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Computer Blue Screening


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10 replies to this topic

#1 bannabop

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Posted 02 October 2013 - 06:36 PM

My computer has been blue screening with some regularity. I have attempted to research the problem with Google and have had no luck fixing it. Any help would be appreciated.

 

I have written down parts of the error messages on the blue screen I could see.

 

xxx_xxx_Not_Less_Or_EquAL

dateport sys

Something Pool Header

 

Sorry those are so vague. Those are pieces of the messages I saw various times. My last hiccup with the computer was not a blue screen. But a freeze that did not go to the BSOD.

 



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#2 jhayz

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Posted 02 October 2013 - 09:05 PM

Please post the computer model/brand next time.

BSOD Posting Instructions

> Upload and share the link by registering here https://www.box.com/

Try downloading Speccy and then install the program.  To post and publish a snapshot of your PC.
. In the Menu bar, click File -> Publish Snapshot
. Click Yes > then Copy to Clipboard
. On your next reply, right-click on a empty space and click Paste on reply box then click Post.

 

Download MiniToolBox and run the program. Select
List Last 10 Event Viewers, List Installed Programs and List Users, Partitions and Memory Size then click Go.
A notepad will open then copy-paste the report on your next reply.
 


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#3 bannabop

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Posted 03 October 2013 - 02:42 PM

Sorry for not following the instructions!

https://app.box.com/s/7kv63l403e8r7b4mior2

 

· OS - Windows 7
·  x64
· Windows 7
· I purchased Windows 7, my friend built it
· Age of system (hardware) I believe it is two years old
· Age of OS installation - Not sure. I have not re installed the OS

· CPU
· Video Card-ATI RADEON HD 4250
· MotherBoard-ASUS M4ABBTD-V EVO/USB3
· Power Supply - Not sure

· System Manufacturer-Not sure
· Exact model number-Not sure



#4 bannabop

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Posted 03 October 2013 - 02:43 PM

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Travis (administrator) on 03-10-2013 at 15:43:06
Running from "C:\Users\Travis\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/03/2013 00:33:15 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762"1".
Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/03/2013 00:33:15 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762"1".
Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/03/2013 00:33:15 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762"1".
Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/03/2013 00:33:15 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762"1".
Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/03/2013 00:33:15 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762"1".
Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/03/2013 00:33:14 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762"1".
Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/03/2013 00:33:14 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762"1".
Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/03/2013 00:33:14 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762"1".
Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/03/2013 00:33:14 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762"1".
Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/03/2013 00:33:14 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762"1".
Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762" could not be found.
Please use sxstrace.exe for detailed diagnosis.


System errors:
=============
Error: (10/03/2013 03:11:30 PM) (Source: BugCheck) (User: )
Description: 0x0000003b (0x00000000c0000005, 0xfffff9600013d4a2, 0xfffff8800a584170, 0x0000000000000000)C:\Windows\MEMORY.DMP100313-25428-01

Error: (10/03/2013 03:11:24 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:09:05 PM on ?03/?10/?2013 was unexpected.

Error: (10/02/2013 07:45:51 PM) (Source: Service Control Manager) (User: )
Description: The Security Center service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.

Error: (10/02/2013 07:45:51 PM) (Source: Service Control Manager) (User: )
Description: The TCP/IP NetBIOS Helper service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 100 milliseconds: Restart the service.

Error: (10/02/2013 07:45:51 PM) (Source: Service Control Manager) (User: )
Description: The Windows Event Log service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (10/02/2013 07:45:51 PM) (Source: Service Control Manager) (User: )
Description: The DHCP Client service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.

Error: (10/02/2013 07:45:51 PM) (Source: Service Control Manager) (User: )
Description: The Windows Audio service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (10/02/2013 07:23:55 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:22:21 PM on ?02/?10/?2013 was unexpected.

Error: (10/02/2013 01:55:49 PM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (10/02/2013 01:27:26 PM) (Source: BugCheck) (User: )
Description: 0x0000003b (0x00000000c0000005, 0xfffff960000f46c0, 0xfffff8800ad66540, 0x0000000000000000)C:\Windows\MEMORY.DMP100213-31668-01


Microsoft Office Sessions:
=========================
Error: (10/03/2013 00:33:15 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762"c:\program files (x86)\Last.fm\QtXml4.dll

Error: (10/03/2013 00:33:15 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762"c:\program files (x86)\Last.fm\QtSql4.dll

Error: (10/03/2013 00:33:15 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762"c:\program files (x86)\Last.fm\QtNetwork4.dll

Error: (10/03/2013 00:33:15 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762"c:\program files (x86)\Last.fm\QtGui4.dll

Error: (10/03/2013 00:33:15 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762"c:\program files (x86)\Last.fm\QtCore4.dll

Error: (10/03/2013 00:33:14 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762"c:\program files (x86)\Last.fm\Moose1.dll

