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Internet Explorer Doesn't Work


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#1 NotaGeek

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Posted 27 April 2006 - 11:50 AM

When I try to run IE a window pops up and says "the site you are requesting is not available" and a second window appears asking if I want to download the url I was trying to visit (my home page). I'm left with an IE window that is blank.

I'm running Windows XP Home Edition version 2002 Service Pack 2.

I've run my virus scan, spy bot s&d, and adaware. I'm using AVAST as my virus tool.

A side note Firefox browser does work (that's how I'm doing this post).

Thanks,

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#2 Albert Frankenstein

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Posted 27 April 2006 - 12:34 PM

Well, those are signs of an infection. But I don't fully understand:

I've run my virus scan, spy bot s&d, and adaware. I'm using AVAST as my virus tool.

And what were the results of these scans?

A side note Firefox browser does work (that's how I'm doing this post).

How did you make this post? Using Firefox?

Boot into safe mode by hitting F8 key at startup and choose 'safe mode'. Run your scans in safe mode and see if they find anything.

You might also try "safe mode w/networking' if you are using high speed internet. This should allow you to surf the web. See if IE works in this mode.
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#3 quietman7

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Posted 27 April 2006 - 01:41 PM

If the scans do not find any malware, you can try running SFC /SCANNOW or use IEFIX, a general purpose repair utility for Internet Explorer which repairs Internet Explorer by registering it's core DLL files and reinstalls using the IE.INF file. It is suitable for Windows 98/ME/2000/XP.

Download IEFix.zip: http://windowsxp.mvps.org/utils/IEFix.zip
1. Unzip and double-click to run.
2. Click the "Apply" button.
3. You will be prompted for the Operating System CD or the Service Pack Files location:

* If you're using Windows 2000/XP, insert the Operating System CD. For OEM systems, point to the Operating System source path when prompted. If you've applied a Service Pack separately, you need to insert the Slipstreamed Operating System CD (if you have one) or point the installer to the ServicePack source path when prompted - i.e. "C:\Windows\ServicePackFiles\i386" or "C:\Windows\ServicePackFiles"

* If you don't have the Windows installation CD, and if the installation source files are not present in the hard disk, you may click Cancel. IEFix will continue with DLL registration part.

4. Restart your computer.
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