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How to help end-users in this forum?


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#1 lsjohnson2

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Posted 02 October 2013 - 05:38 PM

Moderators or Devs,

 

I'm interested in providing help on a regular basis within the security forums. I've been a long time reader and I think its time I contribute ;) I had some general questions before I went diving in, if someone would be so kind:

 

Responding to Posts

 

1.) Can someone PM me a set of templates you may use as automated responses for the typical questions one might expect. I've seen some nicely formatted ones here and there, would be interested if these are all 100% custom-made or if there is some master template out there you guys take and make your own.

 

2.) Do any of you have a typical workflow you could share. E.g. (1. ask end-user for XYZ settings 2. ask end-user to post ABC logs, and so on) That I might be able to mimic to provide a consistent and universal level of service when answering questions.

 

3.) Any other general tips and tricks the more experienced may wish to share that you've learned down the road.

 

Legality

 

1.) I've read the forums do's and do not's, but I was looking for one that is targeted more towards contributors. Perhaps what you may expect from people who respond to questions to follow a certain guild lines and so forth. Just want to make sure 'i's' are dotted and 't's' crossed.

 

Resolving Issues

 

1.) I'm a rather seasoned, educated, and diverse IT (or I would hope to think at least), therefore, I like everyone else, have my own nicely arranged toolbox. However, if anyone wants to make a suggestion for a common set that is generally the community's "first-attempt" solution I'm all ears. Or, if there are any "do not, or can not" use tools out there that I should be aware of.

 

2.) Names of possible good people who I can ask more back-office questions if they should arise.

Otherwise, thanks in advance, and I apologize I couldn't find a more reasonable place for this thread. I look forward to contributing to the already amazing service BleepingComputers provides everyday!

 

Logan

 



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#2 quietman7

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Posted 02 October 2013 - 06:47 PM

Hello lsjohnson2

Yes you can answer questions and post in this forum.

However, if you're interested in learning about malware removal and want to help as staff here at Bleeping Computer, please read BC Malware Removal Training Program.

The above link explains how to apply and what is required. If there are no slots available, you will have to keep checking back at a later time. We are swamped with such requests and there are not enough instructors able to provide teaching so that limits the number of trainees we can accept.

Due to the self-paced structure of training and limited number of instructors here at BC, it is impossible to say with any accuracy when slots will open. There is no notification system in place for when slots open so you need to keeping checking back if BC Study Hall is the school you prefer to enroll in. The logistics and management of such a system and the fact we have a worldwide membership negate the potential effectiveness and fairness one would expect from it.

Also read this topic and related links at the bottom: Instructions for posting advice in Am I Infected
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