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Win 7, stuck during startup, Windows repair doesn't work


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#1 SAP_Pete

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Posted 29 September 2013 - 04:08 PM

Hello, I am a new member and this is my very first post. My daughter's laptop doesn't boot up, and I read some of the posts here and hope somebody can help me with a fixlist.

 

Windows 7 x64, no Windows CD available, attempting a restart my computer will not boot and I cannot get it to start in any safe mode option or get to an earlier time through system restore ( I get errors 0x800700b7)

So I downloaded FRST64.exe, put it on a USB stick and run it via the Windows 7 64-bit repair CD and the log FRST.txt from the farbar recovery scan is in the attachment.

 

Can you please help me with a Fixlist.txt solution so that I can use this to resolve the problem?

 

Thanks in advance,

Pete

 

 

Attached Files

  • Attached File  FRST.txt   11.52KB   5 downloads

Edited by SAP_Pete, 29 September 2013 - 05:03 PM.


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#2 JSntgRvr

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Posted 29 September 2013 - 07:10 PM

:welcome:

 

Lets give it a try.

 

Here is the file: 

 

The tool will make a log in the flashdrive (Fixlog.txt) please post it to your reply.

 

Attempt to boot in Normal Mode and let me know the outcome.
 


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#3 SAP_Pete

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Posted 29 September 2013 - 07:26 PM

Thanks, that worked ! Windows booted up, thanks, much !

 

Ran AdwCleaner and got rid of a bunch of junk, and running aswMBR now. I'll update the virus scanner and see what sticks.

 

Cheers !

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#4 JSntgRvr

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Posted 29 September 2013 - 07:51 PM

Show me those logs.

 

thisisujrt.gif  Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

 

bf_new.gif Please download Malwarebytes' Anti-Malware from Here.

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.
 


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#5 SAP_Pete

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Posted 29 September 2013 - 10:13 PM

AdwCLeaner came back with a bunch of stuff. Had it fix it, and it came back with a couple more (apnstub mainly).

aswMBR ran for a while and then crashed.

MBAM log is attached, fixed everything and it came back clean next time.

TDSSkiller didn't find anything.

JRT log is attached.

Avira AntiVir came back clean.

Cheers !

 

 

Attached Files



#6 JSntgRvr

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Posted 29 September 2013 - 10:37 PM

Lets empty the temp folders:

Download TFC by OldTimer to your desktop

  • Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two.  Let it run uninterrupted to completion.
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

 

 

Please run a free online scan with the ESET Online Scanner

Vista / Win7 users: Right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator.

Note: This scan works with Internet Explorer or Mozilla FireFox.

If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
 

  • Click the green ESET Online Scanner box
  • Tick the box next to YES, I accept the Terms of Use
     then click on: Start
  • You may see a panel towards the top of the screen telling you the website wants to install an addon... click and allow it to install. If your firewall asks whether you want to allow installation, say yes.
  • Make sure that the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Click on Start
  • The virus signature database will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically. The scan may take several hours.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close, make sure you copy the logfile first!
  • Then click on: Finish
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.

 

 


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#7 SAP_Pete

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Posted 30 September 2013 - 04:59 PM

Ran TFC and cleaned out 3 GB worth of temp files.

Ran ESET (6+ hrs), log is attached.

Thanks !

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#8 JSntgRvr

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Posted 30 September 2013 - 07:53 PM

Click here for information on how to remove ESET's Quarantine.
 

Run AdwCLeaner and uninstall. Remove the C:\FRST folder.

 

Download OTL  to your Desktop

  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • OTL should now start. Change the following settings
    • Change Drivers to All
    • Change Standard Registry to All
    • Under File Scans, change File age to 30
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt (first run only). These are saved in the same location as OTL.
    • Please post  the contents of the OTL.txt file and attach the Extras.Txt, if any, in your next reply.

 

How is the computer doing?


Edited by JSntgRvr, 30 September 2013 - 08:02 PM.

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#9 SAP_Pete

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Posted 01 October 2013 - 01:50 PM

Computer is doing fine, my daughter took it with her on vacation. I'll update when she gets back and see if there are still lingering issues.

Thanks for your help !



#10 JSntgRvr

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Posted 01 October 2013 - 06:11 PM

I will keep this topic opened until then.


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