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Can't download


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4 replies to this topic

#1 Guest_jrobjo_*

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Posted 29 September 2013 - 09:12 PM

Recently, I was browsing on the internet and a pop up ad appeared informing me I need to up date Firefox. I had the official logo, so I thought it was legit. I clicked download. From that point on, I lost my original Firefox and was prevented by " something " to re-download it. Avast Tech Support could not remote my computer to figure out what was going on. " Something " was blocking them too. They recommended removing my data with a flash drive and re-installing Windows Microsoft with an installation disc. They could then help me out from there. Is this my only option? Those discs are pricey

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 Laz123

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Posted 30 September 2013 - 02:50 PM

Download, install and update Malwarebytes and run a full scan and see if that clears the 'nasty'.



#3 Guest_jrobjo_*

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Posted 30 September 2013 - 02:55 PM

I have an existing Mawarebytes. It's a free version and may not have full removal capacity. As I mentioned, I can't download anything. I'm blocked by the "nasty"



#4 spoilzer

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Posted 30 September 2013 - 04:11 PM

Hi,

 

1st option, Boot in safe mode with networking "spam" f8 on startup, download malwarebytes and run a full scan.

 

2nd option, Boot in safe mode "spam" f8 on startup, then use system restore to restore your pc back to a date before you contracted the virus.

 

3rd option, /run msconfig and disable things you know you don't want that may stop you from downloading.



#5 Guest_jrobjo_*

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Posted 30 September 2013 - 04:15 PM

Thank you, I'll try it






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