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Random restart of System - kernel 41


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3 replies to this topic

#1 Coyvin

Coyvin

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Posted 01 October 2013 - 10:42 AM

Hi guys

 

Having the same issue as tons of others - my machine rebbots randomly - often when im gaming. If tryid tons of stuff so hope to get some help in here.

 

Theres no event log or Blue screen data...

 

Downloaded mintoolbox which gave me this :

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Kevin (administrator) on 01-10-2013 at 17:26:00
Running from "C:\Users\Kevin\Downloads"
Microsoft Windows 8 Enterprise  (X64)
Boot Mode: Normal
***************************************************************************
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\pnrpnsp.dll [67584] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [67584] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\NLAapi.dll [55296] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [21504] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [66560] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [72192] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [53760] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/29/2013 07:51:27 PM) (Source: Application Error) (User: )
Description: Navn på program med fejl: fm.exe, version: 13.3.3.31972, tidsstempel: 0x514c8b4d
Navn på modul med fejl: fm.exe, version: 13.3.3.31972, tidsstempel: 0x514c8b4d
Undtagelseskode: 0xc0000005
Forskydning med fejl 0x014dbcc0
Proces-id 0x1704
Programmets starttidspunkt 0xfm.exe0
Programsti: fm.exe1
Modulsti: fm.exe2
Rapport-id: fm.exe3
Fuldt navn på program med fejl: fm.exe4
Relativt program-id for program med fejl: fm.exe5
 
Error: (09/29/2013 07:33:22 PM) (Source: Perflib) (User: )
Description: WmiApRplC:\Windows\system32\wbem\wmiaprpl.dll8
 
Error: (09/29/2013 07:33:22 PM) (Source: Perflib) (User: )
Description: MSDTCC:\Windows\system32\msdtcuiu.DLL8
 
Error: (09/29/2013 07:33:22 PM) (Source: Perflib) (User: )
Description: LsaC:\Windows\System32\Secur32.dll8
 
Error: (09/29/2013 07:33:22 PM) (Source: Perflib) (User: )
Description: ESENTC:\Windows\system32\esentprf.dll8
 
Error: (09/29/2013 07:33:22 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (09/29/2013 07:33:22 PM) (Source: Perflib) (User: )
Description: ASP.NET_1.1.4322
 
Error: (09/29/2013 07:33:22 PM) (Source: Perflib) (User: )
Description: ASP.NET_1.1.43228
 
Error: (09/29/2013 06:33:14 PM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcNvVAD initialization failed [6]
 
Error: (09/29/2013 06:33:14 PM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcFailed to set NvVAD endpoint as default Audio endpoint [0]
 
 
System errors:
=============
Error: (09/30/2013 06:36:21 PM) (Source: EventLog) (User: )
Description: Den foregående systemlukning kl. 18:09:50 d. ?30-?09-?2013 var uventet.
 
Error: (09/29/2013 06:32:51 PM) (Source: EventLog) (User: )
Description: Den foregående systemlukning kl. 18:18:12 d. ?29-?09-?2013 var uventet.
 
Error: (09/29/2013 06:18:12 PM) (Source: EventLog) (User: )
Description: Den foregående systemlukning kl. 18:02:39 d. ?29-?09-?2013 var uventet.
 
Error: (09/29/2013 06:02:39 PM) (Source: EventLog) (User: )
Description: Den foregående systemlukning kl. 17:46:09 d. ?29-?09-?2013 var uventet.
 
Error: (09/26/2013 00:28:39 AM) (Source: DCOM) (User: LETH-PEDERSEN)
Description: {9BA05972-F6A8-11CF-A442-00A0C90A8F39}
 
Error: (09/24/2013 10:20:37 AM) (Source: Service Control Manager) (User: )
Description: Tjenesten Steam Client Service kunne ikke starte pga. følgende fejl: 
%%1053
 
Error: (09/24/2013 10:20:37 AM) (Source: Service Control Manager) (User: )
Description: Der opstod timeout (30000 millisekunder), mens systemet ventede på, at der blev oprettet forbindelse til tjenesten Steam Client Service.
 
