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#1 Dead Bird101

Dead Bird101

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Posted 01 October 2013 - 06:11 PM

Hello there,

 

I am helping a friend out with her computer. Her computer was running slow. So I used the following programs to help her speed up her computer

 

CCleaner: To get rid of the clutter and unnecessary temporary files

Malwarebytes Anit-Malware: To remove malware from her computer

Microsoft Security Essentials: To remove any viruses from her computer

Hit man Pro: To remove any malware that could have gotten left behind

Autoruns: to stop any unnessosary stratup items from bogging down the computer when it starts up. 

Auslogics DiskDefrag: To defragment the hard drive.

Disk clean up: To help remove any temporarry files that got left behind

Disk Check: To check for errors on the hard drive.

 

I am usually pretty good about speeding up computers for my friends and family. I have never ran into this problem where the computer freezes at the "welcome" screen. The computer will eventually go to the desktop if i wait about 20-30 minuets. I am not sure why this is happening. Can you guys please help me out. I will provide you with any information that I can. I am new here and I joined this forum and site so I could get some help from you guys .

 

Thanking you guys in advance,

 

Dead Bird 101



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#2 hamluis

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Posted 01 October 2013 - 07:37 PM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

 

Louis



#3 Dead Bird101

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Posted 02 October 2013 - 03:53 AM

Result:

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Spam (administrator) on 02-10-2013 at 01:47:52
Running from "C:\Users\Spam\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/01/2013 06:42:45 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (10/01/2013 06:42:45 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (10/01/2013 07:07:10 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 184408
 
Error: (10/01/2013 07:07:10 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 184408
 
Error: (10/01/2013 07:07:10 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (10/01/2013 07:07:09 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 183301
 
Error: (10/01/2013 07:07:09 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 183301
 
Error: (10/01/2013 07:07:09 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (10/01/2013 07:07:08 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 182287
 
Error: (10/01/2013 07:07:08 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 182287
 
 
System errors:
=============
Error: (10/02/2013 00:49:02 AM) (Source: Service Control Manager) (User: )
Description: The Volume Shadow Copy service failed to start due to the following error: 
%%1053
 
Error: (10/02/2013 00:49:02 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Volume Shadow Copy service to connect.
 
Error: (10/02/2013 00:48:25 AM) (Source: Service Control Manager) (User: )
Description: The Volume Shadow Copy service failed to start due to the following error: 
%%1053
 
Error: (10/02/2013 00:48:25 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Volume Shadow Copy service to connect.
 
Error: (10/02/2013 00:47:50 AM) (Source: Service Control Manager) (User: )
Description: The Volume Shadow Copy service failed to start due to the following error: 
%%1053
 
Error: (10/02/2013 00:47:50 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Volume Shadow Copy service to connect.
 
Error: (10/02/2013 00:47:17 AM) (Source: Service Control Manager) (User: )
Description: The Volume Shadow Copy service failed to start due to the following error: 
%%1053
 
Error: (10/02/2013 00:47:17 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Volume Shadow Copy service to connect.
 
Error: (10/02/2013 00:46:44 AM) (Source: Service Control Manager) (User: )
Description: The Volume Shadow Copy service failed to start due to the following error: 
%%1053
 
Error: (10/02/2013 00:46:44 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Volume Shadow Copy service to connect.
 
 
Microsoft Office Sessions:
=========================
Error: (10/01/2013 06:42:45 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
 
Error: (10/01/2013 06:42:45 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
 
Error: (10/01/2013 07:07:10 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 184408
 
Error: (10/01/2013 07:07:10 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 184408
 
Error: (10/01/2013 07:07:10 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (10/01/2013 07:07:09 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 183301
 
Error: (10/01/2013 07:07:09 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 183301
 
Error: (10/01/2013 07:07:09 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (10/01/2013 07:07:08 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 182287
 
Error: (10/01/2013 07:07:08 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 182287
 