Error: (10/03/2013 00:33:14 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762"c:\program files (x86)\Last.fm\LastFmTools1.dll

Error: (10/03/2013 00:33:14 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762"c:\program files (x86)\Last.fm\ext_skypenotify.dll

Error: (10/03/2013 00:33:14 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762"c:\program files (x86)\Last.fm\ext_messengernotify.dll

Error: (10/03/2013 00:33:14 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762"c:\program files (x86)\Last.fm\CrashReporter.exe


=========================== Installed Programs ============================

µTorrent (Version: 3.3.1.29812)
Adobe AIR (Version: 3.7.0.2090)
Adobe Flash Player 11 ActiveX 64-bit (Version: 11.0.1.152)
Adobe Flash Player 11 Plugin (Version: 11.7.700.224)
Adobe Photoshop 7.0 (Version: 7.0)
Adobe Reader X (10.1.8) (Version: 10.1.8)
Advanced RAR Password Recovery (remove only)
AMD APP SDK Runtime (Version: 10.0.831.4)
AMD Catalyst Install Manager (Version: 3.0.855.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Fuel (Version: 2011.1109.2212.39826)
AMD Media Foundation Decoders (Version: 1.0.61109.2218)
AMD VISION Engine Control Center (Version: 2011.1109.2212.39826)
Apple Application Support (Version: 2.1.9)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
ASIO4ALL (Version: 2.10)
ATI AVIVO64 Codecs (Version: 11.6.0.10627)
Audacity 1.3.14 (Unicode)
Audacity 2.0.2 (Version: 2.0.2)
avast! Free Antivirus (Version: 8.0.1497.0)
Bonjour (Version: 3.0.0.10)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2011.1109.2212.39826)
Catalyst Control Center InstallProxy (Version: 2011.1109.2212.39826)
CCC Help English (Version: 2011.1109.2211.39826)
ccc-utility64 (Version: 2011.1109.2212.39826)
CCleaner (Version: 3.12)
Cool & Quiet
Creative Live! Cam Center (Version: 1.00)
Creative Live! Cam Notebook (VF0470) Driver (1.03.01.00)
D3DX10 (Version: 15.4.2368.0902)
doubleTwist (Version: 3.2.1.14961)
DriverUpdate (Version: 2.2.30452)
Elevayta Extra Boy v4.91d VST
Elevayta Player Boy V1.02
EZdrummer (Version: 1.1.1)
EZXDfh (Version: 1.0)
EZXMetalHeads (Version: 1.0.0)
EZXMetalMachine (Version: 1.0.0)
ffdshow [rev 2527] [2008-12-19] (Version: 1.0)
FixCleaner (Version: 2.0.4934)
FL Studio 10
Google Chrome (Version: 30.0.1599.66)
Google Update Helper (Version: 1.3.21.153)
HiJackThis (Version: 1.0.0)
HTC Driver Installer (Version: 3.0.0.023)
HTC Sync Manager (Version: 1.0.39.1)
HydraVision (Version: 4.2.208.0)
IL Download Manager
iTunes (Version: 11.1.0.126)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Java™ 6 Update 22 (Version: 6.0.220)
Korg Legacy Collection v1.0.0.2
LAME v3.99.3 (for Windows)
Last.fm 1.5.4.27091
Line 6 Uninstaller (Version: )
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Mozilla Firefox 17.0.1 (x86 en-US) (Version: 17.0.1)
Mozilla Firefox 24.0 (x86 en-US) (Version: 24.0)
Mozilla Firefox 7.0.1 (x86 en-US) (Version: 7.0.1)
Mozilla Maintenance Service (Version: 17.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Native Instruments Controller Editor (Version: 1.1.1.189)
Native Instruments Guitar Rig 4 (Version: 4.0.7.960)
Native Instruments Kontakt 5 (Version: 5.2.0.6361)
Native Instruments Massive (Version: 1.3.0.2050)
Native Instruments Service Center (Version: 2.2.6.676)
NEC Electronics USB 3.0 Host Controller Driver (Version: 1.0.18.0)
OpenOffice.org 3.3 (Version: 3.3.9567)
Origin (Version: 9.1.10.2728)
PokerStars
Power Tab Editor 1.7 (Version: 1.7.0)
PS3 Media Server (Version: 1.50.1)
QuickTime (Version: 7.69.80.9)
RAR Password Unlocker 4.2.0.0
Realtek Ethernet Controller Driver (Version: 7.41.216.2011)
Realtek High Definition Audio Driver (Version: 6.0.1.6449)
Renesas Electronics USB 3.0 Host Controller Driver (Version: 2.0.4.0)
rgc:audio sfz VSTi v1.96
SimCity™ (Version: 1.0.0.0)
Skype™ 5.10 (Version: 5.10.116)
Spicy Guitar 1.2.0.1 (Version: 1.2.0.1)
StudioTax 2012 (Version: 8.0.2.2)
System Requirements Lab Detection (Version: 1.0.5.0)
TuxGuitar 1.2
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
VirtualCloneDrive
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
WinRAR 4.01 (64-bit) (Version: 4.01.0)
Yamaha Steinberg USB Driver (Version: 1.6.0.9)
YTD YouTube Downloader & Converter 3.6

