Since you are convinced it is a malware issue (and it may very well be)
Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.
Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.
You will be instructed to run DDS, which is a better tool than Hijack This.
If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
After you have completed the steps in the guide and have started your topic in malware removal post a link to it in THIS topic. Good luck and be patient.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
Edited by Queen-Evie, 03 October 2013 - 09:29 PM.