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Black screen - moving cursor - no safe mode


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#1 withoutdash

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Posted 29 September 2013 - 11:20 AM

Hi,

 

I seem to be having the very common problem of a black screen with just a moving cursor. I have tried Safe Mode, Last Good Configuration, and every other option in the F8 menu, but always just the black screen.

 

I have brought it to a computer shop, where they told me to re-install everything. This is not an option now. I want to make sure that I have tried everything to get my data back, before even thinking about re-installing. 

 

I read about FRST64 and wondered how to continue, because obviously I do not understand anything about logs, and I don't know if this FRST64 can fix it on it's own, or just scans for problems. And if it just scans, then what do I do with that?

 

Some guidance would be very much appreciated.

 

Thanks.

 

Suzanne



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#2 dc3

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Posted 29 September 2013 - 11:36 AM

If you can't boot into Windows you can't run FRST64, so that is not an option.

 

This problem is pretty common, unfortunately it could be caused by one of several reasons, hardware (ex. RAM), software (windows or driver/s), or an infection.

 

Just to set your mind at ease, you can use a program like Ubuntu to recover your data.  To do this use the instructions below.

 

Please download Ubuntu, you will need to burn this to a CD in order to make a bootable disc.  
 
To burn a ISO file to a CD or DVD please downlaod ImgBurn and install it.
 
Insert blank CD or DVD into your CD/DVD drive.
 
Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
Locate the ISO file you want to burn, and click on the Open button.
 
Click on the blue arrow to start burning the bootable CD.
 
imageburn11_zpse44f577b.png
 
Please note:  In order to boot from this disc you may need to change the boot order in the BIOS to make the CD/DVD-ROM the first device in the boot order, and the hdd the second device.
 
At HowToGeek there is a good tutorial for using Ubuntu to recover data from a hdd.
 
What is the Make and model of this computer?
 
One thing which we can do is to do a repair installation of Windows 7.
 
 
***Edit:  Please excuse the duplicated instructions for burning a disc.  Both set of instructions contain this information.***
 

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
 
Attention:  If you do have a Windows installation disc skip Part A and go to Part B, Step 1b.
 
 
Part A, Steps 1a - 6a
 
The ISO image will need to be burned to a DVD in order to create a bootable installation disc.
 
1a)  To burn a ISO file to a DVD please download ImgBurn and install it.
 
2a)  Insert a blank DVD into your CD/DVD drive tray, and then close the tray.
 
3a)  Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
4a)  Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
5a)  Locate the ISO file you want to burn, and click on the Open button.
 
6a)  Click on the blue arrow to start burning the bootable DVD.
 
imageburn11_zpse44f577b.png
 
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automaticially run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Edited by dc3, 29 September 2013 - 11:42 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 withoutdash

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Posted 30 September 2013 - 02:32 AM

Thanks for this very detailed description. Should not be too hard to follow. I will try this and get back to tell if it helped.



#4 withoutdash

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Posted 01 October 2013 - 04:20 AM

Thank you, thank you, thank you! I'm dancing around the room now.

Just picked up my computer from the shop where they tried for a few days to access my data. They told me that they did not see any hard drive at all. And that re-installing was the only option.

After I came home, I tried the disk that I had created as per your instructions. However, it did not match the explanation at How to Geek. The disk asked me to install Ubuntu, which I wasn't sure about. So, I downloaded Ubuntu 12.04.3 which gave the option to Try without installing. 

 

And shortly after that, I could click on the hard disk and see all my files nicely where they belong!!

 

Thank you so much!! This really helped me so much! I do backup regularly, but not frequently. My latest backup was at least a month old. And I felt like throwing away the last month of my life, if I had to re-install without trying to copy my files. 

I'll be keeping this disk for future problems.



#5 dc3

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Posted 01 October 2013 - 09:10 AM

I'm glad this worked for you. :thumbsup:

 

Now that your data is recovered let's see if we can get Windows running again.

 

Please follow the instructions for the repair installation.    

 

These instructions begin after the tutorial for creating a Ubuntu disc.

 

If this doesn't resolve the problem it will most likely be a hardware problem, RAM, PSU, hdd,etc.

 

Please post the make and model of this computer.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 withoutdash

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Posted 05 October 2013 - 10:56 AM

Hi,

 

Worried that it was some virus, I let a friend of me help me to just install a whole new Windows for me. I do not mind much about the Windows, or all the settings I lost (even though it is a lot of work now getting everything as I wanted it), all I really cared were a few important files that I had created in the last month. And I got those. 

 

I did go back to the computer shop that did not help me at all, and gave them a copy of the Ubuntu disk. Perhaps they can help others who (most certainly) will have a similar problem. 

 

I thank you very much for all your help and detailed instructions. A kid could follow it! And I will keep a disk handy.

 

btw, I had an unregistered copy of Windows 7. Would the repair cd still help in that case? I haven't tried this time, but knowing Microsoft, I might need it again in the future. 

 

Suzanne



#7 dc3

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Posted 05 October 2013 - 11:18 AM

btw, I had an unregistered copy of Windows 7.

 

Do you mean this is not a legal copy of Windows 7?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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