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Lost Use of Wired and Wireless Capabilty


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6 replies to this topic

#1 Wayne's World

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Posted 02 October 2013 - 01:07 PM

I have an HP Slimline utilizing Windows 7. All of sudden, it lost use of the Internet via wire or wireless. Device Manager tells me it good. Have run different virus programs and found nothing. Have updated the device drivers for both of these from HP. I am at a stand still.

 

Any suggestions?



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#2 Queen-Evie

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Posted 02 October 2013 - 02:40 PM

Do you have more than one device connecting to the internet? If so, are all devices affected?
Did you check with your internet provider and ask if there is a problem with the provider?


Are you using separate modem and router or an all in one gateway device? It's possible that the issue could be caused by one of them.

When you tried a wired connection, did you connect to the modem or router?

Edited by Queen-Evie, 02 October 2013 - 05:45 PM.


#3 Greg62702

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Posted 02 October 2013 - 03:44 PM

My bet is that it is the Internet Security software you are using.

#4 dc3

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Posted 02 October 2013 - 04:32 PM

Please post the model of the HP.
 
Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
 
• Flush DNS
• Report IE Proxy Settings
• Reset IE Proxy Settings
• Report FF Proxy Settings
• Reset FF Proxy Settings
• List content of Hosts
• List IP configuration
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Wayne's World

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Posted 02 October 2013 - 06:12 PM

HP s51114

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by debbie (administrator) on 02-10-2013 at 19:06:21
Running from "G:\"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
 
 
 
 
127.0.0.1       localhost
 
========================= IP Configuration: ================================
 
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : debbie-HP
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Tunnel adapter Local Area Connection* 9:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 12:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  127.0.0.1
 
Ping request could not find host google.com. Please check the name and try again.
Server:  UnKnown
Address:  127.0.0.1
 
Ping request could not find host yahoo.com. Please check the name and try again.
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  1...........................Software Loopback Interface 1
 11...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 12...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
  1    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/02/2013 05:28:10 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.
 
Error: (10/02/2013 04:53:58 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.
 
Error: (10/02/2013 04:39:40 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80040154, Class not registered
.
 
 
Operation:
   Instantiating VSS server
 
Error: (10/02/2013 04:39:40 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: A critical component required by the Volume Shadow Copy service is not registered.
This might happened if an error occurred during Windows setup or during installation of a Shadow Copy provider.
The error returned from CoCreateInstance on class with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and Name IVssCoordinatorEx2 is [0x80040154, Class not registered
].
 
 
Operation:
   Instantiating VSS server
 
Error: (10/02/2013 10:48:45 AM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.
 
Error: (10/01/2013 04:45:05 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.
 
Error: (10/01/2013 03:07:45 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.
 
Error: (10/01/2013 02:49:51 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.
 
Error: (10/01/2013 02:45:19 PM) (Source: Application Hang) (User: )
Description: The program _isB9AD.exe version 12.0.0.49974 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 58c
 
Start Time: 01cebed63ec28582
 
Termination Time: 0
 
Application Path: C:\Users\debbie\AppData\Local\Temp\_isB9AD.exe
 
Report Id:
 
Error: (10/01/2013 02:23:13 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.
 
 
System errors:
=============
Error: (10/02/2013 05:20:13 PM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error: 
%%126
 
Error: (10/02/2013 05:19:05 PM) (Source: Service Control Manager) (User: )
Description: The SecureUpdate service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (10/02/2013 05:18:11 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
BHDrvx64
JSWPSLWF
SymIRON
 
Error: (10/02/2013 05:17:29 PM) (Source: volmgr) (User: )
Description: Crash dump initialization failed!
 