Error: (09/12/2013 05:02:50 PM) (Source: Service Control Manager) (User: )
Description: Tjenesten Steam Client Service kunne ikke starte pga. følgende fejl: 
%%1053
 
Error: (09/12/2013 05:02:50 PM) (Source: Service Control Manager) (User: )
Description: Der opstod timeout (30000 millisekunder), mens systemet ventede på, at der blev oprettet forbindelse til tjenesten Steam Client Service.
 
Error: (09/11/2013 10:35:46 PM) (Source: DCOM) (User: Leth-Pedersen)
Description: {4AA0A5C4-1B9B-4F2E-99D7-99C6AEC83474}
 
 
Microsoft Office Sessions:
=========================
Error: (09/29/2013 07:51:27 PM) (Source: Application Error)(User: )
Description: fm.exe13.3.3.31972514c8b4dfm.exe13.3.3.31972514c8b4dc0000005014dbcc0170401cebd331a85d7ffC:\Program Files (x86)\Steam\steamapps\common\Football Manager 2013\fm.exeC:\Program Files (x86)\Steam\steamapps\common\Football Manager 2013\fm.exec2f2f36e-292f-11e3-be70-50e549c959cf
 
Error: (09/29/2013 07:33:22 PM) (Source: Perflib)(User: )
Description: WmiApRplC:\Windows\system32\wbem\wmiaprpl.dll8
 
Error: (09/29/2013 07:33:22 PM) (Source: Perflib)(User: )
Description: MSDTCC:\Windows\system32\msdtcuiu.DLL8
 
Error: (09/29/2013 07:33:22 PM) (Source: Perflib)(User: )
Description: LsaC:\Windows\System32\Secur32.dll8
 
Error: (09/29/2013 07:33:22 PM) (Source: Perflib)(User: )
Description: ESENTC:\Windows\system32\esentprf.dll8
 
Error: (09/29/2013 07:33:22 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (09/29/2013 07:33:22 PM) (Source: Perflib)(User: )
Description: ASP.NET_1.1.4322
 
Error: (09/29/2013 07:33:22 PM) (Source: Perflib)(User: )
Description: ASP.NET_1.1.43228
 
Error: (09/29/2013 06:33:14 PM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcNvVAD initialization failed [6]
 
Error: (09/29/2013 06:33:14 PM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcFailed to set NvVAD endpoint as default Audio endpoint [0]
 