 
=========================== Installed Programs ============================
 
µTorrent (Version: 3.3.1.30017)
3MCloudLibrary PC(LIVE) 1.25 (30-Aug-12) (Version: 1.25 (30-Aug-12))
Adobe AIR (Version: 3.1.0.4880)
Adobe Download Assistant (Version: 1.2.3)
Adobe Flash Player 11 ActiveX (Version: 11.8.800.94)
Adobe Flash Player 11 Plugin (Version: 11.7.700.224)
Adobe Photoshop CS6 (Version: 13.0)
Adobe Photoshop Elements 11 (Version: 11.0)
Adobe Reader XI (11.0.04) (Version: 11.0.04)
Advanced SystemCare 6 (Version: 6.0)
Aloha Solitaire
Amazon Kindle
Apple Application Support (Version: 2.2.2)
Apple Mobile Device Support (Version: 6.0.0.59)
Apple Software Update (Version: 2.1.3.127)
ArcadeCandy (Version: ac 1.24.366)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.36)
Atheros Driver Installation Program (Version: 5.2)
avast! Free Antivirus (Version: 7.0.1474.0)
AVG 2013 (Version: 13.0.3204)
Backblaze
Best Buy pc app (Version: 3.2.2.1)
Best Buy pc app (Version: 3.5.672.3)
Bonjour (Version: 3.0.0.10)
CCleaner (Version: 4.05)
Chat Messenger
Conexant HD Audio (Version: 4.128.0.66)
D3DX10 (Version: 15.4.2368.0902)
Delicious - Emily's Wonder Wedding
DVDFab 8.2.1.3 (28/09/2012) Qt
Elements 11 Organizer (Version: 11.0)
Facebook Messenger 2.1.4814.0 (Version: 2.1.4814.0)
Facebook Video Calling 1.2.0.287 (Version: 1.2.287)
ffdshow [rev 3154] [2009-12-09] (Version: 1.0)
Flixster Collections (Version: 1.0.76)
Free Download Manager 3.9.2
Game Booster 3 (Version: 3.5)
Glary Utilities 3.9.1 (Version: 3.9.1.138)
Google Chrome (Version: 29.0.1547.76)
Google Earth (Version: 7.1.1.1888)
Google Talk Plugin (Version: 4.7.0.15362)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4413.1752)
HitmanPro 3.7 (Version: 3.7.7.205)
InboxDollars
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2086)
Intel® Matrix Storage Manager
IObit Apps Toolbar v7.6 (Version: 7.6)
IObit Malware Fighter (Version: 1.0)
IObit Toolbar v7.6 (Version: 7.6)
iTunes (Version: 10.7.0.21)
Java Auto Updater (Version: 2.0.7.2)
Java™ 6 Update 37 (Version: 6.0.370)
Junk Mail filter update (Version: 15.4.3502.0922)
Kidzui
Label@Once 1.0 (Version: 1.0)
LeapFrog Connect (Version: 3.2.19.13664)
LeapFrog Leapster Explorer Plugin (Version: 3.2.22.13714)
LeapFrog My Pals Plugin (Version: 3.2.19.13664)
LogMeIn (Version: 4.1.3268)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
McAfee Security Scan Plus (Version: 2.1.121.2)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft IntelliPoint 8.2 (Version: 8.20.468.0)
Microsoft Office 365 Home Premium - en-us (Version: 15.0.4535.1004)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SkyDrive (Version: 17.0.2003.1112)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)
Mozilla Maintenance Service (Version: 22.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Need For Speed™ World (Version: 1.0.0.1353)
NOOK for PC (Version: 2.5.6.9575)
NOOK Study (Version: 2.1.1.27456)
Norton Safe Web Lite (Version: 2.0.0.16)
Office 15 Click-to-Run Extensibility Component (Version: 15.0.4517.1509)
Office 15 Click-to-Run Licensing Component (Version: 15.0.4517.1509)
Office 15 Click-to-Run Localization Component (Version: 15.0.4517.1509)
ooVoo (Version: 3.5.1072)
PDF Settings CS6 (Version: 11.0)
PlayReady PC Runtime amd64 (Version: 1.3.0)
PlayReady PC Runtime x86 (Version: 1.3.0)
PSE11 STI Installer (Version: 11.0)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30124)
Renaissance Responder (Version: 1.05)
RLPrintPlugin (Version: 1.3.13)
ROBLOX Player for Spam
Search Protection (Version: 7.5.0.1)
Skype Click to Call (Version: 6.9.12585)
Skype™ 6.6 (Version: 6.6.106)
Smart Defrag 2 (Version: 2.3)
Smilebox (Version: 1.1.1.1)
Strongvault Online Backup (Version: 2.0.0)
Synaptics Pointing Device Driver (Version: 15.0.8.1)
TeamViewer 8 (Version: 8.0.20935)
TOSHIBA Application Installer (Version: 9.0.1.1)
TOSHIBA Assist (Version: 4.02.02)
Toshiba Book Place (Version: 3.0.9490)
TOSHIBA Bulletin Board (Version: 1.6.07.64)
TOSHIBA Disc Creator (Version: 2.1.0.2 for x64)
TOSHIBA Face Recognition (Version: 3.1.3.64)
TOSHIBA Hardware Setup (Version: 2.00.06)
TOSHIBA HDD/SSD Alert (Version: 3.1.64.6)
TOSHIBA Media Controller (Version: 1.0.80.3.64)
TOSHIBA Media Controller Plug-in (Version: 1.0.8.0)
TOSHIBA Quality Application (Version: 1.0.3)
TOSHIBA Recovery Media Creator (Version: 2.1.3.5109)
TOSHIBA ReelTime (Version: 1.6.06.64)
TOSHIBA Service Station (Version: 2.2.9)
TOSHIBA Supervisor Password (Version: 2.00.03)
TOSHIBA Value Added Package (Version: 1.3.3.64)
TOSHIBA Web Camera Application (Version: 2.0.0.10)
ToshibaRegistration (Version: 1.0.4)
Uninstall Dual Mode Camera
Unity Web Player (Version: )
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
Use the entry named LeapFrog Connect to uninstall (LeapFrog Leapster Explorer Plugin)
Use the entry named LeapFrog Connect to uninstall (LeapFrog My Pals Plugin)
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
VisualBee for Microsoft PowerPoint (Version: V3.9)
VLC media player 2.0.0 (Version: 2.0.0)
Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net  (09/10/2009 02.03.05.012) (Version: 09/10/2009 02.03.05.012)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Windows Mobile Device Updater Component (Version: 04.08.2345.00)
Yahoo! BrowserPlus 2.9.8
Yahoo! Messenger
Yahoo! Software Update
Yahoo! Toolbar
Zune (Version: 04.08.2345.00)
Zune Language Pack (CHS) (Version: 04.08.2345.00)
Zune Language Pack (CHT) (Version: 04.08.2345.00)
Zune Language Pack (CSY) (Version: 04.08.2345.00)
Zune Language Pack (DAN) (Version: 04.08.2345.00)
Zune Language Pack (DEU) (Version: 04.08.2345.00)
Zune Language Pack (ELL) (Version: 04.08.2345.00)
Zune Language Pack (ESP) (Version: 04.08.2345.00)
Zune Language Pack (FIN) (Version: 04.08.2345.00)
Zune Language Pack (FRA) (Version: 04.08.2345.00)
Zune Language Pack (HUN) (Version: 04.08.2345.00)
Zune Language Pack (IND) (Version: 04.08.2345.00)
Zune Language Pack (ITA) (Version: 04.08.2345.00)
Zune Language Pack (JPN) (Version: 04.08.2345.00)
Zune Language Pack (KOR) (Version: 04.08.2345.00)
Zune Language Pack (MSL) (Version: 04.08.2345.00)
Zune Language Pack (NLD) (Version: 04.08.2345.00)
Zune Language Pack (NOR) (Version: 04.08.2345.00)
Zune Language Pack (PLK) (Version: 04.08.2345.00)
Zune Language Pack (PTB) (Version: 04.08.2345.00)
Zune Language Pack (PTG) (Version: 04.08.2345.00)
Zune Language Pack (RUS) (Version: 04.08.2345.00)
Zune Language Pack (SVE) (Version: 04.08.2345.00)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 29%
Total physical RAM: 3963.97 MB
Available physical RAM: 2794.15 MB
Total Pagefile: 7926.12 MB
Available Pagefile: 6562.24 MB
Total Virtual: 4095.88 MB
Available Virtual: 3965.81 MB
 
