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virus wont allow mse to load


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6 replies to this topic

#1 vermillion911

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Posted 30 September 2013 - 03:18 PM

I have a general understanding of virus protection, however, my husband allowed his 17 year old sister to borrow his laptop. Within less than a week it had a virus on it that would not allow her to even access the internet. when asked she claims she did nothing but turned on the computer, and even claimed to have not used it in 2 days, on further investigation, found a shortcut in the recycle bin for some fanfic page added between the time said not to have been online. she confessed she used it, but continued to not tell us what she did! very frustrating. the virus that was popping up was "internet security 2013" i was able to do disk cleanup. run the malaware software, and do a disk defragmentation, to which i thought everything was good. but now computer runs super slow and i just realized Microsoft Security Essentials isnt turning on by itself any longer, it disappeared from my start menu. and is not in my uninstaller. so i redownloaded it and it still will not work. it pops up
 
c:\Program Files\Microsoft Security Client\msseces.exe  The file can not be accessed by the system.
 
please help!!

Edit: Moved topic from Windows XP to the more appropriate forum. ~ Animal

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#2 Quicktime

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Posted 30 September 2013 - 04:36 PM

I would suggest you run this app. You don't even have to install it and it will find crap that other apps miss.

 

http://www.bleepingcomputer.com/download/adwcleaner/



#3 noknojon

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Posted 30 September 2013 - 06:51 PM

Hello vermillion911 -
Please read Remove Win 7 Internet Security 2013 (Uninstall Guide) from our DIY data base on these rogue infections.

If you are not able to remove the problem with these instructions, please read on =>

Please follow the instructions in ==>This Guide<== starting at Step #6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post to ==>Malware Removal Logs<==
Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

NOTE : Please Copy / Paste all logs requested, and do not use Attach unless specifically asked -
Good luck and be very patient, as the area can get very busy.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
 
Thank You -


#4 vermillion911

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Posted 07 October 2013 - 10:48 PM

http://www.bleepingcomputer.com/forums/t/510190/antivirus-security-pro/



#5 rozermartin

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Posted 07 October 2013 - 11:28 PM

I have gone through your problem. I will be back with the solution. I am currently working as Tech Support Eng and I joined this form so that I could get the knowledge regarding problems through viruses and PC problem.



#6 vermillion911

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Posted 08 October 2013 - 12:08 AM

Thank you soo much, right now I have a "warning" that says file name is bootstrap.exe  and another that popped up saying file name HPCustPartic.exe



#7 hamluis

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Posted 08 October 2013 - 06:17 AM

MRL topic at http://www.bleepingcomputer.com/forums/t/510190/antivirus-security-pro/#entry3176964 .

 

Now that you have properly posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Louis






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