 
=========================== Installed Programs ============================
 
µTorrent (Version: 3.3.1.30017)
Adobe Reader XI (11.0.04) - Dansk (Version: 11.0.04)
Curse Client (Version: 5.1.1.792)
DAEMON Tools Lite (Version: 4.47.1.0337)
Dishonored © Bethesda Softworks version 1 (Version: 1)
Dungeons and Dragons Online
eReg (Version: 1.20.138.34)
Etron USB3.0 Host Controller (Version: 0.115)
Football Manager 2013
GeForce Experience NvStream Client Components (Version: 0.1.87)
Google Chrome (Version: 29.0.1547.76)
Google Update Helper (Version: 1.3.21.153)
Happy Cloud Client (Version: 3.41)
Intel® Control Center (Version: 1.2.1.1008)
Intel® Management Engine Components (Version: 8.1.0.1252)
Intel® Processor Graphics (Version: 9.17.10.3223)
Intel® Rapid Storage Technology (Version: 11.6.0.1030)
Intel® SDK for OpenCL - CPU Only Runtime Package (Version: 2.0.0.37149)
Intel® Trusted Connect Service Client (Version: 1.24.388.1)
Java 7 Update 40 (Version: 7.0.400)
Java Auto Updater (Version: 2.1.9.8)
Logitech SetPoint 6.61 (Version: 6.61.15)
marvell 91xx driver (Version: 1.2.0.1020)
Marvell Storage Utility V4 (Version: 4.1.0.2013)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft Chart Controls for Microsoft .NET Framework 3.5 (Version: 3.5.0.0)
Microsoft Mouse and Keyboard Center (Version: 2.2.173.0)
Microsoft Office 365 ProPlus - da-dk (Version: 15.0.4535.1004)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Norton AntiVirus (Version: 21.0.1.3)
Norton Identity Safe (Version: 2014.5.0.67)
NVIDIA 3D Vision Controllerdriver 326.01 (Version: 326.01)
NVIDIA 3D Vision-driver 327.23 (Version: 327.23)
NVIDIA GeForce Experience 1.6.1 (Version: 1.6.1)
NVIDIA Grafikdriver 327.23 (Version: 327.23)
NVIDIA HD-lyddriver 1.3.26.4 (Version: 1.3.26.4)
NVIDIA Install Application (Version: 2.1002.133.902)
NVIDIA Kontrolpanel 327.23 (Version: 327.23)
NVIDIA Opdateringer 8.3.14 (Version: 8.3.14)
NVIDIA PhysX (Version: 9.13.0725)
NVIDIA PhysX-systemsoftware 9.13.0725 (Version: 9.13.0725)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.2723)
NVIDIA Update Components (Version: 8.3.14)
NVIDIA Virtual Audio 1.2.5 (Version: 1.2.5)
Office 15 Click-to-Run Extensibility Component (Version: 15.0.4535.1004)
Office 15 Click-to-Run Licensing Component (Version: 15.0.4535.1004)
Office 15 Click-to-Run Localization Component (Version: 15.0.4535.1004)
Pando Media Booster (Version: 2.6.0.9)
PokerStars.dk
Realtek Ethernet Controller Driver (Version: 8.2.612.2012)
RIFT
Samsung_MonSetup (Version: 1.00.0000)
SHIELD Streaming (Version: 1.05.28)
Spotify (Version: 0.9.4.169.gc0399df6)
Steam (Version: 1.0.0.0)
VLC media player 2.0.8 (Version: 2.0.8)
WinRAR 5.00 (64-bit) (Version: 5.00.0)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 18%
Total physical RAM: 8109.11 MB
Available physical RAM: 6596.04 MB
Total Pagefile: 9325.11 MB
Available Pagefile: 7496 MB
Total Virtual: 4095.88 MB
Available Virtual: 3955.43 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:111.45 GB) (Free:35.35 GB) NTFS
 
========================= Users: ========================================
 
Brugerkonti for \\LETH-PEDERSEN
 
Administrator            ASPNET                   G‘st                     
Kevin                    kim-n_000                UpdatusUser              
Kommandoen blev udf›rt.
 
========================= Minidump Files ==================================
 
No minidump file found
 
========================= Restore Points ==================================
 
24-09-2013 16:47:07 Installed 7-Zip 9.20 (x64 edition)
25-09-2013 16:59:27 Installed DirectX
29-09-2013 09:30:18 Installerede Microsoft Visual C++ 2005 Redistributable
 
**** End of log ****
 
 
 
 
 


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#2 Anshad Edavana

Anshad Edavana

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Posted 02 October 2013 - 08:36 AM

Hi

 

According to the Minitoolbox result, there is no Minidump files are recorded in your system and you didn't mention about getting blue screen errors. So what you are experiencing is spontaneous restarts which are usually caused by hardware failures especially failing power supply. Please try the below steps.

 

:step1: Reset the system.

 

Disconnect all peripheral components and connectors inside the machine and reconnect them to solve any contact issues.

 

:step2: Re-apply thermal compound.

 

Remove the old CPU thermal compound and re-apply a good quality one like "Arctic silver".

 

:step2: Test the system with a known good PSU.

 

As i mentioned earlier, PSU is the number one possibility here. You should need to change the current PSU with another one to test it.  



#3 Coyvin

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Posted 25 November 2013 - 04:17 AM

Hi Anshad

 

Before i want out and got a new PSU - i removed the GPU and now use the onboard instead. Since that change i havnt had any random restart with the new setup.

 

I have had the GPU tested on another rig with no issues - so my theory centers around the PSU and that it under voltage pressure have an issue and restarts the system ?

 

Regards Kevin



#4 Anshad Edavana

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Posted 25 November 2013 - 04:39 AM

 

 

so my theory centers around the PSU and that it under voltage pressure have an issue and restarts the system ?

 

Yes it is possible but replacing the PSU with another known good unit is necessary to confirm. If you can borrow a working PSU from a friend or from a shop who accepts returns, you can easily confirm whether the old one is faulty.






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