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Norton Internet Security infected & will not update


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3 replies to this topic

#1 wpetti

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Posted 01 October 2013 - 10:32 AM

hello

 

yesterday my Norton program through up a red flag...a Big Red At Risk CPU RED Box

I called Norton Direct Tech Support and was on phone for an hour as tech diagnosed issue...said I have a virus that came in with an update, probably to Windows...he said the virus was preventing Norton from updating and had gotten into its start up file 

 

after working on it for a while, he said he'd need to uninstall and re-install the program, which he did...

 

it cleaned up the red box and I went home...but came back this morning and guess what is back...the Red Box warning.

 

Any help greatly appreciated!

 

thank you,

 

wpetti



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#2 LiquidTension

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Posted 01 October 2013 - 11:09 AM

As you are probably infected, I suggest you read the following information here:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

And create a thread here explaining your issue:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

Ensure you include an explanation of the symptoms, as well as a fresh DDS log.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members. 
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#3 wpetti

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Posted 01 October 2013 - 11:14 AM

thank you for your fast response, LiquidTension

I was lucky this time...

issue resolved with call back to Norton Tech who found my calender date was off, confusing the update program in Norton Interenet Security, and once we corrected the date, the issue cleaned up completely.

kind regards,

 

wpetti



#4 noknojon

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Posted 02 October 2013 - 05:41 PM

tech diagnosed issue...said I have a virus that came in with an update, probably to Windows

This should be your first warning that the Norton tech was totally wrong ........

Windows Updates are not infected. Your problem existed earlier or later than any update.

 

Just a FYI -






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