Error: (10/02/2013 05:05:11 PM) (Source: ipnathlp) (User: )
Description: 
 
Error: (10/02/2013 05:05:11 PM) (Source: ipnathlp) (User: )
Description: 
 
Error: (10/02/2013 04:46:05 PM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error: 
%%126
 
Error: (10/02/2013 04:44:52 PM) (Source: Service Control Manager) (User: )
Description: The SecureUpdate service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (10/02/2013 04:43:58 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
BHDrvx64
JSWPSLWF
SymIRON
 
Error: (10/02/2013 04:43:26 PM) (Source: volmgr) (User: )
Description: Crash dump initialization failed!
 
 
Microsoft Office Sessions:
=========================
 
CodeIntegrity Errors:
===================================
  Date: 2013-09-22 16:41:26.243
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-09-22 16:41:26.196
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
=========================== Installed Programs ============================
 
 Update for Microsoft Office 2007 (KB2508958)
AccelerateTab (Version: 1.0)
Adobe AIR (Version: 2.6.0.19120)
Adobe Flash Player 10 ActiveX (Version: 10.3.181.14)
Adobe Reader 9.5.5 (Version: 9.5.5)
Advanced SystemCare 6 (Version: 6.4)
Agatha Christie - Peril at End House (Version: 2.2.0.95)
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CCleaner (Version: 3.25)
Chronicles of Albian (Version: 2.2.0.95)
Chuzzle Deluxe (Version: 2.2.0.95)
Cradle of Rome 2 (Version: 2.2.0.95)
D3DX10 (Version: 15.4.2368.0902)
Epson Connect
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Epson Download Navigator (Version: 1.0.1)
Epson Event Manager (Version: 2.50.0000)
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Google Toolbar for Internet Explorer (Version: 7.5.4413.1752)
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Governor of Poker 2 Premium Edition (Version: 2.2.0.95)
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HP Setup (Version: 8.7.4747.3786)
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HP Vision Hardware Diagnostics (Version: 2.9.0.0)
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Intel® Control Center (Version: 1.2.1.1007)
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Intel® Processor Graphics (Version: 8.15.10.2291)
Jewel Quest: The Sleepless Star - Collector's Edition (Version: 2.2.0.95)
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Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
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Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
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Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
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Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
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Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
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Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
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Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
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Zinio Reader 4 (Version: 4.2.4164)
Zuma Deluxe (Version: 2.2.0.95)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 27%
Total physical RAM: 4002.53 MB
Available physical RAM: 2918.98 MB
Total Pagefile: 8003.24 MB
Available Pagefile: 6826.52 MB
Total Virtual: 4095.88 MB
Available Virtual: 3975.79 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:919.95 GB) (Free:863.66 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:11.46 GB) (Free:1.4 GB) NTFS
3 Drive e: (Oct 01 2013 HP  ) (CDROM) (Total:0.55 GB) (Free:0 GB) UDF
5 Drive g: (USB DISK) (Removable) (Total:7.45 GB) (Free:7.24 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\DEBBIE-HP
 
Administrator            debbie                   Guest                    
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#6 dc3

dc3

    Bleeping Treehugger


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  • 30,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:05:07 AM

Posted 03 October 2013 - 02:10 PM

You have Ccleaner and Advanced SystemCare 6 installed.  

 

The following was originally posted by Animal, one of our Site Administrators.

 
Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:
 
Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.
--------------------------------------------------------------
Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
 
Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
 
Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
 
The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in unpredictable results.
 
Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.
 
 
I would suggest uninstalling the Systemcare 6, and not use the registry cleaner in Ccleaner.
 
If you have the combofix log, please include it in your next post.
 
Combofix should not be run unless it is under the supervision of someone with the proper training in the use of it, like one of out Malware Removal Team members.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 Wayne's World

Wayne's World
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Posted 05 October 2013 - 11:21 AM

I was able to resolve the inability to access the Internet. It was a Trojan that had attacked the device drives for the wired and wireless adopters. It corrupted the ability of these items to function properly. I ran several different antivirus programs to clean the files. I then went to the OEM of the work station and retrieved current drivers. I applied these to the unit and rebooted. It came up and showed that there were several networks available to join for both wireless and wired.






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