those or what they suggested), but those didn't help with my overall predicament and I don't think they would affect how my system restore works.
Do you or someone you know have any ideas how to help?
Thanks again so much for getting back to me!