========================= Memory info: ===================================

Percentage of memory in use: 32%
Total physical RAM: 7935.18 MB
Available physical RAM: 5350.11 MB
Total Pagefile: 15868.54 MB
Available Pagefile: 12988.92 MB
Total Virtual: 4095.88 MB
Available Virtual: 3958.42 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:465.66 GB) (Free:264.08 GB) NTFS

========================= Users: ========================================

User accounts for \\RICOGRANDE

Administrator            Corey                    Guest                    
postgres                 Travis                   


**** End of log ****
 



#5 sflatechguy

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Posted 03 October 2013 - 05:32 PM

Your Last.fm program is acting up. Try uninstalling it and reinstalling it.

 

The 0x0000003b bug check tends to be hardware, or a graphics driver error, although it can also be caused by antivirus programs or even memory issues. I notice you have more than one antivirus program installed and running. Best practice is to stick with one -- uninstall all the others. You can also try removing and reseating all motherboard cards, RAM and all cables (with the PC unplugged and turned off, of course) to address the 0x0000003b hardware possibility, and update the video driver if it's not up to date.

 

jhayz may have other suggestions as well.



#6 jhayz

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Posted 03 October 2013 - 08:31 PM

Please post or include the Speccy report next time. The uploaded information may take some time to check thoroughly but please run a memory test on your ram sticks by pair or individually to identify the faulty stick (if there is one) when errors started to appear. http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html


Tekken
 


#7 jhayz

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Posted 04 October 2013 - 01:47 AM

Please uninstall the items found below.
 

FixCleaner (Version: 2.0.4934) - Registry Cleaners are one of the causes of system crashes and BSOD since they are not recommended and are considered crapwares.

 

avast! Free Antivirus (Version: 8.0.1497.0) - One of the crashes points to aswsnx.sys which is an Avast file/component. Replacing it with Free Microsoft Security Essentials would be my suggestion.

 

FL Studio 10 - Demo version? Please uninstall as it was part of your system crashes.

 

Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5) - Remove old versions and update to the latest release.
Java™ 6 Update 22 (Version: 6.0.220)

 

Last.fm 1.5.4.27091 - 0X3B application fault points to this software.

 

Mozilla Firefox 17.0.1 (x86 en-US) (Version: 17.0.1)
Mozilla Firefox 24.0 (x86 en-US) (Version: 24.0) - The latest version is v24.0, please remove other versions installed.
Mozilla Firefox 7.0.1 (x86 en-US) (Version: 7.0.1)

 

rgc:audio sfz VSTi v1.96 - Not familiar with this software but remove this also just in case.

 

Skype™ 5.10 (Version: 5.10.116) - Remove and update to the latest version.

 

DriverUpdate (Version: 2.2.30452) - Never used any of this utilities so other members might make a comment regarding this software installed.

 

Renesas Electronics USB 3.0 Host Controller Driver (Version: 2.0.4.0) - Was it installed for a particular usage?

 

 

All correct drivers are listed in your motherboard support site. Please post the speccy report.


Tekken
 


#8 bannabop

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Posted 04 October 2013 - 03:28 PM

I can't get Speccy to run off my memory stick. I believe deleting the programs you listed has rectified the problem. Will Microsoft Security Essentials do the job better/comparable to Avast?



#9 hamluis

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Posted 04 October 2013 - 04:47 PM

IMO...certainly.

 

I'm not one of those persons who believes all the advertising ploys developed by various entities...to make people think that there is a significant difference between various products.

 

Avast is a fine AV...so is MSE, so is Avira, so are many others.  An AV program does not do magical things for a system...it's merely a line of defense that is of little value if not properly updated or routinely used.

 

MSE is free, it integrates into Windows better than various other AV products...and it works.

 

Louis



#10 jeffhubert

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Posted 04 October 2013 - 08:51 PM

u can try reformating your hard drive and install fresh windows...this problem happens to me too but i fixed it by reformatting my hard drives and installed new windows



#11 jhayz

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Posted 05 October 2013 - 12:12 AM

u can try reformating your hard drive and install fresh windows...this problem happens to me too but i fixed it by reformatting my hard drives and installed new windows

 

The BSOD does not address all solutions by reinstalling unfortunately. It is always beneficial to everyone experiencing and researching on certain related cause and fix scenarios especially on forum threads like Bleeping Computer Community. :thumbup2:

I can't get Speccy to run off my memory stick.

 

I believe your computer is already running smoothly with internet connection...? Can you read the instruction on how to post the speccy link report. :)


Tekken
 





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