Moderators or Devs,
I'm interested in providing help on a regular basis within the security forums. I've been a long time reader and I think its time I contribute ;) I had some general questions before I went diving in, if someone would be so kind:
Responding to Posts
1.) Can someone PM me a set of templates you may use as automated responses for the typical questions one might expect. I've seen some nicely formatted ones here and there, would be interested if these are all 100% custom-made or if there is some master template out there you guys take and make your own.
2.) Do any of you have a typical workflow you could share. E.g. (1. ask end-user for XYZ settings 2. ask end-user to post ABC logs, and so on) That I might be able to mimic to provide a consistent and universal level of service when answering questions.
3.) Any other general tips and tricks the more experienced may wish to share that you've learned down the road.
1.) I've read the forums do's and do not's, but I was looking for one that is targeted more towards contributors. Perhaps what you may expect from people who respond to questions to follow a certain guild lines and so forth. Just want to make sure 'i's' are dotted and 't's' crossed.
1.) I'm a rather seasoned, educated, and diverse IT (or I would hope to think at least), therefore, I like everyone else, have my own nicely arranged toolbox. However, if anyone wants to make a suggestion for a common set that is generally the community's "first-attempt" solution I'm all ears. Or, if there are any "do not, or can not" use tools out there that I should be aware of.
2.) Names of possible good people who I can ask more back-office questions if they should arise.
Otherwise, thanks in advance, and I apologize I couldn't find a more reasonable place for this thread. I look forward to contributing to the already amazing service BleepingComputers provides everyday!