========================= Partitions: =====================================
 
1 Drive c: (TI106140W0C) (Fixed) (Total:285.45 GB) (Free:126.17 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\SPAM-PC
 
Administrator            Boys                     Chris                    
Guest                    Spam                     
 
 
**** End of log ****
 

 

 

Speccy Snapshot: http://speccy.piriform.com/results/0XjRKm5ToIlu0Zi8TuMxKGX


Edited by Dead Bird101, 02 October 2013 - 04:27 AM.


#4 hamluis

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Posted 02 October 2013 - 02:55 PM

Well...I would uninstall anything produced by Iobit...run chkdsk /r on the Windows partition...and see how the system then runs.

 

Oops...almost mised it, add Glary Utilities to the list I would uninstall (and never think of reinstalling).

 

These programs are just using system resources without providing any real benefit at all...and also introducing various scans and processes that burden the system, rather than improve it.

 

You also reflect Avast, AVG, and McAfee products on your system...I suggest you uninstall all of them and use the Windows Firewall and MS Security Elements in their stead.

 

Louis


Edited by hamluis, 02 October 2013 - 06:05 PM.


#5 Dead Bird101

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Posted 02 October 2013 - 05:36 PM

Thank you for the help Louis, I uninstalled the programs from iobit, and The avast, I will uninstall glary utilities and run chkdsk /r and get back to you. Tha nks again



#6 Dead Bird101

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Posted 14 October 2013 - 08:52 PM

Thank you for all for your help Louis. running the "chkdsk /r" did the trick. I can not thank you enough. I did have one more question though, is there any way to fix those system errors from the mini toolbox report, also, is there anyway to speed up the time it takes to load the desktop? (besides removing/disabling start up programs) Also, I do apologize for the very late reply



#7 acerts04

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Posted 15 October 2013 - 01:09 PM

Louis, is his volume shadow copy service error a thought for concern? For future system restore and files?

"In real life, the hardest aspect of the battle between good and evil is determining which is which."


#8 hamluis

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Posted 17 October 2013 - 09:33 AM

Volume shadow copy errors can be induced when the system is constantly doing something while the VSS function is trying to do its job.  Your "registry cleaners" fall into the category of programs running constantly without any benefit...and possibly inducing VSS errors.

 

Removal of the suggested apps and disabling the Windows Indexing function...should take care of those, IMO.

 

Volume Shadow Copy and System Restore

 

Louis






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