to the Bleeping Computer forum.
To troubleshoot a BSOD issue, we need the actual crash dump files written by Windows and a record of event log errors. Please follow the below steps.
Upload the crash dump files.
You can find the crash dump files inside C:\Windows\Minidump folder. Copy all the files located in that folder and zip them to a single file. Disable the "User Account Control" if you encounter a permission error. We need at least a minimum of three dumps to find a pattern. Attach the zipped dump with the next reply. If the file size is larger than 512KB, upload the zipped dumps to a free file hosting site and post the download link to it.
Example file hosting sites :
A Speccy snapshot.
"Speccy" is a free tool which is used to create a report about your system. It will list the make and model of hardware components as well as installed Windows updates, HDD SMART status etc. Please read instructions from the below link and post the web link created by "Speccy" in next reply.
"Minitoolbox" can list all the installed programs as well as event log errors in your system. Download "Minitoolbox" from the below link.
Run the tool and only select the following tick boxes.
-List last 10 Event viewer errors
-List installed programs
-List users, partition and memory size
Now click "Go" and post the output in next reply